Customer Service Team Leader | Manufacturing A well-established company in the manufacturing sector is seeking a Customer Service Team Leader to lead a customer service team in a fast-paced, high-accountability environment. This role combines team leadership, customer support, and cross-functional coordination to ensure excellent service delivery and operational efficiency. This is an excellent opportunity for someone who enjoys developing people, solving problems, and driving process improvement while serving as a key link between customers and internal operations. Key Responsibilities ?? Lead, coach, and support customer service team members to maintain strong service standards ?? Assist with onboarding, training, and ongoing development of staff ?? Manage daily workflow and workload distribution to meet service demands ?? Handle escalated customer concerns, order discrepancies, and delivery issues ?? Ensure order accuracy, pricing consistency, and timely communication ?? Partner closely with sales, operations, shipping, and leadership teams ?? Identify opportunities for process improvement and workflow efficiency ?? Participate in hiring and team development initiatives Desired Backgroun d ? Previous leadership or supervisory experience in customer service, inside sales, or operations support ? 3+ years of customer service experience in manufacturing, distribution, construction, or related industries ? Strong communication, organization, and problem-solving skills ? Ability to manage multiple priorities in a fast-paced environment ? Proficiency with Microsoft Office and order management / ERP systems ? Experience supporting technical or product-driven businesses is helpful Why Consider This Opportunity ? Leadership role with direct impact on team performance ? Strong cross-functional exposure across operations and sales ? Stable organization with long-term growth potential ? Opportunity to improve processes and influence customer experience ?? If you would like to learn more confidentially, apply here or message me directly.
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