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Symetra
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  • Staff Software Engineer  

    - Tarrant County
    Symetra has an exciting new opportunity to join our organization as a... Read More
    Symetra has an exciting new opportunity to join our organization as a Staff Software Engineer! About the role The Staff Software Engineer I solves the most complex business challenges by coordinating the delivery of quality solutions from teams within the portfolio. They will be responsible for the technical direction, design and implementation of solutions at the portfolio level. Coach and mentor senior engineers across portfolio. What you ll do in this role: Develop high quality, performant code, using the required programming languages and tools while following team standards. Collaborate, participate in and approve code reviews. Define code versioning strategies and policies. Coordinate code performance improvements. Analyze system performance metrics, find inefficiencies and opportunities for performance optimization. Lead all aspects of creation and execution of testing plan. Responsible for defining team automated build standards. Oversee root cause analysis activities for production issues. Work with team to accurately develop and test software systems, according to design. Participate in design reviews. Ability to implement based on an existing design. Assist with implementation of a new solution, feature, capability, or practice. Coach and mentor senior engineers across portfolio. Research and champion innovative solutions, features, capabilities, and practices. What we offer you We don t take a one-size-fits-all approach when it comes to our employees. Our programs are crafted to make your life better both at work and at home. Flexible full-time or hybrid telecommuting arrangements Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6% Paid time away including vacation and sick time, flex days and ten paid holidays Give back to your community and double your impact through our company matching Want more details? Check out our Symetra Benefits Overview Compensation Salary Range: $137,500 - $229,200 plus eligibility for annual bonus program. Who you are Degree in Computer Science, Information Systems or other related field, OR relevant accredited technical certification, OR equivalent work experience. Proficiency equivalent to at least 9 years of combined experience in multiple of the following technology domains: Cloud (AWS, serverless, containers, infrastructure as code, cloud computing services), Python, JavaScript, Database (SQL, DynamoDB). Thought leader for testing patterns and methodologies. We empower inclusion At Symetra, we aspire to be the most inclusive insurance company in the country. We re building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here. Creating a world where more people have access to financial freedom Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we re guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they re buying, and we design products and operate our company to stand the test of time. We re committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom. Work Authorization Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company. #LI-ML1 #REMOTE Read Less
  • Sr. Infrastructure Engineer I  

    Symetra has an exciting new opportunity to join us as a Sr. Infrastruc... Read More
    Symetra has an exciting new opportunity to join us as a Sr. Infrastructure Engineer I! About the role As a Sr. Infrastructure Engineer I , you will play a critical role in the Mainframe Pod of Symetra’s Infrastructure Degree in Computer Science, Information Systems or other related field preferred. 6-9 years of cumulative, relevant experience; a background in financial service is a plus. Agile/Scrum team experience. Exposure to infrastructure automation and DevOps practices. Strong working knowledge of mainframe tools and technologies, including ESP Scheduler, Endevor, ACF2, CICS, DB2, MQ, COBOL. Proven experience in mainframe operations—system monitoring, job scheduling, troubleshooting, and support. Demonstrated ability to work across teams, serving as the liaison between service providers and internal app teams. Experience managing incident, problem, and change processes in a large-scale enterprise environment. Familiarity with web services and real-time mainframe integrations. Excellent communication, coordination, and documentation skills. Please review Symetra's Remote Network Minimum Requirements: As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection: Minimum Internet Speed: 100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband." Internet Type: Fiber, Cable (e.g., Comcast, Spectrum), or DSL. Not Permissible: Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up. When applying to jobs at Symetra you'll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra's standard as outlined above. Identity Verification Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity. Failure to comply with verification procedures may result in: Disqualification from the recruitment process Withdrawal of a job offer Termination of employment and other criminal and/or civil remedies, if fraud is discovered We empower inclusion At Symetra, we aspire to be the most inclusive insurance company in the country. We’re building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here . Creating a world where more people have access to financial freedom Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we’re guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they’re buying, and we design products—and operate our company—to stand the test of time. We’re committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom. For more information about our careers visit https://symetra.eightfold.ai/careers/ Work Authorization Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company. #LI-BW1 #REMOTE Read Less
