Category :
Customer Service/Support
About TP
Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include:Paid TrainingCompetitive WagesFull Benefits (Medical, Dental, Vision, 401k and more)Paid Time OffEmployee wellness and engagement programs
Teleperformance and YouThrough a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen .
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit!
This position will be based on-site at our El Paso, Texas location.Your ResponsibilitiesSocial Media Content Moderators are responsible for moderating user-generated content on our clients platform by reviewing strong graphic images, videos, and/or written content to ensure the content meets the community guidelines and to escalate any content that violates the parameters set. This role is key in providing a positive social experience for all users.If you are a social media enthusiast and are confident with digital technology ready to put your skills to work, this position is for you!Review content to determine community guidelines are met while upholding a high standard of accuracy and qualityParticipate in frequent refresher training to always
implement correct policiesComply with the performance indicators or parameters defined by the specific client's operationReview, classify and / or eliminate highly sensitive content, uploaded by users, according to the parameters defined by the clientInvestigate and resolve complex issues regarding content within agreed-upon turnaround times and standards of qualityComply with corporate confidentiality policies and the proper handling of customer information to guarantee the security of the informationParticipate in continuous training programs established by the company for optimal development in the roleComply with all the orders, instructions, procedures related and complementary to the roleAble to moderate traumatic, sensitive and potentially offensive contentProvide trends and insights to develop improvements to the overall processes and provide recommendations for process, policy and product improvementsRemain up to date on key workflow changes, operational guidelines, policy updates and Community StandardsWe’re looking for
fearless people – people who are inspired to deliver only the best in all that we do.Ability to WORK ON SITE at El Paso, Texas ( not a work from home position)Experience navigating internet websites including social media, commercial websites, etc.Strong emotional intelligence and resilienceComfortability reviewing internet content that may be deemed inappropriate and/or contain explicit materialAttention to detailAbility to be flexible in order to meet changing business needs (days off/hours)Logical problem-solving skillsAvailability to work various shiftsExperienced with Windows operating systemsStrong computer skills with ability to use multiple windows and/or programs at the same timeAbility to type 25 wpmOver 18 years of ageHigh School Graduate or GED or higher (proof required to be provided)Predictable and reliable attendance1 year Customer service experience preferredProven oral & written communication skillsOrganization and work prioritization skillsBe Part of Our TP FamilyIt is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
Category :
Customer Service/Support
About TP
Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.With more than 500,000 inspired and
passionate people speaking more than
300 languages, our global scale and local
presence allow us to be a force of good
in supporting our communities, our
clients, and the environment.
Benefits of working with TP include:Paid TrainingCompetitive WagesFull Benefits (Medical, Dental, Vision, 401k and more)Paid Time OffEmployee wellness and engagement programsTeleperformance and YouThrough a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen .
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit!
At this time, Teleperformance can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY
This is for a Onsite position.Your ResponsibilitiesPromote brand awareness by offering additional products and services to meet customer needsPromote the highest standards of ethical and professional conduct through demonstrated individual performanceExperience upselling/increasing customer benefits/rebuttal/save the sale/conversion metricsAbility to proactively address customer needs in a timely mannerMaturity and a hunger for success requiredAbility adapt and adjust to change in a positive mannerCompetitive attitude and drive for results while showing motivation and a demonstrated passion for the brandPerform other related duties and assignments as required and as assigned by supervisor or other managementThrive as a team player in a fast paced, high energy, change oriented environmentEnsure all policies and procedures are adhered to including, but not limited to Security, HR, Operations, etc., and that any known infractions are communicated to the proper management immediatelyWe're looking for fearless people - people who are inspired to deliver only the best in all that we do.Must be at least 18 years oldHigh school diploma or GED requiredMinimum requirement of intermediate Microsoft Office skills (i.e., Word, Excel, Power Point, etc.
Category :
Customer Service/Support
About TP
Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.With more than 500,000 inspired and
passionate people speaking more than
300 languages, our global scale and local
presence allow us to be a force of good
in supporting our communities, our
clients, and the environment.
Benefits of working with TP include:Paid TrainingCompetitive WagesFull Benefits (Medical, Dental, Vision, 401k and more)Paid Time OffEmployee wellness and engagement programs
Teleperformance and You
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen .
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit!
This position will be based on-site at our El Paso, Texas location.Your ResponsibilitiesAs a Contact Agent Representative,
your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.Handle and carefully respond to all customer inquiriesProvide excellent customer service through active listeningWork with confidential customer information and treat it sensitivelyAim to resolve issues on the first call by being proactiveAppropriately communicate with customersWe’re looking for
fearless people – people who are inspired to deliver only the best in all that we do.Outstanding communication, listening and analytical skillsCustomer service and/or sales experience preferredCandidate must display strong organizational and problem solving skillsThe individual must be able to prioritize tasks and work well under pressure while remaining focusedMust have a desire to learn general knowledge about the securities industry including the basic principles of equity, option and mutual fund transactionsCandidate must be client service oriented and have general knowledge of Windows basedcomputer systemsAbility to adhere to attendance policies and work within a structured schedule which includes a variety of shiftsCollege degree preferred but not required6 months customer service experience minimumOver 18 years of ageAbility to type 25 wpmComfort with desktop computer system
Be Part of Our TP FamilyIt is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
