Job Description - Customer Experience Associate
About Mitchell Gold + Bob Williams:
Mitchell Gold + Bob Williams is a fast-growing, industry-leading brand that is known for classic modern furnishings with great comfort & style, as well as a commitment to equality, environmental responsibility, and education. Since our start in 1989, we've created a culture of respect, equality, and a commitment to helping employees reach their potential and lead more comfortable lives.
Customer Experience Associate
Location: Taylorsville, NC
Position Type: Customer Service
Overview:
The Customer Care Associate position is a customer-focused role that is responsible for completing tasks associated with improving the customer's experience. Candidates must have a positive attitude with a focus on providing outstanding service in customer-oriented contact center environment. In order to do so, this position requires attention to detail and excellent customer service skills.
Responsibilities:
Provide an exceptional customer experience by engaging directly with our customers via phones and email to answer their questions. Process orders with exceptional service. Resolve inquiries, concerns, and questions by researching customer issues thoroughly and communicate options for resolution Collaborate cross-functionally in a team-based environment to resolve a variety of customer issues. Provide internal & external customers with accurate and complete information Resolve customer issues by identifying the root cause Handle highly escalated situations with professionalism, empathy & positivity Utilize multiple applications and programs to solve problems and document actions taken Clearly communicate problem resolution steps to reassure customer Follow up in a timely manner with customers and internal partners on the next steps
Qualifications:
Candidates should thrive and find success within a fast-paced environment.
2+ years of customer service experience required. Furniture industry experience is considered a plus Proficiency with Microsoft Office Suite including Excel, Outlook and Word is required Experience with Dynamics AX, and/or ticketing systems is a plus Flexible, adaptive to change and capable of working effectively in a fast-paced environment where quick reaction time and problem solving is critical to success Excellent organizational skills with the ability to multi-task Strong interpersonal and communications skills; excellent written and verbal expression Customer-centric mindset; strongly motivated to always deliver the best possible customer experience Professional appearance and a strong work ethic
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Read LessMARKETING AND EDITORIAL COPYWRITER
About Surya Inc.
Surya Inc. is an innovative home furnishings company catering to a variety of lifestyles. Surya Inc.'s thoughtfully curated design-forward furniture, rugs, textiles, lighting, wall decor and accents are available worldwide through leading retailers, interior designers, and online stores. The Surya Inc. family of brands includes Surya, Global Views, Mitchell Gold + Bob Williams, Livabliss, and RST Brands. Surya Inc. has been named to the Inc. 5000 annual list of America's fastest growing privately held companies ten times.
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Position Overview
Surya is seeking an experienced writer and content creator with a passion for all things home. The Marketing and Editorial Copywriter will be responsible for storytelling and crafting compelling content for all Surya brands. The ideal candidate will inspire creative excellence by producing copy that is on brand, imaginative and captivating for the relevant audience.
Responsibilities
Establish and evolve brand voice, language style guide and copy best practices in accordance with brand values and missionDeliver key design/product stories and help amplify these stories across channels while ensuring the messaging reflects the brand and business objectivesProvide copy that is smart, engaging, revenue-minded, and empathetic to the customer journey/mindsetConduct constant competitor and industry research, with the goal of elevating our content, optimizing the brand experience, and inspiring our audience through unique well-crafted storiesManage content calendars and define standard for maximizing content success on all channels, including new ways to repurpose content to improve the customer journeyManage copy production for a high volume of time-sensitive product and brand marketing collateral, spanning across both print and digital channelsWork with marketing, e-commerce, and product teams to develop multi-channel assets (including email campaigns, social, direct mail, packaging, showrooms)Monitor consistency of materials and ensure they are within established copy guidelinesProduce error-free content and own the proofreading and fact-checking processRequirements
Bachelor's degree in Marketing, Communications, or a related field3+ years of experience in copywriting for digital, social media, and print channelsExperience writing for a luxury goods, fashion, or home brand preferred Understanding of online marketing best practices including email campaigns, SEO, SEM and keyword targeting.Understanding of the relationship between words, photography, video, and graphic design Exceptional writing, verbal communication, and proofreading skillsExcellent communicator and dedicated cross-functional partnerProficient with Microsoft OfficeProficient with Adobe Creative Suite (InDesign, Photoshop, and Illustrator) preferredDetail and deadline-driven, with expert prioritization skillsPI5d0b10c34fde-4204
Read LessSurya Inc. is an innovative home furnishings company catering to a variety of lifestyles. Surya Inc.'s thoughtfully curated design-forward furniture, rugs, textiles, lighting, wall decor and accents are available worldwide through leading retailers, interior designers, and online stores. The Surya Inc. family of brands includes Surya, Global Views, Mitchell Gold + Bob Williams, Livabliss, and RST Brands. Surya Inc. has been named to the Inc. 5000 annual list of America's fastest growing privately held companies ten times.
