Well-known non-profit LA agency serving the homeless community is looking for a Resident Monitor.
Summary:
Under the direction of the Interim Housing Operations Manager and the Facility Supervisor, the Monitor is responsible for monitoring the activities of the residents of the shelter and to ensure compliance with shelter safety rules. They will also be responsible for the safety and sanitation of the site.
Essential Functions:
· Assist clients within limits in processing issues and problem solving.
· Follow agency policy and protocols for incident reports.
· Perform general office/ clerical, including making and receiving phone calls; greet and receive clients and visitors.
· Consult with Program Manager regarding client’s personal needs and behavior.
· Monitor will conduct searches of clients’ bags and belongings at check in.
· Assisting clients in moving out.
· Establish positive relationships and maintain appropriate boundaries with participants and the community.
· Enforce program and site rules.
· Maintain a daily log of all activity during their shift.
· Update staff and management of incidents or notable information through phone/text and/or email during shift hours.
· Contact appropriate staff, agencies, and/or law enforcement in the event of a critical incident.
· Organize, distribute, and keep inventory of meals, hygiene kits and donations.
· Maintain the Interim Housing location in accordance with the Interim Housing Maintenance plan with the following responsibilities but not limited to:
- Assist clients with cleaning room
- Clean and upkeep the kitchen appliances
- Disinfecting bathrooms and showers
- Dusting
- Making beds
- Mopping
- Sweeping
- Trash removal
- Vacuuming
- Wash dishes
- Washing linen
· Conduct room checks in accordance with the Interim housing Maintenance plan.
· Communicate with staff and all residents in a non-judgmental manner, work in a professional manner with all agency staff.
· Maintain files/records on client services in compliance with HIPAA, 42CFR Part 2 and other funding requirements for audit purposes.
· Maintain appropriate boundaries; adhere to the agency’s Core Values.
· Represent the agency in a professional manner at meeting and community events.
· Regular attendance required.
· Must attend all assigned trainings (Relias, manager led trainings, etc.) and meetings.
Secondary Functions:
• Overtime, holiday, or weekend work may be required
• Perform other duties assigned by senior management (Division Director, Deputy Director, Associate Director, or Senior Manager)
• Perform roles and responsibilities of the Interim Facility Assistant when necessary, including but not limited to:
- Cleaning and maintaining the exterior of the property
- Light landscaping
- Troubleshooting incidents as they occur
- Pest control
- Contacting vendors to troubleshoot issues
Experience, Skills, Education and Abilities:
• High School Diploma, GED Equivalent or Live experience.
• Minimum two (2) years job related experience working with homeless individuals and families.
• Working knowledge of Microsoft Word, Excel, and other database programs.
• Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds.
• Ability to communicate effectively, both written and orally.
• Verification of Employment Eligibility and Background Clearance.
• If in recovery, a minimum of three (3) years of being drug and alcohol free is required.
• TB test required (Not more than three (3) months prior to or seven (7) days after Date of Hire and renewed annually thereafter).
• CPR and First Aid Certification are required within 30 days of employment with company.
• Must have your own reliable transportation along with a valid driver’s license and car insurance.
Environmental Conditions (Working Conditions)
This position is responsible to work in “client friendly” environment(s). There is some responsibility to work in noisy environments where children and adults are present. Difficult traffic and weather conditions can possibly be encountered during work shifts.
Physical Requirements
The Monitor typically spends time sitting, standing, typing, thinking, writing, walking, carrying (max. 25 lbs.), listening, and speaking. Driving may be required depending on assignment.
