Job Overview
We are seeking a dynamic and proactive Account Relationship Manager to join our team and drive our client engagement initiatives forward. In this role, you will be the key point of contact for our valued business clients, fostering strong relationships, identifying growth opportunities, and ensuring exceptional service delivery. Your energetic approach and strategic mindset will help us expand our market presence, deepen client loyalty, and deliver tailored solutions that meet their evolving needs. If you thrive in a fast-paced environment and are passionate about building meaningful business partnerships, this is the perfect opportunity for you to make an impactful difference.
Duties
Cultivate and maintain robust relationships with existing clients through regular communication, meetings, and personalized supportLead business development efforts by identifying new opportunities within current accounts and prospectsNegotiate contract terms, pricing, and service agreements to maximize value for both clients and the companyConduct warm calling campaigns to reconnect with potential clients and generate new leadsCollaborate with marketing teams to develop targeted strategies that enhance client engagement and retentionUtilize Salesforce or similar CRM tools to track interactions, update account information, and analyze client data for insightsProvide technical sales support by explaining product features, benefits, and solutions tailored to client needsLead negotiations with clients on B2B sales deals while ensuring alignment with company policies and goalsAnalyze market trends and client feedback to recommend innovative solutions that foster long-term partnershipsDemonstrate leadership by mentoring junior team members in account management best practices
Requirements
Proven experience in account management, B2B sales, or business development within a technology or related industryStrong negotiation skills with a track record of closing complex deals effectivelyExcellent communication skills—both verbal and written—to articulate value propositions clearlyDemonstrated ability in business analysis to understand client needs and craft strategic solutionsFamiliarity with Salesforce or similar CRM platforms for managing customer relationshipsKnowledge of marketing principles and techniques to support sales initiativesExperience in technical sales or technology solutions is highly desirableAbility to lead conversations confidently during warm calling sessions and client meetingsStrong analysis skills to interpret market data, sales metrics, and customer feedback effectivelyA proactive attitude with enthusiasm for business growth and relationship building
Join us as an Account Relationship Manager where your energy fuels our growth! Bring your passion for sales, your knack for negotiation, and your leadership spirit to create lasting partnerships that elevate both your career and our organization.
Job Type: Full-time
Work Location: In person
\nCompany DescriptionTekManagement Inc. has been a trusted provider of IT support to businesses in Southern Oregon and Northern California for over 40 years. Recognized as one of the 100 Best Companies to work for in Oregon according to the Oregon Business 2022, 2024, 2025 and 2026 survey, we pride ourselves on fostering a culture of collaboration, innovation, and excellence.
Company DescriptionTekManagement Inc. has been a trusted provider of IT support to businesses in Southern Oregon and Northern California for over 40 years. Recognized as one of the 100 Best Companies to work for in Oregon according to the Oregon Business 2022, 2024, 2025 and 2026 survey, we pride ourselves on fostering a culture of collaboration, innovation, and excellence. Read LessJoin Tekmanagement as a Tier 3 Technician – Elevate Your Career in IT Excellence!
Are you a top-tier IT professional seeking a role where your expertise makes a real impact? Tekmanagement is looking for an experienced Tier 3 Technician to join our elite team. If you thrive in solving complex IT challenges, delivering superior customer experiences, and leading cutting-edge projects, this is the opportunity for you. If you're ready to be part of a company that values integrity, accountability, and professional growth, we want to hear from you!
Why Tekmanagement?
At Tekmanagement, we’re more than just an IT service provider — we’re trusted partners in our clients' success and community. Our Southern Oregon based team is dedicated to providing cutting-edge solutions with a focus on excellence, reliability, and strong customer relationships. We foster a supportive and growth-oriented work culture where every team member is empowered to excel. As a Tier 3 Technician, you’ll play a pivotal role in maintaining and improving our clients’ IT environments, while enjoying a collaborative, growth-oriented culture.
About Tekmanagement:
Tekmanagement Inc. has been a trusted provider of IT support to businesses in Southern Oregon and Northern California for over 40 years. Recognized as one of the 100 Best Companies to work for in Oregon according to the Oregon Business 2022 and 2024 survey, we pride ourselves on fostering a culture of collaboration, innovation, and excellence.
Your Role:
As a Tier 3 Technician, you will:
Lead technical projects and provide proactive and reactive support to diverse client environments.Ensure seamless IT operations, including system design, analysis, and disaster recovery planning.Deploy, configure, and manage on-premise and cloud-based solutions.Diagnose and resolve escalated technical issues while maintaining outstanding customer service.Document systems, processes, and client environments to drive efficiently.Collaborate with internal teams to optimize service delivery and technical excellence.Participate in an on-call rotation to provide after-hours support as needed.
