Work location: Haddonfield, New Jersey, United States of America
Hours: 40
Pay details: $29.75 - $44.50 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Line of business: Personal & Commercial Banking
Job description: The assistant store manager is an experienced leader who manages the day-to-day service, sales, and operational objectives in a store location. The role is focused on leading a team to grow and deepen customer relationships by delivering TD's model of convenience, sales and advice, and differentiating with a personalized, connected experience. This role can lead the store with minimal direction and has the knowledge and experience to make decisions for day-to-day work on the teller line or platform.
Depth & ScopeLeads a team of advice and service colleagues in the achievement of individual and store objectives that result in legendary customer and colleague experience, and achievement of established performance goalsProvides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelinesLeads the team in overseeing the most complex or diverse sales advice activities that entails complete multiple step processes that involve numerous systems, partners and complexityRequires knowledge and understanding of financial concepts, a broad range of products, services and tools, business and process management acumen aligned with TD's consultative approach with customers to deliver customers end-to-end advice they expect: (1) building trust with educational content & tools, (2) providing consultative support, and (3) advocating with proactive insights & recommendationsResponsible for driving and reinforcing advice activities/capability for the team through continued team observations, coaching, oversight, and communication ensuring the team is offering proactive advice by making product recommendations by highlighting product features and benefits based on customer needs with more complex banking needs ultimately building customer financial confidence; ensuring these activities are positively impacting customer experiencePossesses comprehensive knowledge of the local market, competitive offers, and economic trends to support advice recommendations that support customer financial empowermentEffectively handles critical and/or high-risk issues, determining the most appropriate course of action for resolutionDrives advice behaviors within the team by coaching and developing a team to deliver exceptional service by exceeding the needs of customer expectationsLeads and coaches advisory team on advice giving strategies and overall product and services acumenEstablishes work direction and role ownership on delivering advice as well as achieving daily/quarterly/annual objectivesDelivers end to end advice to customers by providing information and tools for financial management that help customers achieve their goals, and provides real time insightsContributes to the achievement of business objectives by identifying advice opportunities and referrals, enabling business growthActively participates in community events, promoting the TD brand while servicing the needs of the communityConnects with our customers/prospects, provides financial advice, and deepens relationships through lead management activities to include the creation & management of self-generated leads, the management of received partner/retail to retail referral leads or campaign leads, customer outreach (outbound calls, relay sms), setting and/or hosting appointments, and lead prioritizationEducation & ExperienceUndergraduate degree or equivalent experience2+ years experience working with customers and or sales in any capacity or equivalentSupervisory or leadership experience preferredDemonstrated ability to provide legendary customer serviceStrong verbal and written communication skillsSales and operational management skillsAbility to manage competing prioritiesPrevious consumer and residential lending experience preferredProficient in Microsoft OfficeKnowledge of banking products and services preferredDemonstrated organization, interpersonal, communication and decision-making skillsShows proficiency with expense managementNotary license (preferred)Must maintain an active registration status with NMLS upon hire (nationwide mortgage licensing system and registry) to be able to engage in conversations with customers about loan products, facilitates the application intakeCustomer AccountabilitiesCreates an environment where the team interacts with customers in a warm and engaging manner, actively listening, and asking clarifying questionsContributes to the achievement of business objectives by proactively attracting, acquiring and retaining customers, advice opportunities and referrals, to increase profitability and enable business growthEstablishes and supports strong partnership between colleagues that handle customer day to day transactions and platform bankers/and partners for effective referralsLeads and reinforces customer service activities; supporting customers through challenging times and life events, demonstrating knowledge and financial expertise of products and services to help align the customer to the best product/service to meet and exceed their needsResponsible for maintaining optimal colleague scheduling to ensure customer demands and compliance requirements are metActs as an escalation point for customer problem resolution identifies how to prevent the problem from happening and educates the customerCreates personal experiences by getting to know each customer's needs to help turn their goals into realityUnderstands and supports the bank's customer service strategyConsiders the impact of decisions on the well-being of TD, its customers, and stakeholdersProvides the highest level of customer service when dealing with internal partners, vendors, and customersProactively adheres to professional and inviting space in all common areas of the store, adhering to premises, marketing, and/or regulatory guidelines; particularly, this role helps ensure that the lobby and frontline meet internal/external policies and/or regulatory requirementsShareholder AccountabilitiesLeads and drives operational compliance of all store operations including teller and platform operationsLeads the team in completing day to day processes/transactions/activities and oversees completion and quality of workEnsures the store operates efficiently by adhering to the banks policies and procedures and by passing all auditsMay perform daily store operation activities including account maintenance, wire transfers, store opening and closing, and cash managementDevelops/leads store in operational excellence planvault management, including monthly vault and drawer auditsidentifies and mitigates risk and proactively audits for adherence to compliance, policies and procedures and overall operational soundness of the storeunderstands and applies operating policies and proceduressupports the timely and accurate completion of business processes and proceduresescalates non-standard or high-risk transactions/activities as necessaryensures documentation that is prepared/completed is accurate and properly reflects customer/business intentions and is consistent with relevant rules/regulationssupports and participates in process improvement opportunitiesensures necessary due diligence to support the accuracy of all customer transactions/activitiesproficiency, understanding, compliance with of the bank code of conductEmployee/Team AccountabilitiesLeads and supports a high performing team; provides ongoing feedback and performance reviews, coaches and develops colleagues and ensures performance management activities are undertakenleads, reinforces, and embeds TD's shared commitmentscontributes to the process of setting performance objectives for the team; tracks, monitors and effectively addresses and/or rewards performance in a timely mannerensures colleagues comply with all TDBFG policies, procedures, and guidelines of conduct (regarding customer interactions, products, and services, etc.)shares knowledge, information Read LessWork Location: Boston, Massachusetts, United States of America
Hours: 40
Pay Details: $25.50 - $36.00 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Line of Business: Personal & Commercial Banking
Job Description: This role supervises day-to-day team activities to ensure operational excellence and compliance with policies and procedures to mitigate risk and protect the Bank and Customers. This role will drive, reinforce, and demonstrate meeting Operational, Customer and Sales objectives. In the absence of any other manager, the role is expected to manage the Store and have the ability to run the teller side, platform, and Customer escalations. The role supports driving a team in acquiring, retaining and deepening relationships by reinforcing sales & advice activities that create personalized, connected experiences.
