It's fun to work in a company where people truly believe in what they're doing!
We're committed to bringing passion and customer focus to the business.
We are looking for a Member Services Representative to join our team! This position will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential duties and responsibilities:
Greet members, prospective members and guests, providing exceptional customer service.Handle all front desk related activities including:Answer phones in a friendly manner and assist callers with a variety of questions.Check members into the system.Take prospective members on tours.Sign up new members calculating rates and monthly payment amounts.Assist the Club Manager in counting out the drawer as needed.Facilitate needed updates to member's accounts.Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.Assist in maintaining the neatness and cleanliness of the club.Completing daily assigned within first hour of your shift.Helping complete priority cleaning list each day.Completing walk-around and bathroom checks periodically.Helping complete any special cleaning projects as needed.Other duties and responsibilities based on club needs.Qualifications:
Must be 18 years of age or older.High School diploma/GED equivalent required.Customer service background preferred.Basic computer proficiency.Punctuality and reliability are a must.Ability to work independently as well as part of a team.A positive, upbeat attitude and a passion for fitness and health!Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.Strong listener with the ability to empathize and problem solve.Demonstrate diplomacy in all interactions while using appropriate behavior and language.Physical demands:
Continual standing and walking during shift.Continual talking in person or on the phone during shift.Must be able to occasionally lift up to 50 lbs.Will occasionally encounter toxic chemicals during shift. Read LessIt's fun to work in a company where people truly believe in what they're doing!
We're committed to bringing passion and customer focus to the business.
We are looking for a Member Services Representative to join our team! This position will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and ResponsibilitiesGreet members, prospective members and guests, providing exceptional customer service.
Handle all front desk related activities including:
Answer phones in a friendly manner and assist callers with a variety of questions.Check members into the system.Take prospective members on tours.Sign up new members calculating rates and monthly payment amounts.Assist the Club Manager in counting out the drawer as needed.Facilitate needed updates to member's accounts.
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
Assist in maintaining the neatness and cleanliness of the club.
Completing daily assigned within first hour of your shift.
Helping complete priority cleaning list each day.
Completing walk-around and bathroom checks periodically.
Helping complete any special cleaning projects as needed.
Other duties and responsibilities based on club needs.
QualificationsMust be 18 years of age or older.
High School diploma/GED equivalent required.
Customer service background preferred.
Basic computer proficiency.
Punctuality and reliability are a must.
Ability to work independently as well as part of a team.
A positive, upbeat attitude and a passion for fitness and health!
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
Strong listener with the ability to empathize and problem solve.
Demonstrate diplomacy in all interactions while using appropriate behavior and language.
Physical DemandsContinual standing and walking during shift.
Continual talking in person or on the phone during shift.
Must be able to occasionally lift up to 50 lbs.
Will occasionally encounter toxic chemicals during shift.
Read LessWe're committed to bringing passion and customer focus to the business. We are looking for a Member Services Representative to join our team! This position will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities:
Greet members, prospective members and guests, providing exceptional customer service.Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. Take prospective members on tours. Sign up new members calculating rates and monthly payment amounts. Assist the Club Manager in counting out the drawer as needed.Facilitate needed updates to member's accounts.Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.Assist in maintaining the neatness and cleanliness of the club. Completing daily assigned within first hour of your shift. Helping complete priority cleaning list each day. Completing walk-around and bathroom checks periodically. Helping complete any special cleaning projects as needed.Other duties and responsibilities based on club needs.Qualifications:
Must be 18 years of age or older.High School diploma/GED equivalent required.Customer service background preferred.Basic computer proficiency.Punctuality and reliability are a must.Ability to work independently as well as part of a team.A positive, upbeat attitude and a passion for fitness and health!Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.Strong listener with the ability to empathize and problem solve.Demonstrate diplomacy in all interactions while using appropriate behavior and language.Physical Demands:
Continual standing and walking during shift.Continual talking in person or on the phone during shift.Must be able to occasionally lift up to 50 lbs.Will occasionally encounter toxic chemicals during shift.About Us:
Taymax Group, LP is a multi-unit franchisee of Planet Fitness, which is one of the largest and fastest-growing franchisors and operators of fitness clubs in North America. Taymax owns and operates over 175 clubs in California, Texas, Pennsylvania, Tennessee, Alabama, Florida, Georgia, and Ontario and the Atlantic Provinces in Canada, and has plans to double its club count over the next 5 years. Taymax is one of the largest and fastest-growing franchisees in the Planet Fitness system, consistently experiencing double digit growth per year. Taymax is backed by Trilantic North America, a New York-based private equity firm managing $9.9 billion of aggregate capital commitments. Taymax has been the recipient of several prestigious awards from the franchisor including Developer of the Year in 2016, 2018, and 2019 and Franchisee of the Year in 2018. Taymax's corporate office is located in Salem, New Hampshire. With more than 2,000 locations, Planet Fitness (NYSE: PLNT) is one of the largest and most popular fitness chains in the world. Planet Fitness possesses a highly recognized brand in the high-value, low-price segment of the market. Its core mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which it calls the Judgement Free Zone. More than 90% of Planet Fitness stores are owned and operated by independent franchisees, like Taymax.
