Company Overview
Morgan Services is a family-owned textile company with locations across the country. As an industry leader in hospitality we specialize in linen & uniform rental services. Our Medical Division focuses primarily on cleaning cubicle curtains and lab coats in addition to specializing in tracking and hanging medical curtains for our customers.
For more than 139 years we have been "Delivering the Difference" and continue to meet our customers’ needs in the hospitality and healthcare markets.
We are currently seeking a Service Representative within our Healthcare & Medical Division out of our Dayton home office. You will be assigned a specific route with the expectation of building a strong rapport with our customers to ensure outstanding assistance and support.
The ideal candidate is detailed oriented, possesses excellent customer services skills, can anticipate the needs of our customers, can resolve issues as they arise while working independently in a fast-paced environment.
Responsibilities:
· Drives a company owned truck (no CDL required)
· Schedules the hanging and removing of privacy curtains within our hospitals (70% of the job)
· Delivers clean privacy curtains, lab coats, and other medical products to our existing customers
· Picks up soiled products at customer locations and returns to branch for processing
· Ensures customer satisfaction by responding to customer inquiries, requests and by pro-actively solving problems
· Grows the existing route by maximizing our opportunities to bring value to our customers
· Operates a handheld accurately to ensure proper on-site inventories are maintained
· Accurately completes route summary and adjustments daily for each customer
Qualifications:
· High School Diploma or GED required
· Experience in a customer service related role preferred
· Must be 21 years or age or older
· Valid driver’s license with a clean driving record
· Able to pass a background check and drug screening (hair)
· Able to meet the physical requirements - lift and carry 30-75 pounds
Read LessPosition Profile: The Route Service Representative is responsible and accountable to generate revenue and profit by servicing Morgan’s target customers on their designated route. The Route Service Representative reports to the designated Service/Branch Manager and or Supervisor.
Duties and responsibilities include but are not limited to:
· Retain target customer base through relationship building and renewing contracts.
· Meet assigned route revenue and profit growth expectations.
· Properly manage inventory levels at customer location.
· Communicate the benefits, advantages and features of Morgan’s services and products.
· Grow revenue by keeping customers aware of the services and products Morgan offers through company sampling system.
· Work with the sales and production department to ensure that new accounts are serviced properly.
· Protect company resources including members, material and fleet resources by following all relevant Morgan processes and drive a company truck.
DESIRED TRAITS:
· Service focused with an emphasis on attention to detail.
· Communicate in a clear, confident manner as an authority on service deliverables.
· Comfortable with face to face communication with customers and the ability to build rapport with customers.
· Strong curiosity to learn about current issues that affect our customers and the ability to uncover issues our customers are not aware of yet.
· Self-starter with ability to seek out alternative solutions to unclear and complicated issues.
· Understands another’s point of view.
· Ability to challenge current beliefs and processes.
· Ability to lift up to 75 pounds on a regular basis.
· Ability to develop business relationships with external and internal customers.
· High sense of urgency.
· Reliable, disciplined, trustworthy and uses a common sense approach to customer issues.
· Highly organized and uses time efficiently.
· Sales focused and willing to take calculated risks for high reward results.
· High level of follow through.
· Comfortable with technology.
REQUIREMENTS:
· Current driver’s license and good driving record.
· Successfully pass hair follicle drug test, background check, and DOT physical.
WHAT WE OFFER:
Medical Benefits - Medical/Vision/Dental/EyeCompany Paid Life InsuranceVoluntary Life Insurance401K PlanVoluntary Short Term DisabilityShort-Term DisabilityPaid Vacation Read LessMorgan Services is hiring production workers for the following shifts:
Receiving department is 5:00am to 2:00pm - Sorting soiled linen that comes back from customers. Starting wage $14.55/hrGarment Shippers is 6:30am-3:00pm - Processing/Scanning Garments. Starting wage $13.30/hrFlatwork is 6:30 am-3:00pm - Cleaning and processing linen to be distributed to our customers. Starting wage $13.10/hrWhat We Offer:
Medical Benefits - Medical/Vision/Dental/EyeCompany Paid Life InsuranceVoluntary Life Insurance401K PlanVoluntary Short Term DisabilityShort-Term DisabilityPaid VacationQualifications: Must pass hair follicle drug test that goes back 6 months and a background check.
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Position Profile: The Route Service Representative is responsible and accountable to generate revenue and profit by servicing Morgan’s target customers on their designated route. The Route Service Representative reports to the designated Service/Branch Manager and or Supervisor.
Duties and responsibilities include but are not limited to:
· Retain target customer base through relationship building and renewing contracts.
· Meet assigned route revenue and profit growth expectations.
· Properly manage inventory levels at customer location.
· Communicate the benefits, advantages and features of Morgan’s services and products.
· Grow revenue by keeping customers aware of the services and products Morgan offers through company sampling system.
· Work with the sales and production department to ensure that new accounts are serviced properly.
· Protect company resources including members, material and fleet resources by following all relevant Morgan processes and drive a company truck.