Depth & Scope:
Provides supervisory oversight to a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experiencesProvides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelinesClosely monitors workflows for the teller team and platform, prioritizing tasks and delegating duties and responsibilitiesWork focus time horizon is generally short term with low to moderate riskDemonstrates understanding of bank operational policies, procedures and regulations and establishes expectations, delegates tasks as appropriate and educates the team on how they play a part in managing risk and protecting TD Bank, Employees and our CustomersDrives operational excellence in the Store, including but not limited to cash handling, vault management, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy and Employee safetyEngages in conversations with customers about loan products, facilitates the application intake so must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)Leads, develops and coaches the team on delivering effective Customer service, product, advice conversations and/or advice-giving service; supports service and advice strategies and tactics to improve the overall Customer experienceProficient in Customer relationship tools, services, products and campaigns to support the teams in advocating for the Customer by promoting these items and educating the Customers to assist with their financial needsRequires knowledge and understanding of financial literacy/a broad range of products, services and tools aligned with TD's consultative approach with Customers to deliver Customers end-to-end advice they expect: (1) building trust with educational content & tools, (2) providing consultative support, and (3) advocating with proactive insights & recommendationsAcquires and deepens the Store Customer base through a variety of proactive sales and service activities utilizing generated leads specific to (Small Business, Residential Mortgages, Customers that show a need in a more complex product)Connects with our Customers/Prospects, provides financial advice, and deepens relationships through lead management activities to include the creation & management of Self-Generated Leads, the management of received Partner/Retail to Retail Referral Leads or Campaign Leads, Customer outreach (Outbound Calls, Relay SMS), setting and/or hosting appointments, and Lead prioritizationEducation & Experience:
HS Diploma or GED required; undergraduate degree preferred2+ years related experience working with customers and or sales in any capacity or equivalentNotary License (preferred)Previous supervisory or demonstrated ability in providing direction, decision making, coaching Oversight of Customer ServiceProven ability to meet and exceed Customers' expectationsStrong organization skills to handle multiple tasks in a fast-paced environmentEffective verbal and written communication skillsSound judgment in decision making and problem solvingAbility to multi-task and maintain order in the StoreGood working knowledge of Outlook, Lotus Notes, Word and ExcelAbility to supervise and lead othersAbility to provide community servicesCustomer Accountabilities:
Delivers Customers end-to-end advice they expect: (1) building trust with educational content & tools, (2) providing consultative support, and (3) advocating for them with proactive insights & recommendationsProficient in all products and services to provide consultative advice to Customers as well as coaches and mentors the Store team to deliver on these itemsLeads, coaches, and drives exceptional service at every Customer interaction in the lobby and on the frontlineCompletes Customer transactions and utilizes Customer relationship management tools to engage in needs based conversationsEngages in Lobby leadership and represents TD as the first point of contact for Customer inquiries and escalations; taking ownership and remediating any Customer complaintsLeads the execution of the Store Customer experience plan/objectives; supports the execution of the Store advice plan/objectives while ensuring operational excellenceCoaches to ensure Customer issues are handled appropriately through Customer problem resolution guidelines and personally participates in the negotiation and resolution where necessary; empowers colleagues to act as a point of escalation for Customer concerns, and takes personal ownership when concerns cannot be managed at junior levelsResponsible for a legendary service process in the Store, which includes responsibility for over the counter transactions and more complex sales and service questions and requestsLeads and coaches frontline colleagues on effective Customer complaint resolutionShared accountability with Store Leaders for Lobby LeadershipActs as leader in achieving an overall Legendary Customer experience in the StoreResponsible for maintaining optimal colleague scheduling to ensure Customer demands and compliance requirements are metAssists with maintaining a professional and inviting space in all common areas of the Store, adhering to premises, marketing, and/or regulatory guidelines; particularly, this role helps ensure that the lobby and frontline meet internal/external policies and/or regulatory requirementsWorks collaboratively with TD Partners to ensure all Customers are serviced in the channel best suited to their needsDecisions more advanced transactions as well as processes transactions that range from routine to advanced, including check cashing, large withdrawals, deposits, and loan payments, in accordance with Bank policies and proceduresShareholder Accountabilities:
Operational Accountability
Strong working knowledge of all operational systems and databasesResponsible for Vault Management, including the auditing, reporting, and balancing. Manages the Store currency levels, tracks currency shipments and deliveriesRequires process management knowledge and a good understanding of the business and operational function areas supported as they lead the operational standards of the Store, including but not limited to cash handling, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy and colleague safetyPlans, organizes and coordinates the activities for own area and resolves operational issues/escalations within the StoreOwnership/oversight of simple to complex daily branch administrative dutiesApproves financial transactions using sound judgment to minimize risk and potential losses from fraud and other decisions that will impact Store financial resultsResponsible for Operational excellence and compliance in the Store to include cash control procedures to bolster security and eliminate fraud and cash loss leading the team to follow policy and procedure for Customer AuthenticationUnderstands and applies operating policies and proceduresContributes to business objectives for Operational ExcellenceSupports the timely and accurate completion of business processes and proceduresEscalates non-standard or high-risk transactions/activities as necessaryEnsures documentation that is prepared/completed is accurate and properly reflects Customer/business intentions and is consistent with relevant rules/regulationsSupports and participates in process improvement opportunities Read LessWork Location: Ocean City, New Jersey, United States of America
Hours: 40
Pay Details: $24.00 - $33.50 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Line of Business: Personal & Commercial Banking
Job Description: The Store Supervisor supervises day-to-day team activities to ensure operational excellence and compliance with policies and procedures to mitigate risk and protect the Bank and Customers. This role will drive, reinforce, and demonstrate meeting Operational, Customer and Sales objectives. In the absence of any other manager, the Store Supervisor is expected to manage the Store and have the ability to run the teller side, platform, and Customer escalations. The role supports driving a team in acquiring, retaining and deepening relationships by reinforcing sales & advice activities that create personalized, connected experiences.
