Job Title- Manager, Sourcing Portfolio
We are seeking an experienced Sourcing & Procurement Manager to lead strategic sourcing initiatives, category strategies, supplier performance, and contract negotiations for a large-scale power generation organization.
Key Responsibilities
Lead strategic sourcing and category management across multiple spend categories.Develop sourcing strategies focused on cost savings, TCO, supplier optimization, and operational reliability.Lead complex RFPs, negotiations, spend analysis, benchmarking, and contract execution.Manage supplier relationships, performance, SLAs, and supply chain risk.Partner with business leaders and lead cross-functional sourcing initiatives.Oversee contract governance and approve $500K–$10M contracts/POs.Lead and develop a team of Category Leaders.Must-Have Skills
8+ years of sourcing, procurement, or related experience.Strong strategic sourcing, category management, negotiation, and spend management experience.Proven people leadership and cross-functional leadership skills.Strong supplier relationship and contract management experience.Excellent problem-solving and stakeholder management skills.Bachelor’s degree or equivalent experience.Preferred
Utility/Energy industry experienceSAP/SRMCPSM, Six Sigma, or similar certificationMBA or advanced degreeProject management experience\nCompany DescriptionAt Swoon, we believe the future is built by great teams working on the technologies that keep the world running. That’s why we focus on more than just filling roles. We help companies build the right teams at the right time – teams that move big ideas forward.
Across the US and Canada, leading organizations trust us to leverage our expertise to help them build, secure, and scale the technologies that are shaping tomorrow. The result isn’t just successful hires. It’s a hiring journey that’s as rewarding as the outcome: teams that thrive, cultures that grow stronger, and results that exceed expectations.
Because at the end of the day, we exist to help companies and people achieve their boldest ambitions.
Company DescriptionAt Swoon, we believe the future is built by great teams working on the technologies that keep the world running. That’s why we focus on more than just filling roles. We help companies build the right teams at the right time – teams that move big ideas forward.\r\n\r\nAcross the US and Canada, leading organizations trust us to leverage our expertise to help them build, secure, and scale the technologies that are shaping tomorrow. The result isn’t just successful hires. It’s a hiring journey that’s as rewarding as the outcome: teams that thrive, cultures that grow stronger, and results that exceed expectations.\r\n\r\nBecause at the end of the day, we exist to help companies and people achieve their boldest ambitions. Read LessPosition: Accounts Payable/Receivable Specialist
Location: Hybrid – Allentown, PA
Pay Rate: $24/hr
Duration: Through August 24, 2027
In this role, you'll support accounts payable and receivable activities, process invoices and electronic payments, reconcile vendor and customer accounts, and help resolve payment-related issues while ensuring accuracy and compliance with company policies.
Key Responsibilities:
Match and validate invoices against purchase orders and process disbursement requests.Research and resolve invoice and payment exceptions with internal stakeholders.Prepare and process electronic payments.Respond to internal and external invoice and payment inquiries.Reconcile monthly vendor and customer statements and related transactions.Maintain accurate AP/AR records and ensure transactions comply with company policies.Provide support to internal users regarding AP/AR processes.Assist with accounting administration, including scanning, processing mail, copying, and document management.Support the team with backlog or high-priority accounting activities.Maintain confidentiality of financial and organizational information.Research and process exception/problem invoices and payments through final resolution.Qualifications:
High school diploma or equivalent.3–5 years of relevant AP/AR or accounting experience.Strong attention to detail and accuracy.Excellent written and verbal communication skills.Strong customer service skills.Ability to work independently with minimal supervision.Ability to adapt to changing priorities and learn new processes.Proficiency with Microsoft Office, particularly Outlook, Word, and Excel.Oracle and/or accounts payable experience is preferred but not required.\nCompany DescriptionAt Swoon, we believe the future is built by great teams working on the technologies that keep the world running. That’s why we focus on more than just filling roles. We help companies build the right teams at the right time – teams that move big ideas forward.
Across the US and Canada, leading organizations trust us to leverage our expertise to help them build, secure, and scale the technologies that are shaping tomorrow. The result isn’t just successful hires. It’s a hiring journey that’s as rewarding as the outcome: teams that thrive, cultures that grow stronger, and results that exceed expectations.
