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Tephra
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  • T

    [ServiceNow Presales] Solutions Lead  

    Tephra
    - Houston
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    Description: TCS is looking for passionate individuals in the role of... Read More
    Description:

    TCS is looking for passionate individuals in the role of Presales & Solutions Lead to join our ServiceNow Practice. This individual will work on solutions using ServiceNow products across ITxM, HRSD, CSM, FSM, Gen AI/Agentic AI, IRM, App Engine and industry specific solutions. The Lead;

    is expected to develop, present TCS' services capabilities and tailor-made solutions to address customers' business requirements. should bring ServiceNow expertise, provide support to the customer throughout the sales process, including responding to RFIs, RFPs and proactive deal engagements would strategically be involved throughout the sales cycle, especially delivering value pitches to business executives
    Responsibilities:

    Drive sales and solution activities, solution designing, and project planning Contribute to project strategy and deliverable planning Develop solutions to address business problems using proven methods, tools including validating solution with cross technology SMEs as applicable Work effectively with geographically diverse teams (offshore) to deliver timely responses to clients and client account teams Evolve business solutions, articulate as appropriate to client audiences Provide product demos and support proof of concepts as required Communicate how the engagement impacts risks, business objectives, and quality goals to guide the work of others Interfacing with implementation teams, explaining customer requirements, to ensure a successful transition from the sale phase to the delivery phase Develop and share reusable assets that can be readily applied to new opportunities
    Required Skills:

    10+ years of overall IT experience with 3+ years' experience in ServiceNow presales. Experience in ITxM, CMDB, CSDM and Discovery Exposure to HRSD, CSM, FSM, IRM Gen AI, Agentic AI & other industry specific solutions Technical knowledge in the following areas: ServiceNow Platform, workflows, Integrations ServiceNow implementation experience Knowledge of ServiceNow Managed Service Provider (MSP) model and ServiceNow Licensing. ServiceNow certified along with pre-sales accreditations, (Required: CSA/CIS, Preferred: CAD/CMA). Able to mentor, build teams, work in a team, work independently.
    Soft skills:

    Good oral and written communication skills Ability to proactively propose alternate solutions to the customer as and when needed Good organizational and inter-personal skills to communicate with business stakeholders Self-driven, motivated and results orientated Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
    Travel: - Willingness to travel as necessary

    #LI-AK1 Read Less
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  • T

    Customer Experience Pre Sales Lead  

    Tephra
    - New York City
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    Description: Responsibilities Include: Review proposals, cost estimati... Read More
    Description:

    Responsibilities Include:

    Review proposals, cost estimation and help to negotiate the contract, determine the relative business case which will resonate with client requirementsManage the deal pursuit team and maneuver pursuits with leadership and determine various price simulation which resonates to client business and commercial needs.Assess the customer needs and arrive at the best solution by engaging the technology-transformation and delivery team is the key aspect of the profile. Coordinate between technology, delivery and data sourcing team constantly and help in the product and solution development. Responsible for analyzing, consulting and proposing viable solution opportunities (new and up/cross-sale) including aspects of consulting, large cross tower transformational dealsUse industry experience to evaluate customer requirements and explain applicable business cases to prospects and align to potential ROIAssist sales in developing responses and proposals to prospective and existing customers, including RFI/RFP, SOW, technical queries and capability demonstrations
    Qualifications:

    Graduate with minimum 17+ Yrs of experience in Contact Centre Operations | Presales. With Minimum of 8 years in Contact Center delivery sales and consulting. Well versed with principles of solution design, costing, pricing, Transition and Transformation. Understands trends of contact center and BPS industry and has proven track record in generating leads and conversions of logos. Experience in leading clients facing iterations and anchoring customer meetings and discussions. Domain | Process knowledge for areas around Telecom, Healthcare, Media, Retail is preferredShould be well versed with recent tech-transformation, hands-on experience in assessing, evaluating and creating POV and value proposition for contact center solutions (tailored for customer needs)
    Preferred Skills:

