Job Summary
We are seeking a detail-oriented and customer-focused Patient Registrar to support patient access operations within a healthcare setting. The Patient Registrar will be responsible for accurately registering and pre-registering outpatient and inpatient accounts, verifying patient information, collecting financial information, and ensuring patients receive efficient and welcoming service throughout the registration process.
The Patient Registrar will work closely with patients, providers, insurance companies, and internal departments to ensure accurate account setup, proper documentation, and compliance with healthcare policies and HIPAA regulations.
Schedule
5x8 hr shifts, weekends required
Must be flexible during orientation, as hours may vary from the regular schedule
Key Responsibilities
Perform patient registration and pre-registration activities for outpatient and inpatient accountsVerify patient demographics, insurance information, and billing details for accuracyCalculate and collect patient financial responsibilities including copayments, coinsurance, and deductiblesProvide excellent customer service to patients, families, physicians, and healthcare staffCommunicate with insurance companies, guarantors, and internal departments regarding patient accountsMaintain compliance with HIPAA regulations and patient privacy standardsNavigate multiple computer systems and screens while maintaining accuracy and efficiencyResolve registration discrepancies and assist with account-related issuesSupport a fast-paced healthcare environment while managing multiple prioritiesRequired Qualifications
High school diploma or GED requiredMinimum of 1 year of experience in a healthcare facility, medical office, or medical billing environmentInsurance and billing experience requiredExperience with patient registration, insurance verification, or healthcare administrative processesStrong computer skills including Microsoft Word, Excel, and ability to navigate multiple systemsExcellent written and verbal communication skillsStrong typing skills, 45+ WPM requiredAbility to understand medical terminology preferredStrong attention to detail and accuracyAbility to multitask in a high-volume healthcare environmentKnowledge of HIPAA regulations and patient privacy standardsPreferred Qualifications
Previous hospital registration or patient access experienceMedical terminology knowledgeBilingual Spanish or Mandarin preferredExperience working with healthcare insurance plans and patient billing processesEducation & Additional Requirements
Must be able to provide a physical copy of high school diploma, GED, or higher education documentation if requestedMust be flexible during orientation, as schedule may differ from standard shift hoursAbility to travel to off-site locations for outpatient services if neededLA City Fire Card required within 6 months of employment (if applicable)Position Overview
The Patient Registrar is responsible for creating a positive patient experience by ensuring accurate registration, efficient account setup, and proper collection of required information. The ideal Patient Registrar candidate will have strong healthcare administrative experience, insurance knowledge, and excellent customer service skills.
The Patient Registrar position requires attention to detail, professionalism, and the ability to work effectively in a fast-paced medical environment. This role supports smooth patient access operations and helps ensure patients receive timely care.
Read LessWe are looking for a Shipping and Receiving Clerk to join our team! Here you will be responsible for any combination of the following for shipping and receiving: lines and pads crates; assembles cartons; fabricates and sorts product; counts, weighs and/or verifies product to be packaged; applies protective wrap; stamps, stencils or attaches identifying information and shipping instructions on containers; posts weight and shipping charges; verifies identification and count of material to be shipped.
Responsibilities for a Shipping and Receiving Clerk:
Performs varied shipping operations involving the form up, gluing and/or strapping of paperboard boxes.Receives, unloads, checks, sorts, tags, stores expedites paperwork and performs other clerical functions for materials and tools received from vendors, freight and express transport companies and other delivery agencies.Works from receiving reports, freight bills, packing slips and purchase orders.Maintains required records such as UPS logs and takes daily inventory as well as month-end count of finished goods.Performs all other functions as assigned or required.Qualifications for a Shipping and Receiving Clerk:
Ability to read, write and interpret verbal and written instructions including numerals.Three or more years of directly related experience in the areas of shipping, packaging, routing and material handling, and Company documentation related to the shipping area.Ability to guide and assist shipping clerks and material handlers.Must wear steel toed shoes.Must be forklift certified and re-certified annually.Logistics Coordinator, Shipping Clerk, Receiving Clerk, Warehouse Clerk, Supply Chain Clerk, Shipping and Receiving Coordinator, Operations Specialist, Transportation Planner, Logistics Specialist, Inventory Specialist, Warehouse Associate, Warehouse Specialist
Read LessThe Financial Counseling team removes financial barriers to care, enabling families to focus wholly on treatment. As navigators of insurance and reimbursement resources, Financial Counselors assist uninsured or underinsured families in applying for various government-sponsored healthcare programs—including Medi-Cal and state health services—and help establish payment plans to resolve patient account balances.