Mental Requirements:
The monitor must be able to handle any/all the following:
• Interruptions, changes in priorities/ work schedules
• Be able to process information, think, and conceptualize
Work Schedule:
Since the sites are 24-hour single-family dwellings/shelters, the shifts available are:
8:00am-4:30pm OR 3:00pm-12:00pm Monday-Sunday (2 consistent shifts available with a 40-hour work week)
Each shelter has a break room with a refrigerator, employee parking, and security
Company DescriptionLarge non-profit agency serving the homeless community
Company DescriptionLarge non-profit agency serving the homeless community Read Less NOTE: It is required that candidates live near or in drivable range to the office location Albany NY Hybrid 2 days onsite a week
JOB TITLE – CUSTOMER SERVICE SPECIALIST II
Seize your opportunity to make a personal impact as a Customer Service Specialist II supporting the New York State Department of Health Medicaid Management Information System (MMIS) program.
You will be answering inbound phone calls from Medicaid Providers for billing or enrollment. These calls are not scripted; there is knowledge to be learned to understand and help the providers with their Medicaid claims.
HOW A CUSTOMER SERVICE SPECIALIST II WILL MAKE AN IMPACT
Takes and processes transactions by telephone, internet and correspondence from customers and representatives
Enters and maintains database records of customer profiles and prepares and maintains status reports
Acts as liaison for customers
Maintains knowledge of company products and customer service processes
WHAT YOU’LL NEED TO SUCCEED:
Education: High School Diploma or GED
Required Experience: 2+ years of customer service experience
Required Technical Skills:
Strong Microsoft Office skills (Word, Excel, PowerPoint)
Required Skills and Abilities:
Strong telephone and verbal communication skills
Customer focus and adaptability to different personality types
Ability to multi-task and manage time effectively
System One is a leading provider of specialized, highly technical services and solutions to critical infrastructure, technology, life sciences, and government sectors. We partner with large private and public organizations who trust us to execute their complex, mission-critical initiatives through our outsourced services and workforce solutions.
Company DescriptionSystem One is a leading provider of specialized, highly technical services and solutions to critical infrastructure, technology, life sciences, and government sectors. We partner with large private and public organizations who trust us to execute their complex, mission-critical initiatives through our outsourced services and workforce solutions. Read LessMUST BE LOCAL TO ONE OF THE LOCATIONS BELOW FOR AN ONSITE, PANEL WITH WHITE BOARD INTERVIEW
Job Title: Senior Front-End Engineer
Location: Hybrid reporting to Vienna or Winchester, VA, Pensacola, FL or San Diego, CA
Hours: Monday – Friday, 8:00 AM – 4:30 PM
Pay Rate: Open to Both C2C and W2 options
Position Type: Multiyear Contract
Overview
We are seeking a Senior Front-End Engineer with deep expertise in Angular 17+, modern web technologies, and enterprise-scale UI development. The ideal candidate combines strong technical expertise with a passion for user experience, accessibility, scalability, and engineering excellence. This individual will partner closely with Product, UX, Architecture, and Engineering teams to deliver consistent, responsive, and maintainable user experiences across web applications while helping establish front-end standards and best practices.
Responsibilities
Design, develop, and maintain responsive, accessible, and performant web applications using Angular and modern web technologies.
Build reusable UI components, libraries, and frameworks that promote consistency and scalability across Digital platforms.
Partner with UX designers, architects, and application teams to translate designs into high-quality user experiences.
Establish and maintain enterprise design system components, patterns, and styling standards.
Drive front-end architecture decisions and provide technical leadership on complex initiatives.
Conduct code reviews and promote best practices for maintainability, performance, accessibility, and security.
Collaborate with backend and platform engineering teams to integrate REST APIs and shared services.
Build and maintain CI/CD processes and automation using Azure DevOps.
Identify and resolve performance bottlenecks, accessibility issues, and technical debt.
Mentor and provide guidance to other front-end engineers.
Participate in production support, troubleshooting, root cause analysis, and operational readiness activities.
Leverage AI-assisted development tools to improve productivity, code quality, testing, and development efficiency.
Help define and enforce front-end development standards, governance, and engineering best practices.
Required Skills & Experience
Expert-level experience developing applications using Angular 17+.
Strong proficiency with TypeScript, JavaScript, HTML5, CSS3, and SCSS.