    Strong customer facing skills, demonstrated ability to communicate technical information to business personnelStrong presentation skillsDemonstrated analytical and technical abilities with the ability to dive into details without losing the "big picture"Should possess knowledge of location, predictive and geo analytics and any experience in the past in a similar role is an added advantage A team player with strong interpersonal skills, including organizational agility
    #LI-AK1 Read Less
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  • T

    Business Development Lead Retail  

    Tephra
    - Miami
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    Description: The Business Development Lead position is a key growth an... Read More
    Description:

    The Business Development Lead position is a key growth and transformation role within TCS' Market Unit, responsible for driving and executing Business Development strategies to acquire target clients across various industries. This is a sales role aimed at acquiring new clients. The candidate will leverage TCS's entire portfolio of services for targeted firms while working collaboratively with other market development, solutions teams and industry SMEs to generate demand and capture qualified opportunities.

    Job Description (Please provide summary of the position):

    • Shape new business opportunities and large deals for Retail vertical.

    • Understand our client's industry and their business in the Retail sector.

    • Bring together TCS ecosystem to structure innovation led partnerships with new clients.

    • Bring positive and scaled impact to our client's business through TCS' portfolio of services and solutions.

    • Establish cross functional CXO relationships and generate overall market momentum for TCS in the identified markets.

    • Achieve growth targets, originate deals, acquire new logos through proactive-demand generation, consultative selling and provide thought leadership to our prospects throughout their buying journey.

    • Min 12-15 years of overall selling experience with majority experience in Retail vertical

    • Preferably should have worked in a leading IT services/consulting firm with experience in collaborating across global teams.

    • Direct industry experience of working in Retail companies is desirable

    #LI-KM1 Read Less
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  • T

    Client Partner-Domain : Strategic Research and Writing  

    Tephra
    - Dallas
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    Description: TCS is seeking a result-driven Client Partner with strong... Read More
    Description:

    TCS is seeking a result-driven Client Partner with strong domain knowledge to drive business development and deepen client relationships. The selected candidate will be able to manage key client relationships, ensure client satisfaction, and drive growth through strategic engagement and technology solutions. Experience working with enterprise clients in industries such as PBM and healthcare. The ideal candidate will serve as the primary liaison between our company and assigned clients, aligning IT capabilities with client business goals.

    Responsibilities include:

    Identify and pursue new business opportunities in PBM and Healthcare.Leverage domain expertise to consult clients on the best-fit technology solutions, platforms, and services.Develop and maintain a sales pipeline through strategic networking, cold outreach, and partner channels.Collaborate with pre-sales, marketing, and technical teams to create customized proposals and solutions.Build long-term relationships with executives and decision-makers.Understand clients' business strategies, goals, and IT environments to identify opportunities for growth and innovation.Drive account planning and revenue forecasting to meet or exceed sales and service targets.Lead business reviews and present performance updates, roadmaps, and value realization to clients.Serve as a trusted advisor, proactively addressing client issues and ensuring high client satisfaction.Stay updated on industry trends, emerging technologies, and competitive offers
    Qualifications:

    Proven experience (15+ years) in IT sales, business development, or partnership management.Strong domain knowledge in PBM and Healthcare with ability to understand industry-specific pain points.Excellent communication, negotiation, and presentation skills.Familiarity with CRM systems and enterprise software.Ability to work independently and as part of a cross-functional team.Existing client network in the relevant domain.Experience in AI/GenAI, SaaS, cloud services, cybersecurity, or enterprise software sales.ITIL or PMP certification is a plus.
    Salary Range: $143,220-$197,780 a year Read Less
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  • T

    HOUSE SUPERVISOR- DAYS  

    Tephra
    - Pottstown
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    Description: HOUSE SUPERVISOR- DAYSPottstown, Pennsylvania219-bed, acu... Read More
    Description:
    HOUSE SUPERVISOR- DAYS
    Pottstown, Pennsylvania

