SynergenX | Houston, TX, 77070
Full-Time | Exempt | Onsite REQUIRED
Lead the Transformation of a High-Performance Healthcare Contact CenterSynergenX is seeking an experienced, data-driven Senior Manager of Call Center Operations & Performance to lead and optimize our patient access, patient experience, and contact center operations across a growing, multi-site healthcare organization specializing in hormone replacement therapy and medical weight loss. This role will serve as a key cross-functional leader, partnering with Operations, Marketing, Clinical Leadership, HR, and Executive Leadership to improve patient acquisition, engagement, operational efficiency, and overall business performance.
This highly visible leadership role is responsible for driving operational excellence, developing leaders, improving performance, building accountability, and leveraging analytics to create measurable business results across a high-volume healthcare contact center environment while being patient centric.
The ideal candidate has successfully managed first-level managers and understands how to build high-performing teams through coaching, leadership development, workforce optimization, and data-driven decision making.
Approximately 45% of this role will focus on reporting, analytics, workforce planning, KPI management, operational metrics, and business intelligence. The remaining focus will be dedicated to coaching leaders, developing frontline staff, improving patient engagement, enhancing appointment conversion outcomes, and creating a culture of accountability and continuous improvement.
This is not a maintenance role. We are looking for a hands-on operator who can build structure, improve performance, develop people, and implement sustainable operational improvements.
What You'll DoLeadership & Team Development (45%)Lead day-to-day operations of a high-volume patient contact center.Directly manage supervisors and first-level leaders.Develop leadership capabilities through coaching, mentoring, performance management, and accountability.Create a culture focused on customer engagement, patient experience, operational excellence, and continuous improvement.Conduct regular one-on-ones, leadership meetings, performance reviews, and scorecard discussions.Develop succession plans and leadership development programs.Operational PerformanceDrive improvements in answer rates, service levels, abandonment rates, speed to answer, appointment conversion, quality scores, and productivity.Establish performance expectations and accountability standards across all levels of the organization.Monitor operational trends and implement corrective action plans when needed.Partner with Operations, Marketing, HR, Compliance, and Executive Leadership to improve overall organizational performance.Data, Analytics & Reporting (45%)Own all operational reporting, dashboards, scorecards, forecasting, and performance analytics.Analyze trends related to:Service LevelsAnswer RatesAbandonment RatesSpeed to AnswerAppointment ConversionWorkforce ProductivityStaffing EfficiencyAttendance and AdherenceCustomer Engagement MetricsBuild executive-level reporting and present actionable recommendations to leadership.Develop workforce forecasting and staffing models.Utilize data to identify root causes, performance gaps, and opportunities for improvement.Translate complex data into actionable coaching opportunities for leaders and frontline team members.Workforce Planning & Resource ManagementDevelop staffing models based on call volume, business growth, marketing initiatives, seasonality, and service-level targets.Monitor scheduling effectiveness, occupancy, productivity, and adherence.Identify staffing needs and partner with Talent Acquisition and HR on hiring strategies.Recommend organizational changes that improve efficiency and service delivery.Quality Assurance & TrainingBuild and oversee a structured quality assurance and coaching program.Develop scorecards, calibration programs, coaching frameworks, and performance improvement initiatives.Ensure adherence to patient communication standards, scheduling protocols, and documentation requirements.Identify training opportunities through call reviews, reporting, and performance analysis.Measure coaching effectiveness through operational and performance outcomes.Technology & Process OptimizationServe as a key stakeholder for call center technology platforms and reporting tools.Evaluate and optimize:Call RoutingQueue ManagementMissed Call RecoveryReporting AccuracyFollow-Up WorkflowsWorkforce TechnologyLead implementation of technology and AI-driven initiatives, including:Automated Quality MonitoringCall ScoringCoaching InsightsReporting AutomationWorkflow AutomationCall SummariesKnowledge Management ToolsCustomer Routing EnhancementsRequired QualificationsBachelor's degree or equivalent experience.5+ years of leadership experience within call center operations, contact center management, customer engagement, patient access, customer service, or related environments.Healthcare contact center, patient access, scheduling, or healthcare operations leadership