Experience developing large-scale Single Page Applications (SPAs).
Experience building and maintaining reusable component libraries and design systems.
Experience working with enterprise-scale codebases and shared styling frameworks.
Strong understanding of responsive web design and cross-browser compatibility.
Experience implementing accessible solutions that meet WCAG accessibility standards.
Experience working with REST APIs and integrating frontend applications with backend services.
Experience with Git-based source control, pull requests, and branching strategies.
Experience with Azure DevOps, including Repos, Pipelines, and CI/CD practices.
Experience writing unit, integration, and component tests using frameworks such as Jest, Karma, or similar tools.
Strong understanding of software architecture principles, design patterns, and SOLID principles.
Experience working within Agile delivery teams.
Familiarity with AI-powered development tools (e.g., GitHub Copilot, AI-assisted code generation, testing, and debugging).
Preferred Qualifications
Experience with NX Monorepo architecture and workspace management.
Experience with Storybook or similar component documentation tools.
Experience with Bootstrap, ng-Bootstrap, or similar UI frameworks.
Experience integrating third-party components into enterprise design systems.
Knowledge of frontend performance optimization techniques and observability tools.
Experience supporting digital banking or financial services applications.
Experience contributing to platform modernization initiatives.
Technical Stack
Angular 17+
TypeScript
JavaScript
HTML5
CSS3 / SCSS
Azure DevOps
Git
REST APIs
NX Workspace
Storybook
Bootstrap / ng-Bootstrap
System One is a leading provider of specialized, highly technical services and solutions to critical infrastructure, technology, life sciences, and government sectors. We partner with large private and public organizations who trust us to execute their complex, mission-critical initiatives through our outsourced services and workforce solutions.
Company DescriptionSystem One is a leading provider of specialized, highly technical services and solutions to critical infrastructure, technology, life sciences, and government sectors. We partner with large private and public organizations who trust us to execute their complex, mission-critical initiatives through our outsourced services and workforce solutions. Read LessSenior Product Manager- Security Engineering
Washington DC 20006 – 100% ONSITE
Per Federal contract U.S. Citizenship Required
Must be able to pass enhanced background screen (criminal, financial, drug) for Public Trust clearance
W-2 or C2C
Application Deadline: 8/17/2026
PROJECT DESCRIPTION: Product Manager for Security Engineering
BACKGROUND:
We are seeking a Product Manager to support the Security Engineering team within the IT division. This team is responsible for the strategy, design, deployment, and maintenance of effective security solutions in cloud, local, and hybrid environments.
REQUIREMENTS:
The candidate shall also demonstrate the below knowledge and experience:
• 5+ years of product management experience, with at least 4+ years focused on working with security engineering teams
• Demonstrated experience gathering requirements, managing backlogs, and delivering roadmaps
• Strong understanding of security concepts and technologies related to Identity and Access Management (IAM), security engineering, network security design, security operations, security architecture, general engineering processes, cloud security, data loss protection, zero trust, DevSecOps and vulnerability management.
• Security Engineering mindset with Subject Matter Expertise and hands-on experience in a security domain
• Demonstrated experience streamlining and automating business processes through technology solutions
• Demonstrated federal experience and comprehensive knowledge in adopting and implementing federal cybersecurity requirements, including but not limited to the NIST Cybersecurity Framework, OMB Memorandum M-22-09, NIST SP 800-53
• Possess deep analytical, problem-solving, and troubleshooting experience, to independently resolve complex security challenges.
• Experience with Agile development methodologies and collaborating closely with engineering and DevOps teams
• Excellent communication skills with the ability to translate complex security concepts for various audiences
• Track record of successful cross-functional collaboration and stakeholder management
The Contractor shall deliver, but not limited to, the following:
• Define, prioritize and maintain the product backlog for security engineering initiatives including but not limited to:
o Cloud Security
o Identity and Access Management
o Security tooling and automation
o High level customer support
• Gather and synthesize requirements from technical and non-technical stakeholders to inform strategy and prioritization decisions.
