Talent Connections, LLC has been retained to lead a confidential search for a Head of Operations with a well-established, mission-driven nonprofit organization serving communities throughout North Metro Atlanta.
This leadership role will partner closely with the Executive Director to oversee day-to-day operations while helping execute the organization's strategic priorities and long-term growth initiatives.
The Head of Operations will provide leadership across multiple operational departments and community-focused programs, leading a team of experienced managers while strengthening organizational infrastructure, improving cross-functional collaboration, and building accountability across the organization.
This position works closely with the Executive Director and Board of Directors to provide operational reporting, monitor strategic initiatives, and help position the organization for continued growth and long-term success.
Key Responsibilities
Lead the daily operations of multiple departments, ensuring strong communication, accountability, and operational excellence.Develop and improve organizational systems, workflows, and operational processes.Build operational metrics, dashboards, and reporting tools to measure organizational performance.Partner with department leaders to improve cross-functional collaboration and execution.Support strategic planning, organizational growth initiatives, and leadership development.Collaborate with Finance on budgeting, forecasting, resource planning, and operational performance.Support grant compliance, operational reporting, vendor management, and risk management initiatives.Coach, develop, and support department leaders while strengthening performance management and accountability.Prepare and present operational updates for executive leadership and the Board of Directors.Represent the organization with community partners, contractors, municipalities, and external stakeholders.Required Qualifications
Bachelor's degree in Business Administration, Operations Management, Nonprofit Management, Construction Management, or a related field.7+ years of progressive operational leadership experience within a nonprofit or similarly complex organization.Experience leading operational functions.Demonstrated success improving organizational processes, operational efficiency, and cross-functional collaboration.Experience developing operational plans, managing budgets, and driving organizational performance.Proven ability to lead teams through organizational change while building accountability and strong team culture.Excellent communication, presentation, and relationship-building skills.Strong project management, organizational, and decision-making abilities.Proficiency with Microsoft Office and business operations systems.Preferred Qualifications
Experience within affordable housing, community development, human services, construction, or another mission-driven organization.Experience overseeing construction operations, facilities, land development, housing programs, or related operational functions.Experience working with government grants, compliance requirements, or nonprofit funding.Experience presenting to or partnering with a Board of Directors.Experience helping organizations scale during periods of growth or organizational transformation.Company DescriptionABOUT TALENT CONNECTIONSTalent Connections, LLC has been asked to identify a Temporary Human Resources Coordinator who will serve as the first point of contact for employees and visitors while providing administrative and operational support to the Human Resources team. This position plays a key role in delivering an excellent employee experience through onboarding, HRIS administration, employee support, temporary workforce coordination, and general HR operations. MUST be bilingual in English/Spanish and be able to work 100% on-site in the Suwanee, GA area. This is a contract role.
Essential Responsibilities:
Employee & Visitor Support
Greet and assist visitors, candidates, and employees in a professional and welcoming manner.Manage visitor check-ins, deliveries, and walk-in employment applicationsRespond to employee questions and provide day-to-day HR support.HR Administration
Assist employees with UKG login issues and password resets.Process employee requests, including direct deposit updates, tax forms, employee status changes, and other HR documentation.Maintain accurate employee records within the HRIS.Onboarding
Coordinate and facilitate new hire orientation.Enter new employee information into UKG and ensure all required documentation is completed.Assist with onboarding activities to create a positive new hire experience.Access & Identification
Process building access badges for new hires, temporary employees, and other authorized personnel.Coordinate access requests with appropriate internal departments.Temporary Workforce Administration
Process requests for new temporary employees.Maintain spreadsheets and tracking logs for temporary workforce activity.Ensure temporary employee records remain accurate and up to date.Meetings & Event Coordination
Coordinate catering and meal arrangements for meetings, orientations, audits, and other company events.Provide administrative support for HR projects, audits, and departmental initiatives.
Qualifications:
2+ years of human resources, administrative, or office support experience preferred.MUST be bilingual in English/SpanishMust be able to work on-site 100% in Suwanee, GA.Experience working with an HRIS; UKG experience is a plus.Strong organizational skills with excellent attention to detail.Excellent customer service and interpersonal communication skills.Ability to manage multiple priorities in a fast-paced environment.Proficiency in Microsoft Office, including Excel, Word, and Outlook.Ability to maintain confidentiality and handle sensitive information with professionalism.
Company DescriptionABOUT TALENT CONNECTIONS
Director, Payroll & Benefits
Location: Lewisville, TX
Reports to: VP of Human Resources
Direct Reports: Payroll & Benefits Specialist; potential oversight of HR Coordinator
Position Overview:
Talent Connections, LLC has been retained to identify a Director, Payroll & Benefits for a rapidly growing manufacturing and packaging organization headquartered in Virginia Beach, Virginia. With operations across North America and a workforce exceeding 1,000 employees, the company serves a diverse portfolio of customers through multiple production facilities and distribution locations. The organization is experiencing significant growth and is preparing for continued expansion through both organic growth and strategic acquisitions.