Read LessAs an integral member of our team, the Team Lead will be responsible for assisting in the oversight of club operations to ensure an exceptional "Judgement Free" member experience. This position will work closely with the Club Managers to ensure the team is focused on building a positive and enthusiastic atmosphere, as well as a financially successful club. The Team Lead will specifically be responsible for the oversight of the weekend team. Pay: $15.00 - $15.50
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Lead by example with involvement in all member services and related activities:
Maintain a welcoming atmosphere for all members, prospective members and guests, and ensure staff follows superior customer service guidelines.Greet members and guests, providing exceptional customer service to ensure that everyone feels welcome!Answer phones in a friendly manner and assist callers with a variety of questions.Check members into the system, provide tours and sign up new members, log amenities and communicate updates or events to members and guests.Facilitate all member requests and help to resolve any member issues and questions.Ensure member first impressions are to expectation inclusive of the lobby, front desk and retailEnsure staff is always providing exceptional customer service.Providing Member Service Representatives leadership:
Assist in training and developing a high performing staff consisting of Member Service Representatives working weekends.Alongside Club Managers, assist with drafting and executing Annual Performance Evaluations for weekend staff.
Assist in supervising staff to ensure that all shifts are regularly covered, and staff are adhering to their job responsibilities and assigned task during scheduled shift.
Partner with Club Management to resolve employee issues or concerns. Draft and presenting progressive disciplinary action, if required.
Work with club and property management teams and to ensure safety and security of the building.
Execute new initiatives and communicate all relevant directives and tasks.
Provide backup support as needed for any employee who is absent for weekend shift.
Overseeing cleanliness of the club:
Keep the front desk area and lobby clean and orderly.Oversee all deep cleaning of club inclusive of both locker rooms, under equipment and off-stage areas.Participate in regular facility cleaning and club upkeep such as mopping up spills, trash removal, cleaning windows and mirrors and re-racking weights.Complete all administrative responsibilities:
Order supplies using the specific budget based on club requirements.Track various statistics and reports on a weekly, monthly, and annual basis.Conduct signage audits from promotional signage to club signage.Clear outstanding memberships, billing issues and membership issues.Conduct detailed walk of club to enter or update all issues into tracking system inclusive of equipment, facilities, and IT.Complete quarterly inventory.Thorough communication to the day shift to ensure an effective handoff of progress and awareness of facility or member escalations that happened overnight.Other duties as assigned based on club needs.
Qualifications:
Must have weekend availabilityMust be 18 years of age or older; high school diploma/GED equivalent required.One year of customer service experience, preferably in a similar gym or retail environment.Current CPR Certification preferred.Basic computer proficiency (Microsoft Suite) and the ability to learn systems quickly.Solid supervisory, diplomacy and listening skills.Strong customer service and problem resolution skills.Proven ability to handle multiple tasks and differing priorities in a constantly changing and demanding environment using excellent organizational, communication, and scheduling skills.Ability to work independently as well as part of a team.Ability to work a flexible schedule including nights, weekends and the occasional day shift.Hard working, enthusiastic, energetic, and a passion for health and fitness! Read LessThis position will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities:
Greet members, prospective members and guests, providing exceptional customer service.Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. Take prospective members on tours. Sign up new members calculating rates and monthly payment amounts. Assist the Club Manager in counting out the drawer as needed.Facilitate needed updates to member's accounts.Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.Assist in maintaining the neatness and cleanliness of the club. Completing daily assigned within first hour of your shift. Helping complete priority cleaning list each day. Completing walk-around and bathroom checks periodically. Helping complete any special cleaning projects as needed.Qualifications:
Must be 18 years of age or older.High School diploma/GED equivalent required.Customer service background preferred.Basic computer proficiency.Punctuality and reliability are a must.Ability to work independently as well as part of a team.A positive, upbeat attitude and a passion for fitness and health!Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.Strong listener with the ability to empathize and problem solve.Demonstrate diplomacy in all interactions while using appropriate behavior and language.Physical Demands:
Continual standing and walking during shift.Continual talking in person or on the phone during shift.Must be able to occasionally lift up to 50 lbs.Will occasionally encounter toxic chemicals during shift.About Us:
Taymax Group, LP is a multi-unit franchisee of Planet Fitness, which is one of the largest and fastest-growing franchisors and operators of fitness clubs in North America. Taymax owns and operates over 175 clubs in California, Texas, Pennsylvania, Tennessee, Alabama, Florida, Georgia, and Ontario and the Atlantic Provinces in Canada, and has plans to double its club count over the next 5 years. Taymax is one of the largest and fastest-growing franchisees in the Planet Fitness system, consistently experiencing double digit growth per year. Taymax is backed by Trilantic North America, a New York-based private equity firm managing $9.9 billion of aggregate capital commitments. Taymax has been the recipient of several prestigious awards from the franchisor including Developer of the Year in 2016, 2018, and 2019 and Franchisee of the Year in 2018. Taymax's corporate office is located in Salem, New Hampshire. With more than 2,000 locations, Planet Fitness (NYSE: PLNT) is one of the largest and most popular fitness chains in the world. Planet Fitness possesses a highly recognized brand in the high-value, low-price segment of the market. Its core mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which it calls the Judgement Free Zone. More than 90% of Planet Fitness stores are owned and operated by independent franchisees, like Taymax.
