JOB DESCRIPTION
THE SHUTTLE REPRESENTATIVE
The Morgan Shuttle Representative is responsible for transporting clean product from the plant to the Dayton branch and miscellaneous duties as directed by the Service Supervisor or Branch Manager.
The Shuttle Representative reports to the Service Supervisor or Branch Manager.
Morgan expects the Shuttle Representative to develop a strong business relationship with each department.
The Shuttle Representative will:
1. Deliver clean linen, garment cages and mats.
2. Resolve complaints, objections, problems and concerns.
3. Immediately report any truck problems and concerns to his/her supervisor.
4. Be able to lift a soil bag weighing up to sixty-five pounds.
5. Perform all other reasonable duties, as requested.
Morgan Services, Inc. expects a clean, reliable delivery from the Shuttle Representative:
1. Check his/her load each delivery to assure it is complete.
2. Deliver clean linen bundles, uniforms and dust control on the assigned route, and on assigned delivery days.
3. Make special deliveries to branches as required.
Morgan Services, Inc. expects a Shuttle Representative who is courteous and professional. The Shuttle Representative will:
1. Wear the company uniform on the job.
2. Be properly groomed and maintain good personal hygiene at all times.
The Shuttle Representative will adhere to the following policies and procedures regarding the company vehicle.
1. Not to smoke in the company vehicle.
2. No unauthorized use of company vehicle.
3. Pre-Trip inspection as outlined in the company policy.
4. Post-Trip inspection as outlined in company policy.
5. Keep the inside of the truck orderly, removing all trash nightly.
6. Keep an accident information form in truck, with the proof of insurance card.
7. Turn in the truck maintenance report weekly.
8. Operate the company delivery truck in a safe manner and obey all traffic laws.
9. Pay their own traffic tickets.
10. Will wear a seat belt at all times when driving the delivery truck.
11. Will not use a cell phone while driving.
12. Follow accident procedures: Regardless of fault, an accident report from the local police department and a completed accident information form will be given to the service representative's immediate supervisor on the day of a moving vehicle accident.
The Shuttle Representatives' performance will be evaluated to include, but not limited to the following measures:
1. Certification: All Shuttle Representatives must be certified by the Company within the time period specified by the Area.
2. The accuracy of deliveries.
3. Paperwork, including truck maintenance.
4. Attendance.
5. Any additional criteria deemed important to an Area's success
**Must have valid drivers license and be able to pass a DOT physical.**
Read LessPosition Summary:
This is an exempt, experienced-level position that supports all departments by ensuring the maintenance and security of all equipment and buildings.
Essential Duties and Responsibilities:
· Maintain all machinery in like-new condition
· Evaluate requests for repairs and schedule work according to urgency, availability of crew, and least interference with production
· Maintain buildings and grounds by inspecting and noting defects and scheduling repairs or improvements
· Supervises or starts and stops boiler, pump, air compressor, and electric motors
· Keep appropriate inventory of necessary parts and tools
· Preventative Maintenance Pillar Owner
· Coordinate security of buildings
· Record and monitor utility usage
Qualifications and Requirements:
· Mechanical and electrical skills, especially the ability to troubleshoot
· Excellent communication skills, both written and oral
· Special attention to detail and accuracy
· Ability to multi-task in fast-paced environment
Education, Training, and Experience:
· High School Diploma
· Vocational School Certificate, or equivalent experience
· Ohio Boiler Operator License desired
· Computer literacy
· Experience with Microsoft Office
· Boilers/Steam Systems, High Voltage Electrical Troubleshooting, Low Voltage Electrical Troubleshooting, Conveyors and other Chain Driven mechanisms, Water Pumps, Plumbing/Pipefitting, Hydraulic Systems, Welding, and CMMS System (Computerized Maintenance Management Systems).
Work Environment:
This job operates inside and outside in both extreme heat and extreme cold.
Physical Demands:
Manual dexterity, and hand-eye coordination necessary. Ability to repeatedly lift and maneuver 100 pounds is required. Ability to climb stairs, bend, stand, walk, stoop, crouch, and work in such positions every day is required.