Depth & Scope:
Provides supervisory oversight to a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experiencesProvides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelinesClosely monitors workflows for the teller team and platform, prioritizing tasks and delegating duties and responsibilitiesWork focus time horizon is generally short term with low to moderate riskDemonstrates understanding of bank operational policies, procedures and regulations and establishes expectations, delegates tasks as appropriate and educates the team on how they play a part in managing risk and protecting TD Bank, Employees and our CustomersDrives operational excellence in the Store, including but not limited to cash handling, vault management, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy and Employee safetyEngages in conversations with customers about loan products, facilitates the application intake so must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)Leads, develops and coaches the team on delivering effective Customer service, product, advice conversations and/or advice-giving service; supports service and advice strategies and tactics to improve the overall Customer experienceProficient in Customer relationship tools, services, products and campaigns to support the teams in advocating for the Customer by promoting these items and educating the Customers to assist with their financial needsRequires knowledge and understanding of financial literacy/a broad range of products, services and tools aligned with TD's consultative approach with Customers to deliver Customers end-to-end advice they expect: (1) building trust with educational content & tools, (2) providing consultative support, and (3) advocating with proactive insights & recommendationsAcquires and deepens the Store Customer base through a variety of proactive sales and service activities utilizing generated leads specific to (Small Business, Residential Mortgages, Customers that show a need in a more complex product)Connects with our Customers/Prospects, provides financial advice, and deepens relationships through lead management activities to include the creation & management of Self-Generated Leads, the management of received Partner/Retail to Retail Referral Leads or Campaign Leads, Customer outreach (Outbound Calls, Relay SMS), setting and/or hosting appointments, and Lead prioritizationEducation & Experience:
HS Diploma or GED required; undergraduate degree preferred2+ years related experience working with customers and or sales in any capacity or equivalentNotary License (preferred)Previous supervisory or demonstrated ability in providing direction, decision making, coaching Oversight of Customer ServiceProven ability to meet and exceed Customers' expectationsStrong organization skills to handle multiple tasks in a fast-paced environmentEffective verbal and written communication skillsSound judgment in decision making and problem solvingAbility to multi-task and maintain order in the StoreGood working knowledge of Outlook, Lotus Notes, Word and ExcelAbility to supervise and lead othersAbility to provide community servicesCustomer Accountabilities:
Delivers Customers end-to-end advice they expect: (1) building trust with educational content & tools, (2) providing consultative support, and (3) advocating for them with proactive insights & recommendationsProficient in all products and services to provide consultative advice to Customers as well as coaches and mentors the Store team to deliver on these itemsLeads, coaches, and drives exceptional service at every Customer interaction in the lobby and on the frontlineCompletes Customer transactions and utilizes Customer relationship management tools to engage in needs based conversationsEngages in Lobby leadership and represents TD as the first point of contact for Customer inquiries and escalations; taking ownership and remediating any Customer complaintsLeads the execution of the Store Customer experience plan/objectives; supports the execution of the Store advice plan/objectives while ensuring operational excellenceCoaches to ensure Customer issues are handled appropriately through Customer problem resolution guidelines and personally participates in the negotiation and resolution where necessary; empowers colleagues to act as a point of escalation for Customer concerns, and takes personal ownership when concerns cannot be managed at junior levelsResponsible for a legendary service process in the Store, which includes responsibility for over the counter transactions and more complex sales and service questions and requestsLeads and coaches frontline colleagues on effective Customer complaint resolutionShared accountability with Store Leaders for Lobby LeadershipActs as leader in achieving an overall Legendary Customer experience in the StoreResponsible for maintaining optimal colleague scheduling to ensure Customer demands and compliance requirements are metAssists with maintaining a professional and inviting space in all common areas of the Store, adhering to premises, marketing, and/or regulatory guidelines; particularly, this role helps ensure that the lobby and frontline meet internal/external policies and/or regulatory requirementsWorks collaboratively with TD Partners to ensure all Customers are serviced in the channel best suited to their needsDecisions more advanced transactions as well as processes transactions that range from routine to advanced, including check cashing, large withdrawals, deposits, and loan payments, in accordance with Bank policies and proceduresShareholder Accountabilities:
Operational Accountability
Strong working knowledge of all operational systems and databasesResponsible for Vault Management, including the auditing, reporting, and balancing. Manages the Store currency levels, tracks currency shipments and deliveriesRequires process management knowledge and a good understanding of the business and operational function areas supported as they lead the operational standards of the Store, including but not limited to cash handling, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy and colleague safetyPlans, organizes and coordinates the activities for own area and resolves operational issues/escalations within the StoreOwnership/oversight of simple to complex daily branch administrative dutiesApproves financial transactions using sound judgment to minimize risk and potential losses from fraud and other decisions that will impact Store financial resultsResponsible for Operational excellence and compliance in the Store to include cash control procedures to bolster security and eliminate fraud and cash loss leading the team to follow policy and procedure for Customer AuthenticationUnderstands and applies operating policies and proceduresContributes to business objectives for Operational ExcellenceSupports the timely and accurate completion of business processes and proceduresEscalates non-standard or high-risk transactions/activities as necessaryEnsures documentation that is prepared/completed is accurate and properly reflects Customer/business intentions and is consistent with relevant rules/regulationsSupports and participates in process improvement opportunitiesEnsure Read LessWork Location: Albany, New York, United States of America
Hours: 40
Pay Details: $24.00 - $33.50 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Line of Business: Personal & Commercial Banking
Job DescriptionThis role supervises day-to-day team activities to ensure operational excellence and compliance with policies and procedures to mitigate risk and protect the Bank and Customers. This role will drive, reinforce, and demonstrate meeting Operational, Customer and Sales objectives. In the absence of any other manager, the role is expected to manage the Store and have the ability to run the teller side, platform, and Customer escalations. The role supports driving a team in acquiring, retaining and deepening relationships by reinforcing sales & advice activities that create personalized, connected experiences.
