About us: We’re a unique organization. We help patients who need financial assistance every day. We make a difference. We change lives. Our vision is to see the day when no person goes without medication due to an inability to pay. Until then, we exist so that patients don’t have to miss taking their medication because of cost. Every TAF team member plays an important role in helping our organization support our patients. We strive to do this in the most efficient, compliant and compassionate manner possible. Summary of Position: The Manager, Patient and Provider Relations is responsible for seamless communication between healthcare providers, patients, and internal teams to facilitate timely access to medications, timely resolutions to patient, pharmacy and provider escalations, efficient approvals of claim overrides, coordination of patient and provider portal requests. This role ensures efficient processing, a high level of customer satisfaction, and adherence to company policies and procedures. This includes providing direct leadership to the Resolutions Specialist, Provider Relations Specialist and Portal Support team members ensuring accountabilities for all aspects of operations. This role serves as the primary liaison between providers, pharmacies, patients, and internal Operations teams to resolve complex access or billing issues, managing workflows, and ensuring compliance with relevant regulations and company policies. Also responsible for building a culture of trust, where team members enjoy their work, have opportunities for growth and have fun. Responsibilities: The Manager, Patient and Provider Relations responsibilities include but are not limited to: Service Level Achievement
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