Assist the Retail Office Manager in the day-to-day operations of the store. Perform store functions including dispensing of eyewear, patient care, setting performance goals and delivering financial performance. Under direction of the Retail Office Manager, assist with hiring, training, coaching and performance management of store team. Lead team in Retail Office Manager's absence.
LeadershipAssist with hiring, developing, training and managing associate performanceAssist with store schedulingEnsure store is compliant with all company HR policies and practices as well as federal and state laws and regulationsCommunicate effectively with team to ensure knowledge of company initiatives, processes and key associate informationDrive BusinessLead team to execute merchandise, operational and customer service strategies to deliver planned sales, gross margin and financial resultsModel service, patient care and selling techniques to maximize customer satisfaction and achieve business objectivesAct with urgency to complete tasks and respond to patients and customersDrive optical initiatives through team by planning and scheduling appropriatelyIdentify opportunities to grow businessDevelop business plans and follow up on actions to drive profitable salesCustomer Service and Patient CareProvide and continuously model excellent customer service in all customer interactionsPartner with Retail Office Manager to provide appropriate direction and feedback to the team related to customer serviceDispense eyewear according to professional standardsPartner with Retail Office Manager to perform key-carrier tasks including opening/closing the store, cash office, committing payroll and responding to alarm callsCareer ProgressionAct on feedback from Retail Office Manager and District/Market Manager toward continuous improvement and preparation for future Retail Office Manager openingsMinimum Knowledge, Experience & Skills RequirementsABO/SVS Certification required within 12 months of hire/promotionHigh School Graduate or equivalentOptician experience desiredSupervisory experience with strong customer service focus (preferably in an optical store or retail setting)Able to analyze and solve issues of varied scope: able to act decisively to implement solutionsSolid organizational and planning skillsAble to continuously monitor progress in relation to goal attainmentAble to analyze financial data, recognize opportunities for improvement and formulate plans to address.Able to set impactful goals and motivate team to deliver resultsAble to multi-task and remain flexible in an ever-changing environmentDemonstrate commitment to provide great customer serviceSolid computer knowledge to include Microsoft Office Suite of programsEssential Functions & Work RequirementsAbility to effectively communicate at all levels within the organization through written and two-way verbal communicationAble to read and write at a high school graduate levelAble to sit or stand for extended periods of timeAble to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)Ability to lift 10 to 20 poundsAbility to see (Near, Distance, Color, and Depth Perception)Manual and finger dexterity, as well as hand/arm steadinessAbility to grip and hold itemsGood eye and hand coordinationDemonstrate physical agility (bending, twisting, reaching and pulling)Able to operate a cash register, various optical equipment and toolsAble to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlinesAble to travel independently to support Company objectives and personal development Read LessAssist the Retail Office Manager in the day-to-day operations of the store. Perform store functions including dispensing of eyewear, patient care, setting performance goals and delivering financial performance. Under direction of the Retail Office Manager, assist with hiring, training, coaching and performance management of store team. Lead team in Retail Office Manager's absence.
LeadershipAssist with hiring, developing, training and managing associate performanceAssist with store schedulingEnsure store is compliant with all company HR policies and practices as well as federal and state laws and regulationsCommunicate effectively with team to ensure knowledge of company initiatives, processes and key associate informationDrive BusinessLead team to execute merchandise, operational and customer service strategies to deliver planned sales, gross margin and financial resultsModel service, patient care and selling techniques to maximize customer satisfaction and achieve business objectivesAct with urgency to complete tasks and respond to patients and customersDrive optical initiatives through team by planning and scheduling appropriatelyIdentify opportunities to grow businessDevelop business plans and follow up on actions to drive profitable salesCustomer Service and Patient CareProvide and continuously model excellent customer service in all customer interactionsPartner with Retail Office Manager to provide appropriate direction and feedback to the team related to customer serviceDispense eyewear according to professional standardsPartner with Retail Office Manager to perform key-carrier tasks including opening/closing the store, cash office, committing payroll and responding to alarm callsCareer ProgressionAct on feedback from Retail Office Manager and District/Market Manager toward continuous improvement and preparation for future Retail Office Manager openingsMinimum Knowledge, Experience & Skills RequirementsABO/SVS Certification required within 12 months of hire/promotionHigh School Graduate or equivalentOptician experience desiredSupervisory experience with strong customer service focus (preferably in an optical store or retail setting)Able to analyze and solve issues of varied scope: able to act decisively to implement solutionsSolid organizational and planning skillsAble to continuously monitor progress in relation to goal attainmentAble to analyze financial data, recognize opportunities for improvement and formulate plans to address.Able to set impactful goals and motivate team to deliver resultsAble to multi-task and remain flexible in an ever-changing environmentDemonstrate commitment to provide great customer serviceSolid computer knowledge to include Microsoft Office Suite of programsEssential Functions & Work RequirementsAbility to effectively communicate at all levels within the organization through written and two-way verbal communicationAble to read and write at a high school graduate levelAble to sit or stand for extended periods of timeAble to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)Ability to lift 10 to 20 poundsAbility to see (Near, Distance, Color, and Depth Perception)Manual and finger dexterity, as well as hand/arm steadinessAbility to grip and hold itemsGood eye and hand coordinationDemonstrate physical agility (bending, twisting, reaching and pulling)Able to operate a cash register, various optical equipment and toolsAble to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlinesAble to travel independently to support Company objectives and personal development Read LessAssist the Retail Office Manager in the day-to-day operations of the store. Perform store functions including dispensing of eyewear, patient care, setting performance goals and delivering financial performance. Under direction of the Retail Office Manager, assist with hiring, training, coaching and performance management of store team. Lead team in Retail Office Manager's absence.
