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Talan Products Inc.
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  • 2nd Shift - Production Supervisor  

    - Cleveland
    Job Type Full-timeDescriptionNight Shift: Monday - Friday 4pm-3:30amSh... Read More
    Job Type

    Full-time

    Description

    Night Shift: Monday - Friday 4pm-3:30am

    Shift Differential: 7.5%

    The Production Supervisor assumes a critical role in the oversight and coordination of manufacturing operations. This position carries the responsibility of optimizing production processes, upholding quality benchmarks, and cultivating a safe and productive work environment. Additionally, the Production Supervisor supervises and coordinates the daily production activities of production staff.

    Duties + Responsibilities
    Supervise and coordinate day-to-day manufacturing activities, including machine operation, material handling, and production scheduling.Lead and motivate production team members to achieve daily production targets and quality goals.Monitor production processes to identify and address any issues or bottlenecks that may arise.Implement and enforce safety protocols and procedures to ensure a safe working environment for all employees.Train and develop production staff to enhance their skills and capabilities.Collaborate with other departments, such as engineering and quality control, to optimize production processes and resolve technical issues.Maintain production records and reports, including production output, inventory levels, and equipment maintenance.Participate in continuous improvement initiatives to streamline operations and enhance productivity.Adhere to company policies, procedures, and regulatory requirements at all times.Reviews the production schedule daily and allocates resources accordingly to ensure on-time delivery. Collaborates with management to manage staffing, overtime, and production team members' schedules to meet demand.Interacts collaboratively and promptly with other departments to determine best practices to alleviate production disruptions and meet customer shipment and inventory requirements.Directs the setup and adjustment of presses and other production machinery.Manages work areas and ensures that equipment, dies, tools, and work area are kept clean, organized, and free of dirt, debris, clutter, oil, and water.Reviews daily labor records on timecards, oversees, and helps maintain time and production records by reviewing labor tickets of assigned production crew daily, and reconciling any discrepancies.Addresses complaints and resolves departmental process and/or personnel issues per company policies, coordinating with management team members or Human Resources when appropriate.Leads daily huddles to celebrate successes and identify action items. Recommends and works with maintenance, tool room, etc., to implement measures to improve safety, production methods, production efficiency, equipment performance, and quality of the product.Conducts interviews and offers recommendations in the hiring process of production department personnel.Coordinates the on-the-job training of employees as well as ongoing training initiatives.Leads the writing and delivery of performance appraisals and disciplinary actions for production department personnel.Follows all company and equipment operation safety procedures and takes actions to protect and improve the safety of the assigned production crew.Sets up and operates presses and assists with production when needed.Performs other duties as assigned based on company requirements and applicable skills and abilities.
    Supervisory Responsibilities
    This role directly supervises the daily activities of employees in the production department.
    Physical Demands + Work Environment
    The employee must be able to lift and carry heavy objects weighing up to forty (40) pounds and work comfortably in a noisy and potentially hazardous industrial environment. Additionally, they should be capable of standing, walking, bending, kneeling, and reaching for extended periods. During job duties, the employee may also need to sit, stoop, kneel, climb, or balance occasionally. They must frequently lift and/or move objects weighing up to forty (40) pounds and may be exposed to moving mechanical parts and a risk of electrical shock. There is occasional exposure to high, precarious places, and specific vision abilities required include close vision, depth perception, and the ability to adjust focus. The work environment often features loud noise levels due to moving mechanical parts.
    Requirements

    Experience, Knowledge + Skills
    Five years or more of experience within a metal stamping plant or similar industry, with proficiency in setup and operation of progressive die presses and/or manually operated presses.Minimum of two years of supervisory experience within an industrial manufacturing environment, preferably in metal stamping or similar industry.Strong technical knowledge of manufacturing processes, equipment, and materials.Proven track record of driving operational excellence, quality improvement, and cost reduction initiatives.Excellent leadership and interpersonal skills, with the ability to motivate and inspire team members.Problem-solving skills, including the ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of technical instructions and deal with several abstract and concrete variables.Knowledge of lean manufacturing principles and continuous improvement methodologies is a plus.Ability to work effectively in a fast-paced, dynamic environment.Tow-motor/lift truck training and certification.Ability to read and interpret documents such as safety rules, operating and maintenance instructions, blueprints, technical journals, publications, and procedure manuals.Familiarity with using various measuring instruments.Basic computer and email proficiency.Excellent verbal and interpersonal communication skills.Strong mathematical abilities, including the ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
    Education
    High school diploma or equivalent.Associate or bachelor's degree in relatable field preferred.
    Perks of Joining Our Team
    Competitive Wages and Comprehensive Benefits: We offer competitive wages along with comprehensive benefits including medical, dental, vision, and a 401(k) with company matching contributions. Additionally, we provide paid holidays, vacation time, and personal days to support your well-being.Work-Life Balance: Many of our team members have been with us for over 5 years, which speaks to the importance of work-life balance. We prioritize your personal and professional needs to ensure a healthy balance.Growth Opportunities: Take advantage of our tuition reimbursement programs, on-the-job training, learning management systems, and internal advancement opportunities to advance your career within our organization.Learning and Development: At Talan Products, we believe in empowering all team members with the necessary skills and knowledge to succeed in their current roles and beyond. From entry-level to senior-level positions, we provide resources for continuous learning and development.
    At Talan Products Inc., we foster a dynamic and collaborative work environment where everyone is valued and respected. We are committed to diversity and inclusion, ensuring equal opportunities for all employees. Discrimination or harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic is strictly prohibited by federal, state, and local laws.