Depth & ScopeProvides supervisory oversight to a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experiencesProvides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelinesClosely monitors workflows for the teller team and platform, prioritizing tasks and delegating duties and responsibilitiesWork focus time horizon is generally short term with low to moderate riskDemonstrates understanding of bank operational policies, procedures and regulations and establishes expectations, delegates tasks as appropriate and educates the team on how they play a part in managing risk and protecting TD Bank, Employees and our CustomersDrives operational excellence in the Store, including but not limited to cash handling, vault management, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy and Employee safetyEngages in conversations with customers about loan products, facilitates the application intake so must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)Leads, develops and coaches the team on delivering effective Customer service, product, advice conversations and/or advice-giving service; supports service and advice strategies and tactics to improve the overall Customer experienceProficient in Customer relationship tools, services, products and campaigns to support the teams in advocating for the Customer by promoting these items and educating the Customers to assist with their financial needsRequires knowledge and understanding of financial literacy/a broad range of products, services and tools aligned with TD's consultative approach with Customers to deliver Customers end-to-end advice they expect: (1) building trust with educational content & tools, (2) providing consultative support, and (3) advocating with proactive insights & recommendationsAcquires and deepens the Store Customer base through a variety of proactive sales and service activities utilizing generated leads specific to (Small Business, Residential Mortgages, Customers that show a need in a more complex product)Connects with our Customers/Prospects, provides financial advice, and deepens relationships through lead management activities to include the creation & management of Self-Generated Leads, the management of received Partner/Retail to Retail Referral Leads or Campaign Leads, Customer outreach (Outbound Calls, Relay SMS), setting and/or hosting appointments, and Lead prioritizationEducation & ExperienceHS Diploma or GED required; undergraduate degree preferred2+ years related experience working with customers and or sales in any capacity or equivalentNotary License (preferred)Previous supervisory or demonstrated ability in providing direction, decision making, coaching Oversight of Customer ServiceProven ability to meet and exceed Customers' expectationsStrong organization skills to handle multiple tasks in a fast-paced environmentEffective verbal and written communication skillsSound judgment in decision making and problem solvingAbility to multi-task and maintain order in the StoreGood working knowledge of Outlook, Lotus Notes, Word and ExcelAbility to supervise and lead othersAbility to provide community servicesCustomer AccountabilitiesDelivers Customers end-to-end advice they expect: (1) building trust with educational content & tools, (2) providing consultative support, and (3) advocating for them with proactive insights & recommendationsProficient in all products and services to provide consultative advice to Customers as well as coaches and mentors the Store team to deliver on these itemsLeads, coaches, and drives exceptional service at every Customer interaction in the lobby and on the frontlineCompletes Customer transactions and utilizes Customer relationship management tools to engage in needs based conversationsEngages in Lobby leadership and represents TD as the first point of contact for Customer inquiries and escalations; taking ownership and remediating any Customer complaintsLeads the execution of the Store Customer experience plan/objectives; supports the execution of the Store advice plan/objectives while ensuring operational excellenceCoaches to ensure Customer issues are handled appropriately through Customer problem resolution guidelines and personally participates in the negotiation and resolution where necessary; empowers colleagues to act as a point of escalation for Customer concerns, and takes personal ownership when concerns cannot be managed at junior levelsResponsible for a legendary service process in the Store, which includes responsibility for over the counter transactions and more complex sales and service questions and requestsLeads and coaches frontline colleagues on effective Customer complaint resolutionShared accountability with Store Leaders for Lobby LeadershipActs as leader in achieving an overall Legendary Customer experience in the StoreResponsible for maintaining optimal colleague scheduling to ensure Customer demands and compliance requirements are metAssists with maintaining a professional and inviting space in all common areas of the Store, adhering to premises, marketing, and/or regulatory guidelines; particularly, this role helps ensure that the lobby and frontline meet internal/external policies and/or regulatory requirementsWorks collaboratively with TD Partners to ensure all Customers are serviced in the channel best suited to their needsDecisions more advanced transactions as well as processes transactions that range from routine to advanced, including check cashing, large withdrawals, deposits, and loan payments, in accordance with Bank policies and proceduresShareholder AccountabilitiesOperational Accountability
Strong working knowledge of all operational systems and databasesResponsible for Vault Management, including the auditing, reporting, and balancing. Manages the Store currency levels, tracks currency shipments and deliveriesRequires process management knowledge and a good understanding of the business and operational function areas supported as they lead the operational standards of the Store, including but not limited to cash handling, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy and colleague safetyPlans, organizes and coordinates the activities for own area and resolves operational issues/escalations within the StoreOwnership/oversight of simple to complex daily branch administrative dutiesApproves financial transactions using sound judgment to minimize risk and potential losses from fraud and other decisions that will impact Store financial resultsResponsible for Operational excellence and compliance in the Store to include cash control procedures to bolster security and eliminate fraud and cash loss leading the team to follow policy and procedure for Customer AuthenticationUnderstands and applies operating policies and proceduresContributes to business objectives for Operational ExcellenceSupports the timely and accurate completion of business processes and proceduresEscalates non-standard or high-risk transactions/activities as necessaryEnsures documentation that is prepared/completed is accurate and properly reflects Customer/business intentions and is consistent with relevant rules/regulationsSupports and participates Read LessThe Assistant Store Manager is an experienced leader who manages the day-to-day service, sales, and operational objectives in a Store location. The role is focused on leading a team to grow and deepen customer relationships by delivering TD's model of convenience, sales and advice, and differentiating with a personalized, connected experience. This role can lead the Store with minimal direction and has the knowledge and experience to make decisions for day-to-day work on the teller line or platform.
Leads a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experience, and achievement of established performance goals.
Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelines.
Leads the team in overseeing the most complex or diverse sales advice activities that entails complete multiple step processes that involve numerous systems, partners and complexity.
Requires knowledge and understanding of financial concepts, a broad range of products, services and tools, business and process management acumen aligned with TD's consultative approach with Customers to deliver Customers end-to-end advice they expect: (1) building trust with educational content & tools, (2) providing consultative support, and (3) advocating with proactive insights & recommendations.
Responsible for driving and reinforcing Advice activities/capability for the team through continued team observations, coaching, oversight, and communication ensuring the team is offering proactive advice by making product recommendations by highlighting product features and benefits based on Customer needs with more complex banking needs ultimately building Customer financial confidence; ensuring these activities are positively impacting Customer experience.
Possesses comprehensive knowledge of the local market, competitive offers, and economic trends to support advice recommendations that support Customer financial empowerment.
Effectively handles critical and/or high-risk issues, determining the most appropriate course of action for resolution.
Drives Advice Behaviors within the team by coaching and developing a team to deliver exceptional service by exceeding the needs of Customer expectations.
Leads and coaches advisory team on advice giving strategies and overall product and services acumen.
