Position Overview
We are seeking a motivated and customer-focused Technician to join our team. In this role, you will provide technical support and IT solutions to our clients, handling a mix of help desk, remote, and on-site support across a variety of technologies. This is a great opportunity for a technician who enjoys solving problems, working directly with clients, and continuously building new skills in a fast-paced MSP environment.
Key Responsibilities
Respond to client service requests by phone, email, and remote management tools while meeting established service level expectations.Provide both remote and on-site troubleshooting for desktops, laptops, servers, printers, networks, firewalls and mobile devices.Assist with cybersecurity best practices including endpoint protection, MFA, email security, vulnerability remediation, and security awareness initiatives.Install, configure, and maintain hardware, software, and peripherals for client environments.Perform routine maintenance including patch management, backups, and system monitoring.Diagnose and resolve issues related to Microsoft 365, Active Directory, networking (routers, switches, firewalls, Wi-Fi), and cloud services.Set up new user accounts, workstations, and equipment for onboarding and offboarding.Escalate complex issues to senior technicians or engineers as needed, providing clear documentation.Maintain accurate and detailed records of work performed in the ticketing/documentation system.Communicate clearly and professionally with clients, setting expectations and providing status updates.Continuously expand technical knowledge through company-sponsored training, certifications, and self-directed learning.Travel to client sites as needed within the local service area.Required Qualifications
2+ years of experience in IT support, help desk, or a related technical role; MSP experience preferred.Working knowledge of Windows desktop/server operating systems, Microsoft 365, and general networking concepts.Familiarity with Active Directory, RMM/PSA tools, and remote support software is a plus.Strong troubleshooting and problem-solving skills.Excellent communication and customer service skills.Strong documentation skillsAbility to explain technical issues to non-technical usersAbility to work independently while collaborating with a teamAbility to prioritize and manage multiple tickets/tasks in a fast-paced environment.Professional appearance and customer-focused attitudeValid driver's license and reliable transportation for on-site client visits.Relevant certifications (CompTIA A+, Network+, Security+, Microsoft, etc.) preferred but not required.Compensation & Benefits
Competitive salary commensurate with experienceCompany-paid medical insuranceCompany-paid dental insuranceCompany-paid vision insurancePaid time off and holidays401(k) with company match125 Cafeteria Plan that includes