Read LessPosition Profile: The Route Service Representative is responsible and accountable to generate revenue and profit by servicing Morgan’s target customers on their designated route. The Route Service Representative reports to the designated Service/Branch Manager and or Supervisor.
Duties and responsibilities include but are not limited to:
· Retain target customer base through relationship building and renewing contracts.
· Meet assigned route revenue and profit growth expectations.
· Properly manage inventory levels at customer location.
· Communicate the benefits, advantages and features of Morgan’s services and products.
· Grow revenue by keeping customers aware of the services and products Morgan offers through company sampling system.
· Work with the sales and production department to ensure that new accounts are serviced properly.
· Protect company resources including members, material and fleet resources by following all relevant Morgan processes and drive a company truck.
DESIRED TRAITS:
· Service focused with an emphasis on attention to detail.
· Communicate in a clear, confident manner as an authority on service deliverables.
· Comfortable with face to face communication with customers and the ability to build rapport with customers.
· Strong curiosity to learn about current issues that affect our customers and the ability to uncover issues our customers are not aware of yet.
· Self-starter with ability to seek out alternative solutions to unclear and complicated issues.
· Understands another’s point of view.
· Ability to challenge current beliefs and processes.
· Ability to lift up to 75 pounds on a regular basis.
· Ability to develop business relationships with external and internal customers.
· High sense of urgency.
· Reliable, disciplined, trustworthy and uses a common sense approach to customer issues.
· Highly organized and uses time efficiently.
· Sales focused and willing to take calculated risks for high reward results.
· High level of follow through.
· Comfortable with technology.
REQUIREMENTS:
· Current driver’s license and good driving record.
· Successfully pass hair follicle drug test, background check, and DOT physical.
WHAT WE OFFER:
Medical Benefits - Medical/Vision/Dental/EyeCompany Paid Life InsuranceVoluntary Life Insurance401K PlanVoluntary Short Term DisabilityShort-Term DisabilityPaid Vacation Read LessJob Summary
Reporting to the Area Sales Manager. This position will work to further develop and cultivate customer relationships through creative solutions, building trust and working closely with key contacts within the Dayton, Cincinnati and Columbus healthcare networks.
Working to satisfy the unique requirements within our customer base, this position will work to develop new business, through creative pathways, and consistent follow-up.
Essential Job Responsibilities
Work side by side with the Dayton Area Sales Manager•Analyze prospect/customer needs and recommend solutions that best meet prospect/customer requirements•Develop and maintain relationships with upper-level and director-level personnel of each Hospitality Groups.•Develop and maintain detailed business strategy plans to ensure the company’s contractual obligations are met and business opportunities are pursued.•Serve each assigned prospect/customer by understanding industry and product trends, business activity and potential impact on the prospect/customer.•Maintain ongoing contact with prospects/customers to monitor customer and competitor activity and identify potential sales opportunities or other issues which may require action.•Provide timely, accurate forecasting to the General Manager and Sales Manager, including but not limited to, sales funnel reports, monthly activity reports, business plans, prospect/customer correspondence and contract documentation.•Meet sales goals for new and existing business growth.to audit their own work.Requirements
Candidates must meet the following criteria for consideration:•Previous experience selling to executive level professionals•Minimum of 5 years sales experience◦Healthcare sales experience preferred•Consultative selling and account management skills◦Target account selling or strategic value-added sales training a plus•Bachelor’s Degree preferred•Proficiency in Microsoft Office software•Experience using Customer Relationship Management (CRM) software•Experience using all Microsoft Office programs•Have a positive, can-do attitudeMust pass a hair follicle drug test and background checkWhat We Offer
Paid business expensesA company mobile phone and laptop computerOutstanding insurance benefits including medical, dental, optical, Rx, LTD, and life insurance.Generous paid vacation time401K planPension planPre-tax Profit BonusRevenue Growth BonusWillingness to cover all southwest Ohio to include Dayton, Cincinnati, Columbus, Eastern/Southern Indiana and Northern Kentucky.