We are seeking a full-time Prop Styling Assistant to join our growing Marketing team. The Styling Assistant will work closely with the Senior Stylist and collaborate with the Studio Manager to ensure all photography and video assets are executed to Surya, Inc. brand standards. The ideal candidate is a resourceful, natural problem solver who is comfortable taking direction and working independently to help style inspiring images that sell our products.
We are looking for a highly organized creative who can toggle between compiling product tracking spreadsheets and thinking out of the box. This is an excellent opportunity for an aspiring photo stylist to gain hands-on experience in a fast-paced production environment, while training alongside an experienced and motivated team.
Our team is passionate about interiors and design - and we love what we do - so enthusiasm and a genuine desire to work hard and be immersed in the world of interiors goes a long way. Ideally, you are an experienced on-set creative who has previously worked on photo sets or assisted with photography, wardrobe or props at photo shoots.
This is an on-site position based out of our studio in White, Georgia but some travel for location shoots and showroom setup may be required.
Responsibilities
Work closely with Senior Stylist to plan and execute photo and video shoots across our brands, including shoots for catalogs, eCommerce, web, advertising and social media. Communicate with Senior Stylist and Studio Manager about day-to-day photo schedule and studio needs, working closely with Senior Stylist to become well versed in brand standards for styling product images and room scenes. Train under Senior Stylist to style images in a fast-paced production environment, learning to adhere to brand style guides while honing understanding of photo styling principles and techniques. Possess a natural enthusiasm for solving problems and a knack for finding just the right combination of elements to make an image sing.Work with Senior Stylist to design and create set backdrops, large-scale installations and showroom displays for home furnishing markets. Maintain prop closet on a continual basis. Clean, organize and reshelve props following shoots.Help maintain organization of studio supplies, stylist cart and prop storage areas.Assist Senior Stylist in sourcing prop options for shoots, including scheduling, organizing and making pickups and returns.Communicate with marketing and product development teams, learning about new products and the unique asks and needs behind every image on the shot list.
Requirements
Minimum of 1 year of on-set experienceStrong sense of photo composition and styleBasic knowledge of tools and techniques of prop stylingFluent in Microsoft SuiteProficiency in Adobe Creative Suite a plus Excellent interpersonal and organizational skillsStrong time management skills to adhere to tight production schedules.Flexibility and multitasking skills to juggle multiple projects and shifting priorities Positive attitude and ability to pivot when met with unexpected challengesGood listening skills and strong attention to detail Willingness to take notes, direction and constructive criticismStrong desire to learn, improve and grow in your skillsetEagerness to jump in, get your hands dirty and assist wherever you are needed (this includes loading and unloading props, painting sets, helping to move/stage furniture for photos, etc.)Must be able to carry up to 40 lbs.
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Read Less About Surya Inc.
At Surya Inc., we're redefining the home furnishings industry by offering beautifully designed products that inspire and elevate any space. Our thoughtfully curated collection of furniture, rugs, textiles, lighting, wall décor, and accents is available to global audiences through top retailers, online stores, and interior designers. Our family of brands includes Surya, Global Views, Mitchell Gold + Bob Williams, Livabliss, and RST Brands. Surya Inc. is proud to have been named to the Inc. 5000 list of America's fastest-growing privately held companies for ten years in a row.
