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Swissport International AG
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  • HQA Compensation Compliance Analyst  

    - Boston
    Overview: Are you ready to take flight in a dynamic and fast-paced av... Read More
    Overview:
    Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides G round H andling, C argo H andling, and P assenger S ervices to over 300 million passengers annually. Our mission is simple - "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience."

    W e believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show Y ou C are, Do the Ri ght T hing s and Win as a T eam, and w e are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

    Job Summary

    You will be responsible for partnering with internal and external stakeholders to ensure compliance with collective bargaining terms, labor laws, wage and hour regulations, and company policies. This is a support function that serves as a compliance assessor and point of contact among the payroll department, HR, Labor & Associate Relations team, and union representatives to help guarantee accurate and timely payroll processing, timekeeping procedures, and benefits management.

    The expected pay rate is $90,000-100,000/yr.

    This position is a remote role

    Your activities Assist with resolving pay and benefits issues in multiple states Conduct local audits of pay practices to ensure compliance for all wage and hour laws and regulations in multiple states Proactively track and communicate future changes to pay practices and benefits requirements in multiple states, and assist with change management efforts Ensure proactive oversight and implementation of CBA and LWO wage pay changes Ensure timely and accurate payments of all union dues under CBAs The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee might occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

    Qualifications and Competencies Minimum 5 years hands on experience with payroll compliance or similar Broad experience with pay practices and benefits requirements in California, Washington, New York, and Illinois preferred Previous experience working with union representatives preferred Strong communication skills; must be able to clearly and effectively convey information to internal and external key stakeholders Adaptable to changing needs and supports organization's goals High proficiency in Microsoft office software Experience with CBA language and interpretation What we offer 401(k)Dental insuranceHealth insuranceLife insurancePaid time offRetirement planTuition reimbursementVision insurance Equal Employment Opportunity Statement

    Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.

    At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color , religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status .

    Visit our website at to learn more about Life at Swissport.

    Join Swissport today and be part of a team that connects the world of aviation!

    Read Less
  • Overview: Are you ready to take flight in a dynamic and fast-paced av... Read More
    Overview:

    Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience."

    We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

    Job Summary To efficiently manage and direct ramp activities to deliver high quality products/services to our customers.

    Our competitive pay rate is $26.00/hr. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.

    Your activities Supervise and manage staff to deliver excellent customer serviceMaintain applicable safety and performance standardsDevelop and build good relations with customers and Airport authoritiesReport irregularities and take appropriate actionParticipate and contribute to internal and customer meetingsConduct daily shift briefingsConduct safety meetings/briefingsLiaise with OCC regarding daily workforce requirementsPerform daily/weekly auditsBuild and maintain good management/workforce relationsEnsure workforce adherence to company policies and proceduresOther duties as assigned Responsible for Quality, Health, Safety, and Environmental activities at the station with an objective of reducing employee injuries, aircraft, and equipment damage

    Your profile

    High School Diploma or equivalent preferredMinimum one year experience in ramp service or related fieldAbility to work in a team environmentKnowledge about operation of Ground Service EquipmentMust possess strong organizational and multi tasking skillsEffective verbal and written communication skillsMust be able to work in all weather conditionsValid unrestricted Provincial Driver's License, DA and Transport Security ClearanceFlexible work schedule including evenings, weekends and holidays

    What we offer

    401(k)Dental insuranceHealth insuranceLife insurancePaid time offRetirement planTuition reimbursementVision insurance

    At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

    Visit our website at to learn more about Life at Swissport.

    Join Swissport today and be part of a team that connects the world of aviation!

    Read Less
  • BOS Cargo Office Agent  

    - Boston
    Overview: Are you ready to take flight in a dynamic and fast-paced av... Read More
    Overview:

    Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience."

    We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

    Job Summary

    Cargo Office Agent assists Cargo Supervisor with daily operations. They verify and keep records on import and export cargo as well as maintain applicable safety and quality standards.

    The expected pay rate is $20/hr. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.

    Your activities

    Prepare airline and customs documentation.Comply with company's Standard Operating Procedures (SOP) and policies.Ensure paperwork is prepared timely and accurately.Make sure paperwork related to the cargo is correct before release.Assure proper compliance with local and international laws and regulations.Follow Dangerous Goods Requirements and Regulations.Comply with other general office duties as assigned.

