Job Purpose
This position will be located in the Dallas Main Office (with possible travel to our Plano, Rockwall & Athens offices) and will provide support for physicians. Can also be required to travel to other locations to provide support for physicians. The position will report directly to the Clinical Operations Manager and will help the Ophthalmologist as a scribe and with patient work up, testing, examination, education, and treatment of patients.
Texas Retina Associates is Texas’ largest, most experienced ophthalmology practice focused specifically on the diagnosis, medical and surgical management of diseases of the retina and vitreous. Our fellowshipped and specialty trained physicians care for the most complicated retina conditions such as ocular cancer and uveitis. This physician owned medical group provides services at 15 locations throughout the DFW metroplex, Waco, Wichita Falls and Lubbock.
Essential Duties
Alert physician when medical record is incomplete or medical documentation contains mistakes or inconsistencies.
Collect, organize and catalog data for physician quality reporting system and other quality initiatives to increase patient compliance and improve outcomes.
Document medical visits and procedures accurately and thoroughly as they are being performed by the physician.
Experience or willingness to learn and assist with HVF, Lensometry, Tonometry, Visual Fields, Slit Lamp Microscopy, Sterilizer, Projector and basic patient work ups.
Prepare exam rooms and assist during physician exam.
Perform clerical tasks as needed by the physician including faxing, phone calls, referral letters etc.
Practices within ethical and legal guidelines.
Must be able to travel and ensures travel equipment is maintained.
Maintains patient confidentiality and a safe environment for staff and patients.
Ensures technicians have the training and expertise to ensure that patients are screened and appropriate tests are performed.
Ensures technicians have a clear understanding of the business office flow and that patient paperwork (forms, insurance, letters, etc.) is complete.
Return patient phone calls in a timely manner.
Refer situations beyond ability to proper person.
Greet patients in a cordial, friendly and prompt manner.
Escort patients to examining rooms, verify patient information and makes necessary documentation to patient charts. Take detailed medical histories, and determine the reason for the visit.
Obtain all appropriate consent forms.
Conduct ocular tests to measure functions of the patient’s pupils, muscle, visual acuity, and extraocular movements.
Present patient history summary and alert Ophthalmologist to changes in visual acuity, elevated extraocular pressure or blood pressure, etc.
Administer topical ophthalmic or oral medications.
Annotate patient charts with exam and treatment results.
Counsel patients in the office and on the phone concerning physician's orders, use of drops, drugs, and answers questions.
Approves drug refills under physician's instructions.
Maintain knowledge of operation and maintenance of clinical equipment, drugs, and supplies.
Contribute to maintaining a clean and sterile environment.
Adhere to all OSHA and Infectious Waste Procedures.
Perform ad-hoc tasks in support of the clinical department as needed.
Perform tasks in support of the Clinical Research Department as needed.
Maintain compliance with all practice procedures and protocols.
Maintain HIPAA compliance for all patient information.
Notify appropriate staff in a timely manner regarding adequate supplies.
Cleaning and Care of Ophthalmic Instruments.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Minimum Education and Experience
High school diploma (or GED).
Two years of experience as an Ophthalmic Technician required.
COA or COT certification and retinal practice experience preferred.
Training in medical terminology required.
Experience with NextGen and Patient Management preferred.
Skills and Specifications
Excellent interpersonal skills to deal effectively with patients, patients’ family members, physicians, clinicians and administrators.
Strong critical thinking and problem-solving skills. Exercises sound judgement in decision making.
Must be able to recognize and appropriately respond to urgent / emergency situations per protocol.
Perform triage per specific office protocol procedures.
Ability to work independently and as a team member in a dynamic, fast paced environment.
Meticulous attention to detail.
Strong ability to listen, answer all questions as simply as possible and act when needed.
Ability to read, write and communicate effectively in English, both orally and in writing.
Excellent computer skills
Complete all other duties as assigned.
Physical Requirements
Sedentary with prolonged sitting and working at computer.
