Come launch the next step in your career where America launched its Space Program. Brevard Health Alliance, Brevard County’s only Federally Qualified Health Center, is currently recruiting for a Medical Assistant to join us in the heart of Brevard County’s Space Coast. Since 2005 our focus has been on putting the “community” in Community Health while delivering healthcare to more than 60,000 unique patients annually.
Brevard Health Alliance offers competitive salaries, a comprehensive hiring package that includes Medical, Dental, Vision, Short and Long-term Disability Coverage and a 401K with company match, a generous personal leave program, a National Health Service Corps (NHSC) Approved Site for Loan Repayment and Qualified Employer for Public Service Loan Forgiveness, tuition assistance for continuing education, professional development, and the opportunity for upward mobility.
We are expanding, we are growing. If you would like the genuine opportunity to make a profound difference in the delivery of primary care and community health, we invite your interest and application after reviewing the specifics and requirements for the Medical Assistant listed below.
POSITION SUMMARY
The Medical Assistant (MA) provides high quality, care for culturally diverse populations with acute and/or chronic illness in the Brevard Health Alliance outpatient care setting. They must be able to promote a safe environment for all patients including those with altered sensorium due to medication or an acute or chronic illness. MAs are responsible for collecting data, document using appropriate forms and electronic health records, follow policies, protocols and guidelines, adhere to policies and evaluate resources for each shift. Within their scope of practice, the MA performs routine administrative and clinical duties to assist the nurse, MD/DO/APRN/ or PA as part of the medical home healthcare team.
The MA is accountable to the Manager of the assigned area with scope of practice and clinical competence oversight by the Director of Clinical Operations or designee.
GENERAL EDUCATION REQUIREMENTS
• High School Diploma or General Equivalency/Educational Diploma (GED)
• Graduate from an accredited Medical Assistant Program or associate degree in Medical Assisting or one-year verifiable related experience as a Medical Assistant
• National Commission for Certifying Agencies (NCCA) Accredited Medical Assistant
Certification or Registration or one-year verifiable related experience as a Medical Assistant
o Verifiable related experience as a Medical Assistant for a minimal of 2 years could be accepted in lieu of above requirements.
ADDITIONAL QUALIFICATIONS
• Current BLS/CPR Certification from American Heart Association
• Knowledge of medical terminology, Health Insurance Portability and Accountability Act (HIPAA) compliance and basic clinical exam procedures
• Proficient using an Electronic Medical Record
PRIMARY ACCOUNTABILITIES
Primary Accountabilities of the MA include, but are not limited to the following:
• Complete patient chart within established standards. Enter all applicable data into Electronic Medical Record (EMR). Verify chart for accuracy and completeness within established standards
• Prepare exam rooms for patient examination, keeping the rooms neat and clean between visits
• Prepare patient for examination and interview patient to record vital signs and medical histories
• Perform routine screening tests and assist the Provider with exams and minor procedures
• Change dressings, apply bandages, remove sutures, and perform other first aid procedures
• Perform routine laboratory tests, Electrocardiogram (EKG) and report results. Ensure all in clinic performed testing recorded in appropriate log books
• Administer medications or vaccinations as directed by Physician
• Acts on behalf of the Provider to authorize drug refills under direction of the Provider and provide prescription information to pharmacies per BHA protocol
• Clean and sterilize equipment and dispose of contaminated supplies or biohazard waste in accordance with Occupational Safety and Health Administration (OSHA) standards
• Discharge patients at the end of the visit and communicate with business staff to ensure appropriate scheduling of patients; maintain compliance with all department protocols, policies, procedures, and HIPAA
• Communicate openly with Managers, Director of Nursing or designee regarding any clinic issues or concerns
• Collaborate with integrated clinical team to ensure patients’ medical needs are met in an efficient and timely manner
• Participates in departmental continues quality improvement efforts
• Assists with indigent medication program, as applicable
• Enters dispensed medication onto excel spreadsheet and reconciles pharmacy inventory as applicable
• Ensures pediatric patients are up to date on all immunizations and are entered correctly into EMR and Florida Shots
• Maintains lab and medical equipment Quality assurance (QA) as needed, and ensures QA’s are being done appropriately
• Based upon education and experience, MA may serve as a resource and preceptor for other MAs, or provide oversight for day-to-day operations of the clinical area
• Documents in a timely, accurate, and concise manner.