This is a full-time position (Monday–Friday, 7 AM–5 PM) and participation in an on-call rotation to provide after-hours support as needed to meet peak client needs. You’ll spend approximately 75% or more of your time on billable work and will be responsible for accurate and timely documentation in our ConnectWise system.
Key Responsibilities:
Technical Mastery: Work with Hyper-V/VMware, Azure, Active Directory, SQL, Exchange, networking (VLANs, firewalls, routing, security protocols), and automation/scripting.Problem-Solving: Conduct root cause analysis and troubleshoot complex IT issues.Customer Service Excellence: Deliver outstanding service, ensuring customer satisfaction, upholding SLAs, and exceeding performance goals.Project Leadership: Manage IT implementations, migrations, and upgrades for business-critical systems.Efficiency Optimization: Leverage automation and process improvements to enhance IT operations.Collaboration & Culture: Work closely with internal teams, fostering a culture of teamwork, integrity, and service excellence.Documentation & Reporting: Maintain accurate records of client environments and analyze feedback to drive improvements.
What We’re Looking For:
We need a technical powerhouse, service-oriented professional with strong problem-solving skills and the ability to work effectively under pressure with 3-5 years of similar industry experience. The ideal candidate will possess:
Technical Competencies:
Deep understanding of IT infrastructure, cloud computing, and cybersecurity.Strong analytical and troubleshooting skills to resolve advanced technical challenges.Ability to clearly communicate complex technical concepts to both clients and team members.
Key Traits & Skills:
Accountability & Integrity: Dependable, ethical, and committed to delivering high-quality work.Customer Focus: Passion for providing exceptional service and building strong client relationships.Critical Thinking: Proactively identify, analyze, and solve complex IT issues.Adaptability: Thrive in a dynamic environment with shifting priorities.Collaboration: Work effectively within a team to achieve shared goals.Passion for Excellence: Continuously seek opportunities for growth, innovation, and service improvement.Time Management: Prioritize workload effectively, balancing multiple tasks with attention to detail.Professional Growth: Commitment to continuous learning and obtaining relevant certifications.
Core Values We Live By:
Integrity & Honesty: Do the right thing, even when no one is watching.Humility: Acknowledge strengths, seek guidance when needed, and remain open to learning.Empathy & Service-Mindedness: Prioritize the needs and well-being of clients and colleagues.Accountability & Dependability: Take ownership of your work and be someone your team can count on.Positivity & Leadership: Inspire and uplift those around you, contributing to a healthy work environment.
Why You’ll Love This Job:
Impactful Work: Your expertise will directly contribute to client success and business continuity.Supportive Team: Work alongside passionate professionals in a collaborative environment.Career Growth: Expand your skills and advance your career with training and certification opportunities.Competitive Compensation: Enjoy a rewarding career with a company that values your contributions.
Physical Requirements:
Ability to lift, carry, and move items up to 50 lbs (occasionally more with assistance).Ability to sit, stand, bend, stoop, and reach throughout the workday.Ability to remain seated at a computer workstation for extended periods.
Job Type – FT Salary Exempt
Compensation: $70,000 – $90,000/yr. DOE
Benefits:
Work for a growing, family-oriented company.Medical benefits.Vision benefits.Dental benefits.Employee retirement savings plan.Paid time off.Professional development assistance.Investment in your success.
How to Apply
If you are ready to join a dynamic team, and contribute to a company that values community, integrity, and continuous customer service excellence, we’d love to hear from you!
Apply Now and Let’s Build the Future of IT Together!
\nCompany DescriptionTekManagement Inc. has been a trusted provider of IT support to businesses in Southern Oregon and Northern California for over 40 years. Recognized as one of the 100 Best Companies to work for in Oregon according to the Oregon Business 2022, 2024, 2025 and 2026 survey, we pride ourselves on fostering a culture of collaboration, innovation, and excellence.
Company DescriptionTekManagement Inc. has been a trusted provider of IT support to businesses in Southern Oregon and Northern California for over 40 years. Recognized as one of the 100 Best Companies to work for in Oregon according to the Oregon Business 2022, 2024, 2025 and 2026 survey, we pride ourselves on fostering a culture of collaboration, innovation, and excellence. Read LessJob Title: System Support Technician I
Role: As System Support Technician I, you’re responsible for the day-to-day operation of the Help Desk board, ensuring that customers are receiving timely responses and accurate solutions to their support requests. You will be providing customer service at the highest level, be an active and engaged team player, and seek growth contiguous with the challenges you’ll be given. You will be a member of the team and show that you can uphold the Tekmanagement culture. This full-time position requires a 40-hour workweek during support hours Monday to Friday 7 AM to 5 PM, along with peak client needs. You will spend 85% of your time as a technician and 15% of your time performing administrative tasks such as L10 Meetings, Ticket Cleanup, and Triaging. The System Support Technician I reports directly to the Tier 1 Team Lead.
