Join Our Team!
Benefits Start Day 1
Taylor Corporation is a dynamic, diversified company with big plans for the future ― and your career. We power our employees' potential and strive to create opportunity and security for every member of the team. If you're ready for something bigger ― more challenge, more variety, more pathways for professional growth ― we should talk. We're passionate about our work, we believe there is always a better way, and we're looking for people like you.
Ready to reach your potential? It's time to look at Taylor.
Your Hours: Monday - Friday, 8:00am - 5:00pm ET, in office
Your Opportunity: Taylor DM Brands, a Taylor Corporation company, is seeking an advanced Customer Service Representative for either our Dayton, OH or Amsterdam, NY office.
Work Authorization: To be considered for Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.
Your Responsibilities:
* Serve as the primary day-to-day contact for assigned accounts, delivering responsive, professional, and accurate support while building strong client relationships.
* Communicate clearly with clients and internal teams on orders, timelines, escalations, and opportunities to ensure alignment and timely execution.
* Manage the full order lifecycle for standard and moderately complex orders, including quoting, order entry, tracking, issue resolution, billing, and workflow management to meet service expectations.
* Own customer inquiries, issues, and escalations through root cause analysis and timely resolution, while identifying trends and recommending process improvements as the voice of the customer.
* Identify upsell, cross-sell, and product expansion opportunities, while supporting pricing accuracy, quoting strategy, margin awareness, and insights on account performance and client behavior.
* Partner cross-functionally with Account Managers, Sales, Finance, Product, Supply Chain, vendors, and operations to deliver seamless service and resolve issues effectively.
* Leverage internal and external resources to manage workload fluctuations, maintain accuracy, and support consistent service delivery.
* Provide informal mentorship to junior team members and contribute to a collaborative culture through knowledge sharing, peer support, and process improvement.
You Must Have:
* High school diploma or equivalent required; additional education in business-related field preferred.
* 3 years of experience in customer service, order management, or account support roles
* Strong understanding of order life cycle and order management systems, quoting, and customer workflows
* Proven ability to manage multiple priorities with high attention to detail
* Excellent communication, problem-solving, and organizational skills
* Customer Focus & Relationship Building
* Problem-Solving & Ownership Mentality
* Operational Excellence & Accuracy
* Communication & Cross-Functional Collaboration
* Business Acumen (pricing, margin awareness, account performance)
* Adaptability & Time Management
The anticipated hourly range for this position is $24.00 - 27.00. The actual base offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation's total compensation and benefits package for employee.
DailyPay
Taylor is proud to now offer DailyPay. With DailyPay, you can get paid on your very first day. No more waiting for direct deposit or a paper check! https://www.dailypay.com/partners/taylorcorp/
About Taylor Corporation
https://www.youtube.com/watch?v=pdXOC8HM-NM
One of the largest print and communications firms in North America, Taylor's family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We create printed and digital marketing communication solutions that help power many of the world's most recognizable brands.
With more than 50 years of category expertise and 10,000 employees across multiple U.S. states and countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefits package including multiple health plan options, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO), and 64 hours of annual holiday pay.
The Employer retains the right to change or assign other duties to this position.
Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.
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