  • Sr. Data Engineer  

    Symetra has an exciting opportunity to join our team as a Sr. Data Eng... Read More
    Symetra has an exciting opportunity to join our team as a Sr. Data Engineer ! About the Role Symetra is looking for a Data Engineer to join our Data Management team. In this role, you’ll Architect and develop modern cloud-based solutions for the enterprise data warehouse, data marts, and data platforms. Lead in the delivery of significant projects, guiding and mentoring other data engineers to deliver modern cloud ETL/BI solutions. What you will do Experience building/operating highly available, distributed systems of data extraction, ingestion, and processing of large data sets. Working knowledge of modern data architectures and trends such as Data Mesh, Data Lakehouse, etc. Research, analyze, recommend and select technical approaches for solving exciting and complex development and integration problems. Create and maintain automated methods of orchestrating data flows and products while monitoring data quality and the status of related infrastructure. Implement additional project components (API interfaces) for accessibility. Implement secure cloud data solutions which align to privacy and security controls. Enable and support data and analytics capabilities and technologies, ensuring functional specifications meet or exceed established business and functional requirements, technical standards, quality. Why work at Symetra “The atmosphere at Symetra is truly different than at other companies. If you are looking for a company where your voice will matter and be heard, Symetra is the place for you.” Sydney S. - Actuarial Associate III “I chose Symetra because I heard it was a pro-employee company—and it’s absolutely true. The work environment is supportive, the people are great, and the benefits are generous. Symetra truly cares about its employees. The relaxed atmosphere and opportunities to learn and grow—both within your role and beyond—make it a great place to build your career.” - Alicia L., Claims Examiner What we offer you We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home. Flexible full-time or hybrid telecommuting arrangements Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6% Paid time away including vacation and sick time, flex days and ten paid holidays Give back to your community and double your impact through our company matching Want more details? Check out our Symetra Benefits Overview Compensation Salary Range: $113,700 – $189,400 plus eligibility for annual bonus programs Who you are A passion for all things data; understanding how to work with it at scale, and more importantly, knowing how to get the most out of it Contribute to the overall data platform architecture and evolution Experience with data concepts (SQL, NoSQL, Normalization) and working with complex data structures Experience with Infrastructure-as-code tools such as Cloud Formation and Terraform Experience in designing and implementing cloud data solutions using a broad range of AWS technologies (e.g. EC2, EMR, DMS, GLUE, S3, Lake Formation, Redshift, VPC, IAM, CloudWatch, SQS, Lambda, CloudTrail, Systems Manager, KMS, Kinesis Streams) Proficiency in one or more of the following scripting languages; SQL, Python, Scala, C#, or Go Working knowledge of scripting languages such as bash or powershell Track record of successfully building scalable Data Lake solutions that connects to distributed data storage using multiple data connectors Must have a background in data engineering – Data Warehouse, ETL/ELT and BI experience Serve as an expert; envision and integrate emerging data technologies, anticipate new trends to solve complex business and technical problems Working experience with various stream analytics technologies Familiarity with modern engineering practices, including agile development, CI/CD and devops High school diploma required. We empower inclusion At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here. Creating a world where more people have access to financial freedom Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom. For more information about our careers visit: https://symetra.eightfold.ai/careers Work Authorization Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company. Please review Symetra's Remote Network Minimum Requirements: As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection: Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband." Internet Type: Fiber, Cable (e.g., Comcast, Spectrum), or DSL. Not Permissible: Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up. When applying to jobs at Symetra you'll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra's standard as outlined above . Identity Verification Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity. Failure to comply with verification procedures may result in: Disqualification from the recruitment process Withdrawal of a job offer Termination of employment and other criminal and/or civil remedies, if fraud is discovered #LI-BW1 #LI-Remote Read Less
  • Staff Infrastructure Engineer II - Architect  

    - Tarrant County
    Symetra has an exciting new opportunity to join us as an Staff Infrast... Read More