Key Responsibilities:
Required Competencies:
Required Character Traits:
• Integrity and Honesty: You consistently seek to learn, know, understand, and think for character development, producing actions that are consistent with what is good for the company, good for the customers, and good for the employees based upon the position you have committed to always excel in within the company. You demonstrate ethical behavior and transparency in all actions, even when no one is watching.
• Humility: You practice consistently knowing your capacity or positional limitations, deferring to others more capable than you or who are in a more appropriate position within the company to execute a given objective, seeking input from more experienced or knowledgeable team members, receiving guidance and correction with an intent to achieve stated goals, recognizing the need for continuous personal improvement to help the company provide the excellence to all others, and accepting of the leadership provided by the company.
• Cheerfulness and Uplifting Attitude: You maintain a positive and encouraging demeanor, fostering a pleasant work environment. You inspire and guide other team members to be positive with a clear vision by word and by example.
• Compassion and Service-Minded: You consistently show genuine care for all others, prioritizing their needs and well-being with the ability to understand the challenges faced by others offering responses that will help with positive solutions.
• Self-Motivated and Hard-Working: You are motivated within yourself to take the initiative to learn, increase, and grow personally, consistently putting in the effort to achieve company and personal goals without someone else having to drive you repetitiously. Your interest in producing excellence persistently in all you think, say, and do drives you toward continuous improvement for excellence in your current position and potentially affords the opportunity for advancement within the company.
• Results-Oriented: You are focused on achieving specific, measurable, actionable, resourced, and positionally defined outcomes, department goals that lead to company goals, and personal goals for continuous improvement, and driving the success of the company without compromising any of the character traits listed herein.
• Accountability: You excitedly practice personal accountability to help achieve team accountability in all matters of learning and fulfilling your role in the company with scores of 9 - 10 on all character traits, competencies, and responsibilities listed herein to achieve the desired outcomes from your position in the company to help the company achieve its goals.
• Protectiveness: You consistently protect the people, the brand, the assets, and the reputation of the company in all situations, with all people, and in the public domain by developing these listed character traits that help our company collectively exhibit our core values of Trustworthiness, Excellence, Knowledgeable, and Stewardship.
• Golden Rule: You consistently treat others the way you want others to treat you and consistent with the core values of Tekmanagement supported by all the character traits described herein. You conscientiously think of others ahead of yourself to make certain you communicate with the hearer in mind, complete tasks with the care for the impact on all others and give your best as you would ask anyone to do for you.
• Dependable: You demonstrate consistently, reliably, independently, and intelligently the character to make the right decisions in all circumstances regarding interpersonal relations and tactical execution of the privileged work we are doing at Tekmanagement to trustworthily serve others' businesses with excellence, knowledge, and faithful stewardship. Your teammates can count on you to do your job to the very best of your abilities steadily to the fulfilment of all responsibilities and on time.
\nCompany DescriptionTekManagement Inc. has been a trusted provider of IT support to businesses in Southern Oregon and Northern California for over 40 years. Recognized as one of the 100 Best Companies to work for in Oregon according to the Oregon Business 2022, 2024, 2025 and 2026 survey, we pride ourselves on fostering a culture of collaboration, innovation, and excellence.
Company DescriptionTekManagement Inc. has been a trusted provider of IT support to businesses in Southern Oregon and Northern California for over 40 years. Recognized as one of the 100 Best Companies to work for in Oregon according to the Oregon Business 2022, 2024, 2025 and 2026 survey, we pride ourselves on fostering a culture of collaboration, innovation, and excellence. Read LessJoin Our Growing Team as a System Support Technician II!
Are you a problem-solver with a passion for technology and a commitment to exceptional customer service? Do you thrive in a fast-paced collaborative environment where your expertise makes a real impact? Tekmanagement is hiring a skilled System Support Technician II to join our team and provide top-tier technical support to our valued clients. If you're ready to be part of a company that values integrity, accountability, and professional growth, we want to hear from you!
Why TekManagement?
At Tekmanagement, we’re more than just an IT service provider — we’re trusted partners in our clients' success and community. Our Southern Oregon based team is dedicated to providing cutting-edge solutions with a focus on excellence, reliability, and strong customer relationships. We foster a supportive and growth-oriented work culture where every team member is empowered to excel.
