Job DescriptionJob DescriptionJob Description: Customer Service Representative (CSR)
Position Overview:We are seeking a highly organized and detail-oriented Customer Service Representative (CSR) to join our team. This role is vital in ensuring effective communication between customers, warehouse supervisors, and internal teams. The CSR will be responsible for managing customer inquiries, maintaining accurate billing schedules, and ensuring smooth operations between various departments.Key Responsibilities:Product and Inventory Management:Set up and maintain a product list to catalog inventory.Organize and set up customer information for billing.Customer Communication:Serve as the point of contact for customers regarding inventory, shipments, and deliveries.Communicate with customers and warehouse supervisors to resolve issues, answer questions, and follow up as needed.Research and resolve any customer inquiries related to inventory or shipment issues.Invoicing and Billing:Set up and maintain billing schedules for customers.Run reports to verify invoiced amounts and ensure accuracy.Invoice customers in a timely manner based on agreed schedules.Data Entry and Accuracy:Check and verify data entered by Clerks related to the accounts you are managing to ensure accuracy.Ensure that all information is up to date and in line with company standards.Schedule Monitoring:Monitor and maintain customer schedules per building to ensure proper tracking of deliveries and shipments.Required Skills:Strong organizational skills and the ability to manage multiple tasks simultaneously.Excellent problem-solving abilities with attention to detail.Clear and effective communication skills, both verbal and written.Basic computer skills, with the ability to use software tools like ACCUPLUS and TMW.Ability to handle customer inquiries professionally and efficiently.Qualifications:Previous experience in customer service or administrative roles preferred.Experience with invoicing, billing, and inventory management is a plus.Additional Information:This is a full-time position with the potential for overtime based on customer needs and demands.IND1Full-Time
Job DescriptionJob DescriptionJob DescriptionSurge Staffing is seeking a Customer Service Sales Representative with high energy, work ethic, good attitude, personality with a good phone voice. This is a permanent, full-time internal position with Surge Staffing. Considerations will be made immediately.Entry Level Customer Service / SalesNo Experience NecessaryPRIMARY FUNCTIONS & RESPONSIBILITIES:Deliver superb customer service to clients and temporary associatesMust have at least 1 year of sales experiencePerform resume searches, refer to established candidate pool and other staffing/job board resources to fulfill client orders in a timely mannerRecruit, conduct interviews and follow-up with candidates and temporary associatesSuccessfully and strategically match employee skill sets to customers' hiring needsAssist in the development of business leads & retention of current clienteleAct as a professional and reliable liaison between temporary associates and clientsMaximize billable hours to increase market share and branch profitsPerform a variety of administrative tasks that support the overall mission of quality performance.Conduct service calls to ensure quality customer service; conduct outside sales calls to obtain new business partnerships and customersPresent customers with additional Surge Staffing products and servicesImplement and manage detailed marketing programs for sales calls, direct mail, in-office demonstrations and public relations for assigned branchNurture strong business partnerships by providing exceptional customer service skills and implementing customer development & retention strategiesRecruit, train and retain temporary associates; coach and counsel temporary associates to ensure quality performance and job satisfactionTroubleshoot and resolve problems or complaints of temporary associates, as well as customers and other personnelQUALIFICATIONS:High school diploma required; or equivalent work experience/education greatly preferredMust have sales experience at least 1 yearPrevious experience in a supervisory or leadership role a plus; staffing industry experience strongly preferredPrevious experience in sales, human resources, or a service industry recommendedProficiency in Microsoft Word, Excel, PowerPoint, Outlook and InternetAbility to travel to various locations and customer sites as needed; reliable transportation a mustAbility to work effectively and efficiently independently as well as in a group settingSales-minded, team-oriented and exceptionally calm under pressureEQUAL OPPORTUNITY EMPLOYER:Surge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law. Surge is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.IND1Job Type: Full-time
Job DescriptionJob DescriptionAs a leader in the staffing, recruiting and business services industries, SURGE Staffing is dedicated to connecting great employees with great companies. The Branch Manager is responsible for identifying, prospecting, and securing business opportunities to support new
revenue growth for a specific geographic area. This includes overall responsibility for:1) Developing and implementing sales strategies for new account prospects, active and inactive
client accounts2) Working with field management to plan, conduct and follow up on sales activities3) Achieving profit results in assigned areas consistent with predetermined forecasts/expectationsPRIMARY FUNCTIONS
• Develop account sales plans/approaches with Manager on a minimum of 30 target
accounts
• Identify prospects and develop sales strategies to secure new business. This may include
sales calls, competitive analysis, coordination of presentations and proposals, in-office
demonstrations, direct mail campaigns, and follow up activity.