Prolonged periods of standing, walking and bending.
Must be able to lift up to 30 lbs. maximum and occasionally lifting and/or carrying such articles as reports, files and small items.
Have the hand eye coordination and manual dexterity required to perform all duties.
Job Purpose
This position will be located in the Dallas Main Office and will provide front desk support services for multiple physicians. The position will report directly to the Clinical Operations Manager. The Receptionist is responsible for performing a variety of general administrative support duties associated with the patient intake process and performs routine duties within the clinic. Follows standard procedures and pre-established guidelines to complete tasks.
Texas Retina Associates is Texas’ largest, most experienced ophthalmology practice focused specifically on the diagnosis, medical and surgical management of diseases of the retina and vitreous. Our fellowshipped and specialty trained physicians care for the most complicated retina conditions such as ocular cancer and uveitis. This physician owned medical group provides services at 15 locations throughout the DFW metroplex, Waco, Wichita Falls and Lubbock.
Essential Duties
Excellent skills in customer service and effective interpersonal communication.
Ability to multitask and prioritize a variety of duties.
Accurately completes the patient check-in and check-out process.
Completes paperwork and computer data entry to ensure the process is efficient and all requirements have been met.
Completes all check-out functions including pricing services, collecting payments and scheduling follow up appointments.
Scheduling in a friendly, efficient, accurate, timely manner and completes according to office guidelines.
Prepares charts for patient appointments making sure all necessary information is complete.
Follows up with patients regarding the Missed Appointment Policy and sends out the appropriate communications.
Obtains accurate patient access related hard copy materials into the correct location within the electronic medical record (EMR).
Answers phone calls promptly and directs them appropriately.
Excellent computer skills, including but not limited to, email, EMR and tasking to physician, scribe or medical assistant in order to avoid interrupting clinic.
Must be a self-starter and able to work well in a team environment.
Work with co-workers to resolve concerns / errors.
Contacts patients to verify patient demographics and insurance providers, updates information in systems, and documents conversations.
Participate in the implementation of procedures to improve the quality of work being processed.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Minimum Education and Experience
High School diploma or equivalent required.
Minimum two (2) years medical practice experience required. Experience within an Ophthalmic practice preferred.
Demonstrated computer skills required. Experience with NextGen and Phreesia preferred.
Insurance verification experience is a plus but not required.
Must successfully complete required training within 90 days of occupying position.
Skills and Specifications
Work under minimum supervision and demonstrate strong initiative.
Make independent decisions when circumstances warrant; make prompt and accurate judgments.
Excellent communication with physicians, patients and staff is required.
Must be articulate in English speech, writing and understanding. Bi-lingual is a plus.
Strong ability to listen, answer all questions as simply as possible and act when needed to resolve issues.
Excellent organization skills; solid attention to detail to ensure accuracy of information
Proven analytical skills; recognize, evaluate, solve problems, and correct errors, and develop processes that eliminate redundancy
Use independent judgement to escalate issues to manager as necessary.
Must be willing to work under pressure.
Excellent computer skills.
Attend work as scheduled and/or required.
Complete all other duties as assigned.
Physical Requirements
Sedentary with prolonged sitting, talking and working at computer.
Hear and use hands and fingers to operate and handle keyboards and controls
Occasionally required to walk, bend and reach with hands and arms
Must be able to occasionally lift, carry and/or move up to 25 pounds.
Specific vision abilities include close vision and the ability to adjust focus.
Read LessJob Purpose
This position will be located in the Plano Office and will provide call center support services for multiple physicians / locations. The position will report directly to the Patient Services Manager. The Receptionist is responsible for performing a variety of general customer service and administrative support duties associated with patient scheduling and intake processes. May also perform routine front desk duties within the clinic. Follows standard procedures and pre-established guidelines to complete tasks.