About TekManagement:
Tekmanagement Inc. has been a trusted provider of IT support to businesses in Southern Oregon and Northern California for over 40 years. Recognized as one of the 100 Best Companies to work for in Oregon according to the Oregon Business 2022 and 2024 survey, we pride ourselves on fostering a culture of collaboration, innovation, and excellence.
Your Role:
As a System Support Technician II, you’ll be the backbone of our technical support team, ensuring customers receive prompt, effective solutions to their IT challenges. You’ll play a key role in maintaining our high service standards, following best practices the Tekmanagement way while contributing to our collaborative culture.
This is a full-time position (Monday–Friday, 7 AM–5 PM) and participation in an on-call rotation to meet peak client needs. You’ll spend approximately 75% or more of your time on billable work and will be responsible for accurate and timely documentation in our ConnectWise system.
Key Responsibilities:
Technical Expertise: Provide advanced troubleshooting for managed IT services, cloud solutions, cybersecurity, and networking issues.User Management: Support Active Directory, Office365 Entra/Azure AD, Role-Based Access Control, and Office365 Endpoint Management (InTune).Networking & Security: Configure and troubleshoot VLANs, NAT policies, DHCP, SMB/CIFS, protected wireless networks, and other advanced networking concepts.System Migrations: Execute seamless transitions for users, ensuring smooth profile and application migrations.Customer Service Excellence: Deliver outstanding service, ensuring customer satisfaction, upholding SLAs, and exceeding performance goals.Process Optimization: Develop and maintain standard operating procedures the Tekmanagement way to enhance service delivery efficiency.Collaboration & Culture: Work closely with internal teams, fostering a culture of teamwork, integrity, and service excellence.Documentation & Reporting: Maintain accurate records of client environments and analyze feedback to drive improvements.What We’re Looking For:
We need a tech-savvy, service-oriented professional with strong problem-solving skills and the ability to work effectively under pressure with 3-5 years of equivalent industry experience. The ideal candidate will possess:
Technical Competencies:
Deep understanding of modern IT environments, including cloud computing and cybersecurity.Hands-on experience with Active Directory, Office365 Entra/Azure AD, MDM platforms, and advanced networking.Ability to effectively communicate technical concepts to both clients and team members.Key Traits & Skills:
Customer Focus: Passion for helping others and delivering exceptional service.Critical Thinking: Ability to analyze, troubleshoot, and resolve complex IT issues efficiently.Adaptability: Thrive in a fast-paced environment and adjust to changing client needs.Collaboration: Work seamlessly with peers, leadership, and clients to achieve success.Time Management: Prioritize workload effectively, balancing multiple tasks with attention to detail.Professional Growth: Commitment to continuous learning and obtaining relevant certifications.Core Values We Live By:
Integrity & Honesty: Do the right thing, even when no one is watching.Humility: Acknowledge strengths, seek guidance when needed, and remain open to learning.Empathy & Service-Mindedness: Prioritize the needs and well-being of clients and colleagues.Accountability & Dependability: Take ownership of your work and be someone your team can count on.Positivity & Leadership: Inspire and uplift those around you, contributing to a healthy work environment.Why You’ll Love This Job:
Impactful Work: Your expertise will directly contribute to client success and business continuity.Supportive Team: Work alongside passionate professionals in a collaborative environment.Career Growth: Expand your skills and advance your career with training and certification opportunities.Competitive Compensation: Enjoy a rewarding career with a company that values your contributions.Job Type – FT Non-exempt
Compensation: $24 - $32/hr. DOE
Benefits:
Work for a growing, family-oriented company.Medical benefits.Vision benefits.Dental benefits.Employee retirement savings plan.Paid time off.Professional development assistance.Investment in your success.
How to Apply
If you are ready to join a dynamic team, and contribute to a company that values community, integrity, and continuous customer service excellence, we’d love to hear from you! Please send your resume and a cover letter detailing your experience and vision for the role to jobs@tekmanagement .com
\nCompany DescriptionTekManagement Inc. has been a trusted provider of IT support to businesses in Southern Oregon and Northern California for over 40 years. Recognized as one of the 100 Best Companies to work for in Oregon according to the Oregon Business 2022, 2024, 2025 and 2026 survey, we pride ourselves on fostering a culture of collaboration, innovation, and excellence.
Company DescriptionTekManagement Inc. has been a trusted provider of IT support to businesses in Southern Oregon and Northern California for over 40 years. Recognized as one of the 100 Best Companies to work for in Oregon according to the Oregon Business 2022, 2024, 2025 and 2026 survey, we pride ourselves on fostering a culture of collaboration, innovation, and excellence. Read Less