    219-bed, acute care hospital offering an extensive range of services, including inpatient and outpatient, medical, surgical, diagnostic, emergency care, a nationally recognized Cancer Center as well as primary care, family practice, and pediatric offices. With 260 physicians representing 40 medical specialties, we serve the healthcare needs of residents in Pottstown and surrounding areas

    Responsibilities:

    Assists in the coordination and facilitation of patient care and hospital operations on all shifts. Provides supervision, leadership, direction, and clinical support to assure the delivery of safe, quality patient care. Functions as administrative resource for hospital operations in the absence of Administration.

    Will have operational oversight of the hospital collaboration with the directors and senior leadership.

    This position will be covering support during dayshift rotation through the hours of 8am-8:30pm.

    Qualifications:

    Education Requirements

    4 year/bachelor's degree

    Experience

    House Supervisor experience preferred.

    Certification and Licensure

    BLS Certification
    PA Registered Nurse License

    Required Skills

    Microsoft Office

    Benefits - Full
    Relocation Assistance Available - Possible for ideal candidate
    2+ to 5 years experience
    Minimum Education - Bachelor's Degree Read Less
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  • T

    Program Director SAP Warranty Management & Subscription-based wa  

    Tephra
    - Dallas
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    Description: SAP Program Director for WarrantyAn ideal candidate must... Read More
    Description:

    SAP Program Director for Warranty

    An ideal candidate must have hands on experience with SAP warranty management with subscription-based warranty. Must have exposure to service management and aircraft maintenance processes

    Qualifications:

    • Experience in deploying a warranty solution based on SAP (ECC or S4), including any enhancements.

    • Experience with warranty solutions in the A&D industry or similar fields is required.

    • At least two customer deployments are necessary, and customer references must be provided.

    • Familiarity with subscription-based Smart Services programs, verifying eligibility via applications and approval, preparing agreements with pricing details, and entering finalized contracts into the SAP system.

    • Demonstrates an understanding on how to lead large global, consulting led Order to Cash (OTC) business transformation program delivery with proven track record and a deep understanding of business values of transformation programs/objectives

    • Ability to speak business language, guide business counterparts towards the right SAP solution and translate business requirements into technical requirements

    • Proven ability to lead and speak of SAP OTC functionality as it related to business processes

    • Has an understanding of industry specific KPI's and benefits of S/4HANA functionality to enable the business

    • Understanding of integration with other business processes - between Sales and other functional areas with specific reference to production and material movement / logistics

    • Working knowledge of configuration and features of key S/4 HANA based OTC structures

    • Provide accurate estimates, timeline and ability to self-direct and mentor/manage teams and client.

    • Ability to be hands on if required and mentor junior team members

    • Ability to leverage and build assets/accelerators and thought leadership

    • Excellent interpersonal and teamwork abilities, capable of building and maintaining strong client relationships

    • Demonstrated experience in managing transformational initiatives.

    • At least five (5) full life cycle implementations as an ERP Project Manager with multi-module implementations (Finance, Sales, Production, Purchasing, Warehouse)

    • A minimum of ten (10) years prior transformational ERP consulting or equivalent industry experience

    • At least six (6) years' experience in proposal and business case development

    • Proven sales experience

    • Excellent interpersonal and teamwork abilities, capable of building and maintaining strong client relationships

    • Experience managing 20+ resources

    • Willingness to travel up to 100%

    • Bachelors degree or equivalent required

    #LI-NK1 Read Less
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  • T

    Client Partner Customer Relationship Management  

    Tephra
    - Minneapolis
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    Description: About the JobClient Relationship Management:Building and... Read More
    Description:

    About the Job

    Client Relationship Management:

    Building and maintaining strong relationships with clients (CXOs and his reportees), acting as a point of contact, and addressing their needs.