Position: Senior Staff Accountant
We are looking for a highly motivated and detail-oriented Staff Accountant to join our thriving team. If you're passionate about numbers, problem-solving, and collaborating in a fast-paced environment, this is the perfect opportunity for you. In this role, you will be responsible for critical accounting tasks across multiple entities, including month-end close, commissions and payout calculations, and balance sheet reconciliations. You'll work closely with both the Accounting and Finance teams, gaining exposure to a wide range of functions and playing an important role in the financial health of Surya.
What You'll Do:
Month-End Close: Prepare and post month-end journal entries accurately and on time.Calculations: Compute commissions, bonuses, rebates, and royalties based on agreements and policies.Reconciliations: Perform monthly reconciliations for all balance sheet accounts, researching and resolving discrepancies promptly.ERP Transactions: Work in multiple ERP systems across various companies/entities, posting transactions and ensuring accuracy.Analysis & Reporting: Support variance analysis and provide timely, accurate reporting as needed.Attention to Detail: Voice concerns when transactions or balances appear incorrect, maintaining high accuracy standards.Collaboration: Work with cross-functional teams to ensure data integrity and timely processing.Ad-Hoc Projects: Participate in diverse projects that enhance processes and expand your expertise.What We're Looking For:
Education & Experience: Bachelor's degree in accounting. 2+ years of accounting experience (multi-entity or fast-paced environment preferred).Technical Skills: Proficiency in Microsoft Excel and Office applications; experience working in multiple ERP systems (Sage MAS 100, Sage 500, NetSuite, Microsoft AX, Microsoft Dynamics a plus).Detail-Oriented: Strong accuracy and organizational skills, with the ability to meet deadlines under pressure.Proactive: Takes initiative to address discrepancies and improve processes.Team Player: Works well with others while managing individual responsibilities effectively.Adaptable: Thrives in a dynamic, high-volume, fast-paced environment. Ability to adapt quickly to new platforms and manage data accurately across systems.Integrity: Demonstrates high ethical standards and responsibility in all work.Independent Worker: You should be able to work independently, manage your time effectively, and meet deadlinesPI2d850ca590c2-8149
Read LessAbout Surya Inc.
At Surya Inc., we're redefining the home furnishings industry by offering beautifully designed products that inspire and elevate any space. Our thoughtfully curated collection of furniture, rugs, textiles, lighting, wall décor, and accents is available to global audiences through top retailers, online stores, and interior designers. Our family of brands includes Surya, Global Views, Mitchell Gold + Bob Williams, Livabliss, and RST Brands. Surya Inc. is proud to have been named to the Inc. 5000 list of America's fastest-growing privately held companies for ten years in a row.
We are looking for a Staff Accountant to join our thriving team. If you're passionate about numbers, problem-solving, and collaborating with dynamic teams, this is the perfect opportunity for you. In this role, you'll be responsible for key accounting tasks, including bank account reconciliations, journal entries, variance analysis, and ad-hoc projects. You'll work closely with both the Accounting and Finance teams, gaining exposure to a wide range of functions and contributing to the financial health of Surya.
What You'll Do:
Bank & Credit Card Reconciliation: Handle multiple large bank and credit card reconciliations, ensuring accuracy and resolving discrepancies.Journal Entries: Prepare and enter journal entries with precision and attention to detail.Reporting & Analysis: Prepare daily bank reports for Senior Management, analyze variances, and ensure the financial data aligns with company goals.ERP Transactions: Post payments in the ERP system (MAS Sage 100) and review bank postings for AR and AP.File Management: Establish and maintain confidential company files and financial records.Ad-Hoc Projects: Take on diverse projects that will stretch your accounting skills and broaden your expertise.What We're Looking For:
Education & Experience: A degree in Accounting or Finance is required. 2-3 years of related experience is preferred, though an equivalent combination of education and experience will also be considered.Skills: Proficiency in Microsoft Excel and other Office applications is essential. Experience with Sage is a plus.Attention to Detail: You'll need a keen eye for accuracy and the ability to stay organized in a fast-paced environment.Problem Solver: You'll be expected to research and resolve discrepancies with logical and practical solutions.Independent Worker: You should be able to work independently, manage your time effectively, and meet deadlines.Team Player: While you'll handle individual tasks, you'll also be an integral part of a larger team, so collaboration is key.Adaptability: Must thrive in a dynamic, ever-changing environment and handle multiple priorities with ease.Integrity: We value high ethics and integrity, and we're looking for someone who takes pride in delivering accurate and timely results.At Surya, we offer an exciting career with opportunities for growth, the chance to work with a talented and supportive team, and the ability to contribute to a globally recognized brand. If you're ready to take your accounting career to the next level, we want to hear from you!
