Contact Center Agent Job Responsibilities:
Handles a high volume of inbound and outbound callsAssist members with a variety of transactions by telephone, fax, email and text that include, but are not limited to processing loan payments, transfers, access to online banking, research and account maintenanceRefers product and service information to members in helpful, professional manner in an effort to deepen member relationships and achieving their financial goalsHave in-depth knowledge and understanding of products and services provided by the Credit Union and affiliates to ensure accurate information is being provided to membersEnsure member and customer satisfaction by being patient and offering a pleasant interaction at all times, while trying to meet or exceed expectationsMaintains awareness of calls waitingExercise some independent judgmentContact Center Agent Experience:
Six months to two years of similar or related experience in customer service, including time spent in preparatory positionsCall center experience preferredCustomer service experience preferredBilingual (English/Spanish) preferredContact Center Agent Education:
High School education or GED requiredSome college preferredContact Center Agent Work Schedule:
Monday through Friday (9am - 6pm) and Saturdays as neededThe Executive Administrator provides confidential, high-level administrative and governance support. This position serves as a key administrative resource for the Risk Management and Governance function, the Board of Directors, Board Committees, management committees, and other executives as directed. This position requires a high degree of accuracy, discretion, follow-through, and ability to manage multiple deadline-driven responsibilities involving confidential and sensitive information.
Executive Administrator Job Responsibilities:
Governance, Reporting, and Executive Support –
Provides administrative and reporting support by preparing and distributing governance materials, coordinating organization-wide reporting packages, and performing data analysis to support quarterly and management reporting requirements. Reporting, maintaining meeting records and corporate files, and ensuring all documentation is accurately organized, filed and submitted for review and release.Compliance Tracking, Filings, and Audit Support –
Supports compliance and governance activities by tracking and managing tasks within the compliance management system, coordinating regulatory and corporate filings, monitoring deadlines, and facilitating document requests and information exchanges with auditors, examiners, vendors, and internal stakeholders to ensure timely and accurate completion of compliance-related requirements.Policy, Procedure, and Corporate Records Administration –
Manages the full lifecycle of organizational policies and procedures by coordinating scheduled reviews and revisions, republishing approved updates while ensuring accurate maintenance of the procedure library and compliance with governance and records retention requirements.Calendar, Communication, Travel, and Event Coordination –
Manages executive scheduling and communications. Plans and coordinates meetings, Board activities, and credit union events, including related logistics and required arrangements. Provides support for external commitments by attending events as needed, which may include weekends, and coordinating travel, registrations, and accommodations for leadership and Board members. Reconciles expense reports and credit card statement.Executive Administrator Experience:
Two to Five years of similar or related experience, including experience in an administrative, executive support, governance, compliance, or financial institution environmentPrior administrative experience within a financial institution preferredMust be proficient in Microsoft Office, including Word, Excel, PowerPoint, Teams, Outlook, as well as Adobe AcrobatExecutive Administrator Education:
A two-year college degree or completion of a specialized course of study at a business or trade school requiring approximately 64 credit hours is preferred. Equivalent experience may be consideredExecutive Administrator Schedule:
ExemptHybrid after introductory periodGreat Benefits Package!
Read LessPart Time Contact Center Agent Job Responsibilities:
Handles a high volume of inbound and outbound callsAssist members with a variety of transactions by telephone, fax, email and text that include, but are not limited to processing loan payments, transfers, access to online banking, research and account maintenanceRefers product and service information to members in helpful, professional manner in an effort to deepen member relationships and achieving their financial goalsHave in-depth knowledge and understanding of products and services provided by the Credit Union and affiliates to ensure accurate information is being provided to membersEnsure member and customer satisfaction by being patient and offering a pleasant interaction at all times, while trying to meet or exceed expectationsMaintains awareness of calls waitingExercise some independent judgmentPart Time Contact Center Agent Experience:
Six months to two years of similar or related experience in customer service, including time spent in preparatory positionsCall center experience preferredCustomer service experience preferredBilingual (English/Spanish) RequiredPart Time Contact Center Agent Education:
High School education or GED requiredSome college preferredPart Time Contact Center Agent Schedule:
Tuesday, Thursday, Friday and Saturday Read Less