About the RoleWe are looking for a highly skilled and customer-focused Field Service Engineer to support our cutting-edge digital pathology systems in clinical environments. You will partner with healthcare professionals to ensure our equipment operates at peak performance, delivering reliable and accurate results. This role combines technical expertise, problem-solving skills, and exceptional customer service to maintain, install, and troubleshoot advanced medical instrumentation.
This position requires the candidate to be located in the greater NYC metro area with potential travel to cover the broader region.What You'll Do• Perform Preventive & Corrective Maintenance- Schedule, execute, and document preventive maintenance and field change orders (FCOs) on digital scanners and related hardware.
- Diagnose root causes, perform repairs and/or part replacements, and validate system performance per SOPs and regulatory standards.
• Installations & Configurations- Lead complete site setups: unpack, assemble, and calibrate instruments; configure networking, middleware, and integration with laboratory information systems (LIS).
• Technical Support & Troubleshooting- Respond promptly to service calls on-site to minimize equipment downtime and maintain uptime SLAs.
- Use diagnostic tools and data-gathering techniques to troubleshoot hardware, software, and connectivity issues.
- Operate with a flexible schedule, including evenings, weekends, and on-call rotations.
- Escalate complex or recurring issues through established channels & procedures for swift resolution.
• Documentation & Compliance- Maintain accurate service reports, work orders, and calibration records in our CRM and tracking systems.
- Required to carry and monitor the company cell phone and respond during work and on-call hours, excluding rest/meal periods per applicable state law
- Manage company resources-tools, parts, and inventory-efficiently.
- Adhere to documentation regulatory requirements and established industry quality standards.
• Customer Collaboration- Build strong partnerships with laboratory staff, pathologists, and clinical engineers through clear communication.
Who We're Looking For• Education & Experience- High school diploma or equivalent required; associate or bachelor's degree in engineering, biomedical technology, or a related field preferred.
- 2-3 years of field service or technical support experience in medical devices and laboratory automation.
• Technical Skills- Proficiency with PC hardware, Windows OS, Microsoft Office, and basic networking concepts (TCP/IP, VPN).
- Hands-on experience with robotic systems, laboratory instruments, and service documentation processes.
• Core Competencies- Customer-first mindset: patient and collaborative in high-pressure environments.
- Strong analytical and problem-solving skills with the ability to work independently and prioritize tasks.
- Excellent verbal and written communication; adept at translating technical details for non-technical audiences.
- Willingness to learn new technologies, adapt to change initiatives, and champion continuous improvement.
Physical & Travel Requirements• Frequent travel (up to 50%), including overnight stays.
• Average drive time of 1-4 hours per day; occasional air travel. Valid driver's license with an acceptable driving record (subject to motor vehicle report review).
• Ability to lift/move up to 50 lbs. with assistance, stand/walk for extended periods, and use standard hand tools.
• Comfortable working in hospital & laboratory environments with possible exposure to biohazards; appropriate PPE provided.
Pay Transparency Fulfillment
Actual annual compensation offered will be based on several variables including geographic location, work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer.
Qualified candidates can expect an annual salary beginning at $75,000 or more depending on experience and qualifications.
Key SkillsAt Shyft Global Services, a TD SYNNEX Company, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
What's In It For You?Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Don't meet every single requirement? Apply anyway. At Shyft Global Services, a TD SYNNEX Company, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!
We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.
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