• Support enhanced understanding and availability of policy and process requirements across the organization
• Translate regulatory requirements, policy and stakeholder needs into well-defined product/process requirements and user stories
• Develop product roadmaps for security engineering automation tools and help drive measurable improvements in efficiency and risk reduction
• Manage and prioritize the team backlog, balancing short term needs with long term strategy
• Manage stakeholder communication, alignment and transparency about roadmap and outcomes
• Measure outcomes and use feedback and data to inform continuous improvement of processes and services.
Personnel Qualifications
• Bachelor’s Degree in IT or related field or equivalent software engineering experience
• Experience working in an agile environment
• Extensive experience working with engineering teams and enterprise architects
• Experience defining and driving product strategy for security engineering-related initiatives
• Ability to translate complex technical security engineering concepts into clear product requirements
• Ability to effectively manage both technical and non-technical stakeholders
• Strong knowledge of DevOps tools and processes.
System One is a leading provider of specialized, highly technical services and solutions to critical infrastructure, technology, life sciences, and government sectors. We partner with large private and public organizations who trust us to execute their complex, mission-critical initiatives through our outsourced services and workforce solutions.
Company DescriptionSystem One is a leading provider of specialized, highly technical services and solutions to critical infrastructure, technology, life sciences, and government sectors. We partner with large private and public organizations who trust us to execute their complex, mission-critical initiatives through our outsourced services and workforce solutions. Read LessWe are seeking a mid level Business Intelligence Analyst for a long term contracting position located in Pensacola, FL. Candidates will work a hybrid schedule, onsite 3 days a week. Candidates must be able to pass a credit and criminal background check. LOCAL CANDIDATES PREFERRED. We are able to work with W2 candidates ONLY (no c2c). Candidates must be able to work for any employer and not require any type of sponsorship now or in the future.
This role is for a junior-to-mid-level Business Intelligence Analyst with the heaviest emphasis on SQL, dashboarding (Power BI/Tableau), reporting, and business-focused data analysis. This is NOT a senior role.
The Associate Business Intelligence Analyst role is an entry-level to early-career analytics position focused on helping business leaders make data-driven decisions. The analyst collects, cleans, analyzes, and visualizes data from multiple sources to identify trends, measure performance, and provide actionable insights. The role involves building reports and dashboards, supporting KPI tracking, conducting root cause analysis, responding to ad hoc reporting requests, and partnering with business stakeholders to translate business needs into reporting solutions. Strong technical skills in SQL, BI tools, data analysis, and communication are essential.
We are looking for someone with:
Bachelor's degree in Business, Statistics, Data Analytics, Information Systems, Economics, or a related field1–5 years of professional experience in data analysis, reporting, business intelligence, or analyticsStrong SQL and Power BI/Tableau skillsExperience creating dashboards and KPI reportsAbility to explain data insights to business usersSome exposure to Python, ERP/CRM systems, and data governance practices
Description
Support business decisions by providing quantitative and qualitative data analysis and reporting of patterns, insights, and trends to leadership via dashboards and reports.
Analyze business problems and issues using business intelligence tools that incorporate data from internal and external sources. Entry level professional with developing skill set and a basic understanding of procedures and analysis techniques.