experience.3+ years managing supervisors, team leads, or first-level managers.Proven success improving operational performance through leadership, coaching, and accountability.Strong demonstrated understanding of:Service LevelsAnswer RatesAbandonment RatesSpeed to AnswerWorkforce ManagementQuality Assurance ProgramsKPI ManagementPerformance ScorecardsStaffing ModelsOperational AnalyticsAdvanced experience with reporting, dashboards, workforce planning, and operational metrics.Strong leadership, analytical, communication, and coaching skills.Ability to influence change and drive organizational performance.Preferred QualificationsHealthcare contact center, patient access, scheduling, or healthcare operations leadership experience.Experience leading multi-site or multi-state teams.Experience implementing workforce management, quality assurance, and performance improvement programs.Experience with CRM, contact center, workforce management, and reporting platforms.Experience implementing AI, automation, analytics, or operational improvement initiatives.What Success Looks LikeWithin your first year, you will:
Improve answer rates and service levels.Reduce missed and abandoned calls.Increase appointment conversion effectiveness.Develop stronger supervisors and frontline leaders.Implement meaningful KPI dashboards and executive reporting.Improve workforce planning and staffing efficiency.Establish consistent coaching and accountability programs.Standardize operational processes and performance expectations.Successfully implement technology and AI-driven improvements.Deliver measurable improvements in patient experience and operational performance.Compensation & BenefitsCompetitive Salary + Performance Bonus Opportunity based on KPI achievements
Benefits Include:
Medical, Dental, and Vision Insurance with dependent coverage (PPO and HSA_401(k) with Company MatchPaid Time Off with annual increasesPaid HolidaysLife Insurance Employee Assistance ProgramCareer Growth OpportunitiesStable, Growing Healthcare OrganizationDirect Visibility to Executive LeadershipThis role is based in Houston, Texas and requires full-time onsite leadership presence. We are seeking a hands-on leader who enjoys developing people, improving performance, leveraging data, and building a high-performing operation.
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Read LessSynergenX & Low T Center are nationally recognized leaders in hormone replacement therapy and targeted wellness services. We are currently seeking Medical Assistants to join our growing team! This is an excellent opportunity to gain hands-on clinical experience and build a long-term career in the medical field.
We provide two weeks of paid training, a supportive work environment, and great benefits. No certification or license is required to apply.
As a Medical Assistant, you will play a vital role in delivering exceptional patient care and supporting clinic operations. You’ll work closely with providers in hormone replacement therapy, weight management, and overall wellness care. We are looking for candidates who are detail-oriented, compassionate, and eager to grow with us.
Key ResponsibilitiesRecord manual vitals.
Perform routine blood draws (phlebotomy).
Administer intramuscular and subcutaneous injections as directed by the provider.
Maintain lab equipment, ensure accurate documentation, and perform quality control checks.
Run in-house labs or prepare samples for outside testing.
Assist with inventory management, ordering, and supply organization.
Provide support to front desk operations when needed.
Foster positive relationships with patients and providers.
RequirementsHigh school diploma or GED (required).
Medical Assistant or Phlebotomy certification (preferred).
Minimum 3 months of relevant medical experience (phlebotomy, injections, vitals) OR completion of 180-hour externship.
Strong computer skills and ability to learn new systems quickly.
Flexible availability, including some evenings and Saturdays.
Ability to pass a criminal background check.
Experience with venipuncture and injections highly preferred.
Clinic HoursMonday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 7:00 PM
Wednesday: 8:00 AM – 1:00 PM
Thursday: 7:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: 8:00 AM – 12:00 PM
BenefitsCompetitive pay: $19.00/hour
Health, dental, and vision insurance
Disability insurance
401(k) with employer match
Paid time off (PTO)
Tuition reimbursement
Company-provided scrubs
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Bilingual VLA Pharmacy Customer Care Representative Onsite
Village Lane –Colleyville
💲 $22/hour | Full-Time | Onsite
Are you passionate about helping others and ready to make a real impact in patients’ lives every day?
Our mail-order pharmacy based in Colleyville, Texas (Dallas–Fort Worth region) is seeking a Full-Time Pharmacy Customer Care Representative to join our growing team. We specialize in hormone replacement therapy (HRT), weight loss medications, and customized compounded therapies, delivering discreet, high-quality care directly to patients’ homes across 38 states—and expanding.