Financial Counselors collaborate extensively with internal departments, including social work, case management, revenue cycle, and physician billing.
Key Responsibilities for a Financial Counselor
Guide families through complex insurance, billing, and reimbursement processes.Screen patients and assist families with eligibility applications for government-sponsored healthcare resources and financial assistance programs.Establish manageable payment plans and navigate alternative options to effectively resolve outstanding patient account balances.Coordinate cross-functionally with social work, case management, revenue cycle, and physician billing teams to ensure seamless patient care support.Maintain comprehensive, accurate documentation of financial counseling activities in compliance with organizational policies and healthcare regulations.Requirements for a Financial Counselor
High school diploma, GED, or equivalent.Minimum of 2 years of experience as a Financial Counselor within a healthcare setting.Strong professional understanding of Medi-Cal eligibility, insurance verification, and authorizations.Demonstrated ability to multitask, prioritize tasks, and manage a dynamic workload effectively.Compassionate communication skills and the ability to work collaboratively across multidisciplinary teams.Schedule for a Financial Counselor: Onsite, 5x8 variable days.
Weekdays: 2:00 PM – 10:00 PMSaturday: 9:00 AM – 5:30 PMSunday: 7:00 AM – 3:30 PM Read LessWe are looking for a Patient Service Representative to join the team!
The Patient Service Representative will be responsible for:
Serving as the primary point of contact for patients in person and by phoneGreeting patients, assisting with concerns, and escalating issues when appropriateChecking patients in and out, collecting co-pays, providing receipts, and reconciling paymentsVerifying patient demographics and insurance information in CS-Link/EpicScheduling appointments and completing patient registrationProcessing and tracking referrals and authorizations for various insurance typesHandling patient and provider correspondenceExplaining policies, procedures, or services to patientsSanitizing workspaces in accordance with department guidelines
The Qualifications for a Patient Service Representative:
Experience with medical insurance, referral processes, and benefit plans1 year of recent experience in an outpatient clinic or medical office settingAbility to understand and follow detailed oral and written instructions2+ years of recent experience as a Patient Service Representative preferredExperience using CS-Link/Epic preferredKnowledge of medical terminology preferred
Please apply immediately for consideration for a Patient Service Representative.
Read LessWe are looking for a Patient Service Representative to join the team!
The Patient Service Representative will be responsible for:
Serving as the primary point of contact for patients in person and by phoneGreeting patients, assisting with concerns, and escalating issues when appropriateChecking patients in and out, collecting co-pays, providing receipts, and reconciling paymentsVerifying patient demographics and insurance information in CS-Link/EpicScheduling appointments and completing patient registrationProcessing and tracking referrals and authorizations for various insurance typesHandling patient and provider correspondenceExplaining policies, procedures, or services to patientsSanitizing workspaces in accordance with department guidelines
The Qualifications for a Patient Service Representative:
Experience with medical insurance, referral processes, and benefit plans1 year of recent experience working in a call centerAbility to understand and follow detailed oral and written instructions2+ years of recent experience as a Patient Service Representative preferredExperience using CS-Link/Epic preferredKnowledge of medical terminology preferred
Please apply immediately for consideration for a Patient Service Representative.
Read LessFinancial Administrative Representative
Position Overview
We are seeking a Financial Administrative Representative to join our patient access team. The Financial Administrative Representative is responsible for completing patient registration and pre-registration, verifying insurance coverage, calculating patient financial responsibility, and ensuring accurate account setup for outpatient and inpatient services. The ideal Financial Administrative Representative is detail-oriented, customer-focused, and thrives in a fast-paced healthcare environment while maintaining the highest standards of accuracy and professionalism.