Texas Retina Associates is Texas’ largest, most experienced ophthalmology practice focused specifically on the diagnosis, medical and surgical management of diseases of the retina and vitreous. Our fellowshipped and specialty trained physicians care for the most complicated retina conditions such as ocular cancer and uveitis. This physician owned medical group provides services at 15 locations throughout the DFW metroplex, Waco, Wichita Falls and Lubbock.
Essential Duties
Excellent skills in customer service and effective interpersonal communication.
Ability to multitask and prioritize a variety of duties.
Accurately completes the patient check-in and check-out process when assigned front desk duties.
Completes paperwork and computer data entry to ensure the process is efficient and all requirements have been met.
Completes all check-out functions including pricing services, collecting payments and scheduling follow up appointments.
Scheduling in a friendly, efficient, accurate, timely manner and completes according to office guidelines.
Prepares charts for patient appointments making sure all necessary information is complete.
Follows up with patients regarding the Missed Appointment Policy and sends out the appropriate communications.
Obtains accurate patient access related hard copy materials into the correct location within the electronic medical record (EMR).
Answers phone calls promptly and directs them appropriately.
Excellent computer skills, including but not limited to, email, EMR and tasking to physician, scribe or medical assistant in order to avoid interrupting clinic.
Must be a self-starter and able to work well in a team environment.
Work with co-workers to resolve concerns / errors.
Contacts patients to verify patient demographics and insurance providers, updates information in systems, and documents conversations.
Participate in the implementation of procedures to improve the quality of work being processed.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Minimum Education and Experience
High School diploma or equivalent required.
Minimum two (2) years customer service experience required, preferably in a medical practice setting. Experience within an Ophthalmic practice preferred.
Demonstrated computer skills required. Experience with NextGen and Phreesia preferred.
Insurance verification experience is a plus but not required.
Must successfully complete required training within 90 days of occupying position.
Skills and Specifications
Work under minimum supervision and demonstrate strong initiative.
Make independent decisions when circumstances warrant; make prompt and accurate judgments.
Excellent communication with physicians, patients and staff is required.
Must be articulate in English speech, writing and understanding. Bi-lingual is a plus.
Strong ability to listen, answer all questions as simply as possible and act when needed to resolve issues.
Excellent organization skills; solid attention to detail to ensure accuracy of information
Proven analytical skills; recognize, evaluate, solve problems, and correct errors, and develop processes that eliminate redundancy
Use independent judgement to escalate issues to manager as necessary.
Must be willing to work under pressure.
Excellent computer skills.
Attend work as scheduled and/or required.
Complete all other duties as assigned.
Physical Requirements
Sedentary with prolonged sitting, talking and working at computer.
Hear and use hands and fingers to operate and handle keyboards and controls
Occasionally required to walk, bend and reach with hands and arms
Must be able to occasionally lift, carry and/or move up to 25 pounds.
Specific vision abilities include close vision and the ability to adjust focus.
Read LessJob Purpose
This position will be located in the Plano Office and will provide support services for all 15 locations. The position will report directly to the Revenue Cycle Director. The Eligibility Specialist is responsible for payer and patient account authorizations, predeterminations, insurance verifications that are obtained in a timely and decisive manner and answering routine and non-routine account inquiries. Follows standard procedures and pre-established guidelines to complete tasks.
Texas Retina Associates is Texas’ largest, most experienced ophthalmology practice focused specifically on the diagnosis, medical and surgical management of diseases of the retina and vitreous. Our fellowshipped and specialty trained physicians care for the most complicated retina conditions such as ocular cancer and uveitis. This physician owned medical group provides services at 15 locations throughout the DFW metroplex, Waco, Wichita Falls and Lubbock.
Essential Duties
Verification of insurance, coordination of benefits and prior authorization as needed.
Work directly with insurance representatives to confirm all claims and submit successfully to ensure payments are being processed in a timely manner.
Work with co-workers to resolve insurance errors.
Contacts patients to verify patient demographics and insurance providers, updates information in systems, and documents conversations.
Answer patient insurance questions and resolve complaints.