    Symetra has an exciting new opportunity to join us as an Staff Infrastructure Engineer II! About the role A Staff Infrastructure Engineer II solves the most complex business challenges by coordinating the delivery of quality solutions from teams across multiple portfolios. They will be responsible for the technical direction, design and implementation of solutions across multiple portfolios. They are a champion of innovative solutions and ideas, and regularly participate in evaluation of new technologies and tooling. What you will do Explore and define how digital disruption as macro trend influences business models, products, systems. Consider short-term and long-term aspects in terms of how services will be utilized, perceived, and adopted across a wide range of applications. Assesses emerging trends, technologies, electronic platforms, and potential digital opportunities. Lead the design, architect, and deployment of efficiency enablers and solutions that are consumable to Symetra application teams. Develop 3-5 year technical roadmaps from a strategic and tactical perspective for the domain area. May present business cases and evaluate total cost of ownership and return on investment of various alternatives. Participate in the enterprise-wide systems architecture and integration strategies across multiple platforms, technologies or software systems. Recommend goals and strategies for technology projects and solutions in response to enterprise initiatives. Contributes to the delivery of strategies, standards and governance activities including design, build and other hands-on architectural activities. Provides regular reporting on progress, issues, and opportunities related to technical solutions and addresses issues and risks as applicable. Participates in the assessment of projects for architecture impacts in support of annual planning, resource estimation, and alignment with IT strategy and enterprise architecture. Key issue resolution management. Identify themes and provide visibility to root cause analysis resolution. What we offer you We don t take a one-size-fits-all approach when it comes to our employees. Our programs are crafted to make your life better both at work and at home. Flexible full-time or hybrid telecommuting arrangements Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6% Paid time away including vacation and sick time, flex days and ten paid holidays Give back to your community and double your impact through our company matching Want more details? Check out our Symetra Benefits Overview Compensation Salary Range: $151,300 - $252,100 plus eligibility for annual bonus program. Who you are Bachelor's degree in computer science, computer engineering, electrical engineering, systems analysis or a related field of study, or equivalent experience. 10 to 15 years of experience in at least two IT disciplines (such as technical architecture, network management, application development, middleware, information analysis, database management or operations) in a multitier environment. Familiarity with basic information management practices. Exposure to multiple, diverse technologies and processing environments. Exceptional interpersonal skills, including teamwork, facilitation and negotiation. Strong leadership skills. Excellent analytical and technical skills. Excellent written and verbal communication skills. Excellent planning and organizational skills. Ability to present ideas in user friendly language. Knowledge of all components of holistic enterprise architecture. Knowledge of business re-engineering principles and processes. Basic knowledge of financial models and budgeting. Familiarity with basic graphical modeling approaches, tools and model repositories. Understanding of the political climate of the enterprise and how to navigate the politics. Ability to balance the long-term ("big picture") and short-term implications of individual decisions. Ability to translate business needs into EA requirements. We empower inclusion At Symetra, we aspire to be the most inclusive insurance company in the country. We re building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here. Creating a world where more people have access to financial freedom Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we re guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they re buying, and we design products and operate our company to stand the test of time. We re committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom. Work Authorization Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company. #LI-ML1 #REMOTE Read Less
  • Sr. Infrastructure Engineer I  

    - Tarrant County
    We have an exciting new opportunity to join Symetra as a Senior Infras... Read More
    We have an exciting new opportunity to join Symetra as a Senior Infrastructure Engineer I. About the role As the Senior Infrastructure Engineer I you will solve complex business needs by delivering quality solutions with minimal guidance and supervision. You'll contribute to design elements, leverage engineering best practices, and elevate team processes. You'll solve problems and mentor others. What you will do Champion operational excellence by engineering and implementing improvements in support processes, tools, and customer experience. Develop trend analysis and root cause reporting, driving to identify and build automated solutions for common repeatable problems. Support leadership in project planning, documentation, and operational readiness activities that improve IT support maturity and alignment with business goals. Take full ownership of support tickets from initiation through resolution, regardless of origin, and ensure consistent ticket hygiene and timely escalations when necessary. Act as a high-level escalation partner for other Support Engineers on complex issues, identifying knowledge sharing opportunities. Coordinate cross-team efforts to resolve complex, multi-layered technical issues, facilitating collaboration between support, infrastructure, security, and application teams. Partner