We are searching for competitive candidates who are proactive and passionate about the customer experience and driving adoption by understanding and effectively aligning customer and company goals. This is achieved by leveraging company solutions and offerings that are best suited to fulfill the needs of the customer. Account Managers will own the relationship with their clients. They will build long-lasting, mutually beneficial relationships with their contacts, always striving to make the customer more successful by utilizing the tools and resources available to them. They also aid internal departments by collecting information, such as sales leads or testimonials, assisting in the processing and analysis of client data and complaints, and identifying industry trends. Ultimately, a successful Account Manager should collaborate with our various teams to achieve quotas while keeping clients satisfied and engaged with our products and services.
This position reports to our office in Hendersonville, TN.
If you are familiar with managing multiple clients on a regional scale, have a flair for client communication, and understand consumer behavior, we’d like to hear from you.
Responsibilities
Serve as the lead point of contact for all customer account management mattersBuild and maintain strong, long-lasting client relationshipsAccountable for driving client retention efforts through effective relationship management and service excellence.Negotiate contracts and close agreements to maximize profitsDevelop trusted advisor relationships with key accountsEnsure the timely and successful delivery of our solutions according to customer needs and objectivesClearly communicate the progress of monthly/quarterly initiatives to internal managementAssess and provide solutions for current and future customer concerns regarding adoption and/or use of products and services offeredForecast and track key account metrics (e.g. quarterly and annual growth, sales, and retention)Prepare reports on account status, monitor multiple technology solutionsCollaborate with sales, training, onboarding, and technical teams to identify and grow opportunities within territoryGather competitive intelligence and stay updated on industry trends, reporting findings to leadershipAssist customers with go to market strategy, conducting Quarterly Business Reviews, deal creation, and driving revenueTravel may be required for trade shows, customer visits, and/or conferencesRequirements
Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant roleDemonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-levelSolid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office SuiteExperienced in maintaining relationships nationally over a large number of clientsExperience delivering client-focused solutions to customer needsProven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detailExcellent listening, negotiation and presentation abilitiesStrong verbal and written communication skillsBA/BS degree in Business Administration, Communication, Sales or relevant fieldBenefits:
Medical/Dental/Vision health plansPTO/Sick/Holiday payDependent Care FSAPaid Parental LeaveLife Insurance 100% Company PaidIncredible company cultureExplosive company growthCompany sponsored Team Building EventsPhysical Demands:
The physical demands below describe the essential job functions needed to complete this job.
Consistent hand and finger dexterity necessary to operate computer equipmentConsistently required to sit, stand, walk, talk, hear, and seeRoutine use of hands to typeOccasional need to stoop, kneel, crouch, twist, crawl, reach, and stretchOccasional need to walk around the officeConsistent vision abilities required; close vision, depth perception, and ability to focusMay require travel dependent on company needsOccasional need to lift and/or move up to 30 poundsEnvironmental Conditions:
The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work)Work is in an open office environment with steady conversation and interruptionThe statements contained in this job description are intended to describe the general nature and level of work being performed by associates assigned to the job. They are not intended to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the individual(s) holding this position. Work involves sitting most of the time. Walking and standing are required only occasionally, and all other sedentary criteria are met.
Read LessThe 20 is seeking a high-performing Sales Account Executive to drive customer acquisition and revenue growth. This role is essential to driving growth and achieving success through individual contributions. Our ideal candidate has proven success in tech sales, software, or business services, with a track record of meeting and exceeding quotas. We’re looking for a candidate with strong negotiation skills and a proven track record of success.
Responsibilities
Requirements
Proven success in sales, consistently meeting or exceeding targets.Commitment to continuous learning through workshops, seminars, and conferences.Strong communication, presentation, and influence skills at all organizational levels.Demonstrated ability to drive the sales process from planning to closing deals.Solid business acumen and industry expertise.Bachelor’s degree in business or a related field (MBA preferred).Experience with Managed Service Providers (MSPs) preferred.Proven success in building and refining processes.Benefits:
Medical/Dental/Vision health plansPTO/Sick/Holiday payDependent Care FSAPaid Parental LeaveIncredible company cultureExplosive company growthState of the art, modern office with amenities: onsite gym, snacks, drinks, and a food hallPhysical Demands:
The physical demands below describe the essential job functions needed to complete this job.
Consistent hand and finger dexterity necessary to operate computer equipmentConsistently required to sit, stand, walk, talk, hear, and seeRoutine use of hands to typeOccasional need to stoop, kneel, crouch, twist, crawl, reach, and stretchOccasional need to walk around the officeConsistent vision abilities required; close vision, depth perception, and ability to focusMay require travel dependent on company needsOccasional need to lift and/or move up to 30 poundsEnvironmental Conditions:
The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work)Work is in an open office environment with steady conversation and interruptionThe statements contained in this job description are intended to describe the general nature and level of work being performed by associates assigned to the job. They are not intended to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the individual(s) holding this position.
Read LessResponsibilities include but not limited to:
Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, workstations and networking equipment.Install and upgrade computer components and software.Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.Provide documentation and technical specifications to Project Team and Manager for planning/implementing of new or upgrades to IT infrastructure (hardware or software)Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions.Travel onsite to client locations as necessary to provide hands-on technical support, troubleshoot issues, and implement solutions to ensure continuity of services.Skills & Experience required:
Support for Microsoft related technologiesWindows Servers (FSMO, DNS, DHCP, etc)Active DirectoryAzureMicrosoft 365Microsoft 365 AdministrationExchange, SharePoint, OneDrive, & Teams OnlineIntuneAzure ADVirtualizationVMWareHyper-VFirewall management & troubleshootingKnowledge & experience with complex networking environmentsDeep understanding of Active Directory, Group Policy, File Sharing, etc.Ability to travel to client sites when necessary.Recommended knowledge, skills, and competencies:
Experience with all modern operating systemsExperience with documentation platforms such as IT GlueExperience with Kaseya BMS and VSAQualifications for System Administrator
Associate or Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required4-6 years of IT administration experienceSystem administration and IT certifications in Microsoft, or other network related fields are a plusWorking knowledge of virtualization, VMWare, Hyper-V, or equivalentStrong knowledge of systems and networking software, hardware, and networking protocolsExperience with scripting and automation toolsA proven track record of developing and implementing IT strategy and plansStrong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocolsPhysical Demands:
The physical demands below describe the essential job functions needed to complete this job.
Consistent hand and finger dexterity necessary to operate computer equipmentConsistently required to sit, stand, walk, talk, hear, and seeRoutine use of hands to typeOccasional need to stoop, kneel, crouch, twist, crawl, reach, and stretchConsistent vision abilities required; close vision, depth perception, and ability to focusMay require travel dependent on company needs.Occasional need to lift and/or move up to 30 poundsThe statements contained in this job description are intended to describe the general nature and level of work being performed by associates assigned to the job. They are not intended to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the individual(s) holding this position. Work involves sitting most of the time. Walking and standing are required only occasionally, and all other sedentary criteria are met.
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