The Regional Liaison will work with walk-in traffic, as well as, provide call center customer service (phones) at an assigned region. The primary responsibilities are assisting participants and DCWs with inquiries: enrollment and documentation related to the overall Pennsylvania Community HealthChoices Participant-Directed Services program. The Regional Liaison will also be trained and capable of providing training and support for the Tempus Electronic Visit Verification (EVV) solution.
Essential Functions
Act as a liaison between Participants and/or DCWs and TempusProvide Call Center Customer Service in a high volume inbound and outbound calls centerRespond to Participant and/or DCW inquiries and complaintsProvide in-person assistance, either scheduled or ad-hoc, related to Fiscal/Employer Agent (F/EA) documentation or program related questionsHelp resolve inaccuracies or discrepancies related to reporting of time workedWork with applicable parties to address and resolve DCW payment issues Respond to issues that have been escalated by Participants and/or DCWs.Assure ongoing compliance with Tempus quality and FMS contract requirements. Must report all suspected incidents of Fraud, Waste, and Abuse to appropriate reporting authority.Competencies
Professional, friendly & understanding personalityPunctuality and dependabilityAbility to work efficiently as a team player as well as individually with minimal directionCompetent with data entry and basic formula understanding and applicationSelf-motivationAbility to consistently maintain and build positive working relationshipsExcellent organizational skillsAbility to multi-task and meet deadlinesFluency in Spanish or other languages a plusFamiliarity with office machines, equipment and softwareAbility to respect and maintain confidentialityAttention to accuracy and detailStrong interpersonal and analytical skillsExperience with Excel and Spreadsheets
Preferred Experience
Proficiency in Microsoft Office softwareCall Center and customer service experience highly preferredBilingual a plus
Required Education
High School Diploma
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
Travel
Some travel may be required for this position. Must have a valid driver's license and reliable vehicle to travel within assigned service area.
Other Duties
Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Benefits
Tempus Unlimited offers great benefits that foster a happy fulfilling human work experience. We also have an array of growth opportunities for our employees to develop your career and enhance your experience.
Sign on bonusReferral bonusWork/Life Balance - flexible work schedulesPaid time off - 25 days per year for full time staff14 paid HolidaysTempus Wellness - Medical, Dental, Dependent Care Reimbursement, FSA and HSABasic Life, Short Term and Long Term DisabilityOn-site gym (Stoughton Location) and wellness initiativesAnnual Reviews with merit based increasesEmployee Recognition ProgramFinancial Wellness - 403(b) Retirement Plan with matchingContinuing Education, Training and Advancement opportunitiesWork Authorization/Security Clearance
All offers of employment made by Tempus Unlimited are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates that are offered a position at the agency in compliance with program policy as well as state and federal regulations. From time to time, these checks may be conducted on current employees to ensure compliance with all state and federal regulations and contracts.
EEO Statement
Equal Employment Opportunity is a fundamental principle at Tempus Unlimited, Inc. where employment from recruiting through the end of employment is based upon professional capabilities and qualifications without discrimination because of race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability or any other characteristic as established by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Compensation details: 20-20 Hourly Wage
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