Job Posting Title
Telephone Representative I
Why Join Us?
TAS United is growing, and we are looking for motivated, bilingual professionals to join our team. This is an excellent opportunity for individuals who want to build their career in a stable and supportive environment while gaining valuable experience in medical, commercial, and financial services customer support.
Position Purpose
As a Telephone Representative I, you will be the voice of TAS United. You will provide professional and friendly service to our medical and commercial answering service clients and serve as a backup agent for our Financial Services Department. This role is ideal for candidates who thrive on problem-solving, delivering excellent customer care, and want exposure to the financial services industry.
What You’ll Do
Handle inbound customer service calls in a professional, service-oriented manner.
Resolve issues on the first call, or escalate to the appropriate subject matter expert.
Support both Medical and Commercial answering service clients and step in as a backup for our Financial Services Department when needed.
Use empathy, patience, and strong communication skills to de-escalate and resolve customer concerns.
Navigate multiple systems efficiently while multitasking during live calls.
Maintain reliability and professionalism, showing up ready to deliver a great customer experience every shift.
Schedule
Full-time schedule: 2:00 PM to 11:00 PM EST
Includes one weekend day (Saturday or Sunday) and holidays
Qualifications
Minimum of 1 year customer service experience required, preferably in a call center environment
Must have 6 continuous months of employment with your current or previous employer
Bilingual (Spanish & English) required
Strong written and verbal communication skills
Prior experience with financial services calls a plus
Compensation
$14.00 per hour
Employee Classification
Non-Exempt
Equal Opportunity Statement
TAS United is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.
