Are you a results-driven leader with a proven ability to manage service projects and build strong client relationships? Do you thrive in a fast-paced, dynamic environment where you can take ownership of projects and drive business growth? As a Service Plumbing Project Manager , you will have the opportunity to leverage your expertise to actively seek out, design, coordinate, and oversee commercial plumbing service projects while managing a portfolio of key accounts. This role plays a crucial part in maintaining strong client relationships, retaining existing business, and generating new project opportunities that contribute to the continued growth and success of SVM’s plumbing service department. In addition to managing the full lifecycle of service projects, you will help drive strategic account development and deliver solutions that align with our clients’ needs. What You Will Do Develop and manage a portfolio of plumbing and piping accounts, specializing in service agreements, repairs, and commercial service projects. Proactively generate new business through prospecting, cold calling, emails, and onsite meetings with prospective clients. Build and manage a sales pipeline, tracking leads, proposals, follow-ups, and contract renewals, and provide regular updates in internal meetings. Conduct regular job walks and inspections to evaluate plumbing and piping systems, gather site information, and recommend repair or project solutions tailored to client needs. Prepare detailed proposals for new and existing clients, customizing scopes of work to meet client needs. Oversee service projects from inception to completion, ensuring alignment with client expectations, budget, and timeline. Manage project budgets, labor forecasting, job costing and material procurement to ensure financial performance and timely completion. Coordinate with project teams and field technicians to discuss job progress, troubleshoot issues, and ensure project milestones are met. Maintain all project documentation, including submittals, RFIs, change orders, purchase orders, and service reports, in an organized and accessible format. Participate in bi-weekly service project meetings to discuss pending and ongoing projects, labor allocation and challenges. Tracks and manage annual contract renewals, engaging with clients prior to expiration for repeat business. Identify and pursue cross-selling opportunities for HVAC services by collaborating with internal partners to deliver comprehensive service offerings. Collaborate with Engineering, Sales, and Operations teams to develop project scopes, ensure permitting and compliance requirements (e.g., Title 24) are met, and deliver seamless service execution. Collaborate with vendors to compile project submittals, procure materials, ensuring accurate pricing, delivery dates, and specifications. Maintain Work in Progress (WIP) reports and present financial updates in monthly accounting meetings. Address customer inquiries and concerns promptly, and accurately, escalating when necessary. Maintain a competitive edge by staying abreast of market trends, emerging technologies, and industry advancements within the assigned region. Provide technical expertise and attend job walks as needed to support internal teams with plumbing-related solutions. Conduct post-project follow-ups to address warranty issues, gather feedback, and identify additional service needs. Create detailed design solutions based upon site surveys, design drawings and in collaboration with sales engineers and senior team members. Collaborate with team members on unique opportunities or service contracts as required. Assist with other duties related to Service Projects as business requires. Education, Skills or equivalent combination of education and experience) required. Possesses a valid California’s Driver’s License and willing to submit to a DMV report a must Proficient in MS Office (Word, Excel, and Outlook), AutoCAD, Revit, and Bluebeam highly preferred. Proven expertise and comprehensive knowledge in plumbing, boiler, water treatment and process piping systems within diverse industries required . Proven experience in managing and installing new plumbing installations from breaking ground to building completion highly preferred. Proven experience in plumbing and/or boiler sales, estimating and system design highly preferred. Ability to identify field conditions and communicate viable retrofit design options to vendor sales engineers and team members required. Proven experience leading and developing small teams required . Proven ability to manage a diverse range of project budgets a must . Highly skilled in building relationships with customers a must. Outstanding ability to effectively communicate both verbally and written a must. Compensation
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