    Business Development:

    Identifying and pursuing new business opportunities within existing client accounts, as well as prospecting for new clients.

    Account Planning:

    Developing and executing account plans that outline strategies for growth, risk mitigation, and client engagement.

    Solution Delivery:

    Collaborating with delivery teams to ensure successful implementation of services and solutions, meeting client expectations.

    Client Satisfaction:

    Monitoring client outcomes, addressing concerns, and ensuring ongoing satisfaction. Work with a friendly, welcoming, and self-motivated attitude to provide the best possible customer experience and centricity

    Thought Leadership, Automation and Innovation:

    Providing insights and thought leadership to clients on industry trends and best practices.

    Collaboration:

    Working effectively with cross-functional teams, including sales, marketing, and delivery, to achieve common goals.

    Revenue Generation and continuous growth:

    Driving revenue growth through new business development and account expansion. Develop and assess account strategies to meet revenue targets

    Training and Development:

    Providing training to clients and internal teams on new products or services.

    Industry Experience & Problem Solving:

    Understanding of Utility Business Industry. Proactively identifying and resolving issues or challenges that may arise.

    Qualifications:

    • Graduate /Post Graduate Degree in Engineering and Technology

    • 13-15 years of experience

    • 5 days in office Read Less
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  • T

    Engagement Manager - Kinaxis - Supply Chain  

    Tephra
    - New York City
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    Description: Role: Engagement Manager - Supply Chain - KinaxisLocation... Read More
    Description:

    Role: Engagement Manager - Supply Chain - Kinaxis

    Location: Any US Location

    Please note: Candidate must be willing to travel up to 100% to client site

    Job Description and Responsibilities:

    • You will drive and oversee strategic supply chain solutions using Kinaxis Rapid Response in Supply Chain Planning across varied industries such as Life Sciences, CPG and Medical Devices. You will focus on ensuring that project deliverables align with strategic business objectives and ensure value realization through the solutions implemented.

    • Expert in Supply Chain Planning orchestrating end-to-end solution in client operations using Kinaxis Rapid Response.

    • Manage comprehensive project cycles from conception to completion, including budget, scope, and project risks.

    • Lead cross-functional teams to deliver high-quality solutions that integrate seamlessly into client environments.

    • Foster strong client relationships, acting as the primary point of contact for all project-related communications.

    • Drive innovation within supply chain processes through strategic use of Kinaxis Rapid Response, leveraging industry best practices to enhance client competitive advantage.

    • Advocate and implement Agile and DevOps methodologies to streamline project execution.

    Required Experience & Skills

    • Extensive project management & consulting experience with a focus on supply chain solutions for Demand Planning, Supply Planning and Production Planning in Life Sciences industry.

    • Deep expertise in Kinaxis Rapid Response and its application to business transformations.

    • Experience in high-level strategic decision-making and resource allocation.

    • Advanced certifications in project management and Kinaxis Rapid Response.

    • Ability to effectively work with business users to ensure technical solutions meet business requirements.

    #LI-AD1 Read Less
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  • T

    Business Relationship Manager - Capital Markets  

    Tephra
    - New York City
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    Description: Role: Business Relationship Manager - Capital Markets - B... Read More
    Description:

    Role: Business Relationship Manager - Capital Markets - BFSI

    Location: New York, NY or Edison, NJ

    Job Description:

    • Own the P&L of the customer relationship - Drive sales, revenue, and profitability, through innovative win-win solutions

    • Manage the entire sales lifecycle, Thorough knowledge of sales methodologies. Expertise in managing multi-stakeholder sales cycles and closing large deals.

    • Ability to identify client pain areas and develop unique and compelling value propositions that focus on delivering business value to the client.

    drive strategic value creation aligned to the vision and priorities of the customer in addition to meeting the revenue targets for the account.

    • Align TCS engagements with customer's strategic direction and develop relationship roadmap including innovation roadmap and set relationship level governance including escalation management, commercial model definition, contract management, financials, delivery, and process management.