Participate in the implementation of procedures to improve the quality of work being processed.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Minimum Education and Experience
High School diploma or equivalent required.
Minimum two (2) years combined medical insurance authorization and verification experience required.
Demonstrate knowledge of state, federal, and third-party claims processing required.
Demonstrate knowledge of state & federal collections guidelines.
Experience with NextGen preferred.
Must successfully complete required training within 90 days of occupying position.
Skills and Specifications
Work under minimum supervision and demonstrate strong initiative.
Make independent decisions when circumstances warrant; make prompt and accurate judgments.
Excellent communication with physicians, patients and staff is required.
Must be articulate in English speech, writing and understanding.
Strong ability to listen, answer all questions as simply as possible and act when needed to resolve issues.
Excellent organization skills; solid attention to detail to ensure accuracy of information
Proven analytical skills; recognize, evaluate, solve problems, and correct errors, and develop processes that eliminate redundancy
Use independent judgement to escalate issues to manager as necessary.
Must be willing to work under pressure.
Excellent Microsoft Office Suite skills including Excel, Word, Outlook and Access
Attend work as scheduled and/or required.
Complete all other duties as assigned.
Physical Requirements
Sedentary with prolonged sitting, talking and working at computer.
Hear and use hands and fingers to operate and handle keyboards and controls
Occasionally required to walk, bend and reach with hands and arms
Must be able to lift up to occasionally lift, carry and/or move up to 25 pounds.
Specific vision abilities include close vision and the ability to adjust focus.
Read LessJob Purpose
This position will be located in the Arlington office and will provide support for physicians. The position will report directly to the Manager Diagnostic Services and under supervision, will perform ophthalmic photography and diagnostic services. This position may be required to travel to other office locations from time-to-time, but not on a regular basis.
Texas Retina Associates is Texas’ largest, most experienced ophthalmology practice focused specifically on the diagnosis, medical and surgical management of diseases of the retina and vitreous. Our fellowshipped and specialty trained physicians care for the most complicated retina conditions such as ocular cancer and uveitis. This physician owned medical group provides services at 15 locations throughout the DFW Metroplex, Waco, Wichita Falls and Lubbock.
Essential Duties
Greets patients in a cordial, friendly and prompt manner; accompanies patients to photo room
Verifies patient information and makes necessary documentation to patient charts
Obtains all appropriate consent forms
Patient positioning
Capture patient image by using specialized equipment; All phases of fluorescein angiography, fundus photography, and optical coherence tomography
Identify basic landmarks of the retina as well as determination of right/left fundus
Correct selection of seven fields based on diagnosis
Adequate focus and adaptation for different media opacities
Monitors patients' conditions and reactions during the imaging process
Manages duplicates, proper image-archiving, and storage; escalates any problems or concerns to management
Contributes to maintaining a clean and sterile environment
OSHA and Infectious Waste Procedures
Performs ad-hoc tasks in support of the clinical department as needed
Performs imaging and basic Ultrasound
Perform tasks in support of the Clinical Research Department as needed
Maintains compliance with all practice procedures and protocols
Maintain digital imaging databases
Proper documentation
Maintain HIPAA compliance with all patient information
Patient Image file sorting and labeling and archiving
Maintenance and monitoring image storage, archive, and retrieval
Notify appropriate staff in a timely manner regarding adequate photography supplies
Maintain adequate FA/ICG supplies
Maintain adequate supply of back-up equipment and flash bulbs, internal bulbs, and fuses
Maintain all camera and OCT equipment.
Archive digital images appropriately
Cleaning and Care of Ophthalmic Instruments
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Minimum Education and Experience
High School Diploma or equivalent required.
Two (2) or more years of experience as an Ophthalmic Technician in medical practice required. Retina practice experience preferred.
Certified Ophthalmic Assistant (COA) or CRA (Certified Retinal Angiographer) or equivalent preferred.
Experience with NextGen, Digital Imaging and Patient Management preferred.