Responsibilities
· Follow standard procedures to create and/or update basic reports and dashboards
· Identify trends or patterns and help prepare ongoing reports and data visualizations in order to support business decision
· Contribute to reports that show key performance indicators, identify areas of improvement into current operations, and display root cause analysis of problems
· Partner with leaders and senior staff to define specifications for reports and analysis based on business needs and required or available data elements
· Support and participate in team projects and initiatives
· Utilize and adhere to data governance documents and procedures; alert supervisors if any inconsistency or inaccuracy is discovered during the course of reporting or analysis
· Collect, aggregate, and analyze data from multiple sources, including structured and unstructured data sets, to drive insights into business performance
· Identify, analyze, and interpret trends or patterns and prepare ongoing reports and data visualizations in order to support business decisions
· Develop, maintain, and manage reports, dashboards, and BI solutions
· Produce actionable reports that show key performance indicators, identify areas of improvement into current operations, and display root cause analysis of problems
· Use analytics and metrics to improve processes and provide data-driven forecasts of potential costs, risks, and profits of new business initiatives
· Provide reporting solutions and respond to ad-hoc report requests within the business area
· Create specifications for reports and analysis based on business needs and required or available data elements
Qualifications
· Bachelor's Degree in Business Administration, Statistics, or related field
· 1-5 years of experience in data analysis and reporting
· Proficiency in SQL, including query optimization and performance tuning
· Experience designing scalable dashboards and self-service reporting solutions (Power BI or Tableau)
· Proven ability to translate ambiguous business problems into clear analytical requirements, success metrics, and reporting solutions
· Moderate skill using business intelligence applications and/or cloud services
· Moderate knowledge of reporting capabilities of existing ERP, CRM and/or database software vendors
· Moderate skill in complex data manipulation across multiple tables
· Effective data integration, cleaning and validation skills
· Skill communicating data analysis and visualizations to nontechnical and senior audiences
· Experience with data analysis tools and programming languages such as Python
· Research skills
· Interpersonal skills
Company DescriptionSystem One is a leading provider of specialized, highly technical services and solutions to critical infrastructure, technology, life sciences, and government sectors. We partner with large private and public organizations who trust us to execute their complex, mission-critical initiatives through our outsourced services and workforce solutions.
Company DescriptionSystem One is a leading provider of specialized, highly technical services and solutions to critical infrastructure, technology, life sciences, and government sectors. We partner with large private and public organizations who trust us to execute their complex, mission-critical initiatives through our outsourced services and workforce solutions. Read LessJob Title: Senior Systems Engineer
Location: Huntsville, AL
Type: Direct Hire
Work Model: Onsite – onsite
Hours: 40.0
Security Clearance: Top Secret and willing to sit for CI Poly
RESPONSIBILITIES
· Design, deploy, test, and certify data backup systems and all associated features, components, and application dependencies including SAN, NAS, Tape, local disk, Fibre Channel, iSCSI, etc.
· Design, implement, and support backup infrastructure for both bare-metal and virtual machines, using OEM and third-party tools on Linux and Windows environments.
· Provision and configure backups for Linux and Windows servers, ensuring security and redundancy strategies are maintained.
· Monitor, troubleshoot, and resolve backup issues; create recovery processes for failures and performance bottlenecks; and configure alerts for proactive response.
· Install, configure, test, and maintain system management tools, SAN and Tape infrastructure, and server plugins with the latest hardware and software updates.
· Ensure high system and infrastructure availability, verify data replication, failover copies, and redundant data sets.
· Assess application performance, identify bottlenecks, and collaborate with developers to implement improvements.
· Develop and maintain custom scripts to improve system efficiency and automate monitoring tasks, including IaaS backup storage management.
· Participate in the design of information and operational support systems and provide third-level support.
· Liaise with vendors and IT personnel for problem resolution and ensure technical documentation is current, including inventory, patch levels, system configurations, and security details.
· Integrate systems with Windows and Linux environments, ensuring core service dependencies are maintained.
· Continually transition knowledge to government staff through training and best practices.
· Provide real-time reporting on backup storage, resource utilization, and performance metrics.
REQUIREMENTS
· Minimum of six years’ experience with NetBackup and IBM Spectrum Protect Suite.
· Top Secret security clearance and willingness to undergo CI Polygraph.
· Experience with Cohesity preferred.
· Bachelor’s degree preferred.
Company DescriptionSystem One is a leading provider of specialized, highly technical services and solutions to critical infrastructure, technology, life sciences, and government sectors. We partner with large private and public organizations who trust us to execute their complex, mission-critical initiatives through our outsourced services and workforce solutions.