    • Should have a deep understanding of TCS products and offerings in the banking/insurance space. Should leverage the best of TCS, its Business 4.0 framework and partner with the customer in their growth and transformation journey.

    • Develop a robust pipeline and drive market share by securing new business opportunities while nurturing and developing opportunities with existing and new clients. Partner with Geography Marketing and Sales team to win new logos in the region.

    • Should build a diverse and inclusive team. Will be responsible to ensure gender, ethnic and cultural diversity in the account.

    • A consistent track record of exponential account growth in your previous roles.

    Establish yourself as a trusted advisor with the client C-suite showcasing an in-depth understanding of the industry and the customer's ecosystem and building deep trust-based relationships.

    • Should possess excellent articulation skills. Should be able to Interact with client senior decision makers about their strategic growth objectives and articulating our capabilities and success stories to directly match their needs.

    • Work in compliance with company standards and business guidelines along with compliance to internal systems and processes. Adhere to all TCS Human Resource, and corporate ethical policies, standards, and guidelines.

    Qualifications:

    • Rich experience in the BFSI domain with expertise in industry trends.

    • Experience directing technology transformation journeys

    • Good understanding of Digital technologies and next gen solutions.

    • Long-standing Relationship management experience at a C-suite level

    • Proven track record of delivering exponential growth

    • Experience in handling 10+ Mn accounts and ability to connect & build relationships with CXOs

    • Prior experience as BRM (at least 4+ years) is mandatory (small/mid-sized accounts is fine)

    • Results oriented with high level of energy & positive attitude. Strong interpersonal skills, ability to communicate and manage well at all levels of the organization and with stakeholders, internal & external, through virtual mode is essential.

    • Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analysis.

    #LI-AD1 Read Less
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  • T

    Salesforce Engagement Manager  

    Tephra
    - New York City
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    Description: We're seeking a Salesforce Engagement Partner to lead cli... Read More
    Description:

    We're seeking a Salesforce Engagement Partner to lead client relationships, and drive business value through Salesforce solutions. This strategic role combines account management, consulting expertise, and leadership to ensure clients achieve their Salesforce transformation goals while fostering long-term partnerships.

    Key Responsibilities:

    Business Growth & Account Expansion:

    • Identify new business opportunities, including upsells, cross-sells, and consulting engagements within existing accounts.

    • Support proposal development, contract negotiation, and revenue growth strategies.

    • Collaborate with sales, marketing, and delivery teams to drive pipeline and expand the Salesforce practice.

    Client Relationship Management:

    • Serve as the primary point of contact and trusted advisor for key Salesforce accounts.

    • Build strong, lasting relationships with client executives and stakeholders, understanding their business strategy, goals, and challenges.

    • Drive client satisfaction, retention, and expansion through proactive engagement and value delivery.

    • Strategic Consulting & Advisory:

    • Guide clients on Salesforce best practices, solution strategies, and digital transformation initiatives.

    • Align Salesforce capabilities with client business objectives to maximize ROI and long-term value.

    • Lead executive-level discussions on solution roadmaps, innovation opportunities, and technology adoption.

    • Delivery Oversight & Governance:

    • Ensure quality, consistency, and adoption of delivered solutions

    •

    Qualifications:

    • Bachelor's degree in Business, Project Management, IT, or related field (Master's degree preferred).

    • 7+ years of experience in Salesforce consulting, client management, or strategic account leadership roles.

    • Proven success in managing executive relationships and complex, multi-cloud Salesforce engagements.

    • Strong understanding of Salesforce products, architecture, and ecosystem.

    • Exceptional communication, negotiation, and leadership skills.

    • Business acumen to align technology solutions with client goals across diverse industries.

    • Experience overseeing large, multi-phase digital transformation projects.

    • Salesforce certifications (e.g., Salesforce Consultant or Architect) are a plus

    #LI-MG2 Read Less
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