Establishes work direction and role ownership on delivering advice as well as achieving daily/quarterly/annual objectives.
Delivers end to end advice to Customers by providing information and tools for financial management that help Customers achieve their goals, and provides real time insights.
Contributes to the achievement of business objectives by identifying advice opportunities and referrals, enabling business growth.
Actively participates in community events, promoting the TD Brand while servicing the needs of the community.
Connects with our Customers/Prospects, provides financial advice, and deepens relationships through lead management activities to include the creation & management of Self-Generated Leads, the management of received Partner/Retail to Retail Referral Leads or Campaign Leads, Customer outreach (Outbound Calls, Relay SMS), setting and/or hosting appointments, and Lead prioritization.
Education & Experience:
Undergraduate degree or equivalent experience2+ years experience working with customers and or sales in any capacity or equivalentSupervisory or leadership experience preferredDemonstrated ability to provide Legendary Customer ServiceStrong verbal and written communication skillsSales and Operational Management skillsAbility to manage competing prioritiesPrevious consumer and residential lending experience preferredProficient in Microsoft OfficeKnowledge of banking products and services preferredDemonstrated organization, interpersonal, communication and decision-making skillsShows proficiency with expense managementNotary License (Preferred)Must maintain an active registration status with NMLS upon hire (Nationwide Mortgage Licensing System and Registry) to be able to engage in conversations with customers about loan products, facilitates the application intakeCustomer Accountabilities:
Creates an environment where the team Interacts with Customers in a warm and engaging manner, actively listening, and asking clarifying questionsContributes to the achievement of business objectives by proactively attracting, acquiring and retaining Customers, advice opportunities and referrals, to increase profitability and enable business growthEstablishes and supports strong partnership between colleagues that handle Customer day to day transactions and platform bankers/and partners for effective referralsLeads and reinforces Customer service activities; Supporting Customers through challenging times and life events, demonstrating knowledge and financial expertise of products and services to help align the Customer to the best product/service to meet and exceed their needsResponsible for maintaining optimal colleague scheduling to ensure Customer demands and compliance requirements are metActs as an escalation point for Customer problem resolution identifies how to prevent the problem from happening and educates the CustomerCreates personal experiences by getting to know each Customer's needs to help turn their goals into realityUnderstands and supports the Bank's Customer Service StrategyConsiders the impact of decisions on the well-being of TD, its Customers, and stakeholdersProvides the highest level of Customer service when dealing with internal partners, vendors, and CustomersProactively adheres to professional and inviting space in all common areas of the Store, adhering to premises, marketing, and/or regulatory guidelines; particularly, this role helps ensure that the lobby and frontline meet internal/external policies and/or regulatory requirementsShareholder Accountabilities:
Leads and drives operational compliance of all Store operations including teller and platform operationsLeads the team in completing day to day processes/transactions/activities and oversees completion and quality of workEnsures the Store operates efficiently by adhering to the banks policies and procedures and by passing all auditsMay perform daily store operation activities including account maintenance, wire transfers, store opening and closing, and cash managementDevelops/leads Store in Operational Excellence planVault Management, including Monthly Vault and drawer auditsIdentifies and mitigates risk and proactively audits for adherence to compliance, policies and procedures and overall operational soundness of the StoreUnderstands and applies operating policies and proceduresSupports the timely and accurate completion of business processes and proceduresEscalates non-standard or high-risk transactions/activities as necessaryEnsures documentation that is prepared/completed is accurate and properly reflects Customer/business intentions and is consistent with relevant rules/regulationsSupports and participates in process improvement opportunitiesEnsures necessary due diligence to support the accuracy of all Customer transactions/activitiesProficiency, understanding, compliance with of the Bank Code of ConductEmployee/Team Accountabilities:
Leads and supports a high performing team; provides ongoing feedback and performance reviews, coaches and develops colleagues and ensures performance management activities are undertakenLeads, reinforces, and embeds TD's shared commitmentsContributes to the process of setting performance objectives for the team; tracks, monitors and effectively addresses and/or rewards performance in a timely mannerEnsures colleagues comply with all TDBFG policies, procedures, and guidelines of conduct (regarding Customer interactions, products, and services, etc.)Shares knowledge, information, skills, and subject matter expertise among the team and ensures the timely communication of issues and encourages good working relationships with partners and other teamsSupports an environment where team freely escalates business challenges; facilitates change through positive reinforcement of milestones and successesParticipates in the recruitment and selection process for all hires to ensure a highly diverse, qualified workforce to achieve business objectivesPromotes a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectivesActs as a brand champion for your business area/function and the bank, both internally and/or externallyOCC Language:
This position falls within the definition of Loan Originator as defined under Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36, and the definition of Mortgage Loan Originator as defined under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. 5102 et seq., and its implementing regulations, 12 CFR Part 1007.Must Read LessWork Location:
Boca Raton, Florida, United States of America
Hours:
40
Pay Details:
$23.25 - $30.75 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Line of Business:
Personal & Commercial Banking
Job Description:
The Commercial Sales Associate II provides ongoing Commercial Customer service documentation and loan system support as the Relationship Teams liaison on assigned accounts.
CRE CSA Department Overview:
* Manage and process overdrafts and prepare packages daily for review within appropriate timeframe that adheres to audit credit policy/procedures.
* Manage & maintain financial reporting requirements within Team's portfolio; Financial request letters, tracking and scanning within appropriate timeframe that adheres to audit credit policy/procedures.
* Manage and assist with processing covenant compliance for Credit Management approval.
* Manage & assist with tracking the receipt and scanning of Insurance Certificates.
* Review and track various RM reports and follow-up with RM/CS on clearing delinquencies, maturities and financial/loan exceptions.
* Manage & monitor Good Faith Reports.
* Manage & follow-up to ensure new loans, renewals and modifications are booked & scanned correctly in all TD systems.
* Assist with the deposit and loan account transferring between RM's.
* Monitor the loan and deposit accounts to ensure the correct RM is assigned to their accounts.
* Assist and follow-up on loan payoffs.
* Salesforce/nCino:
Assist in adding Entities/Opportunities, including research of data while ensuring data accuracy Process and monitor Servicing Requests Process advances, internal transfers, paydowns and payments in LT with proper authorization Process and track fees Scan credit/loan information to DocMan
* T&E Expense Report for self and/or team - Adhere to Expense Policy process & procedures
* Process invoices for payments.