Company DescriptionSystem One is a leading provider of specialized, highly technical services and solutions to critical infrastructure, technology, life sciences, and government sectors. We partner with large private and public organizations who trust us to execute their complex, mission-critical initiatives through our outsourced services and workforce solutions. Read LessSenior Product Manager- Security Engineering
PLACE OF PERFORMANCE: ONSITE Washington DC 20006
Per Federal contract U.S. Citizenship Required
Must be able to pass enhanced background screen (criminal, financial, drug) for Public Trust clearance
ANTICIPATED PERIOD OF PERFORMANCE: START DATE: 08/17/2026 END DATE: 12/31/2026
NOTE: Possibility of extension beyond 12/31/2026 based on performance
W-2 or C2C
PROJECT DESCRIPTION: Product Manager for Security Engineering
BACKGROUND:
We are seeking a Product Manager to support the Security Engineering team within the IT division. This team is responsible for the strategy, design, deployment, and maintenance of effective security solutions in cloud, local, and hybrid environments.
REQUIREMENTS:
The candidate shall also demonstrate the below knowledge and experience:
• 5+ years of product management experience, with at least 4+ years focused on working with security engineering teams
• Demonstrated experience gathering requirements, managing backlogs, and delivering roadmaps
• Strong understanding of security concepts and technologies related to Identity and Access Management (IAM), security engineering, network security design, security operations, security architecture, general engineering processes, cloud security, data loss protection, zero trust, DevSecOps and vulnerability management.
• Security Engineering mindset with Subject Matter Expertise and hands-on experience in a security domain
• Demonstrated experience streamlining and automating business processes through technology solutions
• Demonstrated federal experience and comprehensive knowledge in adopting and implementing federal cybersecurity requirements, including but not limited to the NIST Cybersecurity Framework, OMB Memorandum M-22-09, NIST SP 800-53
• Possess deep analytical, problem-solving, and troubleshooting experience, to independently resolve complex security challenges.
• Experience with Agile development methodologies and collaborating closely with engineering and DevOps teams
• Excellent communication skills with the ability to translate complex security concepts for various audiences
• Track record of successful cross-functional collaboration and stakeholder management
The Contractor shall deliver, but not limited to, the following:
• Define, prioritize and maintain the product backlog for security engineering initiatives including but not limited to:
o Cloud Security
o Identity and Access Management
o Security tooling and automation
o High level customer support
• Gather and synthesize requirements from technical and non-technical stakeholders to inform strategy and prioritization decisions.
• Support enhanced understanding and availability of policy and process requirements across the organization
• Translate regulatory requirements, policy and stakeholder needs into well-defined product/process requirements and user stories
• Develop product roadmaps for security engineering automation tools and help drive measurable improvements in efficiency and risk reduction
• Manage and prioritize the team backlog, balancing short term needs with long term strategy
• Manage stakeholder communication, alignment and transparency about roadmap and outcomes
• Measure outcomes and use feedback and data to inform continuous improvement of processes and services.
Personnel Qualifications
• Bachelor’s Degree in IT or related field or equivalent software engineering experience
• Experience working in an agile environment
• Extensive experience working with engineering teams and enterprise architects
• Experience defining and driving product strategy for security engineering-related initiatives
• Ability to translate complex technical security engineering concepts into clear product requirements
• Ability to effectively manage both technical and non-technical stakeholders
• Strong knowledge of DevOps tools and processes.
ANTICIPATED PERIOD OF PERFORMANCE:
START DATE: 08/17/2026
END DATE: 12/31/2026
NOTE: Possibility of extension beyond 12/31/2026
PLACE OF PERFORMANCE:
On-site at FRB locations, Washington, DC
CITIZEN STATUS:
US citizenship is required.