Because at the end of the day, we exist to help companies and people achieve their boldest ambitions.
Company DescriptionAt Swoon, we believe the future is built by great teams working on the technologies that keep the world running. That’s why we focus on more than just filling roles. We help companies build the right teams at the right time – teams that move big ideas forward.\r\n\r\nAcross the US and Canada, leading organizations trust us to leverage our expertise to help them build, secure, and scale the technologies that are shaping tomorrow. The result isn’t just successful hires. It’s a hiring journey that’s as rewarding as the outcome: teams that thrive, cultures that grow stronger, and results that exceed expectations.\r\n\r\nBecause at the end of the day, we exist to help companies and people achieve their boldest ambitions. Read LessPosition: Customer Operations Support Specialist
Location: Remote (Local candidates preferred for occasional onsite meetings if needed)
Pay Rate: $18/hr
Duration: August 24, 2026 – February 21, 2027
In this role, you'll support the Capital Services and Support team by managing billing activities, maintaining accurate records, and ensuring customer account information is processed correctly.
Key Responsibilities:
Enter billing agreements into the GSP system based on daily cycler rental shipments.Review customer accounts to identify duplicate device assignments and active billing agreements.Coordinate the retrieval of duplicate equipment when necessary.Maintain and update Excel tracking files and billing records.Ensure data accuracy and perform routine quality checks.Research and resolve routine customer operations issues.Support back-office customer operations and billing processes.Learn and utilize systems such as GSP and JD Edwards.Collaborate with cross-functional teams to resolve issues and meet operational deadlines.Prioritize multiple assignments while maintaining a high level of accuracy.Qualifications:
2–5 years of customer operations, administrative, billing, or data entry experience.High school diploma or equivalent required; bachelor's degree preferred.Strong attention to detail and organizational skills.Experience working with Microsoft Excel.Ability to learn new systems quickly, including JD Edwards and GSP.Strong written and verbal communication skills.Ability to manage multiple priorities and meet deadlines in a fast-paced environment.Strong problem-solving skills and ability to work independently and collaboratively.\nCompany DescriptionAt Swoon, we believe the future is built by great teams working on the technologies that keep the world running. That’s why we focus on more than just filling roles. We help companies build the right teams at the right time – teams that move big ideas forward.
Across the US and Canada, leading organizations trust us to leverage our expertise to help them build, secure, and scale the technologies that are shaping tomorrow. The result isn’t just successful hires. It’s a hiring journey that’s as rewarding as the outcome: teams that thrive, cultures that grow stronger, and results that exceed expectations.
Because at the end of the day, we exist to help companies and people achieve their boldest ambitions.
Company DescriptionAt Swoon, we believe the future is built by great teams working on the technologies that keep the world running. That’s why we focus on more than just filling roles. We help companies build the right teams at the right time – teams that move big ideas forward.\r\n\r\nAcross the US and Canada, leading organizations trust us to leverage our expertise to help them build, secure, and scale the technologies that are shaping tomorrow. The result isn’t just successful hires. It’s a hiring journey that’s as rewarding as the outcome: teams that thrive, cultures that grow stronger, and results that exceed expectations.\r\n\r\nBecause at the end of the day, we exist to help companies and people achieve their boldest ambitions. Read LessSenior Technical Recruiter
Contract Duration - 4 months/w2
About the Opportunity
Join a global Talent Acquisition team supporting a leading medical technology organization dedicated to improving patient mobility and advancing healthcare innovation. We are seeking a Senior Technical Recruiter to support highly technical hiring initiatives within an Austin-based robotics and engineering organization.
This role will partner closely with hiring managers and HR stakeholders to develop effective recruiting strategies, identify top technical talent, and deliver an exceptional candidate experience throughout the hiring process.