to drive root cause analysis for high-impact or recurring incidents, developing and executing remediation plans that address both immediate and systemic issues. Proactively review ticket portfolios, performance metrics, and system monitoring data to identify emerging trends and recommend preventive solutions. Ensure documentation standards by reviewing and contributing to a robust, well-organized internal Knowledge Base that enables scalable support and faster resolution. What we offer you We don t take a one-size-fits-all approach when it comes to our employees. Our programs are crafted to make your life better both at work and at home. Flexible full-time or hybrid telecommuting arrangements Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6% Paid time away including vacation and sick time, flex days and ten paid holidays Give back to your community and double your impact through our company matching Want more details? Check out our Symetra Benefits Overview Compensation Salary Range: $103,300 - $172,200 plus eligibility for annual bonus program. Your experience and skills Proven experience as an independent technical contributor, with an ability to provide technical mentorship to others. Demonstrated ability to manage escalations and maintain a calm, service-first approach in high-pressure situations. Two- or four-year degree or equivalent technical training. 7+ years of experience in a PC network environment, with progressive responsibility in technical troubleshooting and team collaboration. Strong knowledge of LAN/WAN infrastructure, VPN technologies, and networked PC environments. Relevant certifications preferred: A+, Network+, MCP, MCSA, MCSE. Excellent analytical skills, with a commitment to addressing full problem scope and identifying organizational impacts. Strong verbal and written communication skills, including documentation, executive updates, and knowledge base contributions. Comfortable navigating ambiguity, prioritizing conflicting demands, and influencing across technical functions. Ability to lift up to 30 lbs. We empower inclusion At Symetra, we aspire to be the most inclusive insurance company in the country. We re building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here. Creating a world where more people have access to financial freedom Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we re guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they re buying, and we design products and operate our company to stand the test of time. We re committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom. Work Authorization Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company. #LI-ML #REMOTE Read Less
  • Sr. Digital Marketing Data Analyst  

    - Tarrant County
    Symetra has an exciting new opportunity to join us as a Sr. Digital Ma... Read More
    Symetra has an exciting new opportunity to join us as a Sr. Digital Marketing Data Analyst! About the role We are seeking a Sr. Digital Marketing Data Analyst to measure, analyze, and interpret the performance of our digital marketing programs. In this role, you ll create insightful reports and data-driven narratives across channels including content, email, social, video, digital advertising, marketing automation, and web platforms. Using analytics, BI, and research tools, you ll deliver actionable insights to inform strategic decisions. Strong communication skills and a passion for partner engagement are essential as you help drive innovation and keep our marketing efforts competitive. What you will do Collaborate with partners and the digital marketing team to define key metrics, understand analytics needs, and deliver actionable insights through reports and dashboards. Create and present recurring and ad-hoc performance reports for marketing, sales, and senior leadership using tools like Power BI, Google Analytics, and Quantum Metric. Plan and facilitate partner intake sessions to gather requirements and develop reporting solutions aligned with business goals and priorities. Collect, process, model, and transform high-volume, complex data from various sources to support descriptive, diagnostic, predictive, and prescriptive analysis. Evaluate internal systems for efficiency, issues, and data accuracy; develop and maintain protocols for handling, processing, and cleaning data. Ensure documentation of reporting processes is current, complete, and accessible for consistency and scalability. Reflect on project requirements to identify potential gaps and provide proactive recommendations for improved outcomes and delivery. Build a strong understanding of Symetra s products, customers, data infrastructure, and strategic objectives, while ensuring data quality and integrity for reliable performance measurement. What we offer you If you want to invest in yourself and build a career, this is a great place to work. If you don't want to put in the effort to learn the industry and become a student of the business (it takes real effort!), there are easier places to work. Cris H. AVP Internal Sales, Training and Development Symetra is inclusive of all employees regardless of their personal differences. Darrell J. Actuary III "At Symetra, we prioritize learning and provide various resources like the Student of the Business courses, sponsorship for professional certifications, and helpful colleagues who are always ready to teach and answer questions. Financial Reporting Lead Senior Analyst Benefits and Perks We don t take a one-size-fits-all approach when it comes to our employees. Our programs are designed to make your life better both at work and at home. Flexible full-time or hybrid telecommuting arrangements Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6% Paid time away