Depth & Scope:
* Provides professional and efficient service to external and internal Customers
* Analyzes transaction structure
* Provides Customer service functions
* Provides administrative support to Relationship Managers
* Assists the Relationship Manager(s) in closing loans, including assisting to clear conditions of closing, aiding in the preparation of the closing packages an organizing the loan closing package
* Provides Financial Statement support, including uploading and tracking of statements
* Processes payments, advances, pay-downs, wires and line of credit adjustments
* Supports Relationship Team with reporting, loan activities, delinquencies, correspondence preparation and tracking in loan information
* Supports Relationship Managers with reporting, including pipeline, loan closing and other input on the Bank loan origination platform
* Prepares correspondence and provides administrative support
* May act as the initial Customer service contact and may initiate and facilitate Customer research (depends on complexity and nature of issue) ensuring a comprehensive solution to the Customer is provided
* Processes Customer transactions as necessary
* Interacts with external Customers as needed
* Provides notary services as needed
* Processes more complex payments, advances, pay-downs, wires and line of credit adjustments
* Initiates and facilitates Customer research on complex issues
* Assists Relationship Team with clearing and management exceptions
* Serves as a resource for mentoring Commercial Sales AssociatesPrepares correspondence under the direction and review of the Relationship Managers and Commercial leadership.Assists in the development and making recommendations of procedures and process flow
* May generate and distribute reports to the Relationship management team, including daily and monthly reporting Acts as the initial Customer service contact and may research more complex Customer requests or transactionsProvides notary services for Customers as needed
Education & Experience:
* High school diploma or equivalent experience
* 2+ years related experience required
* Strong knowledge of commercial lending products, credit policy, loan documentation and administration requirements, and legal and regulatory guidelines
* Strong knowledge of commercial lending policy and procedures, including lending authority, loan structures, risk ratings, loan to value ratio and other related information
* Strong knowledge of commercial rate changes, billing processes, reading transaction histories, explaining late fees and interpreting the technical details of the loan system for Customers and Relationship Team
* Strong Customer service skills
* Analytical, problem solving and organizational skills
* Strong attention to detail, including ability to review large amounts of detailed documents for accuracy
* Excellent communication skills, both verbal and written
* PC skills required (Word, Excel, PowerPoint)
* Knowledge of Relationship Team systems and software
* Ability to multi-task along with strong attention to detail
* Ability to learn new tasks and systems at a fast rate
Physical Requirements:
Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
* Domestic Travel - Occasional
* International Travel - Never
* Performing sedentary work - Continuous
* Performing multiple tasks - Continuous
* Operating standard office equipment - Continuous
* Responding quickly to sounds - Occasional
* Sitting - Continuous
* Standing - Occasional
* Walking - Occasional
* Moving safely in confined spaces - Occasional
* Lifting/Carrying (under 25 lbs.) - Occasional
* Lifting/Carrying (over 25 lbs.) - Never
* Squatting - Occasional
* Bending - Occasional
* Kneeling - Never
* Crawling - Never
* Climbing - Never
* Reaching overhead - Never
* Reaching forward - Occasional
* Pushing - Never
* Pulling - Never
* Twisting - Never
* Concentrating for long periods of time - Continuous
* Applying common sense to deal with problems involving standardized situations - Continuous
* Reading, writing and comprehending instructions - Continuous
* Adding, subtracting, multiplying and dividing - Continuous
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more
Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.
Read LessWork Location:
New York, New York, United States of America
Hours:
40
Line of Business:
TD Securities
Pay Detail:
$115,000 - $200,000 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
Provides market research support in compiling and publishing high quality, comprehensive analysis and research on individual corporations, industries, financial markets, and economic developments as assigned.
Depth & Scope:
* Expert level professional role requiring in-depth knowledge/expertise in own domain/field of specialty and working knowledge of broader related areas to run data analysis and develop research reports
* Integrates the broader organizational and industry context into advice and solutions
* Solves complex problems requiring analysis of multiple variables, which may require consultation with multiple stakeholders
* Uses advanced methods to contribute to new solutions and recommend standards against which others will operate
* Interprets guidelines, standards, policies, and results of analysis to inform decision making at senior levels
* Builds stakeholder alignment in leading activities, identifying, and leading problem resolution
* Works independently as a subject matter expert within own area of specialty and act as an escalation point and/or knowledge resource for others
Education & Experience:
* Undergraduate degree
* FINRA SIE, Series 63, 86, 87 or willing to obtain
* Holds or is working towards a CFA designation preferred for publishing analysts and associates
* Masters or PhD preferred
* 2+ years related experience
Customer Accountabilities:
* Compiles, analyzes, and evaluates data, conducting modeling on multiple data inputs related to assigned:
* companies/industries and/or
* financial markets and economic analysis research reports (e.g., initiating coverage reports, thematic reports, quarterly reporting initiatives, and marketing packages)
* Assists in the development of valuation tools and provides advice to institutional clients
* Assists in the preparation of forecasting models (e.g., forecast quarterly and annual earnings)
* Maintains and enhances financial models and databases
* Stays current on market data, economic information, and key industry developments as well as internal policies and regulatory standards (as communicated by Compliance) to assist in maximizing profitability through sound and well-informed decisions
* Develops and maintains contact with market participants
* Works closely with senior research leads on the ongoing publication of research reports and may assist with ad hoc projects as assigned
* May have interaction with clients; develops and presents client presentations
Shareholder Accountabilities:
* Keeps abreast of market data, economic information, and key industry developments, as well as internal policies and regulatory standards (as communicated by Compliance) at all times to assist in maximizing profitability through sound and well-informed decisions; develop and maintain contacts with market participants
* Demonstrates governance, control, and risk management behaviors in alignment with TD policies and practices
* Adheres to enterprise frameworks or methodologies that relate to activities for our business area
* Ensures respective programs/policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities
* Consistently exercises discretion in managing correspondence, information, and all matters of confidentiality; escalate issues where appropriate
* Participates in cross-functional/enterprise initiatives as a subject matter expert helping to identify risk/provide guidance for complex situations
* Conducts internal and external research projects; support the development/delivery of presentations and communications to management or broader audience
* Conducts meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/policies/practices
* Monitors service, productivity, and assess efficiency levels within own function and implement continuous process/performance improvements where opportunities exist
* Actively manages relationships within and across various business lines, corporate, and/or control functions and ensures alignment with enterprise and/or regulatory requirements
* Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
Employee/Team Accountabilities:
* Participates fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation, and teamwork, and ensure timely communication of issues/points of interest
* Provides thought leadership and/or industry knowledge for own area of expertise and participate in knowledge transfer within the team and business unit
* Keeps current on emerging trends/developments and grow knowledge of the business, related tools, and techniques
* Participates in personal performance management and development activities, including cross training within own team
* Keeps others informed and up to date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities
* Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices
* Leads, motivates, and develops relationships with internal and external business partners/stakeholders to develop productive working relationships
* Contributes to a fair, positive, and equitable environment that supports a diverse workforce
* Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally
Physical Requirements:
Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
* Domestic Travel - Occasional
* International Travel - Never
* Performing sedentary work - Continuous
* Performing multiple tasks - Continuous
* Operating standard office equipment - Continuous
* Responding quickly to sounds - Occasional
* Sitting - Continuous
* Standing - Occasional
* Walking - Occasional
* Moving safely in confined spaces - Occasional
* Lifting/Carrying (under 25 lbs.) - Occasional
* Lifting/Carrying (over 25 lbs.) - Never
* Squatting - Occasional
* Bending - Occasional
* Kneeling - Never
* Crawling - Never
* Climbing - Never
* Reaching overhead - Never
* Reaching forward - Occasional
* Pushing - Never
* Pulling - Never
* Twisting - Never
* Concentrating for long periods of time - Continuous
* Applying common sense to deal with problems involving standardized situations - Continuous
* Reading, writing, and comprehending instructions - Continuous
* Adding, subtracting, multiplying, and dividing - Continuous
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.