This newly enhanced leadership role offers the opportunity to build scalable payroll, benefits, and HR technology capabilities while partnering closely with executive leadership to support the company’s long-term growth strategy.
The Director of Payroll & Benefits is a key member of the HR leadership team, responsible for elevating and modernizing the company’s payroll, benefits, and HRIS capabilities during a period of significant growth and organizational complexity. This role blends strategic leadership with hands‐on operational excellence, ensuring accuracy, compliance, and a high‐quality employee experience while preparing the organization for future expansion, including potential acquisitions and international integration.
This leader will serve as the company’s primary payroll, benefits, and HRIS expert—capable of navigating complex employee situations, delivering strategic compensation insights to executives, and driving technology‐enabled improvements, including emerging AI applications. The ideal candidate brings experience from larger, multi‐state organizations and is energized by building scalable systems and processes for a growing enterprise.
Key Responsibilities:
Payroll Leadership & Operations
Oversee end‐to‐end payroll operations for a multi‐state, multi‐entity workforce (1,150 U.S. employees; 150 Canada not yet integrated).Manage complex employee situations requiring business judgment beyond compliance.Lead payroll compliance across federal, state, and local jurisdictions.Develop and maintain scalable payroll processes, controls, and SOPs.Serve as the primary HRIS expert and system negotiator, currently Paycom, but experience with UKG or Workday is strongly preferred to bring fresh perspectives.Partner with Finance and Accounting on payroll reporting, reconciliations, audits, and bonus administration across multiple employee bands, including executive‐level communication.Support capacity planning and workforce modeling as the company prepares for significant growth and potential acquisitions.Benefits Strategy & Administration
Lead the design, implementation, and management of comprehensive benefits programs (medical, dental, vision, life, disability, 401(k), HSA/FSA, voluntary benefits).Partner with HR leadership and external brokers to develop a forward‐looking benefits strategy that balances cost, competitiveness, and employee experience.Guide the transition from a bundled benefits model to an unbundled TPA structure as the company scales.Oversee all compliance activities including plan testing, documentation, and required filings.Manage vendor relationships to ensure high‐quality service delivery and plan performance.Monitor and analyze benefits spend and utilization, providing insights and recommendations to leadership.Open Enrollment & Employee Experience
Lead annual open enrollment strategy, including plan design, cost modeling, decision support, and execution.Develop multi‐channel communication strategies to enhance employee understanding and engagement.Implement feedback loops (surveys, engagement tools) to continuously improve offerings and communication.Systems, Data & AI‐Driven ImprovementLeverage HR technology and emerging tools, including AI, to enhance payroll and benefits processes, reporting, and decision‐making.Support the company’s AI rollout (Claude desktop for directors and plant managers) within established governance frameworks.Drive data‐informed insights across compensation, benefits utilization, and payroll trends.Identify and implement process improvements that increase efficiency, accuracy, and scalability.Leadership & Collaboration
Lead, develop, and mentor payroll and benefits team members, fostering a culture of accountability and continuous improvement.Collaborate cross‐functionally with HR, Finance, and business leaders to align programs with organizational goals.Play a key role in future growth initiatives, including anticipated acquisitions of 500–1,000 employees within 18–24 months.Operate with a practical, business‐focused approach aligned with company culture.Qualifications
Education & Experience
Bachelor’s degree in Business, HR, Finance, or related field preferred.7+ years of progressive experience in payroll, benefits, or total rewards.Strong experience managing multi‐state payroll operations; multi‐entity experience preferred.Leadership experience with direct reports.Experience in larger organizations (500–1,000+ employees) strongly preferred.Exposure to international payroll/benefits (Canada) a plus.CPP, SHRM, or CEBS certification preferred.Skills & Capabilities
Strategic mindset with the ability to execute at a detailed operational level.Strong analytical skills with a data‐driven approach to decision‐making.Experience with advanced HRIS platformsInterest in and openness to expanding AI capabilities.Excellent communication and executive‐level presentation skills.High integrity and ability to manage confidential information.Proactive, solutions‐oriented, and comfortable in a fast‐paced, growth‐oriented environment.Work Environment & Additional Information
Hybrid work environment with office located in Lewisville, TXOnsite expectation: 2–3 days/week initially for training and relationship building; transitions to 1 day/week after 6 months.Minimal travel (up to 10%).Company DescriptionABOUT TALENT CONNECTIONS