What You’ll Do
Manage the full-cycle recruitment process, from intake discussions through offer execution and onboarding.Partner with hiring managers to understand business needs, define role requirements, and develop targeted sourcing strategies.Recruit highly technical talent across engineering and technology disciplines.Utilize market insights and recruiting data to advise hiring teams on talent availability, compensation trends, and sourcing approaches.Build and maintain strong candidate pipelines through proactive sourcing and networking.Conduct candidate screening and assessments to ensure alignment with technical requirements and company values.Guide candidates and hiring teams through the interview process while ensuring a seamless experience.Manage offer negotiations and drive successful outcomes for both candidates and business partners.Maintain accurate candidate records and recruiting activity within ATS and HR systems.Required Qualifications
6+ years of full-cycle recruiting experience.3+ years of experience recruiting for technical positions.Proven experience sourcing and hiring technical professionals, including senior individual contributors.Experience partnering with hiring managers as a consultative recruiting advisor.Experience managing recruiting processes from kickoff through offer acceptance.Strong sourcing skills with the ability to identify and engage passive candidates.Excellent communication, relationship-building, and negotiation skills.Experience using applicant tracking systems and recruiting technologies.Preferred Experience
Experience recruiting for robotics, engineering, software, hardware, embedded systems, or advanced technology roles.Experience supporting medical technology, healthcare technology, manufacturing, or highly regulated industries.Experience hiring technical professionals from Senior Engineer through Director level.Required Skills
Technical RecruitingFull-Cycle RecruitmentTalent SourcingCandidate EngagementHiring Manager PartnershipStakeholder ManagementInterview ManagementOffer NegotiationATS & Recruiting ToolsAt Swoon, we believe the future is built by great teams working on the technologies that keep the world running. That’s why we focus on more than just filling roles. We help companies build the right teams at the right time – teams that move big ideas forward.
Across the US and Canada, leading organizations trust us to leverage our expertise to help them build, secure, and scale the technologies that are shaping tomorrow. The result isn’t just successful hires. It’s a hiring journey that’s as rewarding as the outcome: teams that thrive, cultures that grow stronger, and results that exceed expectations.
Because at the end of the day, we exist to help companies and people achieve their boldest ambitions.
Company DescriptionAt Swoon, we believe the future is built by great teams working on the technologies that keep the world running. That’s why we focus on more than just filling roles. We help companies build the right teams at the right time – teams that move big ideas forward.\r\n\r\nAcross the US and Canada, leading organizations trust us to leverage our expertise to help them build, secure, and scale the technologies that are shaping tomorrow. The result isn’t just successful hires. It’s a hiring journey that’s as rewarding as the outcome: teams that thrive, cultures that grow stronger, and results that exceed expectations.\r\n\r\nBecause at the end of the day, we exist to help companies and people achieve their boldest ambitions. Read Less#100138
Title: It Architect 2
Location: Peoria, IL- 100% onsite (preference first goes to local candidates, open to non-local candidates who can 100% relocate 2 weeks from offer and be onsite day 1 at their own cost)
Type: Contract
Hours: 8-4 M-F, 40 hour work days
Pay: range $60-61/hour on w2
Length: 24 months- possibility to extend
Screenings: no tech, full panel drug and background once hired
+optional benefits, long term contract with ability to extend
⭐ Must haves:
Education & Experience Required:
Bachelor’s Degree with 2-4 years exp in this capacityIT related experience doing application Development, Support, and ArchitectureGood understanding of Software Development Life CyclePrior experience creating architecture diagrams and design documentationSuccessfully implemented both API and ETL based integration architecturesPrior experience working with Saas and cloud based technologiesExperience working with major applications with that serve thousands of users located globally.Top candidate will have experience with:
SnowflakeSnaplogicSQLPythonAIGithub/DevopsSoft Skills
Strong written and verbal communicationStrong accountability, planning/organization, teamwork, and customer focusAbility to work under pressure and within time constraintsAbility to self-learn new skills or technologiesDisqualifiers/Red Flags/Overqualifications:
Consistent job hopping/ choppy tenure.If candidate is not local but open to relocation on their dime and being there in office day 1, please make that clear on the resume.
This role is responsible for gathering requirements, experimenting with various technologies, creating technical design, overseeing development, and verifying successful deployment of integration solutions required for Coupa.
This role will create technical architectures to move data across various applications including Coupa. Candidate will understand requirements, document data sources, understand technology limitations, factor in security risk to create and drive technical solutions into production.