Schedule
Monday–Friday, 8-hour shifts with rotating weekendsKey Responsibilities
Complete patient registration and pre-registration for outpatient and inpatient accountsVerify insurance eligibility, benefits, authorizations, and coverageCalculate and collect copayments, deductibles, coinsurance, and other patient financial responsibilitiesObtain, review, and scan required patient documentationEnsure accurate demographic, insurance, and financial information is entered into the electronic systemMaintain compliance with HIPAA, patient registration policies, and financial proceduresCommunicate effectively with patients, physicians, insurance companies, and internal departmentsMeet departmental productivity and quality standards while maintaining exceptional accuracyDeliver outstanding customer service in a high-volume healthcare settingPerform additional administrative duties as assignedRequired Qualifications
High school diploma or equivalentMinimum of 2 years of front office, hospital registration/admitting, or medical billing experiencePrevious patient registration experience is requiredMinimum of 2 years of insurance verification and/or medical or hospital billing experienceKnowledge of Medi-Cal, Medicare, Covered California, COBRA, IPA plans, EMTALA, and other healthcare coverage programsKnowledge of medical terminologyStrong understanding of HIPAA regulationsTyping speed of at least 45 WPMProficiency with Microsoft Word, Excel, and other computer applicationsExcellent communication, customer service, and problem-solving skillsAbility to multitask in a fast-paced environment while maintaining attention to detailPreferred Qualifications
Continuing education in Finance, Accounting, or Business AdministrationBilingual language skills Read LessScheduling Coordinator
We are seeking a highly organized Scheduling Coordinator to manage staff and provider schedules within a busy outpatient healthcare environment. The Scheduling Coordinator is responsible for developing and maintaining accurate schedules, coordinating staffing coverage, processing time-off requests, and ensuring compliance with organizational policies and labor guidelines. The ideal Scheduling Coordinator is detail-oriented, proactive, and able to adapt quickly to changing staffing needs while supporting efficient clinic operations.
Schedule
8-hour shifts between 8:00 AM and 8:00 PMOne weekend day per monthKey Responsibilities
Develop and maintain comprehensive staff and provider schedules to ensure appropriate clinic coverageEnter, update, and modify schedules using UKG (Kronos) to reflect staffing changesMonitor staffing levels and respond promptly to call-outs, emergencies, and operational needsCoordinate weekend and holiday schedules while maintaining fair rotation practicesProcess employee time-off requests and arrange coverage as neededTrack attendance, availability, and staffing trends, reporting concerns to leadershipCollaborate with Human Resources and Payroll to reconcile schedules and time-off recordsPerform routine schedule audits to ensure accuracy and compliance with organizational policies and labor regulationsPrepare staffing reports using UKG, Microsoft Excel, and other reporting toolsRecommend workflow and scheduling process improvements based on operational dataPerform additional administrative duties as assignedRequired Qualifications
High school diploma or GEDExperience using Epic or FASTMinimum of 1 year of recent experience in an outpatient clinic or medical officeAbility to read, understand, and respond to detailed written and verbal instructionsPreferred Qualifications
Two or more years of recent experience with large-scale staff and provider schedulingCertification in healthcare administration or schedulingKnowledge of medical terminologyExperience using UKG (Kronos)Why Join Us?
As a Scheduling Coordinator, you will play a key role in supporting daily clinic operations by ensuring providers and staff are scheduled efficiently and appropriately. The Scheduling Coordinator works closely with leadership, Human Resources, Payroll, and clinical teams to maintain accurate schedules, optimize staffing coverage, and contribute to high-quality patient care.
Read LessHospital Administrative Assistant provides high-level administrative and operational support to Department Co-Chairs and Vice Chairs, ensuring seamless daily coordination. This role requires exceptional professionalism, discretion, and the ability to manage highly sensitive matters with integrity in a fast-paced environment.
Key Responsibilities for a Hospital Administrative Assistant
Executive Support: Manage complex calendars, coordinate travel, screen correspondence, and prepare confidential reports and presentations.Meeting Coordination: Plan high-level meetings, prepare agendas, take detailed minutes, and track action items.Project Support: Assist with special initiatives, conduct research, and optimize administrative workflows.On-Site Mobility: Conduct daily rounding and walking throughout the campus to visit departments and meet with faculty and physicians.Qualifications for a Hospital Administrative Assistant
4-5 years of high-level administrative or executive assistant experience.Proven ability to handle confidential info with absolute discretion.Strong autonomy, problem-solving skills, and meticulous attention to detail.Excellent verbal/written communication and relationship-building skills.Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).Starting Rate for a Hospital Administrative Assistant
$24.00 - 25.00/hour Read LessPatient Access Representative
Position Overview
We are seeking a customer-focused Patient Access Representative to support patient registration, financial clearance, and front-end revenue cycle operations in a hospital setting. The Patient Access Representative is responsible for providing an exceptional patient experience while ensuring accurate registration, insurance verification, eligibility determination, and point-of-service collections. The ideal Patient Access Representative is detail-oriented, knowledgeable in hospital registration workflows, and committed to delivering outstanding customer service in a fast-paced environment.