including vacation and sick time, flex days and ten paid holidays Give back to your community and double your impact through our company matching Want more details? Check out our Symetra Benefits Overview Compensation Salary Range: $85,400 - $142,300 plus eligibility for the company annual bonus program. Who You Are: High school diploma required; bachelor's degree in Computer Science, Engineering, Mathematics, or a related field preferred or 5 7 years of equivalent professional experience. Experienced in a corporate environment, ideally within a marketing department, partnering with Digital Marketing, Product Marketing, and Sales teams. Strong understanding of digital marketing channels, platforms, and practices, with the ability to interpret and present results to partners. Skilled communicator with the ability to convey technical information clearly to both technical and non-technical audiences. Collaborative and self-driven, with strong interpersonal skills and experience working cross-functionally with analytics and marketing teams. Proficient in SQL, Python, and/or R for data analysis and modeling. Hands-on experience with analytics platforms like Google Analytics and Quantum Metric, and data visualization tools preferably Power BI. Highly skilled in Microsoft Excel and Google Sheets for data manipulation and statistical analysis. Comfortable working with structured and unstructured data, with experience in data modeling and handling large-scale datasets. Able to gather and document business and reporting requirements from multiple sources. Capable of managing multiple data analysis requests of varying size, scope, and complexity. We empower inclusion. At Symetra, we aspire to be the most inclusive insurance company in the country. We re building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here. Creating a world where more people have access to financial freedom. Symetra is a national financial services company that helps people achieve their financial goals and have confidence in the future. We value transparency and sustainability, providing competitive products and clear communication. Our commitment to DEI means we support our communities and prioritize financial freedom for all. For more information about our careers visit https://symetra.eightfold.ai/careers. Work Authorization This role does not offer employer work visa sponsorship or support. Applicants need to be authorized to work in the United States at hire and throughout their employment. #LI-BW1 #REMOTE Read Less
  • Infrastructure Engineer I  

    - Tarrant County
    We have an exciting new opportunity to join Symetra as a Infrastructur... Read More
    We have an exciting new opportunity to join Symetra as a Infrastructure Engineer I. About the role As the Infrastructure Engineer I you will solve simple business needs with guidance and supervision. What you will do Take full lifecycle ownership of support tickets from initiation to resolution, regardless of origin, coordinating with other teams as needed and escalating blockers appropriately. Perform root cause analysis to resolve the entire scope of technical issues, assessing whether a broader organizational impact exists and addressing it when applicable. Monitor and triage ServiceNow incident and service request queues, responding within defined SLAs to ensure high-quality support. Proactively analyze ticket trends, system monitoring tools, and employee feedback to identify and remediate issues before they impact the broader user base. Maintain and support hardware and software environments, including PCs, laptops, printers, peripherals, and enterprise applications, both onsite and remote. Provide 2nd level support and serve as an escalation point for complex technical issues, while maintaining accountability for ticket resolution. Support imaging, configuration, installation, and repair of networked devices, including VPN access and Cisco VPN Client support. Contribute to and maintain a robust, searchable internal and external Knowledge Base to ensure consistent and scalable solutions. Perform asset lifecycle management activities to ensure accurate and current inventory tracking of all IT hardware. What we offer you We don t take a one-size-fits-all approach when it comes to our employees. Our programs are crafted to make your life better both at work and at home. Flexible full-time or hybrid telecommuting arrangements Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6% Paid time away including vacation and sick time, flex days and ten paid holidays Give back to your community and double your impact through our company matching Want more details? Check out our Symetra Benefits Overview Compensation Salary Range: $42.38 - $70.68/hr plus eligibility for annual bonus program. Your experience and skills Demonstrated experience collaborating across technical teams to drive solutions forward. Proven ability to provide excellent customer service, communicate clearly, and manage escalations professionally. Two- or four-year degree or equivalent technical training. 2+ years of experience supporting a PC network environment. Strong understanding of PC networks and LAN/WAN infrastructure. Relevant certifications preferred: A+, Network+, MCP, MCSA, or MCSE. Excellent problem-solving and analytical skills, with a focus on holistic resolution and continuous improvement. Strong documentation and knowledge-sharing mindset. Ability to lift up to 30 lbs. We empower inclusion At Symetra, we aspire to be the most inclusive insurance company in the country. We re building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here. Creating a world where more people have access to financial freedom Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we re guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they re buying, and we design products and operate our company to stand the test of time. We re committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom. Work Authorization Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company. #LI-ML1 #REMOTE Read Less