Position’s Contributions to Work Group:
Understand current technical architecture and functionality of systemsUnderstand business goals and make sure architecture supports goalsWork with whoever needed to achieve goals: developers, security, other applications teams, Enterprise Architect, Business Partners
Typical task breakdown:
Work with Coupa application and integration that enable itGather requirements from various business partners and create design documentsOversee testing to verify results are as expectedWork with developers to understand implement solutionsWork with other application teams to deploy new functionality and resolve issues through architecture changesConduct experiments with technology develop solutionsUse data to make recommendations and support decisionsInteraction with team:
Working with internal business partners and various developers.Direct Team consists of 4 client employees and managed services provided by external suppliersWork environment:
Onsite site full time ( 5 days a week)\nCompany DescriptionAt Swoon, we believe the future is built by great teams working on the technologies that keep the world running. That’s why we focus on more than just filling roles. We help companies build the right teams at the right time – teams that move big ideas forward.
Across the US and Canada, leading organizations trust us to leverage our expertise to help them build, secure, and scale the technologies that are shaping tomorrow. The result isn’t just successful hires. It’s a hiring journey that’s as rewarding as the outcome: teams that thrive, cultures that grow stronger, and results that exceed expectations.
Because at the end of the day, we exist to help companies and people achieve their boldest ambitions.
Company DescriptionAt Swoon, we believe the future is built by great teams working on the technologies that keep the world running. That’s why we focus on more than just filling roles. We help companies build the right teams at the right time – teams that move big ideas forward.\r\n\r\nAcross the US and Canada, leading organizations trust us to leverage our expertise to help them build, secure, and scale the technologies that are shaping tomorrow. The result isn’t just successful hires. It’s a hiring journey that’s as rewarding as the outcome: teams that thrive, cultures that grow stronger, and results that exceed expectations.\r\n\r\nBecause at the end of the day, we exist to help companies and people achieve their boldest ambitions. Read LessLocation: Lenoir, NC (Onsite)
Pay: $24.00–$28.00/hr (Based on Experience)
Schedule: Monday–Saturday | 10-Hour Shifts (Saturdays typically 8 hours)
Project Duration: Through November
Overview
We are seeking Data Center Technicians (Levels I–III) to support a large-scale data center construction project in Lenoir, NC. This is an onsite opportunity for technicians with fiber installation experience who are comfortable working extended hours in a fast-paced environment.
This role is ideal for candidates with hands-on experience in structured cabling and fiber infrastructure who are looking to gain valuable experience on a major data center build.
Responsibilities
Install and support fiber infrastructure within a data center environmentPerform fiber pulling, routing, and porting activitiesAssist with cluster installations and cable managementFollow project standards, quality requirements, and safety proceduresWork collaboratively with field technicians and project leadsMaintain a clean and organized work area while meeting project deadlinesRequirements
Technician Level I, II, or III experiencePrevious experience with:Fiber PullingFiber PortingCluster InstallationsExperience in structured cabling or data center environments preferredOSHA 10 Certification is required prior to startComfortable working Monday through SaturdayAbility to work 10-hour shifts (Saturdays are typically 8-hour shifts)Able to work in an active construction environment\nCompany DescriptionAt Swoon, we believe the future is built by great teams working on the technologies that keep the world running. That’s why we focus on more than just filling roles. We help companies build the right teams at the right time – teams that move big ideas forward.
Across the US and Canada, leading organizations trust us to leverage our expertise to help them build, secure, and scale the technologies that are shaping tomorrow. The result isn’t just successful hires. It’s a hiring journey that’s as rewarding as the outcome: teams that thrive, cultures that grow stronger, and results that exceed expectations.
Because at the end of the day, we exist to help companies and people achieve their boldest ambitions.