LeadershipAssist with hiring, developing, training and managing associate performanceAssist with store schedulingEnsure store is compliant with all company HR policies and practices as well as federal and state laws and regulationsCommunicate effectively with team to ensure knowledge of company initiatives, processes and key associate informationDrive BusinessLead team to execute merchandise, operational and customer service strategies to deliver planned sales, gross margin and financial resultsModel service, patient care and selling techniques to maximize customer satisfaction and achieve business objectivesAct with urgency to complete tasks and respond to patients and customersDrive optical initiatives through team by planning and scheduling appropriatelyIdentify opportunities to grow businessDevelop business plans and follow up on actions to drive profitable salesCustomer Service and Patient CareProvide and continuously model excellent customer service in all customer interactionsPartner with Retail Office Manager to provide appropriate direction and feedback to the team related to customer serviceDispense eyewear according to professional standardsPartner with Retail Office Manager to perform key-carrier tasks including opening/closing the store, cash office, committing payroll and responding to alarm callsCareer ProgressionAct on feedback from Retail Office Manager and District/Market Manager toward continuous improvement and preparation for future Retail Office Manager openingsMinimum Knowledge, Experience & Skills RequirementsABO/SVS Certification required within 12 months of hire/promotionHigh School Graduate or equivalentOptician experience desiredSupervisory experience with strong customer service focus (preferably in an optical store or retail setting)Able to analyze and solve issues of varied scope: able to act decisively to implement solutionsSolid organizational and planning skillsAble to continuously monitor progress in relation to goal attainmentAble to analyze financial data, recognize opportunities for improvement and formulate plans to address.Able to set impactful goals and motivate team to deliver resultsAble to multi-task and remain flexible in an ever-changing environmentDemonstrate commitment to provide great customer serviceSolid computer knowledge to include Microsoft Office Suite of programsEssential Functions & Work RequirementsAbility to effectively communicate at all levels within the organization through written and two-way verbal communicationAble to read and write at a high school graduate levelAble to sit or stand for extended periods of timeAble to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)Ability to lift 10 to 20 poundsAbility to see (Near, Distance, Color, and Depth Perception)Manual and finger dexterity, as well as hand/arm steadinessAbility to grip and hold itemsGood eye and hand coordinationDemonstrate physical agility (bending, twisting, reaching and pulling)Able to operate a cash register, various optical equipment and toolsAble to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlinesAble to travel independently to support Company objectives and personal development Read LessAssist the Retail Office Manager in the day-to-day operations of the store. Perform store functions including dispensing of eyewear, patient care, setting performance goals and delivering financial performance. Under direction of the Retail Office Manager, assist with hiring, training, coaching and performance management of store team. Lead team in Retail Office Manager's absence.
