Descripción:
El reclutador es responsable de brindar todas las facetas del éxito del reclutamiento en toda la organización. Establece los requisitos de reclutamiento mediante el estudio del plan de organización, los objetivos y conoce las necesidades del área de negocio. Buscamos un(a) Reclutador(a) temporero(a) con experiencia para apoyar el proceso de adquisición de talento. El/la candidato/a ideal debe ser proactivo/a, orientado/a a resultados y capaz de gestionar procesos de reclutamiento de principio a fin, asegurando la atracción de candidatos calificados y alineados con los valores de la empresa.
Funciones Esenciales:
Requisitos:
Capacidad para construir relaciones interpersonales basadas en los valores, visión y misión de la organización.
Excelente proyección y etiqueta telefónica.
Experiencia práctica trabajando con Microsoft Office.
Excelente análisis integral y capacidad de juicio crítico.
Excelentes habilidades de comunicación (hablada, escrita y lectura).
Alta orientación a la excelencia en el servicio al cliente, empatía, sentido de pertenencia y urgencia.
Disponibilidad para turnos lunes a viernes 8:30am a 5:30pm (incluidos días festivos). Sábado según necesidad operacional. Se pueden evaluar diversas disponibilidades de ser estudiante y/o estar interesado en jornada a tiempo parcial.
Tipo de puesto: Tiempo parcial / Tiempo completo - Contrato por servicios profesionales
Pago por hora facturada
Lugar de trabajo: Empleo presencial Guaynabo, PR
PATRONO CON IGUALDAD DE OPORTUNIDAD EN EL EMPLEO - (EEOC)
Read LessDescription:
The recruiter is responsible for ensuring all aspects of successful recruitment throughout the organization. They establish recruitment requirements by studying the organizational plan, objectives, and understanding the business area's needs. We are seeking a temporary Recruiter with experience to support the talent acquisition process. The ideal candidate must be proactive, results-oriented, and capable of managing end-to-end recruitment processes, ensuring the attraction of qualified candidates aligned with the company’s values.
Essential Duties:
Post job openings on job boards, social media, and other appropriate platforms.
Screen resumes and conduct initial phone interviews.
Coordinate interviews with hiring teams.
Follow up with candidates throughout the selection process.
Keep the candidate database up to date in the applicant tracking system (ATS).
Collaborate with the Human Resources team to identify staffing needs.
Support job fairs, mass recruitment events, and relationships with educational institutions.
Ensure compliance with internal policies and current labor laws.
Provide support in various tasks within the talent acquisition department.
Requirements:
Education:
Completed college credits or a degree from an accredited university with a concentration in Human Resources, Business Administration, or a related field (preferred).
Language:
Fluent in Spanish. Intermediate English is desirable.
Knowledge and Skills:
Organization, proactivity, and attention to detail.
Ability to build interpersonal relationships based on the organization's values, vision, and mission.
Excellent presence and telephone etiquette.
Hands-on experience with Microsoft Office.
Strong analytical thinking and critical judgment.
Excellent communication skills (spoken, written, and reading).
High commitment to customer service excellence, empathy, sense of belonging, and urgency.
Availability:
Monday to Friday, 8:30 AM to 5:30 PM (including holidays). Saturday as needed based on operational requirements. Flexible availability may be considered for students and/or those interested in part-time schedules.
Position Type: Part-time / Full-time – Professional Services Contract
Compensation: Hourly rate based on billed hours
Work Location: On-site – Guaynabo, PR
EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER – (EEOC)
Read LessDescription:
As a Bilingual Customer Service Representative, you will be responsible for providing phone guidance to clients and/or insured members, according to their requests and needs, ensuring a resolution on the first contact. You will be a key player in delivering an exceptional service experience by offering professionalism, courtesy, and excellence.
Essential Functions:
Communicates with members by phone to provide information regarding services covered by their respective health insurance plan.
Provides guidance, support, and educational services on non-clinical matters related to different plan coverages and promotions.
Manages incoming calls and refers them to appropriate resources based on the member’s specific needs.
Documents and records transactions, including details of inquiries and actions taken.
Refers unresolved customer complaints to a supervisor or designated departments for further investigation.
Provides support in other Contact Center projects.
Conducts outbound calls to members to gather information about services, satisfaction levels, and follow-up activities.
Participates in training and development sessions.
Ensures confidentiality and compliance with all applicable state and federal health call center regulations, including HIPAA and internal policies for the disposal of confidential information.
Immediately notifies their supervisor of any Protected Health Information exposure.
Complies with core and functional training, as well as with all procedures established by regulatory agencies, contractual requirements, and applicable certification standards (including, but not limited to, URAC).
Requirements:
Minimum of one (1) year of Customer Service experience.
High school diploma completed and/or university credits (preferred).
Advanced knowledge of computer applications and/or Microsoft Office.
Strong orientation and commitment to customer service.
Excellent verbal and written communication skills.
Bilingual (Spanish and English).
Fast documentation and internet navigation skills.
Availability for rotating shifts (including weekends/holidays), Monday through Sunday, 24/7. A shift differential is provided.
