IT Operations Lead (On-Site | TS/SCI Eligible | Federal Program)
Location: Washington, DC (On-Site)
Clearance: Active Top Secret required (SCI eligibility required)
Employment Type: Full-Time
Overview
We are seeking a hands-on IT Operations Lead to support a mission-critical, high-side federal environment. While aligned to a Deputy Program Manager function, this role serves as the primary on-site leader responsible for day-to-day operations, team performance, and direct engagement with government stakeholders.
The Program Manager operates in a more remote/oversight capacity, making this role the central operational authority on-site. The selected candidate will be expected to lead from the front, take ownership of operations, and ensure consistent execution across all support functions.
This is not a passive or secondary role—this position requires someone who is comfortable in the weeds, managing teams, enforcing accountability, and acting as the main interface between employees, the government, and company leadership.
What You’ll Do
Lead day-to-day operations across a ~30-person IT support team (Service Desk, Systems Administration, Network Engineering, Cybersecurity, and SharePoint)Serve as the primary on-site point of contact for government leadership and stakeholdersEnsure 24/7/365 operational support, system stability, and mission continuityMonitor and enforce SLA/KPI performance, identifying and correcting gaps proactivelyOversee Tier 1–3 support operations, ensuring effective escalation, communication, and resolutionDrive accountability across team leads and technical staffEstablish and maintain operational standards, SOPs, and structured workflowsCoordinate ongoing modernization efforts, including cloud adoption and SharePoint migrationProvide consistent status reporting, metrics, and performance updates to leadershipIdentify risks early and implement mitigation strategies before impacting mission deliveryWhat This Role Requires
Strong, visible on-site leadership presenceAbility to take ownership of operations immediatelyConfidence to engage directly with government leadershipExperience managing team performance and enforcing accountabilityComfort operating in a high-tempo, high-visibility environmentWillingness to be hands-on and engaged in daily execution—not just oversightRequired Qualifications
Active Top Secret clearance with SCI eligibilityProven experience as an IT Operations Lead, Deputy PM, Program Manager, or equivalent leadership role in a federal environmentDemonstrated experience managing day-to-day IT operations (not just project management)Experience leading multi-functional technical teams (service desk, infrastructure, network, cyber, etc.)Strong background in SLA-driven service delivery environmentsExperience working directly with government stakeholders (COR, PMO, etc.)Ability to manage performance, resolve issues quickly, and drive accountabilityStrong communication skills with the ability to engage both technical teams and senior leadershipPreferred Qualifications
Experience in classified (SCIF / high-side) environmentsFamiliarity with ITIL or service management frameworksExperience supporting cloud migrations and/or SharePoint environmentsPMP or equivalent certificationWhat Success Looks Like
Operations are stable with consistent SLA performanceTeam is aligned, accountable, and responsiveGovernment stakeholders have clear visibility and confidence in executionIssues are identified and resolved before escalationProcesses are structured, repeatable, and continuously improvingImportant Note
This role is best suited for someone who enjoys leading from the front, staying engaged in daily operations, and driving team performance. Candidates seeking a purely strategic or oversight role will not be a fit for this position.
Location: Washington, DC (On-Site, SCIF)
Clearance Required: Active Top Secret (SCI eligibility required)
Employment Type: Full-Time
Industry: Federal / Defense / IT / Cybersecurity
⚠️ IMPORTANT: Active Top Secret clearance is required to be considered. This position supports a classified SCIF environment and cannot accommodate candidates without an active clearance.
About the Role
We are seeking a hands-on Microsoft Exchange Engineer to support a mission-critical federal program within the Treasury Foreign Intelligence Network (TFIN) — a highly secure, 24/7 classified enterprise environment.
This role operates at the Tier 3 engineering level, supporting a multi-site Exchange 2019/SE and hybrid infrastructure where reliability, performance, and operational continuity are essential. You’ll work alongside engineering, network, and data center teams to sustain a high-availability messaging environment supporting critical national security operations.
What You’ll Do
Exchange Engineering & Administration
Administer and maintain a multi-site Microsoft Exchange 2019 / SE enterprise environmentMonitor system health, including:Transport pipelinesMailbox and database performanceDAG replication and availabilityDevelop and execute PowerShell scripts for automation, system auditing, reporting, and mailbox optimizationManage Exchange backups, disaster recovery, and COOP readinessSupport Exchange Hybrid architecture for coexistence with Microsoft 365Operations & Lifecycle Management
Perform patching, cumulative updates, and version upgradesMaintain system stability through proactive monitoring and maintenanceEnsure compliance with:Treasury classified system standardsSTIGsFISMANIST 800-53ICD 503CNSSI 1253Documentation & Reporting
Develop and maintain:Technical SOPsConfiguration documentationKnowledge base articlesSystem diagrams and workflowsSupport recurring government deliverables, including:Daily health status checksWeekly operations and security summariesMonthly performance and uptime reportingIncident reports, AARs, and change documentationCollaboration & Support
Work closely with:Server, Network, and Telecom teamsDevelopment teamsTier 1–3 Help Desk personnelData Center Operations EngineeringSupport Tier 3 escalations and troubleshoot complex enterprise issuesAfter-Hours Support
Participate in an on-call rotation for after-hours and emergency supportMust be able to:Respond within 60 minutesReport on-site within 90 minutes, if requiredWhat You Bring
Required Qualifications
Active Top Secret clearance (SCI eligibility required; recent SSBI preferred)Hands-on experience with:Microsoft Exchange 2013 / 2016 / 2019 / SEExchange Hybrid environmentsDAG management and troubleshootingStrong PowerShell scripting for enterprise administration and automationExperience with enterprise backup and disaster recovery solutionsUnderstanding of federal cybersecurity and compliance frameworksPreferred Qualifications
Experience supporting classified or intelligence community environmentsFamiliarity with:VMware, CitrixAWS or Azure environmentsDoD cybersecurity tools (HBSS, ACAS)Certifications such as:Security+, CASP, CISSP (IAT II / III)Why This Role
Support a high-availability, mission-critical enterprise environmentWork in a true Tier 3 engineering role (not ticket-only support)Contribute directly to national security operationsEngage with modern hybrid Exchange environments and enterprise-scale systemsCompany DescriptionTenacity Solutions, LLC (Tenacity) is a Service-Disabled Veteran Owned Small Business (SDVOSB) founded by our CEO, Gabriel Brown, CAPT, USN (Ret). Tenacity is an innovative company, leveraging talent, skill, and knowledge with cutting-edge and proven practices to deliver solutions and products that exceed customers’ requirements and surpasses their expectations. Tenacity immediately has become a leading technology and management solutions provider with a mission to advance healthcare services for specialized populations including Veterans and their families. Headquartered in North, Bethesda, Maryland (DMV), our talented resources are located across the United States. We bring diverse talent to design solutions that help customers with their greatest challenges.Company DescriptionTenacity Solutions, LLC (Tenacity) is a Service-Disabled Veteran Owned Small Business (SDVOSB) founded by our CEO, Gabriel Brown, CAPT, USN (Ret). Tenacity is an innovative company, leveraging talent, skill, and knowledge with cutting-edge and proven practices to deliver solutions and products that exceed customers’ requirements and surpasses their expectations. Tenacity immediately has become a leading technology and management solutions provider with a mission to advance healthcare services for specialized populations including Veterans and their families. Headquartered in North, Bethesda, Maryland (DMV), our talented resources are located across the United States. We bring diverse talent to design solutions that help customers with their greatest challenges. Read Less