DESIRED TRAITS:
· Service focused with an emphasis on attention to detail.
· Communicate in a clear, confident manner as an authority on service deliverables.
· Comfortable with face to face communication with customers and the ability to build rapport with customers.
· Strong curiosity to learn about current issues that affect our customers and the ability to uncover issues our customers are not aware of yet.
· Self-starter with ability to seek out alternative solutions to unclear and complicated issues.
· Understands another’s point of view.
· Ability to challenge current beliefs and processes.
· Ability to lift up to 75 pounds on a regular basis.
· Ability to develop business relationships with external and internal customers.
· High sense of urgency.
· Reliable, disciplined, trustworthy and uses a common sense approach to customer issues.
· Highly organized and uses time efficiently.
· Sales focused and willing to take calculated risks for high reward results.
· High level of follow through.
· Comfortable with technology.
REQUIREMENTS:
· Current driver’s license and good driving record.
· Successfully pass hair follicle drug test, background check, and DOT physical.
WHAT WE OFFER:
Medical Benefits - Medical/Vision/Dental/EyeCompany Paid Life InsuranceVoluntary Life Insurance401K PlanVoluntary Short Term DisabilityShort-Term DisabilityPaid Vacation Read LessEssential Duties and Responsibilities:
Manage three Branch Managers, three Service Supervisors, and 15 Service RepresentativesTravel to between the Dayton, Cincinnati, and Columbus to work with staff and visit customersOversee all activities connected with customer service and retention including renewal agreement negotiationMaintain profitability and material control of routesManage revenue and growth from the current customer baseMember recruitment, development, and awarenessMaintain budget for the entire Service departmentComplete route assignment for new customers and re-routing to achieve maximum route efficiencyOversee Service department safety participationEnsure proper maintenance of fleetBack up for all positions within Service department as neededTypical work week of 45-55 hoursOther duties as assigned by the General ManagerQualifications and Requirements:
Excellent communication skills, both written and oralSpecial attention to detail and accuracyAbility to manage responsibilities and team members with multiple tasks at the same timeSelf-motivated and structuredExcellent conflict resolution skillsStrong people skills as you will communicate with members at all levels of the organizationAssertive and tactfulExcellent problem solving abilityStrong negotiation skillsAbility to focus on building and maintaining relationships with customersMaintain active DOT physicalEducation, Training, and Experience:
Bachelor’s degree in related field is preferredExperience in customer service or operations management requiredComputer literacyProficient in Microsoft Office, especially Excel, Word, and OutlookExperience working with a diverse group of individualsExperience developing and adhering to a budget and capital expenditures Read LessJOB DESCRIPTION
THE SHUTTLE REPRESENTATIVE
The Morgan Shuttle Representative is responsible for transporting clean product from the plant to the Dayton branch and miscellaneous duties as directed by the Service Supervisor or Branch Manager.
The Shuttle Representative reports to the Service Supervisor or Branch Manager.
Morgan expects the Shuttle Representative to develop a strong business relationship with each department.
The Shuttle Representative will:
1. Deliver clean linen, garment cages and mats.
2. Resolve complaints, objections, problems and concerns.
3. Immediately report any truck problems and concerns to his/her supervisor.
4. Be able to lift a soil bag weighing up to sixty-five pounds.
5. Perform all other reasonable duties, as requested.
Morgan Services, Inc. expects a clean, reliable delivery from the Shuttle Representative:
1. Check his/her load each delivery to assure it is complete.
2. Deliver clean linen bundles, uniforms and dust control on the assigned route, and on assigned delivery days.
3. Make special deliveries to branches as required.
Morgan Services, Inc. expects a Shuttle Representative who is courteous and professional. The Shuttle Representative will:
1. Wear the company uniform on the job.
2. Be properly groomed and maintain good personal hygiene at all times.
The Shuttle Representative will adhere to the following policies and procedures regarding the company vehicle.
1. Not to smoke in the company vehicle.
2. No unauthorized use of company vehicle.
3. Pre-Trip inspection as outlined in the company policy.
4. Post-Trip inspection as outlined in company policy.
5. Keep the inside of the truck orderly, removing all trash nightly.
6. Keep an accident information form in truck, with the proof of insurance card.
7. Turn in the truck maintenance report weekly.
8. Operate the company delivery truck in a safe manner and obey all traffic laws.
9. Pay their own traffic tickets.
10. Will wear a seat belt at all times when driving the delivery truck.
11. Will not use a cell phone while driving.
12. Follow accident procedures: Regardless of fault, an accident report from the local police department and a completed accident information form will be given to the service representative's immediate supervisor on the day of a moving vehicle accident.
The Shuttle Representatives' performance will be evaluated to include, but not limited to the following measures:
1. Certification: All Shuttle Representatives must be certified by the Company within the time period specified by the Area.
2. The accuracy of deliveries.
3. Paperwork, including truck maintenance.
4. Attendance.
5. Any additional criteria deemed important to an Area's success
**Must have valid drivers license and be able to pass a DOT physical.**
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