Company DescriptionAt Swoon, we believe the future is built by great teams working on the technologies that keep the world running. That’s why we focus on more than just filling roles. We help companies build the right teams at the right time – teams that move big ideas forward.\r\n\r\nAcross the US and Canada, leading organizations trust us to leverage our expertise to help them build, secure, and scale the technologies that are shaping tomorrow. The result isn’t just successful hires. It’s a hiring journey that’s as rewarding as the outcome: teams that thrive, cultures that grow stronger, and results that exceed expectations.\r\n\r\nBecause at the end of the day, we exist to help companies and people achieve their boldest ambitions. Read LessTitle: Fraud Specialist/Fraud Operations Specialist II #100112
Location: Hybrid - 4x in office - Overland Park, KS or Allentown PA
Pay: $21.12/hr w2 (exact rate no flex)
Length: 6 months (until 1/29/27)-possibility to extend
Screenings: tech prior to submission, full panel drug and background once hired
IV process: 1-2 rounds
+optional benefits, long term contract with ability to extend or convert to full time
Must Haves:
- Microsoft Office Suite
- Experience with ticket and case management systems
- Basic data analysis and reporting skills
-1-3 years of experience in Corporate Investigations Compliance Human Resources Investigations Fraud Investigations Risk Management Customer Privacy Legal Support Law Enforcement or a related investigative field.
- Experience conducting research fact-finding case documentation and investigative analysis.
- Experience handling sensitive or confidential information.
- Familiarity with case management systems and investigative documentation practices.
- Some college preferred
Work Arrangement:
Hybrid - 4 days/week onsite to start. Resource must be based near and able to work from either the Overland Park KS office or the Allentown PA office. Depending on workload and business needs the schedule may transition to 3 days/week onsite later in the engagement.
Technology Requirements:
- Microsoft Office Suite
- Experience with ticket and case management systems
- Basic data analysis and reporting skills
What Does a Typical Day Look Like? Daily Tasks
- Conduct investigations involving policy violations compliance matters and customer privacy concerns under established procedures and guidance from senior investigators.
- Gather review and analyze information from internal systems records and business partners to support investigative findings.
- Document investigative activities findings and recommendations in case management systems.
- Prepare investigative summaries reports and supporting documentation for Corporate Investigations Legal Affairs Privacy Compliance Human Resources and business stakeholders.
- Manage assigned caseload and ensure timely progression of investigations and related follow-up actions.
- Coordinate with investigators attorneys Privacy Compliance Human Resources and business partners to obtain information and resolve investigative matters.
- Support customer privacy investigations and regulatory response activities as needed.
- Maintain confidentiality and handle sensitive information in accordance with company policies and investigative standards.
- Participate in case reviews team discussions and other investigative activities as assigned.
Preferred Background / Prior Work Experience
- 1-3 years of experience in Corporate Investigations Compliance Human Resources Investigations Fraud Investigations Risk Management Customer Privacy Legal Support Law Enforcement or a related investigative field.
- Experience conducting research fact-finding case documentation and investigative analysis.
- Experience handling sensitive or confidential information.
- Familiarity with case management systems and investigative documentation practices.
- Some college preferred
Priority Soft Skills
- Strong attention to detail
- Dependable and organized
- Critical thinking and problem-solving
- Effective written and verbal communication
- Ability to manage multiple priorities and deadlines
- Team-oriented mindset
- Sound judgment and discretion when handling sensitive matters
Additional Qualifications
- Experience working with sensitive customer employee or business information preferred.
- Proficiency with reporting documentation and case tracking processes preferred.
- Ability to analyze information from multiple sources and clearly document findings.
- Experience supporting compliance privacy employment or policy-related investigations preferred.
Seniority LevelAt Swoon, we believe the future is built by great teams working on the technologies that keep the world running. That’s why we focus on more than just filling roles. We help companies build the right teams at the right time – teams that move big ideas forward.
Across the US and Canada, leading organizations trust us to leverage our expertise to help them build, secure, and scale the technologies that are shaping tomorrow. The result isn’t just successful hires. It’s a hiring journey that’s as rewarding as the outcome: teams that thrive, cultures that grow stronger, and results that exceed expectations.
Because at the end of the day, we exist to help companies and people achieve their boldest ambitions.