    Your profile

    Good command of the English language both verbal and written

    High school diploma or GED equivalent.General office operations skills.Customer focus and quality awareness.Must be able to work flexible working hours.Willing to work in inclement weather conditions.Computer literate.

    What we offer

    401(k)Dental insuranceHealth insuranceLife insurancePaid time offRetirement planTuition reimbursementVision insurance

    At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

    Visit our website at to learn more about Life at Swissport.

    Join Swissport today and be part of a team that connects the world of aviation!

    Read Less
  • BOS Turkish Airline Lead Agent  

    - Boston
    Overview: Are you ready to take flight in a dynamic and fast-paced av... Read More
    Overview:

    Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience."

    We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

    Job Summary

    Ramp Lead Agent leads and directs the work of employees involved in the operation, providing training and instruction to ensure quality work is performed. Read and interpret load sheets and load/unload A/C per customer instructions. Capable of operating all equipment as well as performing some staff duties. Working manager of a group of ramp agents and shall assist them in performing duties.

    The expected pay rate is $22.50/hr. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.

    Your activities Load/unload processes per customer/Swissport/FAA guidelines.Ensure Safety and Integrity of Customer and Swissport assets during operations.Ensure image and professionalism are displayed at all times by staff.Maintain a disciplined work environment per company rules and regulations.Manage baggage make up process according to airline specifications.Lead all agents performing all stated above. Your profile
    Good command of the English language both verbal and written Should possess some lead experience.Valid driver's license.Good communication skills.Minimum 1 year experience in the field.Must be able to work in inclement weather.Flexible to work on various shifts (days, evening, nights, weekends, and holidays).Excellent Health & Safety awareness.Lift heavy objects that could reach 70 pounds (32 kilograms). What we offer 401(k)Dental insuranceHealth insuranceLife insurancePaid time offRetirement planTuition reimbursementVision insurance

    At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

    Visit our website at to learn more about Life at Swissport.

    Join Swissport today and be part of a team that connects the world of aviation!

    Read Less
  • BOS Passenger Services CLC  

    - Boston
    Overview: Are you ready to take flight in a dynamic and fast-paced a... Read More
    Overview:

    Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience."

    We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

    Job Summary

    Load Control Agent performs centralized Load Control to ensure 24/7 coverage for all hubs and outstation flights. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.

    Your activities

    Supervise/control staff assignments including reporting, absences, overtime and compensation.Plan and deploy resources to ensure that we are collectively successful by producing rosters in line with customer agreements and operational requirements.Develop an open feedback culture by managing the performance of employees and ensure the delivery of training to the required standard.Ensure compliance with all Swissport corporate safety and security procedures in order to meet / exceed regulatory standards and deliver the desired customer service experienceEnsuring load control accuracy, practicality and procedural compliance so that output is of a high standard with regard to safety and quality.Ensuring all aircraft is operated within their operational limits with regard to weight and balance.Maintaining operational efficiency achieved through optimum fuel uplift and trim.Contribution to OTP (On Time Performance) for all load control related issues.Interaction with other departments and outside agencies including Ramp Operations, Cargo and Operations Control Center to ensure effective communication in order to complete Load Control tasks safely, accurately and punctually.Participate in training within airline and/or related agency in various areas of Ground Operations.

    Your profile

    Good command of the English language both verbal and written High School Diploma or GED.At least 2 years of experience in the airline industry.Valid driver's license.Licensed Load Control Certification required.Excellent math skills.Good communication skills.Must be able to work flexible hours.

    At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

    Visit our website at to learn more about Life at Swissport.

    Join Swissport today and be part of a team that connects the world of aviation!

    Read Less
  • BOS GSE Admin/Parts Clerk  

    - Boston
    Overview: Are you ready to take flight in a dynamic and fast-paced av... Read More
    Overview:

    Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience."

    We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

    Job Summary

    Under limited supervision, operate computers to input data into files and databases. May undertake more complex tasks where necessary.

    The expected pay rate is $20.00 - $22.50/hr. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.

    Your activities

    Maintain high standards of integrity.Treat all individuals with fairness and respect and act in accordance with expressed standards.Maintain and display commitment to company values.Portray a high level of poise and confidence and maintain composure in all situations.Display a high level of self-discipline and motivation in all situations.Operate effective in an environment with frequent changes, as well as occasional stressful situations. Must work constructively in these situations while maintaining a positive attitude.