Skills and Specifications
Humphrey Visual Field / Goldman Visual Field
Stereo Fundus imaging
Fundus camera / Fundus Fluorescein Angiography
Optical Coherence Tomography
IVFA Injections
Ultrasound / BScan
Digital Imaging Equipment and Capture Software
Superior level of customer service and friendly demeanor
Ability to work in a dynamic, fast paced environment
Meticulous attention to detail
Excellent interpersonal skills to communicate effectively with patients, physicians, clinicians, and administrators.
Strong ability to listen, answer all questions as simply as possible and take appropriate action when needed to resolve issues.
Excellent computer skills
Complete all other duties as assigned.
Physical Requirements
Sedentary with prolonged sitting and working at computer.
Prolonged periods of standing, walking, and bending.
Must be able to lift 30 lbs. maximum and occasionally lift and/or carrying such articles as reports, files, and small items.
Read LessJob Purpose
This position will be located in the Dallas Main Office and will report directly to the Clinical Operations Officer. The position will help to identify, evaluate, and recruit potential patients for ongoing studies and is responsible for managing data collection.
Texas Retina Associates is Texas’ largest, most experienced ophthalmology practice focused specifically on the diagnosis, medical and surgical management of diseases of the retina and vitreous. Our fellowshipped and specialty trained physicians care for the most complicated retina conditions such as ocular cancer and uveitis. This physician owned medical group provides services at 14 locations throughout the DFW metroplex, Waco, Wichita Falls and Lubbock.
Essential Duties
Manage data collection, process data queries and ensure resolution.
Identify adverse events and reports per protocol guidelines.
Assist in the planning and design of source documents for study protocols as required
Update and review regulatory documents to include annual IRB approvals, protocol amendments, and safety reports.
Responsible for the timely completion of identified study documents including case report forms.
Responsible for ensuring compliance with FDA and GCP guidelines.
Conduct pre-study, initiation, monitoring, and close out visits with sponsor representatives
Greet patients in a cordial, friendly and prompt manner.
Escort patients to examining rooms, verify patient information and makes necessary documentation to patient charts.
Present patient history summary and alert Ophthalmologist to changes in visual acuity, elevated extraocular pressure or blood pressure, etc.
Administer topical ophthalmic or oral medications.
Counsel patients in the office and on the phone concerning physician's orders, use of drops, drugs, and answers questions.
Maintain knowledge of operation and maintenance of clinical equipment, drugs, and supplies.
Obtains all appropriate consent forms
Contribute to maintaining a clean and sterile environment
Adhere to all OSHA and Infectious Waste Procedures;
Perform tasks in support of the Clinical Research Department as needed
Maintain compliance with all practice procedures and protocols
Maintain HIPAA compliance for all patient information
Notify appropriate staff in a timely manner regarding adequate supplies
Cleaning and Care of Ophthalmic Instruments
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Minimum Education and Experience
High school diploma (or GED)
One year of experience as a Clinical Research Assistant in an Ophthalmic practice required. Retinal practice experience preferred.
Training in medical terminology required.
Experience with NextGen and Patient Management preferred.
Perform triage per specific office protocol procedures.
Must be able to recognize and appropriately respond to urgent / emergency situations per protocol.
Ability to read, write and communicate effectively in English, both orally and in writing.
Excellent interpersonal skills to deal effectively with patients, patient’s family members, physicians, clinicians and administrators.
Ability to work in a dynamic, fast paced environment
Meticulous attention to detail.
Skills and Specifications
Strong analytical and organizational ability.
Strong ability to listen, answer all questions as simply as possible and act when needed.
Excellent computer skills.
Complete all other duties as assigned.
Physical Requirements
Sedentary with prolonged sitting and working at computer.
Prolonged periods of standing, walking and bending.
Must be able to lift up to 30 lbs. maximum and occasionally lifting and/or carrying such articles as reports, files and small items.
Have the hand eye coordination and manual dexterity required to perform all duties.
Read Less