Company DescriptionAt Swoon, we believe the future is built by great teams working on the technologies that keep the world running. That’s why we focus on more than just filling roles. We help companies build the right teams at the right time – teams that move big ideas forward.\r\n\r\nAcross the US and Canada, leading organizations trust us to leverage our expertise to help them build, secure, and scale the technologies that are shaping tomorrow. The result isn’t just successful hires. It’s a hiring journey that’s as rewarding as the outcome: teams that thrive, cultures that grow stronger, and results that exceed expectations.\r\n\r\nBecause at the end of the day, we exist to help companies and people achieve their boldest ambitions. Read LessPosition: Buyer/Purchasing 2
Location: Clayton, NC (100% Onsite)
Pay Rate: $21/hr
Duration: 24 Months
Key Responsibilities:
Prepare and manage purchase orders for machinery, equipment, tools, parts, and services.Issue RFQs (Requests for Quotation) to suppliers and analyze total cost of ownership (TCO).Evaluate suppliers based on cost, quality, delivery, service, and overall performance.Present sourcing analyses and recommendations to leadership.Partner with Engineering to review technical requirements and supplier capabilities.Monitor supplier performance and shipments to ensure on-time delivery.Resolve issues related to delayed or defective materials and services.Maintain purchasing, supplier, quality, and sourcing data, including purchase orders, quotations, invoices, and supplier metrics.Support implementation of sourcing strategies and continuous process improvements.Collaborate with cross-functional teams to achieve procurement, quality, and operational goals.Qualifications:
Bachelor's degree in Finance, Engineering, Business, or a related field.2–4 years of purchasing, procurement, sourcing, or supplier management experience.Strong communication, negotiation, and relationship-building skills.Experience with supplier management and procurement processes.Strong analytical and problem-solving abilities.Proficiency with Microsoft Office, particularly Excel.Ability to read engineering prints/drawings is preferred.Experience with data analysis and process improvement is a plus.Willingness to travel up to 25% within the U.S. and Mexico.\nCompany DescriptionAt Swoon, we believe the future is built by great teams working on the technologies that keep the world running. That’s why we focus on more than just filling roles. We help companies build the right teams at the right time – teams that move big ideas forward.
Across the US and Canada, leading organizations trust us to leverage our expertise to help them build, secure, and scale the technologies that are shaping tomorrow. The result isn’t just successful hires. It’s a hiring journey that’s as rewarding as the outcome: teams that thrive, cultures that grow stronger, and results that exceed expectations.
Because at the end of the day, we exist to help companies and people achieve their boldest ambitions.
Company DescriptionAt Swoon, we believe the future is built by great teams working on the technologies that keep the world running. That’s why we focus on more than just filling roles. We help companies build the right teams at the right time – teams that move big ideas forward.\r\n\r\nAcross the US and Canada, leading organizations trust us to leverage our expertise to help them build, secure, and scale the technologies that are shaping tomorrow. The result isn’t just successful hires. It’s a hiring journey that’s as rewarding as the outcome: teams that thrive, cultures that grow stronger, and results that exceed expectations.\r\n\r\nBecause at the end of the day, we exist to help companies and people achieve their boldest ambitions. Read LessPosition Overview
We are seeking an experienced HVAC Service Technician to support the startup, commissioning, warranty, service, and troubleshooting of HVAC systems installed in large-scale multifamily and high-rise projects.
This position is designed for a technician with strong refrigeration knowledge and hands-on experience working with VRF, VRV, and DX systems. The successful candidate must be comfortable independently diagnosing complex equipment issues and traveling frequently to project locations throughout the region.
Key Responsibilities
Perform HVAC equipment startups, commissioning, service, and warranty work.Troubleshoot refrigeration, mechanical, electrical, and controls-related equipment issues.Diagnose and repair VRF, VRV, and DX systems.Confirm proper system operation and identify installation or performance issues.Support HVAC systems within large-scale multifamily and high-rise construction environments.Travel to active project sites throughout North Carolina, South Carolina, and Virginia.Maintain service equipment, tools, and refrigerants housed in a company-provided van.Communicate clearly with project teams regarding system conditions, repairs, and recommended next steps.Required Qualifications
5–10 years of HVAC startup, commissioning, service, and warranty experience.Experience supporting large-scale multifamily or high-rise projects.Hands-on experience with VRF, VRV, and DX systems.Strong understanding of refrigeration principles and HVAC troubleshooting.EPA Universal certification.Ability and willingness to travel frequently throughout the assigned region.Ability to work independently and solve complex equipment problems.Stable employment history or a clear explanation of project-based assignments.Preferred Experience
Manufacturer training or certifications from companies such as Daikin, LG, Mitsubishi, or similar HVAC manufacturers.Experience working on HVAC systems serving large apartment, condominium, mixed-use, or high-rise developments.Experience identifying installation issues during startup and commissioning.Travel and Position Resources
Frequent regional travel is required. Travel will primarily be completed using a company-provided service van. Eligible travel expenses and per diem may be reimbursed when necessary.