    People

    Communicate with all levels of the organization, customers and vendors in a professional manner.Maintain a high level of confidentiality.Work with applicants - obtaining information, arranging interviews and coordinate paperwork and information necessary for company's recruiting process.Coordinate listening opportunities.Communicate effectively, verbally and in writing as needed with employees, customers, vendors, and/or regulatory officials.Work effectively in a team environment within the shop to attain goals and deliver results.Foster a collaborative team environment within the shop, engaging other team members through the use of effective input and feedback.Prepare development goals in conjunction with supervisor/manager and work toward completion of these goals.Prepare measurable position goals and objectives to meet all position objectives, as well as company goals.Establish and maintain internal and external relationships and networks within the company.

    Business

    Keep office in an orderly and professional manner.Perform data entry for timely update of fleet management system and other business systems.Complete/process work orders and PM documents to report shop activities.Perform orderly record keeping for all units and their files.Complete/process forms and documents to report shop activities.Perform orderly record keeping.Track, report and handle local petty cash funds, without error.Type letters, reports, memos and filing.Handle incoming and outgoing mail and express packages.Use Outlook calendar and e-mail for communication.Order and store breakroom supplies including coffee, soda and condiments for the shop.Order and maintain inventory of company and customer parts.Process invoices and accurately track spend.Complete/process work orders and PM documents to report shop activities.Perform orderly record keeping for all units and their files.Order shop and office supplies, as needed.Pursue the company's business objectives.Pursue the priorities and urgency of the business activities for successful shop operations.

    Strategic

    Acquire and apply new and innovative approaches within the work group.Effectively translate ideas into actions within the work group and advance them within the company.Effectively contribute ideas and processes within the company to prepare for future changes, while maintaining current success and momentum.Advance change within the company, applying a disciplined approach to change; building commitment, and contributing to an environment where people take calculated risks.

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee might occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

    Your profile

    Excellent oral and written communication skills; outgoing personality.Proficiency in Microsoft PowerPoint, Word, Excel and Outlook.Strong organization and administration skills.Strong-willed, professional, and friendly with a positive attitude.Proactive, planner with a bias toward action.General business knowledge required.Must be able to maintain absolute confidentiality and discretion.High School Diploma or GED.2 + years administrative office experience and or parts sales experience.

    What we offer

    401(k)Dental insuranceHealth insuranceLife insurancePaid time offRetirement planTuition reimbursementVision insurance

    At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

    Visit our website at to learn more about Life at Swissport.

    Join Swissport today and be part of a team that connects the world of aviation!

    Read Less
  • BOS Duty Manager Fueling  

    - Boston
    Overview: Are you ready to take flight in a dynamic and fast-paced a... Read More
    Overview:

    Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience."

    We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

    Job Summary As a Duty Manager - Fueling, you will be responsible for the day-to-day safe and efficient operation of into-plane fueling activities, while ensuring that the customer service standards and contractual services are met.

    The expected pay rate is $72,000/yr. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.

    Your activities Enforce Company safety and health policies and ensure the safe and efficient use of fueling equipment. Ensure that FAA, TSA, IATA, ATA, U.S. Customs, and airport authority rules and regulations are complied withAudit and correct fuel-related paperwork, as required. Ensure compliance with ATA 103 Fuel Quality Control Specification, NFPA 407, and FAR Part 139.321.Complete daily reports, to include payroll (KRONOS) data entries.Effectively manages staff time to reduce dependence on overtime. Coach/counsel/discipline employees who violate Company policy.Liaise regularly with all customers, airport authority, and governmental agency representatives.Confer with branch administrative personnel and review activity, operating, and sales reports to determine adequacy of services or determine changes as required. Your profile High School Diploma or GED. Minimum of two years into-plane experience. Must have strong organizational skills, detailed oriented. Ability to read, analyze and interpret general business periodicals, technical or operating procedures or government regulations, documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to solve practical problems and deal with a variety of abstract and concrete variables. Have a valid driver's license. Excellent oral and written communication skills. Thorough knowledge and work experience with Windows Office programs including Word, Excel, Power Point. Ability to perform multi - tasking skills.

    What we offer

    401(k)Dental insuranceHealth insuranceLife insurancePaid time offRetirement planTuition reimbursementVision insurance

    At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

    Visit our website at to learn more about Life at Swissport.

    Join Swissport today and be part of a team that connects the world of aviation!

    Read Less
  • BOS Bagroom Agent  

    - Boston
    Overview: Are you ready to take flight in a dynamic and fast-paced av... Read More
    Overview:

    Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience."