Our mission is simple: to provide exceptional, personalized care and make advanced therapies more accessible, convenient, and discreet for the patients who rely on us.
We compound a wide range of customized medications including GLP-1 weight loss therapies, bioidentical hormone pellets, estrogen and progesterone creams, and supportive skincare products designed to address side effects of hormone therapy, along with other specialized HRT and wellness treatments.
In this role, you will be the first point of contact for our patients, supporting them with professionalism, empathy, and accuracy through phone, text, and email communication. You’ll help guide patients through their experience, answer questions about prescriptions, resolve concerns, and ensure they feel supported every step of the way.
This is a fast-paced, high-impact position where attention to detail, communication, and care truly matter.
We provide paid training, ongoing development, and strong opportunities for growth as our pharmacy continues to expand.
Why Join Us?
Ready to make a difference? Apply today to join SynergenX Health and help us provide exceptional care to our patients!
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Read LessSynergenX & Low T Center, are leading providers of hormone replacement and targeted wellness services, are seeking qualified Medical Assistants to join our team! This is a great opportunity to jump start your career in the medical field. Our Medical Assistant's will work in conjunction with leaders in hormone replacement therapy and weight management. Would you like to be a part of a great company with a bright future?
We offer two weeks paid training and great benefits! No Certification or License required.
A Medical Assistant is responsible for providing treatment to the patients and creating a positive relationship with the patients. They will also have day to day lab operations that must be taken care of with knowledge and precision. Must be flexible with late hours, some weekends, friendly attitude, and enjoys interacting with providers and patients. Applicant needs to have some experience with computer skills. Our goal is to provide excellent care with exceptional patient encounters that starts with you!
Responsibilities:
Perform manual vitals.Perform routine blood draws.Administering intramuscular and subcutaneous injections per the provider's request.Maintain lab equipment, documentation of all lab results and quality controls.Runs labs in-house or having them ready to be run at another facility with proper labs ordered for each patient.Weekly inventory, ordering, and communication among others.Helps assist the front desk duties when needed.Strong work ethic.Requirements/Certifications:
Physical proof of High School diploma or GED RequiredMedical Assistant or Phlebotomy Certification preferred.Must have a minimum of 3 months relevant work experience in a medical setting performing phlebotomy, Injections and Vitals or documented completion of 180 extern hours.Ability to perform venipuncture and intramuscular/subcutaneous injections, HIGHLY preferred.Pass a criminal background check.Clinic Hours T 8-7, Th 7-5, F 8-5, Sat 8-12Benefits
Scrubs provided.Employee discount with a plus 1Compensation:Powered by JazzHR
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Read LessSynergenX | Low T Center | HerKare, leading providers of hormone replacement and targeted wellness services, are seeking a qualified Medical Assistant to join our team! This is a great opportunity to jump-start your career in the medical field.
Our Medical Assistants work alongside leaders in hormone replacement therapy and weight management. Would you like to be part of a great company with a bright future?
We offer two weeks of paid training and great benefits! No certification or license is required.
We are seeking a motivated and reliable individual for a Float Medical Assistant position in Tennessee. This position will support our Hendersonville, Chattanooga, and Murfreesboro clinic locations. The role requires flexibility and a willingness to travel between locations as needed.
A Medical Assistant is responsible for providing treatment to patients and creating a positive patient experience. This role also supports day-to-day lab operations, which must be completed with knowledge, accuracy, and attention to detail. The ideal candidate must be flexible with late hours and some weekends, have a friendly attitude, and enjoy interacting with providers and patients. Basic computer skills are required.
Responsibilities
Our goal is to provide excellent care through exceptional patient encounters, and that starts with you!
If you are dedicated, flexible, and ready to make an impact in a dynamic role, we encourage you to apply!
Compensation
Starting at $21.00 per hour.
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Read LessSynergenX & Low T Center, are leading providers of hormone replacement and targeted wellness services, are seeking qualified Medical Assistants to join our team! This is a great opportunity to jump start your career in the medical field. Our Medical Assistant's will work in conjunction with leaders in hormone replacement therapy and weight management. Would you like to be a part of a great company with a bright future?
We offer two weeks paid training and great benefits! No Certification or License required.