The position also includes a company-provided cell phone. Relocation assistance may be available.
\nCompany DescriptionAt Swoon, we believe the future is built by great teams working on the technologies that keep the world running. That’s why we focus on more than just filling roles. We help companies build the right teams at the right time – teams that move big ideas forward.
Across the US and Canada, leading organizations trust us to leverage our expertise to help them build, secure, and scale the technologies that are shaping tomorrow. The result isn’t just successful hires. It’s a hiring journey that’s as rewarding as the outcome: teams that thrive, cultures that grow stronger, and results that exceed expectations.
Because at the end of the day, we exist to help companies and people achieve their boldest ambitions.
Company DescriptionAt Swoon, we believe the future is built by great teams working on the technologies that keep the world running. That’s why we focus on more than just filling roles. We help companies build the right teams at the right time – teams that move big ideas forward.\r\n\r\nAcross the US and Canada, leading organizations trust us to leverage our expertise to help them build, secure, and scale the technologies that are shaping tomorrow. The result isn’t just successful hires. It’s a hiring journey that’s as rewarding as the outcome: teams that thrive, cultures that grow stronger, and results that exceed expectations.\r\n\r\nBecause at the end of the day, we exist to help companies and people achieve their boldest ambitions. Read LessPosition Summary
We’re hiring a Customer Service Representative (“Concierge”) to serve as the first point of contact for customers with questions or concerns about their internet service. This role is focused on proactive, white-glove support—delivering a first-in-class experience with empathy, technical troubleshooting, and a commitment to resolving issues quickly (often before they become issues at all). You’ll support customers across phone, email, and chat while maintaining high satisfaction and first-contact resolution.
Responsibilities
Deliver exceptional customer service via phone, email, and chat, ensuring customers feel personally supportedResolve customer issues and complaints efficiently with empathy and professionalismHandle call intake in accordance with customer service policiesTroubleshoot internet-related technical issues and assist customers with solutionsEducate customers on products and services and recommend ways to improve their internet experience (inside sales)Process customer orders and cancellations for inbound sales; update account information on every interactionPartner with other departments to resolve complex issues; escalate unresolved issues when neededMeet or exceed service goals including response time, customer satisfaction, and first-call resolutionMaintain up-to-date product and technical knowledgeQualifications
High school diploma or equivalent required; Bachelor’s degree preferred3+ years of customer service experience (telecommunications industry preferred)Demonstrated ability to connect with customers and deliver exceptional satisfaction scoresStrong knowledge of fiber internet market and technology trendsExcellent communication and interpersonal skillsAbility to multitask in a fast-paced environmentStrong problem-solving and critical-thinking skillsAble to learn new technical skills quicklyProficient in Microsoft Office; experience with CRM and/or billing systemsFlexible schedule availability (evenings, weekends, holidays as needed)\nCompany DescriptionAt Swoon, we believe the future is built by great teams working on the technologies that keep the world running. That’s why we focus on more than just filling roles. We help companies build the right teams at the right time – teams that move big ideas forward.
Across the US and Canada, leading organizations trust us to leverage our expertise to help them build, secure, and scale the technologies that are shaping tomorrow. The result isn’t just successful hires. It’s a hiring journey that’s as rewarding as the outcome: teams that thrive, cultures that grow stronger, and results that exceed expectations.
Because at the end of the day, we exist to help companies and people achieve their boldest ambitions.
Company DescriptionAt Swoon, we believe the future is built by great teams working on the technologies that keep the world running. That’s why we focus on more than just filling roles. We help companies build the right teams at the right time – teams that move big ideas forward.\r\n\r\nAcross the US and Canada, leading organizations trust us to leverage our expertise to help them build, secure, and scale the technologies that are shaping tomorrow. The result isn’t just successful hires. It’s a hiring journey that’s as rewarding as the outcome: teams that thrive, cultures that grow stronger, and results that exceed expectations.\r\n\r\nBecause at the end of the day, we exist to help companies and people achieve their boldest ambitions. Read Less