    We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

    Job Summary

    To provide all necessary and required under-wing ground support services as contracted by the customer to include but not be limited to loading and unloading baggage and cargo, marshalling, water and lavatory servicing.

    The expected pay rate is $20.00/hr. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.

    Your activities Marshall aircraft during arrival and departure Unload passenger luggage and air cargo, bulk and/or containers/pallets, onto carts and/or dollies Unload wheelchairs and child strollers and deliver to designated location Provide special handling of luggage/cargo as required/directed Deliver passenger luggage to claim area and unload onto conveyor system Deliver air cargo to appropriate recipient Drive and/or operate ground support equipment to include tow tractors, tow bars, belt loaders, container loaders, baggage tugs, water/lavatory service trucks, aircraft ground power units, aircraft air start units, air stairs, aircraft de-icing units, baggage carts, cargo dollies and passenger vans. Collect and load mail, live animals, wheelchairs and child strollers onto aircraft Service aircraft water and lavatories Inspect ramp areas adjacent to gate and aircraft for debris and remove/dispose of when found. Report all equipment malfunctions to the appropriate supervisor/manager Comply with all federal, state, municipal, airport authority and carrier security requirements Other duties as assigned Your profile Previous ramp experience a plus Valid Driver Licenses Good communication skills Language skills Must be able to work in inclement weather Flexible to work on various shifts (days, evening, nights, weekends, and holidays) Excellent Health & Safety awareness Lift heavy objects that could reach 70 pounds (32 kilograms) What we offer 401(k)Dental insuranceHealth insuranceLife insurancePaid time offRetirement planTuition reimbursementVision insurance At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color , religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status .

    Visit our website at to learn more about Life at Swissport.

    Join Swissport today and be part of a team that connects the world of aviation!

    Read Less
  • BOS Cargo Warehouse Agent  

    - Boston
    Overview: Are you ready to take flight in a dynamic and fast-paced a... Read More
    Overview:

    Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience."

    We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

    Job Summary

    Cargo Agent organizes warehouse and storage facilities; arranges warehouse handling equipment and loads/unloads air cargo, while maintaining the required safety and quality standards as well as comply with Standard Operating Procedures (SOP) and company policies.

    The expected pay rate is $20/hr. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.

    Your activities

    Load/unload air cargo from/to trucks.Prepare and palletize cargo as needed.Make sure paperwork related to the cargo is correct.Assure proper handling and delivery of cargo and operation of related equipment.Follow Dangerous Goods Requirements and Regulations.Comply with Swissport Standard Operating Procedures and Policies.All other duties as assigned.

    Your profile

    Good command of the English language both verbal and written High School diploma or GED equivalentValid driver's license.Must be able to work flexible working hours.Ability to work under pressure.Customer focus and quality awareness.Must be able to work in inclement weather.

    What we offer

    401(k)Dental insuranceHealth insuranceLife insurancePaid time offRetirement planTuition reimbursementVision insurance

    At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

    Visit our website at to learn more about Life at Swissport.

    Join Swissport today and be part of a team that connects the world of aviation!

    Read Less
  • Overview: Are you ready to take flight in a dynamic and fast-paced av... Read More
    Overview:

    Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience."

    We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

    Job summary

    Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints and other duties as assigned.

    The expected pay rate is $20/hr. Various shifts available to accommodate your schedule.

    Your activities

    Inspect and verify passenger documentation.Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations.Manage passenger baggage processing including handling and fee calculation if applicable.Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance.Direct passengers through Customs, Immigration, and Quarantine, as required.Make public address announcements as required.Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival.Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies.Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software.Produce all required, work-related documentation.Other duties as assigned.

    Your profile

    Good command of the English language both verbal and written High School diploma or GED equivalent.Passionate about customer service and must have relevant work experience.Excellent communication skills (written and verbal) in country specific language.Additional languages desirable.Commitment to continuous improvement.Self-motivated and able to work independently.Attentive to detail and numerate.Ability to follow processes and procedures and apply flexible approach when required.Must be able to type and learn airline specific computer reservation/ ticketing software.Willingness to work in inclement weather.

    Speak Portuguese, Vietnamese, Cambodian or Korean.

    At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

    Visit our website at to learn more about Life at Swissport.

    Join Swissport today and be part of a team that connects the world of aviation!

    Read Less

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Astrid-Lindgren-Weg 12 38229 Salzgitter Germany