Read LessElk Grove, CA 8457 Elk Grove Blvd, Elk Grove, CA 95758, United States of America Pay: $16.90 - $17.50
We're committed to bringing passion and customer focus to the business. We are looking for a Member Services Representative to join our team! This position will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties And ResponsibilitiesGreet members, prospective members and guests, providing exceptional customer service.
Handle all front desk related activities including:
Answer phones in a friendly manner and assist callers with a variety of questions.Check members into the system.Take prospective members on tours.Sign up new members calculating rates and monthly payment amounts.Assist the Club Manager in counting out the drawer as needed.Facilitate needed updates to member's accounts.
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
Assist in maintaining the neatness and cleanliness of the club.
Completing daily assigned within first hour of your shift.
Helping complete priority cleaning list each day.
Completing walk-around and bathroom checks periodically.
Helping complete any special cleaning projects as needed.
Other duties and responsibilities based on club needs.
QualificationsMust be 18 years of age or older.
High School diploma/GED equivalent required.
Customer service background preferred.
Basic computer proficiency.
Punctuality and reliability are a must.
Ability to work independently as well as part of a team.
A positive, upbeat attitude and a passion for fitness and health!
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
Strong listener with the ability to empathize and problem solve.
Demonstrate diplomacy in all interactions while using appropriate behavior and language.
Physical DemandsContinual standing and walking during shift.
Continual talking in person or on the phone during shift.
Must be able to occasionally lift up to 50 lbs.
Will occasionally encounter toxic chemicals during shift.
Read LessWe are looking for a Member Services Representative to join our team! This position will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
Greet members, prospective members and guests, providing exceptional customer service.Handle all front desk related activities including:Answer phones in a friendly manner and assist callers with a variety of questions.Check members into the system.Take prospective members on tours.Sign up new members calculating rates and monthly payment amounts.Assist the Club Manager in counting out the drawer as needed.Facilitate needed updates to member's accounts.Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.Assist in maintaining the neatness and cleanliness of the club.Completing daily assigned within first hour of your shift.Helping complete priority cleaning list each day.Completing walk-around and bathroom checks periodically.Helping complete any special cleaning projects as needed.Other duties and responsibilities based on club needs.Qualifications
Must be 18 years of age or older.High School diploma/GED equivalent required.Customer service background preferred.Basic computer proficiency.Punctuality and reliability are a must.Ability to work independently as well as part of a team.A positive, upbeat attitude and a passion for fitness and health!Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.Strong listener with the ability to empathize and problem solve.Demonstrate diplomacy in all interactions while using appropriate behavior and language.Physical Demands
Continual standing and walking during shift.Continual talking in person or on the phone during shift.Must be able to occasionally lift up to 50 lbs.Will occasionally encounter toxic chemicals during shift. Read LessWe are looking for a Member Services Representative to join our team! This position will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential duties and responsibilities include:
Greet members, prospective members and guests, providing exceptional customer service.Handle all front desk related activities including:Answer phones in a friendly manner and assist callers with a variety of questions.Check members into the system.Take prospective members on tours.Sign up new members calculating rates and monthly payment amounts.Assist the Club Manager in counting out the drawer as needed.Facilitate needed updates to member's accounts.Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.Assist in maintaining the neatness and cleanliness of the club.Completing daily assigned within first hour of your shift.Helping complete priority cleaning list each day.Completing walk-around and bathroom checks periodically.Helping complete any special cleaning projects as needed.Other duties and responsibilities based on club needs.Qualifications:
Must be 18 years of age or older.High School diploma/GED equivalent required.Customer service background preferred.Basic computer proficiency.Punctuality and reliability are a must.Ability to work independently as well as part of a team.A positive, upbeat attitude and a passion for fitness and health!Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.Strong listener with the ability to empathize and problem solve.Demonstrate diplomacy in all interactions while using appropriate behavior and language.Physical demands:
Continual standing and walking during shift.Continual talking in person or on the phone during shift.Must be able to occasionally lift up to 50 lbs.Will occasionally encounter toxic chemicals during shift. Read LessRoseville, CA 1159 Roseville Square, Roseville, CA 95678, United States of America Pay: $16.90 - $17.50 It's fun to work in a company where people truly believe in what they're doing! We're committed to bringing passion and customer focus to the business. We are looking for a Member Services Representative to join our team! This position will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and ResponsibilitiesGreet members, prospective members and guests, providing exceptional customer service.Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. Take prospective members on tours. Sign up new members calculating rates and monthly payment amounts. Assist the Club Manager in counting out the drawer as needed.Facilitate needed updates to member's accounts.Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.Assist in maintaining the neatness and cleanliness of the club. Completing daily assigned within first hour of your shift. Helping complete priority cleaning list each day. Completing walk-around and bathroom checks periodically. Helping complete any special cleaning projects as needed.Other duties and responsibilities based on club needs.QualificationsMust be 18 years of age or older.High School diploma/GED equivalent required.Customer service background preferred.Basic computer proficiency.Punctuality and reliability are a must.Ability to work independently as well as part of a team.A positive, upbeat attitude and a passion for fitness and health!Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.Strong listener with the ability to empathize and problem solve.Demonstrate diplomacy in all interactions while using appropriate behavior and language.Physical DemandsContinual standing and walking during shift.Continual talking in person or on the phone during shift.Must be able to occasionally lift up to 50 lbs.Will occasionally encounter toxic chemicals during shift.About UsTaymax Group, LP is a multi-unit franchisee of Planet Fitness, which is one of the largest and fastest-growing franchisors and operators of fitness clubs in North America. Taymax owns and operates over 175 clubs in California, Texas, Pennsylvania, Tennessee, Alabama, Florida, Georgia, and Ontario and the Atlantic Provinces in Canada, and has plans to double its club count over the next 5 years. Taymax is one of the largest and fastest-growing franchisees in the Planet Fitness system, consistently experiencing double digit growth per year. Taymax is backed by Trilantic North America, a New York-based private equity firm managing $9.9 billion of aggregate capital commitments. Taymax has been the recipient of several prestigious awards from the franchisor including Developer of the Year in 2016, 2018, and 2019 and Franchisee of the Year in 2018. Taymax's corporate office is located in Salem, New Hampshire. With more than 2,000 locations, Planet Fitness (NYSE: PLNT) is one of the largest and most popular fitness chains in the world. Planet Fitness possesses a highly recognized brand in the high-value, low-price segment of the market. Its core mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which it calls the Judgement Free Zone. More than 90% of Planet Fitness stores are owned and operated by independent franchisees, like Taymax.
Read LessWe're committed to bringing passion and customer focus to the business. We are looking for a Member Services Representative to join our team! This position will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
Greet members, prospective members and guests, providing exceptional customer service.
Handle all front desk related activities including:
Answer phones in a friendly manner and assist callers with a variety of questions.Check members into the system.Take prospective members on tours.Sign up new members calculating rates and monthly payment amounts.Assist the Club Manager in counting out the drawer as needed.Facilitate needed updates to member's accounts.
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
Assist in maintaining the neatness and cleanliness of the club.
Completing daily assigned within first hour of your shift.Helping complete priority cleaning list each day.Completing walk-around and bathroom checks periodically.Helping complete any special cleaning projects as needed.Other duties and responsibilities based on club needs.
Qualifications
Must be 18 years of age or older.
High School diploma/GED equivalent required.
Customer service background preferred.
Basic computer proficiency.
Punctuality and reliability are a must.
Ability to work independently as well as part of a team.
A positive, upbeat attitude and a passion for fitness and health!
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
Strong listener with the ability to empathize and problem solve.
Demonstrate diplomacy in all interactions while using appropriate behavior and language.
Physical Demands
Continual standing and walking during shift.
Continual talking in person or on the phone during shift.
Must be able to occasionally lift up to 50 lbs.
Will occasionally encounter toxic chemicals during shift.
Read Less