Job description
The Role
We're looking for a strategic, relationship focused Account Manager to support and grow a portfolio of software enterprise accounts across North America. You'll drive client satisfaction, services opportunities, renewals and expansion while partnering with cross functional teams across Pre Sales, Professional Services, Support, Product Development, and Marketing.
You will work from our beautiful Boston office, and report to the Head of Account Management who is based in Copenhagen, Denmark.
What You'll Do
Build and nurture long term client relationships Drive upsell/cross sell opportunities, and overall account growth especially in the services area Understand customer business needs and their use of VMS Software products, and bring insights back to internal teams Establish a clear communication rhythm with assigned accounts Contribute to process improvements within customer facing teams Support renewals, identify risks, and manage escalations Limited travel can be expected 1-2 times per year
Required profile
What You Bring
3+ years in customer success, account management, or client relations in enterprise software Experience with enterprise software solutions and/or software services Experience with B2B enterprise accounts and recurring revenue models Strong communication, negotiation, and relationship building skills Ability to work cross functionally and manage complex customer environments Tech savvy, with CRM experience (HubSpot, NetSuite) Fluent English; if you speak Chinese, Portuguese or Spanish it is a plusCompany description
About Us
VMS Software, Inc. is a global enterprise software company, developing and supporting advanced releases of OpenVMS, one of the world's most stable mission critical operating systems. With nearly 200 team members worldwide, we serve clients across Aerospace, Automotive, Energy, Financial Services, Government, and more. We invest heavily in product development.
By linking the past to the future, we help OpenVMS users to protect and realize the full value of their application investments.
What we offer
You'll Thrive Here If You Are
Curious, empathetic, team player, and proactive Skilled at navigating in technical conversations while seeking commercial opportunities Comfortable in a fast paced, evolving environment A strong problem solver who builds trust quickly with stakeholders at all levels Read Less