  • Infrastructure Engineer II  

    We have an exciting new opportunity to join Symetra as a Infrastructur... Read More
    We have an exciting new opportunity to join Symetra as a Infrastructure Engineer II. About the role As the Infrastructure Engineer II you will solve business needs with some guidance and supervision. They participate in design reviews, suggest improvements, and guide interns and entry-level engineers. What you will do Serve as a point of escalation for high-complexity technical issues, demonstrating expert-level troubleshooting and resolution capabilities across hardware, software, and network environments. Analyze trends and system data to proactively identify root causes, recommend systemic improvements, and reduce recurring issues across the organization. Independently manage support tickets with increased autonomy and accountability, coordinating resolution across multiple teams and ensuring timely communication and closure within SLAs. Own the consultation and triage process for escalated issues and business-critical impacts, engaging cross-functional teams as needed. Provide technical mentorship to peer team members, sharing best practices and supporting skills development. Contribute to and maintain the Knowledge Base with advanced troubleshooting content and scalable solutions, ensuring accuracy and accessibility. Drive process improvement initiatives by evaluating current support workflows, recommending enhancements, and contributing to strategic planning. Dedicate approximately 50% of time to project work supporting strategic IT initiatives, such as technology upgrades, infrastructure optimization, and data-driven reporting. Deliver reporting and analysis on end-user device health and support trends to influence future planning and investment What we offer you We don t take a one-size-fits-all approach when it comes to our employees. Our programs are crafted to make your life better both at work and at home. Flexible full-time or hybrid telecommuting arrangements Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6% Paid time away including vacation and sick time, flex days and ten paid holidays Give back to your community and double your impact through our company matching Want more details? Check out our Symetra Benefits Overview Compensation Salary Range: $93,900 - $156,600 plus eligibility for annual bonus program. Your experience and skills 5+ years of experience in IT support with progressively increasing technical responsibilities. Demonstrated proficiency in analyzing technical data, identifying trends, and delivering actionable insights. Expert-level knowledge of Microsoft technologies. Strong understanding of networking concepts, LAN/WAN environments, and cloud computing technologies. Experience supporting enterprise endpoint environments (PCs, laptops, printers, peripherals) for both onsite and remote users. Proven ability to mentor peers, lead by example, and collaborate effectively across technical and non-technical teams. Strong documentation mindset and a proactive approach to knowledge sharing. Relevant certifications preferred: A+, Network+, MCP, MCSA, MCSE. We empower inclusion At Symetra, we aspire to be the most inclusive insurance company in the country. We re building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here. Creating a world where more people have access to financial freedom Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we re guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they re buying, and we design products and operate our company to stand the test of time. We re committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom. Work Authorization Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company. #LI-ML1 Read Less
  • Infrastructure Engineer II  

    - Tarrant County
    We have an exciting new opportunity to join Symetra as a Infrastructur... Read More
    We have an exciting new opportunity to join Symetra as a Infrastructure Engineer II. About the role As the Infrastructure Engineer II you will solve business needs with some guidance and supervision. They participate in design reviews, suggest improvements, and guide interns and entry-level engineers. What you will do Serve as a point of escalation for high-complexity technical issues, demonstrating expert-level troubleshooting and resolution capabilities across hardware, software, and network environments. Analyze trends and system data to proactively identify root causes, recommend systemic improvements, and reduce recurring issues across the organization. Independently manage support tickets with increased autonomy and accountability, coordinating resolution across multiple teams and ensuring timely communication and closure within SLAs. Own the consultation and triage process for escalated issues and business-critical impacts, engaging cross-functional teams as needed. Provide technical mentorship to peer team members, sharing best practices and supporting skills development. Contribute to and maintain the Knowledge Base with advanced troubleshooting content and scalable solutions, ensuring accuracy and accessibility. Drive process improvement initiatives by evaluating current support workflows, recommending enhancements, and contributing to strategic planning. Dedicate approximately 50% of time to project work supporting strategic IT initiatives, such as technology upgrades, infrastructure