    This policy extends to all aspects of employment, including hiring, recruitment, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Our hiring decisions are based solely on qualifications, merit, and business needs at the time.

    Salary Description

    $26.19 - $35.56 per hour based on experience Read Less
  • Customer Support Analyst  

    - Cleveland
    Job Type Full-timeDescriptionThe Customer Support Analyst plays a crit... Read More
    Job Type

    Full-time

    Description

    The Customer Support Analyst plays a critical role in supporting customer satisfaction, operational accuracy, and continuous improvement through a blend of data analysis, order processing, and customer support. This position is responsible for analyzing customer and service data, maintaining accurate order execution, and identifying trends that impact service quality, efficiency, and customer experience.

    This role balances analytical insight with hands-on transactional execution, supporting internal teams and customers while driving data-informed improvements across customer service operations.

    Duties + Responsibilities

    Customer Data & Analytics
    Collect, analyze, and interpret customer and service data from multiple sources to identify trends, risks, and improvement opportunities.Develop, monitor, and report on key performance indicators (KPIs), including but not limited to NPS, CSAT, CES, order accuracy, and service response metrics.Conduct root-cause analysis on customer issues, order discrepancies, and service failures.Identify recurring issues and contribute insights to improve processes, training, and service delivery.Support the identification of training needs for customer service staff based on performance data and trends.Prepare reports, dashboards, and summaries for leadership and cross-functional teams.Stay current on industry trends, best practices, and tools related to customer experience and analytics.
    Order Processing & Customer Support
    Accurately enter customer orders received via email, web, or other approved channels into the ERP system.Review and verify orders for completeness, including item numbers, pricing, discounts, shipping instructions, and customer details.Generate pricing, order confirmations, acknowledgments, and related documentation.Maintain accurate and up-to-date customer and order records, including changes, cancellations, and revisions.Communicate with customers regarding order status, production timing, and shipping delays.Provide direct customer support as needed to meet service levels and business demands.Process customer requests and follow up with results in a timely manner.
    Collaboration & Continuous Improvement
    Collaborate with purchasing, production, shipping, and sales teams to ensure accurate due dates and on-time delivery.Participate in daily or recurring operational meetings to support production planning and customer inquiries.Assist with continuous improvement initiatives within the customer support function.Uphold all company policies, procedures, and safety requirements.
    Supervisory Responsibilities
    This job has no supervisory responsibilities.
    Requirements

    Required
    2+ years of experience in customer service, order management, analytics, or a data-driven operational role.Strong analytical and problem-solving skills with high attention to detail.Proficiency in Microsoft Excel; working knowledge of ERP systems.Ability to communicate data to non-technical audiencesCross-functional influence without authorityExcellent written and verbal communication skills.Strong organizational, time management, and prioritization abilities.Customer-focused mindset with the ability to collaborate effectively across teams.
    Preferred
    Experience in a manufacturing or industrial environment.Working knowledge of SQL.Experience with CRM systems.Familiarity with reporting, data visualization, or dashboard tools.
    Education
    Bachelor's degree in business administration, marketing, data analytics, or a related field preferred.Equivalent combination of education and experience will be considered.
    Physical Demands + Work Environment
    While performing the duties of this job, the employee is regularly required to sit and frequently required to walk, stand, stoop, and reach with hands and arms. Job duties may occasionally require lifting or moving objects up to ten (10) pounds. Specific vision abilities required include close vision, color vision, depth perception, and the ability to adjust focus.
    Salary Description

    $45,324.00 - $76,125.00 per year Read Less

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Astrid-Lindgren-Weg 12 38229 Salzgitter Germany