Customer Service Representative It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Systems categorize all calls received in one of the categories provided; record any abusive and/or extraordinary calls, and be responsible for other duties as assigned. Requirements/Skills Must maintain a general understanding of policies and procedures Possess strong oral and written communication skills Knowledgeable in modern office practices, procedures, and equipment Exhibit excellent Interpersonal skills using tact, patience, and courtesy High School Diploma or equivalent required Must be proficient in data entry skills, including keyboard, mouse and 10-key pad Must be able to type a minimum of 35 WPM. Basic knowledge of Microsoft Office Key Points: This is a fully virtual opportunity with virtual interviews, online self-paced training, and work from home! This is a permanent work-from-home position. We offer Medical, Dental, Vision, and 401(k) after your first 30 days with us. Paid Time Off (PTO) accrual on your first day! Referral Program and internal promotion opportunities. SMI will provide the equipment for this position. However, equipment will be required to be returned upon separation. In order to qualify for this Virtual / Remote Work from Home position, you will need to have the following: Quiet and distraction-free place in your home to work at a desk/table. Reliable, high-speed internet connection with at least 50 mbps download speed - cable or fiber (NO dial-up, satellite, prepaid internet, or cellular hotspots) Smartphone with Android OS or iPhone for user authentication Perks: Paid Training $$$ Bi-annual bonuses to employees who qualify$$$ Health Club Reimbursements Career Growth Opportunities Exciting, fun, and supportive work environment Coworkers who feel like family!!! ***This is a work-from-home position. You will be required to train in the office (Hermitage, TN).*** Highlights: The hours are from 8am-4:35pm CST, Monday through Friday, some overtime required $40/month technology assistance/reimbursement SMI offers employees great insurance, a 401(K) plan, HSA/Flexible Spending Account, paid holidays/paid time off, and profit-sharing.
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