optimization, and data-driven reporting. Deliver reporting and analysis on end-user device health and support trends to influence future planning and investment What we offer you We don t take a one-size-fits-all approach when it comes to our employees. Our programs are crafted to make your life better both at work and at home. Flexible full-time or hybrid telecommuting arrangements Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6% Paid time away including vacation and sick time, flex days and ten paid holidays Give back to your community and double your impact through our company matching Want more details? Check out our Symetra Benefits Overview Compensation Salary Range: $93,900 - $156,600 plus eligibility for annual bonus program. Your experience and skills 5+ years of experience in IT support with progressively increasing technical responsibilities. Demonstrated proficiency in analyzing technical data, identifying trends, and delivering actionable insights. Expert-level knowledge of Microsoft technologies. Strong understanding of networking concepts, LAN/WAN environments, and cloud computing technologies. Experience supporting enterprise endpoint environments (PCs, laptops, printers, peripherals) for both onsite and remote users. Proven ability to mentor peers, lead by example, and collaborate effectively across technical and non-technical teams. Strong documentation mindset and a proactive approach to knowledge sharing. Relevant certifications preferred: A+, Network+, MCP, MCSA, MCSE. We empower inclusion At Symetra, we aspire to be the most inclusive insurance company in the country. We re building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here. Creating a world where more people have access to financial freedom Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we re guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they re buying, and we design products and operate our company to stand the test of time. We re committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom. Work Authorization Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company. #LI-ML1 #REMOTE Read Less
  • Infrastructure Engineer I  

    We have an exciting new opportunity to join Symetra as a Infrastructur... Read More
    We have an exciting new opportunity to join Symetra as a Infrastructure Engineer I! About the role As the Infrastructure Engineer I you will solve simple business needs with guidance and supervision. What you will do Take full lifecycle ownership of support tickets from initiation to resolution, regardless of origin, coordinating with other teams as needed and escalating blockers appropriately. Perform root cause analysis to resolve the entire scope of technical issues, assessing whether a broader organizational impact exists and addressing it when applicable. Monitor and triage ServiceNow incident and service request queues, responding within defined SLAs to ensure high-quality support. Proactively analyze ticket trends, system monitoring tools, and employee feedback to identify and remediate issues before they impact the broader user base. Maintain and support hardware and software environments, including PCs, laptops, printers, peripherals, and enterprise applications, both onsite and remote. Provide 2nd level support and serve as an escalation point for complex technical issues, while maintaining accountability for ticket resolution. Support imaging, configuration, installation, and repair of networked devices, including VPN access and Cisco VPN Client support. Contribute to and maintain a robust, searchable internal and external Knowledge Base to ensure consistent and scalable solutions. Perform asset lifecycle management activities to ensure accurate and current inventory tracking of all IT hardware. What we offer you We don t take a one-size-fits-all approach when it comes to our employees. Our programs are crafted to make your life better both at work and at home. Flexible full-time or hybrid telecommuting arrangements Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6% Paid time away including vacation and sick time, flex days and ten paid holidays Give back to your community and double your impact through our company matching Want more details? Check out our Symetra Benefits Overview Compensation Salary Range: $42.38 - $70.68/hr plus eligibility for annual bonus program. Your experience and skills Demonstrated experience collaborating across technical teams to drive solutions forward. Proven ability to provide excellent customer service, communicate clearly, and manage escalations professionally. Two- or four-year degree or equivalent technical training. 2+ years of experience supporting a PC network environment. Strong understanding of PC networks and LAN/WAN infrastructure. Relevant certifications preferred: A+, Network+, MCP, MCSA, or MCSE. Excellent problem-solving and analytical skills, with a focus on holistic resolution and continuous improvement. Strong documentation and knowledge-sharing mindset. Ability to lift up to 30 lbs. We empower inclusion At Symetra, we aspire to be the most inclusive insurance company in the country. We re building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here. Creating a world where more people have access to financial freedom Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we re guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they re buying, and we design products and operate our company to stand the test of time. We re committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom. Work Authorization Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company. #LI-ML1 Read Less

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Astrid-Lindgren-Weg 12 38229 Salzgitter Germany