Equal Opportunity Employer:
Surya is committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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Read LessSurya Inc. is an innovative home furnishings company catering to a variety of lifestyles. Surya Inc.'s thoughtfully curated design-forward furniture, rugs, textiles, lighting, wall decor and accents are available worldwide through leading retailers, interior designers, and online stores. The Surya Inc. family of brands includes Surya, Global Views, Mitchell Gold + Bob Williams, Livabliss, and RST Brands. Surya Inc. has been named to the Inc. 5000 annual list of America's fastest growing privately held companies ten times.
Responsibilities of the Accounts Receivable Representative:
The AR Representative is responsible for all customer contact will be professional and timely. Follow up, keep track of commitments, and follow through on what is committed to customers.Collection duties and responsibilitiesResponsible for timely collecting of past due balances of business-to-business accountsInform customers of past due balances by various means including telephone calls, emails and mailingsProcess inquiries from customers on outstanding invoicesResearch discrepancies and reconcile customer accountsThe Accounts Receivable Representative will resolve billing and short- or over payment discrepanciesThe AR Representative will process credits and adjustments as approved by management
Requirements for the Accounts Receivable Representative:
Surya provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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Read LessAt Surya Inc., we're redefining the home furnishings industry with beautifully designed products that inspire and elevate living spaces around the world. Our curated portfolio includes furniture, rugs, textiles, lighting, wall décor, and accents, distributed globally through leading retailers, e-commerce platforms, and interior designers.
Our family of brands includes Surya, Global Views, Mitchell Gold + Bob Williams, Livabliss, and RST Brands. We're proud to have been recognized on the Inc. 5000 list of America's fastest-growing private companies for ten consecutive years-a testament to our innovation, culture, and people.
Position OverviewWe're seeking a Senior Staff Accountant who is highly motivated, detail-oriented, and eager to thrive in a fast-paced, multi-entity environment. This role plays a critical part in ensuring accurate financial reporting and supporting the overall financial health of the organization.
You'll be responsible for key accounting functions such as month-end close, commission and payout calculations, and balance sheet reconciliations. Working closely with both Accounting and Finance teams, this role offers broad exposure and opportunities to grow your expertise across multiple systems and entities.
What You'll DoMonth-End Close: Prepare and post accurate and timely journal entries
Calculations: Compute commissions, bonuses, rebates, and royalties in accordance with contracts and company policies
Reconciliations: Perform monthly balance sheet reconciliations; investigate and resolve discrepancies promptly
ERP Transactions: Post and manage transactions across multiple ERP systems and legal entities
Analysis & Reporting: Assist with variance analysis and provide accurate financial reporting as needed
Data Accuracy: Proactively identify and flag questionable transactions or balances
Collaboration: Partner with cross-functional teams to ensure data integrity and timely processing
Ad Hoc Projects: Support special projects aimed at improving processes and expanding operational efficiency
What We're Looking ForEducation & Experience:
Bachelor's degree in Accounting
2+ years of accounting experience (multi-entity and/or fast-paced environments preferred)
Technical Skills:
Strong proficiency in Microsoft Excel and Microsoft Office
Experience with ERP systems such as Sage MAS 100, Sage 500, NetSuite, Microsoft AX, or Microsoft Dynamics (preferred)
Core Competencies:
Exceptional attention to detail and organizational skills
Ability to meet deadlines in a high-volume environment
Proactive mindset with a focus on problem-solving and process improvement
Strong ethical standards and sense of accountability
Ability to work independently while contributing effectively as a team player
Adaptability and comfort working across multiple systems and platforms
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