Position Summary
The Service Manager is a working leader responsible for overseeing the technical quality, efficiency, and customer service performance of the service department. This role is ideal for an experienced automotive technician seeking to transition into a management position while remaining actively involved in shop operations. The Technical Service Manager ensures repairs are completed safely, accurately, and efficiently, mentors technicians, and supports overall shop performance.
Key Responsibilities
Provide technical leadership and oversight for automotive repair and maintenance operationsServe as a hands-on mentor and coach to technicians, especially entry-level and developing team membersAssist in diagnosing complex vehicle issues and support technicians in problem-solvingPerform repair and maintenance work as needed to ensure quality, efficiency, and customer satisfactionEnsure repairs and services meet company quality standards and manufacturer specificationsSupport customer service by working closely with service advisors and management to resolve technical concernsMonitor workflow and help manage shop productivity and turnaround timesPromote and enforce safety standards and proper shop proceduresAssist with technician training, development, and performance feedbackSupport inventory control related to tools, equipment, and shop suppliesCommunicate operational issues, staffing needs, and performance trends to the Location ManagerContribute to continuous improvement initiatives that enhance efficiency and service quality Requirements:
Technical Skills & Experience
Strong working knowledge of: Automotive and light truck repair and maintenance Alignments and suspension systems Brake systems Engine and electrical diagnostics Heating and air conditioning systems Ability to troubleshoot and diagnose complex mechanical and electrical issuesExperience using diagnostic tools and shop management systems preferredQualifications
Minimum of 5 years of experience in the automotive repair industryProven background as an automotive technician working on autos and light trucksASE certification preferred but not requiredValid driver's license with a satisfactory driving recordDemonstrated solid and reliable work historyLeadership mindset with a willingness to lead by exampleStrong communication and interpersonal skillsAbility to work in a fast-paced shop environmentCore Competencies
Technical expertise and problem-solvingCoaching and mentorshipCustomer-focused decision-makingAccountability and reliabilityTeam leadership and collaborationWork Environment & Physical Demands
Automotive repair shop environmentRegular standing, walking, bending, and liftingAbility to lift up to 50lbsUse of hand tools, diagnostic equipment, and shop machineryCompensation & Benefits
Competitive pay commensurate with experienceComprehensive benefits package, including: Medical, dental, and vision insurance Supplemental Insurance Paid time off and holidays 401 (k) with company matching up to 4% Performance-based bonus opportunity tied to overall shop operations and resultsEqual Employment Opportunity Statement
Take Ten Tire & Service is an Equal Opportunity Employer and values diversity and inclusion in the workplace.
Compensation details: 18-28 Hourly Wage
PI-4697
Read Less