Why Join Us?
At Synergy Respiratory, we are dedicated to improving the quality of life for patients who depend on respiratory care. As an Intake Call Coordinator, you will play a critical role in helping patients receive essential respiratory equipment and support when they need it most. Your work will directly impact patient care and satisfaction every day.
Position Summary
Synergy Respiratory is seeking a compassionate, detail-oriented, and organized Intake Call Coordinator to join our team. The Intake Call Coordinator serves as the first point of contact for patients, caregivers, referral sources, and healthcare providers seeking oxygen and respiratory equipment services. This role is responsible for managing incoming calls, coordinating patient and determining which department to route the call, and ensuring a smooth transition from referral to our intake, delivery and billing team.
Essential Duties and Responsibilities
Answer incoming calls from patients, caregivers, physicians, hospitals, and referral sources in a professional and courteous manner.Ensure new patient referrals for oxygen and respiratory equipment services are sent to our intake department promptly.Schedule equipment deliveries, setups, and follow-up appointments.Maintain accurate patient records and documentation in company systems.Communicate service updates to patients, families, and healthcare providers.Ensure compliance with HIPAA and company policies regarding patient confidentiality.Assist with insurance authorization requests and documentation collection as needed.Resolve patient concerns or escalate issues appropriately.Qualifications
High school diploma or equivalent required.Minimum of one year of customer service, healthcare intake, medical office, call center, or durable medical equipment (DME) experience preferred but not required.Strong verbal and written communication skills.Excellent organizational skills and attention to detail.Ability to manage multiple priorities in a fast-paced environment.Proficiency with Microsoft Office and electronic medical record or intake systems.Bilingual skills are a plus but not requiredPreferred Experience
Experience working in Durable Medical Equipment (DME), oxygen services, home healthcare, respiratory care, or medical scheduling.Familiarity with Medicare, Medicaid, and commercial insurance.Key Competencies
Customer Service ExcellenceCompassion and EmpathyAttention to DetailTime ManagementProblem SolvingTeamwork and CollaborationProfessional CommunicationBenefits
Competitive compensationMedical, dental, and vision insurancePaid time off and holidays401(k) retirement planCareer growth opportunitiesOngoing training and developmentNew grads encouraged to apply!
About the Role:
The Respiratory Therapist plays a critical role in the healthcare team by providing specialized respiratory care to patients with acute and chronic breathing disorders. This position involves assessing, treating, and monitoring patients to improve their respiratory function and overall health outcomes. The therapist will work closely with physicians, nurses, and other healthcare professionals to develop and implement individualized care plans. They are responsible for operating and maintaining respiratory equipment, ensuring patient safety, and delivering high-quality care in home settings. Ultimately, the role aims to enhance patient comfort, support recovery, and contribute to the effective management of respiratory conditions.
Minimum Qualifications:
Associate’s or Bachelor’s degree in Respiratory Therapy from an accredited program.Current state licensure or certification as a Respiratory Therapist (e.g., CRT or RRT).Demonstrated ability to work independently with minimal supervision in a clinical environment.Basic computer proficiency for documentation and communication purposes.Strong manual dexterity and physical stamina to perform clinical procedures and handle equipment.Preferred Qualifications:
Experience working in a hospital or emergency room setting preferred but not required.Familiarity with electronic health record (EHR) systems.Excellent communication skills for effective interaction with patients, families, and multidisciplinary teams.Proven track record of delivering superior quality respiratory care and patient outcomes.Responsibilities:
Evaluate patients’ respiratory status through physical assessments and diagnostic tests.Administer prescribed respiratory therapies such as oxygen, aerosol medications, and mechanical ventilation.Monitor patient responses and adjust treatments accordingly to optimize respiratory function.Collaborate with healthcare team members to develop and update patient care plans.Maintain and operate respiratory care equipment, ensuring proper function and hygiene.Provide patient and family education on respiratory care techniques and disease management.Document all treatments, observations, and patient progress accurately in medical records.On Call requiredSkills:
The required skills enable the Respiratory Therapist to perform comprehensive respiratory assessments and deliver effective treatments with precision and care. Manual dexterity is essential for handling delicate respiratory equipment and performing procedures safely. Effective communication skills are used daily to explain treatments to patients and collaborate with healthcare professionals, ensuring coordinated care. The ability to work with minimal supervision allows the therapist to make critical decisions promptly, especially in emergency situations. Basic computer knowledge supports accurate documentation and efficient use of the company EHR systems, while preferred skills like advanced certifications and EHR familiarity enhance the therapist’s capability to provide specialized and high-quality respiratory care.
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