A Medical Assistant is responsible for providing treatment to the patients and creating a positive relationship with the patients. They will also have day to day lab operations that must be taken care of with knowledge and precision. Must be flexible with late hours, some weekends, friendly attitude, and enjoys interacting with providers and patients. Applicant needs to have some experience with computer skills. Our goal is to provide excellent care with exceptional patient encounters that starts with you!
Responsibilities:
Perform manual vitals.Perform routine blood draws.Administering intramuscular and subcutaneous injections per the provider's request.Maintain lab equipment, documentation of all lab results and quality controls.Runs labs in-house or having them ready to be run at another facility with proper labs ordered for each patient.Weekly inventory, ordering, and communication among others.Helps assist the front desk duties when needed.Strong work ethic.Requirements/Certifications:
Physical proof of High School diploma or GED RequiredMedical Assistant or Phlebotomy Certification preferred.Must have a minimum of 3 months relevant work experience in a medical setting performing phlebotomy, Injections and Vitals or documented completion of 180 extern hours.Ability to perform venipuncture and intramuscular/subcutaneous injections, HIGHLY preferred.Pass a criminal background check.Clinic Hours M 8-5, T 8-7, W 8-1, Th 7-5, F 8-5, Sat 8-12Benefits
Health, dental and vision insuranceDisability insurance401k with matchingScrubs provided.PTOTuition reimbursementEmployee discount Compensation:Powered by JazzHR
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Read LessSynergenX-Low T Center-HerKare, are leading providers of hormone replacement and targeted wellness services, are seeking qualified Patient Services Coordinator to join our team! This is a great opportunity to jump start your career in the medical field. Our Patient Services Coordinator will work in conjunction with leaders in hormone replacement therapy and weight management. Would you like to be part of a great company with a bright future?
We offer two weeks paid training and great benefits!
The Patient Services Coordinator is a vital member of the healthcare team, serving as the first point of contact for patients and visitors. This dynamic and energetic professional ensures a welcoming, efficient, and seamless patient experience from check-in to check-out. The Patient Services Coordinator is responsible for front desk operations, appointment coordination, payment collection, and providing comprehensive administrative support to the clinic staff.
In addition to managing daily front office functions, the Patient Services Coordinator oversees account activities related to our patients and clients, playing a key role in customer retention. Acting as the face and voice of the organization, the Patient Services Coordinator consistently delivers exceptional service, fostering positive relationships and patient satisfaction. Success in this role requires excellent communication skills, attention to detail, strong organizational abilities, and a solid understanding of medical terminology and clinic procedures.
Responsibilities:
Compensation: Dependent on experience
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Read LessLow T Center, a leader in hormone replacement therapy and targeted wellness, is seeking a Full-Time, 4-Day Float Mid-Level Provider (NP or PA). This is a great opportunity for a provider who values patient-centered care, work-life balance, and being part of a collaborative clinic team.
As part of our candidate screening process, your professional license and NPI/taxonomy will be verified with credentialing during screening prior to interviews. Please be prepared to provide this information as part of our standard practice is to verify the license and NPI taxonomy is within our scope of practice and active.
Apply today to join a team dedicated to helping patients look, feel, and perform their best!
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Read LessSynergenX-Low T Center-HerKare, are leading providers of hormone replacement and targeted wellness services, are seeking qualified Patient Services Coordinator to join our team! This is a great opportunity to jump start your career in the medical field. Our Patient Services Coordinator will work in conjunction with leaders in hormone replacement therapy and weight management. Would you like to be part of a great company with a bright future?
We offer two weeks paid training and great benefits!
The Patient Services Coordinator is a vital member of the healthcare team, serving as the first point of contact for patients and visitors. This dynamic and energetic professional ensures a welcoming, efficient, and seamless patient experience from check-in to check-out. The Patient Services Coordinator is responsible for front desk operations, appointment coordination, payment collection, and providing comprehensive administrative support to the clinic staff.
In addition to managing daily front office functions, the Patient Services Coordinator oversees account activities related to our patients and clients, playing a key role in customer retention. Acting as the face and voice of the organization, the Patient Services Coordinator consistently delivers exceptional service, fostering positive relationships and patient satisfaction. Success in this role requires excellent communication skills, attention to detail, strong organizational abilities, and a solid understanding of medical terminology and clinic procedures.
Responsibilities:
Compensation: Dependent on experience
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