What are the benefits of joining our team as a Health Services Representative?
Training in service, regulatory aspects, and health.
24/7 telemedicine service.
Free health and wellness programs for employees.
Growth and development opportunities.
Contribute to the health and well-being of the population.
Paid leave benefits.
Job Type: Full-time
Work Location: Hybrid Remote in Guaynabo, PR
EQUAL OPPORTUNITY EMPLOYER – (EEOC)
Read LessDescripción:
Como Representante de Servicio al Cliente Bilingüe, usted será responsable de ofrecer orientación telefónica a los clientes y/o asegurados, de acuerdo con las solicitudes y necesidades que presenten; garantizando una resolución en el primer contacto. Serás pieza clave en la experiencia de servicio ofreciendo profesionalismo, cortesía y excelencia.
Funciones Esenciales:
Requisitos:
¿Cuáles son los beneficios de ser parte de nuestro equipo como Representante de Servicios en el ámbito de la Salud?
Tipo de puesto: Tiempo Completo
Lugar de trabajo: Remoto híbrido en Guaynabo, PR
PATRONO CON IGUALDAD DE OPORTUNIDAD EN EL EMPLEO - (EEOC)
Read LessDescription:
As a Lifestyle Manager, you will be responsible for conducting risk assessments for patients enrolled in the Medicare program to validate their needs and lifestyle. You will play a key role in the service experience by providing professionalism, courtesy, and excellence.
Essential Functions:
Requirements:
What are the benefits of joining our team as a Health Services Representative?
Job Type: Full-time
Work Location: On-site job in Guaynabo or Mayagüez, PR
EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER (EEOC)
Read LessDescripción:
Como Manejador/a de Estilo de Vida, usted será responsable de realizar cuestionario de riesgo a pacientes que utilizan el programa medicare para validar sus necesidades y su estilo de vida. Serás pieza clave en la experiencia de servicio ofreciendo profesionalismo, cortesía y excelencia.
Funciones Esenciales:
Requisitos:
¿Cuáles son los beneficios de ser parte de nuestro equipo como Representante de Servicios en el ámbito de la Salud?
Tipo de puesto: Tiempo completo
Lugar de trabajo: Empleo presencial Guaynabo o Mayagüez, PR
PATRONO CON IGUALDAD DE OPORTUNIDAD EN EL EMPLEO - (EEOC)
Descripción:
Como Manejador/a de Estilo de Vida, usted será responsable de realizar cuestionario de riesgo a pacientes que utilizan el programa medicare para validar sus necesidades y su estilo de vida. Serás pieza clave en la experiencia de servicio ofreciendo profesionalismo, cortesía y excelencia.
Funciones Esenciales:
Requisitos:
¿Cuáles son los beneficios de ser parte de nuestro equipo como Representante de Servicios en el ámbito de la Salud?
Tipo de puesto: Tiempo completo
Lugar de trabajo: Empleo presencial Guaynabo o Mayagüez, PR
PATRONO CON IGUALDAD DE OPORTUNIDAD EN EL EMPLEO - (EEOC)
Description:
As a Lifestyle Manager, you will be responsible for conducting risk assessments for patients enrolled in the Medicare program to validate their needs and lifestyle. You will play a key role in the service experience by providing professionalism, courtesy, and excellence.
Essential Functions:
Requirements:
What are the benefits of joining our team as a Health Services Representative?
Job Type: Full-time
Work Location: On-site job in Guaynabo or Mayagüez, PR
EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER (EEOC)
Read LessDescripción:
El Técnico de Farmacia es responsable de orientar a los proveedores y asegurados sobre rechazos de medicamentos, autorizaciones previas, terapias duplicadas, entre otros.
Requisitos:
¿Cuáles son los beneficios de formar parte de nuestro equipo?
Tipo de posición: Tiempo completo.
Lugar de trabajo: Remoto - híbrido en Guaynabo, PR (requiere entrenamiento completamente presencial).
¡Esperamos recibir tu solicitud!
PATRONO CON IGUALDAD DE OPORTUNIDAD EN EL EMPLEO - (EEOC)
Description:
The Pharmacy Technician is responsible for guiding providers and members regarding medication rejections, prior authorizations, duplicate therapies, and more.
Requirements:
Associate Degree in Pharmacy Technician.
One (1) year of experience handling medications.
Valid license to practice in Puerto Rico.
Customer service experience.
Proficient in computerized systems.
Excellent verbal and written communication skills (in English and Spanish).
Availability for rotating 8-hour shifts, 24/7 (including weekends and holidays). A shift differential is provided.
What are the benefits of joining our team?
Christmas bonus, as mandated by law.
Health and life insurance.
401K retirement plan.
Paid leave benefits.
1 personal day.
1 birthday celebration day.
Training in service, regulatory, and health-related areas.
24/7 telemedicine service.
Free employee health and wellness programs.
Opportunities for growth and professional development.
Contribute to the health and well-being of the population.
Position type: Full-time.
Work location: Remote – hybrid in Guaynabo, PR (requires fully in-person training).
We look forward to receiving your application!
EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER – (EEOC)
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