Read LessPosition Profile: The Route Service Representative is responsible and accountable to generate revenue and profit by servicing Morgan’s target customers on their designated route. The Route Service Representative reports to the designated Service/Branch Manager and or Supervisor.
Duties and responsibilities include but are not limited to:
· Retain target customer base through relationship building and renewing contracts.
· Meet assigned route revenue and profit growth expectations.
· Properly manage inventory levels at customer location.
· Communicate the benefits, advantages and features of Morgan’s services and products.
· Grow revenue by keeping customers aware of the services and products Morgan offers through company sampling system.
· Work with the sales and production department to ensure that new accounts are serviced properly.
· Protect company resources including members, material and fleet resources by following all relevant Morgan processes and drive a company truck.
DESIRED TRAITS:
· Service focused with an emphasis on attention to detail.
· Communicate in a clear, confident manner as an authority on service deliverables.
· Comfortable with face to face communication with customers and the ability to build rapport with customers.
· Strong curiosity to learn about current issues that affect our customers and the ability to uncover issues our customers are not aware of yet.
· Self-starter with ability to seek out alternative solutions to unclear and complicated issues.
· Understands another’s point of view.
· Ability to challenge current beliefs and processes.
· Ability to lift up to 75 pounds on a regular basis.
· Ability to develop business relationships with external and internal customers.
· High sense of urgency.
· Reliable, disciplined, trustworthy and uses a common sense approach to customer issues.
· Highly organized and uses time efficiently.
· Sales focused and willing to take calculated risks for high reward results.
· High level of follow through.
· Comfortable with technology.
REQUIREMENTS:
· Current driver’s license and good driving record.
· Successfully pass hair follicle drug test, background check, and DOT physical.
WHAT WE OFFER:
Medical Benefits - Medical/Vision/Dental/EyeCompany Paid Life InsuranceVoluntary Life Insurance401K PlanVoluntary Short Term DisabilityShort-Term DisabilityPaid Vacation Read LessMorgan Services is hiring production workers for the following shifts:
Receiving department is 5:00am to 2:00pm - Sorting soiled linen that comes back from customers. Starting wage $14.55/hrGarment Shippers is 6:30am-3:00pm - Processing/Scanning Garments. Starting wage $13.30/hrFlatwork is 6:30 am-3:00pm - Cleaning and processing linen to be distributed to our customers. Starting wage $13.10/hrWhat We Offer:
Medical Benefits - Medical/Vision/Dental/EyeCompany Paid Life InsuranceVoluntary Life Insurance401K PlanVoluntary Short Term DisabilityShort-Term DisabilityPaid VacationQualifications: Must pass hair follicle drug test that goes back 6 months and a background check.
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Essential Duties and Responsibilities:
Manage three Branch Managers, three Service Supervisors, and 15 Service RepresentativesTravel to between the Dayton, Cincinnati, and Columbus to work with staff and visit customersOversee all activities connected with customer service and retention including renewal agreement negotiationMaintain profitability and material control of routesManage revenue and growth from the current customer baseMember recruitment, development, and awarenessMaintain budget for the entire Service departmentComplete route assignment for new customers and re-routing to achieve maximum route efficiencyOversee Service department safety participationEnsure proper maintenance of fleetBack up for all positions within Service department as neededTypical work week of 45-55 hoursOther duties as assigned by the General ManagerQualifications and Requirements:
Excellent communication skills, both written and oralSpecial attention to detail and accuracyAbility to manage responsibilities and team members with multiple tasks at the same timeSelf-motivated and structuredExcellent conflict resolution skillsStrong people skills as you will communicate with members at all levels of the organizationAssertive and tactfulExcellent problem solving abilityStrong negotiation skillsAbility to focus on building and maintaining relationships with customersMaintain active DOT physicalEducation, Training, and Experience:
Bachelor’s degree in related field is preferredExperience in customer service or operations management requiredComputer literacyProficient in Microsoft Office, especially Excel, Word, and OutlookExperience working with a diverse group of individualsExperience developing and adhering to a budget and capital expenditures Read Less