Who We Are
TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we strive to make every interaction, product and experience remarkably human and refreshingly simple. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank.
Together, we are reimagining what banking can be for our clients, colleagues and communities.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more
Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.
Read LessWork Location:
Dollard-des-Ormeaux, Quebec, Canada
Hours:
15
Line of Business:
Personal & Commercial Banking
Pay Details:
21,50 $/$21.50 - 27,05 $/$27.05 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
Department Overview:
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.
Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.
Job Description:
Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.
In this role, you will:
* Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
* Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
* Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
* Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
* Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
* Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
* Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
* Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence
Job Requirements:
* High School diploma and/or 1+ years of relevant experience
* Undergraduate degree or equivalent is an asset.
* Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
* Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
* A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
* A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more
Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
Language Requirement (Quebec only):
* Remarque: tant donn que cet affichage concerne de futurs postes vacants et qu'il servira pourvoir de nombreux postes aux exigences comparables l'avenir, nous invitons les candidats bilingues et francophones poser leur candidature. Lorsqu'un poste sera pourvoir, une valuation des besoins en matire de langue sera effectue pour dterminer si la connaissance d'une autre langue que le franais est exige.
Read LessWork Location: Vero Beach, Florida, United States of America
Hours: 40
Pay Details: $24.00 - $33.50 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Line of Business: Personal & Commercial Banking
Job DescriptionThe Store Supervisor supervises day-to-day team activities to ensure operational excellence and compliance with policies and procedures to mitigate risk and protect the Bank and Customers. This role will drive, reinforce, and demonstrate meeting Operational, Customer and Sales objectives. In the absence of any other manager, the Store Supervisor is expected to manage the Store and have the ability to run the teller side, platform, and Customer escalations. The role supports driving a team in acquiring, retaining and deepening relationships by reinforcing sales & advice activities that create personalized, connected experiences.
Depth & ScopeProvides supervisory oversight to a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experiencesProvides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelinesClosely monitors workflows for the teller team and platform, prioritizing tasks and delegating duties and responsibilitiesWork focus time horizon is generally short term with low to moderate riskDemonstrates understanding of bank operational policies, procedures and regulations and establishes expectations, delegates tasks as appropriate and educates the team on how they play a part in managing risk and protecting TD Bank, Employees and our CustomersDrives operational excellence in the Store, including but not limited to cash handling, vault management, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy and Employee safetyEngages in conversations with customers about loan products, facilitates the application intake so must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)Leads, develops and coaches the team on delivering effective Customer service, product, advice conversations and/or advice-giving service; supports service and advice strategies and tactics to improve the overall Customer experienceProficient in Customer relationship tools, services, products and campaigns to support the teams in advocating for the Customer by promoting these items and educating the Customers to assist with their financial needsRequires knowledge and understanding of financial literacy/a broad range of products, services and tools aligned with TD's consultative approach with Customers to deliver Customers end-to-end advice they expect: (1) building trust with educational content & tools, (2) providing consultative support, and (3) advocating with proactive insights & recommendationsAcquires and deepens the Store Customer base through a variety of proactive sales and service activities utilizing generated leads specific to (Small Business, Residential Mortgages, Customers that show a need in a more complex product)Connects with our Customers/Prospects, provides financial advice, and deepens relationships through lead management activities to include the creation & management of Self-Generated Leads, the management of received Partner/Retail to Retail Referral Leads or Campaign Leads, Customer outreach (Outbound Calls, Relay SMS), setting and/or hosting appointments, and Lead prioritizationEducation & ExperienceHS Diploma or GED required; undergraduate degree preferred2+ years related experience working with customers and or sales in any capacity or equivalentNotary License (preferred)Previous supervisory or demonstrated ability in providing direction, decision making, coaching Oversight of Customer ServiceProven ability to meet and exceed Customers' expectationsStrong organization skills to handle multiple tasks in a fast-paced environmentEffective verbal and written communication skillsSound judgment in decision making and problem solvingAbility to multi-task and maintain order in the StoreGood working knowledge of Outlook, Lotus Notes, Word and ExcelAbility to supervise and lead othersAbility to provide community servicesCustomer AccountabilitiesDelivers Customers end-to-end advice they expect: (1) building trust with educational content & tools, (2) providing consultative support, and (3) advocating for them with proactive insights & recommendationsProficient in all products and services to provide consultative advice to Customers as well as coaches and mentors the Store team to deliver on these itemsLeads, coaches, and drives exceptional service at every Customer interaction in the lobby and on the frontlineCompletes Customer transactions and utilizes Customer relationship management tools to engage in needs based conversationsEngages in Lobby leadership and represents TD as the first point of contact for Customer inquiries and escalations; taking ownership and remediating any Customer complaintsLeads the execution of the Store Customer experience plan/objectives; supports the execution of the Store advice plan/objectives while ensuring operational excellenceCoaches to ensure Customer issues are handled appropriately through Customer problem resolution guidelines and personally participates in the negotiation and resolution where necessary; empowers colleagues to act as a point of escalation for Customer concerns, and takes personal ownership when concerns cannot be managed at junior levelsResponsible for a legendary service process in