Schedule
Day shift with start times between 12:00 PM and 6:00 PMWeekend and holiday availability requiredKey Responsibilities
Register approximately 20–40 patients daily for inpatient, outpatient, and emergency servicesComplete patient registration, check-in, and demographic verificationVerify insurance eligibility, benefits, authorizations, and financial responsibilityPerform financial clearance and obtain required registration and consent formsCollect point-of-service payments, including copays, deductibles, deposits, and patient balancesProvide patient estimates and explain financial responsibilitiesProcess referrals, authorizations, and physician billing-related documentationVerify Medicare, Medi-Cal, Workers' Compensation, Third Party Liability (TPL), and other insurance coverageMaintain accurate patient records within the electronic medical record systemDeliver exceptional customer service while communicating professionally with patients, physicians, and internal departmentsSupport additional Patient Access functions as assignedRequired Qualifications
High school diploma or GEDMinimum of 1–2 years of recent hospital registration experienceRecent experience with insurance eligibility verification in a hospital settingStrong computer proficiencyKnowledge of insurance verification, financial clearance, and patient registration processesExcellent communication, organizational, and customer service skillsAbility to work efficiently in a fast-paced environment while maintaining accuracyPreferred Qualifications
Experience using Epic EHRKnowledge of health insurance plans and eligibility requirementsExperience with point-of-service collections and patient financial counselingWhy Join Us?
As a Patient Access Representative, you will play a critical role in helping patients access care while supporting the organization's registration and revenue cycle processes. The Patient Access Representative works closely with patients, providers, and interdisciplinary teams to ensure accurate registration, insurance verification, financial clearance, and a positive patient experience from arrival through admission.
Read LessWe’re looking for a Digital Marketing Manager who can bridge the gap between healthcare-grade digital design and performance-driven marketing. This individual will own the development and optimization of websites and campaign landing pages, while supporting lead generation and paid media strategies that connect patients, providers, and clinics with innovative health solutions. You’ll build high-performing web experiences, manage external resources, implement lead-gen infrastructure, and optimize campaign performance within the unique regulatory considerations of healthcare marketing.
Key Responsibilities for a Digital Marketing Manager:
Web Development Management: Build, optimize, and maintain HIPAA-compliant landing pages and microsites using Webflow, WordPress, HubSpot, and e-commerce platforms. Collaborate with designers, clinicians, and copywriters to implement responsive, accessible digital experiences while ensuring compliance and data privacy (cookie consent, tracking opt-ins).Lead Generation & Marketing Ops: Implement lead capture forms, A/B testing, and funnel tracking for patient acquisition or provider outreach. Integrate websites with CRM or marketing automation platforms (Salesforce, HubSpot, Klaviyo). Monitor CPL, conversion rates, and bounce rates to deliver actionable insights.Paid Media Support: Collaborate with media teams or agencies to deploy and optimize Google, Meta, Trade Desk, and healthcare-specific ad campaigns. Support pixel setup, UTM tagging, tracking setup, and lead attribution. Partner with compliance/legal to ensure ads meet medical ad policies.Vendor Management: Manage overflow freelance developers and designers to meet campaign deadlines. Vet and onboard new tools or platforms while maintaining a smooth feedback loop between internal marketing stakeholders and external creative/technical teams.Required Qualifications for a Digital Marketing Manager:
2–4 years of hands-on Web development experience (portfolio required).Solid understanding of responsive web design, mobile-first, and HTML/CSS/JS basics.Experience managing third-party vendors or agencies.Understanding of lead-gen workflows, digital funnels, and healthcare-specific user journeys.Familiarity with HIPAA, healthcare advertising guidelines, and digital consent practices.Preferred Qualifications for a Digital Marketing Manager:
Experience in a healthcare, wellness, or medtech environment.Exposure to performance media strategy (Google Ads, Meta, programmatic) and campaign reporting.Proficiency in Webflow CMS, GA4, Tag Manager, and conversion tracking setup.Understanding of patient conversion flows, provider referral marketing, or direct-to-clinic campaigns. Read Less