LeadershipAssist with hiring, developing, training and managing associate performanceAssist with store schedulingEnsure store is compliant with all company HR policies and practices as well as federal and state laws and regulationsCommunicate effectively with team to ensure knowledge of company initiatives, processes and key associate informationDrive BusinessLead team to execute merchandise, operational and customer service strategies to deliver planned sales, gross margin and financial resultsModel service, patient care and selling techniques to maximize customer satisfaction and achieve business objectivesAct with urgency to complete tasks and respond to patients and customersDrive optical initiatives through team by planning and scheduling appropriatelyIdentify opportunities to grow businessDevelop business plans and follow up on actions to drive profitable salesCustomer Service and Patient CareProvide and continuously model excellent customer service in all customer interactionsPartner with Retail Office Manager to provide appropriate direction and feedback to the team related to customer serviceDispense eyewear according to professional standardsPartner with Retail Office Manager to perform key-carrier tasks including opening/closing the store, cash office, committing payroll and responding to alarm callsCareer ProgressionAct on feedback from Retail Office Manager and District/Market Manager toward continuous improvement and preparation for future Retail Office Manager openingsMinimum Knowledge, Experience & Skills RequirementsABO/SVS Certification required within 12 months of hire/promotionHigh School Graduate or equivalentOptician experience desiredSupervisory experience with strong customer service focus (preferably in an optical store or retail setting)Able to analyze and solve issues of varied scope: able to act decisively to implement solutionsSolid organizational and planning skillsAble to continuously monitor progress in relation to goal attainmentAble to analyze financial data, recognize opportunities for improvement and formulate plans to address.Able to set impactful goals and motivate team to deliver resultsAble to multi-task and remain flexible in an ever-changing environmentDemonstrate commitment to provide great customer serviceSolid computer knowledge to include Microsoft Office Suite of programsEssential Functions & Work RequirementsAbility to effectively communicate at all levels within the organization through written and two-way verbal communicationAble to read and write at a high school graduate levelAble to sit or stand for extended periods of timeAble to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)Ability to lift 10 to 20 poundsAbility to see (Near, Distance, Color, and Depth Perception)Manual and finger dexterity, as well as hand/arm steadinessAbility to grip and hold itemsGood eye and hand coordinationDemonstrate physical agility (bending, twisting, reaching and pulling)Able to operate a cash register, various optical equipment and toolsAble to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlinesAble to travel independently to support Company objectives and personal development Read LessAssist the Retail Office Manager in the day-to-day operations of the store. Perform store functions including dispensing of eyewear, patient care, setting performance goals and delivering financial performance. Under direction of the Retail Office Manager, assist with hiring, training, coaching and performance management of store team. Lead team in Retail Office Manager's absence.
LeadershipAssist with hiring, developing, training and managing associate performanceAssist with store schedulingEnsure store is compliant with all company HR policies and practices as well as federal and state laws and regulationsCommunicate effectively with team to ensure knowledge of company initiatives, processes and key associate informationDrive BusinessLead team to execute merchandise, operational and customer service strategies to deliver planned sales, gross margin and financial resultsModel service, patient care and selling techniques to maximize customer satisfaction and achieve business objectivesAct with urgency to complete tasks and respond to patients and customersDrive optical initiatives through team by planning and scheduling appropriatelyIdentify opportunities to grow businessDevelop business plans and follow up on actions to drive profitable salesCustomer Service and Patient CareProvide and continuously model excellent customer service in all customer interactionsPartner with Retail Office Manager to provide appropriate direction and feedback to the team related to customer serviceDispense eyewear according to professional standardsPartner with Retail Office Manager to perform key-carrier tasks including opening/closing the store, cash office, committing payroll and responding to alarm callsCareer ProgressionAct on feedback from Retail Office Manager and District/Market Manager toward continuous improvement and preparation for future Retail Office Manager openingsMinimum Knowledge, Experience & Skills RequirementsABO/SVS Certification required within 12 months of hire/promotionHigh School Graduate or equivalentOptic experience desiredSupervisory experience with strong customer service focus (preferably in an optical store or retail setting)Able to analyze and solve issues of varied scope: able to act decisively to implement solutionsSolid organizational and planning skillsAble to continuously monitor progress in relation to goal attainmentAble to analyze financial data, recognize opportunities for improvement and formulate plans to addressAble to set impactful goals and motivate team to deliver resultsAble to multi-task and remain flexible in an ever-changing environmentDemonstrate commitment to provide great customer serviceSolid computer knowledge to include Microsoft Office Suite of programsEssential Functions & Work RequirementsAbility to effectively communicate at all levels within the organization through written and two-way verbal communicationAble to read and write at a high school graduate levelAble to sit or stand for extended periods of timeAble to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)Ability to lift 10 to 20 poundsAbility to see (Near, Distance, Color, and Depth Perception)Manual and finger dexterity, as well as hand/arm steadinessAbility to grip and hold itemsGood eye and hand coordinationDemonstrate physical agility (bending, twisting, reaching and pulling)Able to operate a cash register, various optical equipment and toolsAble to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlinesAble to travel independently to support Company objectives and personal development Read Less