the Store, which includes responsibility for over the counter transactions and more complex sales and service questions and requestsLeads and coaches frontline colleagues on effective Customer complaint resolutionShared accountability with Store Leaders for Lobby LeadershipActs as leader in achieving an overall Legendary Customer experience in the StoreResponsible for maintaining optimal colleague scheduling to ensure Customer demands and compliance requirements are metAssists with maintaining a professional and inviting space in all common areas of the Store, adhering to premises, marketing, and/or regulatory guidelines; particularly, this role helps ensure that the lobby and frontline meet internal/external policies and/or regulatory requirementsWorks collaboratively with TD Partners to ensure all Customers are serviced in the channel best suited to their needsDecisions more advanced transactions as well as processes transactions that range from routine to advanced, including check cashing, large withdrawals, deposits, and loan payments, in accordance with Bank policies and proceduresShareholder AccountabilitiesOperational Accountability
Strong working knowledge of all operational systems and databasesResponsible for Vault Management, including the auditing, reporting, and balancing. Manages the Store currency levels, tracks currency shipments and deliveriesRequires process management knowledge and a good understanding of the business and operational function areas supported as they lead the operational standards of the Store, including but not limited to cash handling, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy and colleague safetyPlans, organizes and coordinates the activities for own area and resolves operational issues/escalations within the StoreOwnership/oversight of simple to complex daily branch administrative dutiesApproves financial transactions using sound judgment to minimize risk and potential losses from fraud and other decisions that will impact Store financial resultsResponsible for Operational excellence and compliance in the Store to include cash control procedures to bolster security and eliminate fraud and cash loss leading the team to follow policy and procedure for Customer AuthenticationUnderstands and applies operating policies and proceduresContributes to business objectives for Operational ExcellenceSupports the timely and accurate completion of business processes and proceduresEscalates non-standard or high-risk transactions/activities as necessaryEnsures documentation that is prepared/completed is accurate and properly reflects Customer/business intentions and is consistent with relevant rules/regulationsSupports Read LessThe Store Supervisor supervises day-to-day team activities to ensure operational excellence and compliance with policies and procedures to mitigate risk and protect the Bank and Customers. This role will drive, reinforce, and demonstrate meeting Operational, Customer and Sales objectives. In the absence of any other manager, the Store Supervisor is expected to manage the Store and have the ability to run the teller side, platform, and Customer escalations. The role supports driving a team in acquiring, retaining and deepening relationships by reinforcing sales & advice activities that create personalized, connected experiences.
Depth & Scope:
Provides supervisory oversight to a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experiences
Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelines
Closely monitors workflows for the teller team and platform, prioritizing tasks and delegating duties and responsibilities
Work focus time horizon is generally short term with low to moderate risk
Demonstrates understanding of bank operational policies, procedures and regulations and establishes expectations, delegates tasks as appropriate and educates the team on how they play a part in managing risk and protecting TD Bank, Employees and our Customers
Drives operational excellence in the Store, including but not limited to cash handling, vault management, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy and Employee safety
Engages in conversations with customers about loan products, facilitates the application intake so must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)
Leads, develops and coaches the team on delivering effective Customer service, product, advice conversations and/or advice-giving service; supports service and advice strategies and tactics to improve the overall Customer experience
Proficient in Customer relationship tools, services, products and campaigns to support the teams in advocating for the Customer by promoting these items and educating the Customers to assist with their financial needs
Requires knowledge and understanding of financial literacy/a broad range of products, services and tools aligned with TD's consultative approach with Customers to deliver Customers end-to-end advice they expect: (1) building trust with educational content & tools, (2) providing consultative support, and (3) advocating with proactive insights & recommendations
Acquires and deepens the Store Customer base through a variety of proactive sales and service activities utilizing generated leads specific to (Small Business, Residential Mortgages, Customers that show a need in a more complex product)
Connects with our Customers/Prospects, provides financial advice, and deepens relationships through lead management activities to include the creation & management of Self-Generated Leads, the management of received Partner/Retail to Retail Referral Leads or Campaign Leads, Customer outreach (Outbound Calls, Relay SMS), setting and/or hosting appointments, and Lead prioritization
Education & Experience:
HS Diploma or GED required; undergraduate degree preferred
2+ years related experience working with customers and or sales in any capacity or equivalent
Notary License (preferred)
Previous supervisory or demonstrated ability in providing direction, decision making, coaching
Oversight of Customer Service
Proven ability to meet and exceed Customers' expectations
Strong organization skills to handle multiple tasks in a fast-paced environment
Effective verbal and written communication skills
Sound judgment in decision making and problem solving
Ability to multi-task and maintain order in the Store
Good working knowledge of Outlook, Lotus Notes, Word and Excel
Ability to supervise and lead others
Ability to provide community services
Physical Requirements:
Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
Domestic Travel Occasional
International Travel Never
Performing sedentary work Continuous
Performing multiple tasks Continuous
Operating standard office equipment - Continuous
Responding quickly to sounds Continuous
Sitting Continuous
Standing Frequent
Walking Frequent
Moving safely in confined spaces Occasional
Lifting/Carrying (under 25 lbs.) Occasional
Lifting/Carrying (over 25 lbs.) Occasional
Squatting Occasional
Bending Occasional
Kneeling Occasional
Crawling - Occasional
Climbing - Occasional
Reaching overhead Occasional
Reaching forward Occasional
Pushing Occasional
Pulling Occasional
Twisting - Occasional
Concentrating for long periods of time Continuous
Applying common sense to deal with problems involving standardized situations Continuous
Reading, writing and comprehending instructions Continuous
Adding, subtracting, multiplying and dividing Continuous
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