• Performs daily duties and quality controls including but not limited to:
• AED check
• HgbA1C and Glucometer quality controls
• Medication refrigerator temperature
• Clean and Dirty utility room checks
• Stocking supplies
• Checking for expired supplies and medications
• Prepares, administers and documents medications with alertness to actions, side effects, adverse reactions and contraindication following BHA policies/procedures.
• Makes observations and reports changes in the patient’s condition and other significant observations to appropriate team members verbally and/or in writing.
• Recognizes the signs of potential or active disruptive behavior and quickly intervenes with appropriate therapeutic interventions.
• Communicates effectively with a variety of individuals and functions calmly in situations, which require a high degree of sensitivity, tact, and diplomacy.
• Adheres to ethical principles and standards while maintaining appropriate professional boundaries when delivering care.
• Maintains confidentiality. Performs nonstandard and specialized practical nursing activities according to scope of practice.
• Performs competent care for patients using the Medical Home model, specific duties include but are not limited to:
• Gather information from non-scheduled patients such as a chief complaint to document and communicate information to the Nurse and/or healthcare team.
• Check patients in for appointments and gather vital signs.
• Orders labs and diagnostic tests appropriate for the scope of practice following policy/protocol.
• Answer desktop alters and messages within 24-48 hrs. Call back patients within 24-48 hrs.
• Evaluate and work to close clinical gaps as indicated
• Perform daily huddle with healthcare team
• Participate in reaching annual Patient Satisfaction goals
• Perform pre-appointment phone calls and chart preparation
• Perform other administrative or clinical duties as assigned
• Takes ownership and represents Brevard Health Alliance’s mission and organizational goals established by the executive committee. These include, but are not limited to: Productivity, Quality, Patient Satisfaction, and Employee Retention. It is the duty of each BHA employee to incorporate these goals into all daily work routines and strive to achieve and surpass all goals by working as a team. The mission and goals of BHA will be incorporated into each associate’s performance plan to be evaluated annually
Come launch the next step in your career where America launched its Space Program. Brevard Health Alliance, Brevard County’s only Federally Qualified Health Center, is currently recruiting for a Clinical Supervisor - RN to join us in the heart of Brevard County’s Space Coast. Since 2005 our focus has been on putting the “community” in Community Health while delivering healthcare to more than 60,000 unique patients annually.
Brevard Health Alliance offers competitive salaries, a comprehensive hiring package that includes Medical, Dental, Vision, Short and Long-term Disability Coverage and a 401K with company match, a generous personal leave program, a National Health Service Corps (NHSC) Approved Site for Loan Repayment and Qualified Employer for Public Service Loan Forgiveness, tuition assistance for continuing education, professional development, and the opportunity for upward mobility.
We are expanding, we are growing. If you would like the genuine opportunity to make a profound difference in the delivery of primary care and community health, we invite your interest and application after reviewing the specifics and requirements for the Clinical Supervisor - RN listed below.
POSITION SUMMARY
The Clinical Supervisor demonstrates leadership, and expertise in improving high quality, evidence-based care for culturally diverse populations with acute and/or chronic illness in the Brevard Health Alliance (BHA) outpatient care setting. Clinical Supervisor promote patient and staff safety, ensuring adequate staffing, and appropriate use of policies, protocols and guidelines. The Clinical Supervisor is responsible for assessing, planning, implementing and evaluating patient flow, quality care and productivity related to the BHA primary care medical home. They provide leadership for teamwork and team building for all clinical, ancillary and administrative staff. The Clinical Supervisor is an integral part of the primary care medical home team responsible for the oversight of both administrative and clinical duties.
Based on education/experience, the Clinical Supervisor will be assigned responsibility as a preceptor to new staff/trainees. The Clinical Supervisor would also take direction from the Director of Clinical Operations.
GENERAL EDUCATION REQUIREMENTS
Graduate from a program accredited by the National League for Nursing Accrediting Commission (NLNAC), or the Commission on Collegiate Nursing Education (CCNE) and has met licensure requirements for practice.
Must have an Associate Degree in Nursing, Bachelor of Science in Nursing, preferred.