INTERVIEW: Selected candidates will participate in a phone screening. Those that pass the phone screening may be invited to an in-person interview. The use of video conference tools (e.g., MS Teams or WebEx) can be used in accordance with agency guidelines.
System One is a leading provider of specialized, highly technical services and solutions to critical infrastructure, technology, life sciences, and government sectors. We partner with large private and public organizations who trust us to execute their complex, mission-critical initiatives through our outsourced services and workforce solutions.
Company DescriptionSystem One is a leading provider of specialized, highly technical services and solutions to critical infrastructure, technology, life sciences, and government sectors. We partner with large private and public organizations who trust us to execute their complex, mission-critical initiatives through our outsourced services and workforce solutions. Read LessSenior Help Desk Specialist (Tier 1)
2nd Shift (Wednesday – Saturday, 3:00PM to 11:30PM)
Washington, DC –100% onsite
Per Federal contract U.S. citizenship is required
Must be able to pass federal background check to obtain Public Trust clearance
Start Date - 09/14/2026
Open to W2 and C2C
Application Deadline: 8/10/2026
This position will require weekend and/or overtime work.
Position is classified as ‘Essential Personnel’ requiring work attendance on Board-designated holidays and days when the Board is Closed, such as for weather events.
Primary Place of Performance is the Board’s Washington DC Metro Campus’ New York Avenue facility.
Telework is not available.
Help Desk Training will occur during first two weeks of work on 1st Shift between the hours of 7:00AM-3:30PM at our Washington DC Metro Campus New York Avenue facility.
The Board's Division of Information Technology is seeking a Help Desk/Desktop Support Analyst with strong Help Desk Support experience to serve as part of a Tier 1 organization. This contractor position will be in support of the Federal Reserve Board’s Help Desk and the analyst who fills this position will be required to work a set schedule that will require Saturday, Sundays, Holidays, and some overtime may be asked to ensure proper coverage across all shifts.
The successful candidate for this position is eligible to work over 40 hours a week, as required by the Shift Supervisor. The Board will only consider candidates who can work those designated hours.
The candidate should demonstrate strong technical knowledge and experience with ServiceNow, M365 applications and have experience supporting HP Desktops/Laptops/Tablets and Microsoft Windows Desktop OS. The successful candidate will be expected to interface with internal customers and various technical support teams. The demonstrated ability to follow standard operating procedures and processes is essential.
The contractor may be tasked to perform Supervisory or Lead Analyst roles as delegated by the Help Desk Manager or Supervisor.
Requirements:
• At least five years of overall IT experience, including a minimum of three years of experience providing general help desk support with previous experience opening and maintaining help desk cases via ServiceNow.
• At least two years’ experience in desktop/laptop troubleshooting or operations support.
• Excellent written and oral communications are required as this position will interface with clients via phone and e-mail. Demonstrated ability to concisely summarize and document client issues is required.
• At least five years supporting Microsoft Windows 10 and 11 operating systems
• At least 3-5 years’ experience supporting M365 applications including Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Teams, and Microsoft Outlook.
• Strong Level 1 network and VPN diagnosis and troubleshooting skills.
• Knowledge of iPhone or similar smart phone support.
• Demonstrated analytical and problem-solving skills.
• Strong interpersonal and communication skills who can work with people at various levels of the organization.
• Familiarity with maintaining documentation and communication via Microsoft SharePoint, Excel, Word, and Outlook.
• BS/BA in Information Systems, Computer Science, or related field HIGHLY DESIRABLE
System One is a leading provider of specialized, highly technical services and solutions to critical infrastructure, technology, life sciences, and government sectors. We partner with large private and public organizations who trust us to execute their complex, mission-critical initiatives through our outsourced services and workforce solutions.
Company DescriptionSystem One is a leading provider of specialized, highly technical services and solutions to critical infrastructure, technology, life sciences, and government sectors. We partner with large private and public organizations who trust us to execute their complex, mission-critical initiatives through our outsourced services and workforce solutions. Read Less