ADDITIONAL QUALIFICATIONS
• Current Florida/compact Nursing License (RN)
• Minimum of five (5) years nursing experience
• Two (2) years recent experience in an outpatient/ambulatory care setting preferred
• Current Basic Life Support (BLS)/CPR certification from the American Heart Association or the American Red Cross
• Proficient in Electronic Medical Records (EMR)
• Demonstrates strong oral and written communication skills
• Ability to work with minimal supervision in various outpatient settings, is motivated, self- directed, and demonstrates initiative
ROLE
The Clinical Supervisor – RN is accountable for adhering to established policies and standards of care and practice. He/she is responsible for supervision and administration of nursing care delivery, managing nursing personnel and coordinating all related activities. The Clinical Supervisor -Registered Nurse (RN) is responsible for the global oversight of Primary Care Medical Home team to achieve desirable patient outcomes through day-to-day and/or telephonic case management. The Clinical Supervisor - RN assists with the development, assessment, implementation, and monitoring/evaluation of comprehensive plans of care to ensure efficient, effective, and coordinated care in meeting and promoting standards of wellness. He/she coordinates an interdisciplinary approach to assure physical, psychosocial, and environmental needs and resource delivery to achieve patient goals, The Clinical Supervisor - RN relates in an open, friendly manner, shows interest in others, and initiates and develops interdisciplinary relationships for a broad spectrum of resources. He/she acts as an advocate seeking and coordinating solutions for self and members of the team. The RN adheres to established policies, standards of care, and standards of practice; demonstrates leadership when providing nursing care; and serves as a role model and team leader.
The Clinical Supervisor – RN is also responsible and accountable for demonstrating the clinical, educational, experiential, and knowledge/practice-based competency requirements.
PRIMARY ACCOUNTABILITIES
• Provides leadership for teamwork and team building with clinical staff.
• Supports and works collaboratively with medical home team to move the clinic towards positive outcomes.
• Performs clinic or telephone triage within established standards. Notifies or consults with Provider, as needed. Documents appropriately in EMR
• Completes patient medical history within established standards. Verifies chart for completeness.
• Responsible for running various reports from EMR and provides completed analysis to Director of Clinical Operations upon request.
• Maintains daily patient flow to ensure patients will be seen as soon as possible using all available resources in EMR.
• Ensures patients are up to date on all immunizations and are documented correctly in Electronic Medical Record (EMR) and Florida Shots.
• Coordinates clinical activities in assigned location and collaborates with other BHA clinical locations. Ensures consistency of processes across location.
• Participates in recruitment process, associate coaching and performance review process.
• Responsible for collaborating with manager regarding annual competencies for clinical staff.
• Responsible for ensuring laboratory point of care testing compliance.
• Helps maintain established productivity standards for providers.
• Assists in the management of the nurse line and critical line.
• Works on Quality Improvement and organizational projects as directed.
• Responsible for the oversight of clinical staff, day-to-day clinical operations, as well as clinical compliance.
• Staff management: ensures all providers have adequate support staff needed to cover clinic hours
• Responsible for the oversight of Vaccines for Children Program, Vaccine for Adult Program and private vaccine management. He/she is responsible for appropriate Florida shots documentation as well as the vaccine emergency procedures.
• Understands and promotes Uniform Data Safety (UDS) for clinical oversight and improvement.
• Possesses general knowledge of policies and procedures that relate to daily clinical operations.
• Ensures consistent application of the policies/procedures and protocols of BHA in collaboration with Providers and business staff.
• Is responsible for ensuring coverage of desktop, prescription refills, telephone notes, lab work and other incoming requests.
• Works closely with managers and administration to best utilize and share staff in times of need.
• Collaborates with manager in completing Annual Reviews and submit to Human Resources (HR) within 30 days of Associate’s annual anniversary.
• For new associates, complete 90-day reviews and submit to HR within 1 day of Associate review date.
• Ensure adherence to Positive Discipline Corrective Action policy with appropriate supporting documentation submitted to HR.
• Perform other related duties as assigned.
• Takes ownership and represents Brevard Health Alliance’s mission and organizational goals established by the executive committee. These include, but are not limited to: Productivity, Quality, Patient Satisfaction, and Employee Retention. It is the duty of each BHA employee to incorporate these goals into all daily work routines, and strive to achieve and surpass all goals by working as a team. The mission and goals of BHA will be incorporated into each associate’s performance plan to be evaluated annually.