• Conduct prospect, active and inactive account sales calls independently and jointly with
branch office staff and management as prioritized by Manager
• Functions as lead and primary sales resource on identified target accounts and is
responsible for creating the account plan
• Partners with branch office and Headquarters staff to enhance/supplement product
knowledge needed to close the sale as well as implement the product solution
• Support driving sales closure to shorten sales cycle and ensure sales goals and objectives
are met
• Analyze prospect requirements and needs to understand how Company products and
services can be applied to meet these needs and resolve problems
• Establish contacts in the business community including active participation in local
networking events to increase brand recognition and awareness
• Record all business and sales activity in Company database as well as complete required
activity reports
• Respond quickly to all customer and prospect inquiries and needs
• All other duties that may arise to ensure the successful operation of the company
QUALIFICATIONS
• High school diploma or equivalent required
• Previous business development experience
• At least 3 years proven outside direct sales including developing sales strategies,
experience with focus in consultative and conducting cold calls, making sales solution-oriented sales approaches. presentations, closing techniques.
• Ability to understand and accurately apply a fast-paced, highly competitive, deadline basic math skills-oriented environment
• Proficiency with Microsoft Word, Excel, Self-motivated with exhibited sense of
PowerPoint, Outlook and Internet urgency in all sales and service related activity
• Ability to travel to various locations (e.g., customer sites, other company offices)
• Strong leadership skills, initiative and needed creativity with the ability to identify and
convey successful techniques
• Ability to work with other team members as well as independently
• Ability to shift back and forth between two or more tasks
• Cooperative, team-oriented, patient, calm under pressure
• Ability to produce results within an autonomous environment, within company guidelines
and have the flexibility to identify and respond to changes in priorities
• Strong written and verbal communication skills
• Ability to provide excellent customer service to all clients
• Ability to advise, counsel, guide and influence the opinions and decisions of other
• Familiarity with the surrounding area
EQUAL OPPORTUNITY EMPLOYER
Surge is an equal opportunity employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, disability, age, sexual orientation,
national origin, veteran status, genetic information, or any other status protected by law. Surge is
committed to providing access, equal opportunity and reasonable accommodation for individuals
with disabilities in employment, its services, programs, and activities.
Job Type: Full-time
IND
Job DescriptionJob DescriptionSurge Staffing is seeking a Bilingual Customer Service Sales Representative with high energy, work ethic, good attitude, personality with a good phone voice. This is a permanent, full-time internal position with Surge Staffing. Considerations will be made immediately.Entry Level Customer Service / SalesStaffing experience preferredMust be flexible with their schedule.PRIMARY FUNCTIONS & RESPONSIBILITIES:Must be fluent in English and SpanishDeliver superb customer service to clients and temporary associatesMust have at least 1 year of sales experiencePerform resume searches, refer to established candidate pool and other staffing/job board resources to fulfill client orders in a timely mannerRecruit, conduct interviews and follow-up with candidates and temporary associatesSuccessfully and strategically match employee skill sets to customers' hiring needsAssist in the development of business leads & retention of current clienteleAct as a professional and reliable liaison between temporary associates and clientsMaximize billable hours to increase market share and branch profitsPerform a variety of administrative tasks that support the overall mission of quality performance.Conduct service calls to ensure quality customer service; conduct outside sales calls to obtain new business partnerships and customersPresent customers with additional Surge Staffing products and servicesImplement and manage detailed marketing programs for sales calls, direct mail, in-office demonstrations and public relations for assigned branchNurture strong business partnerships by providing exceptional customer service skills and implementing customer development & retention strategiesRecruit, train and retain temporary associates; coach and counsel temporary associates to ensure quality performance and job satisfactionTroubleshoot and resolve problems or complaints of temporary associates, as well as customers and other personnelQUALIFICATIONS:High school diploma required; or equivalent work experience/education greatly preferredMust have sales experience at least 1 yearStaffing experience preferredPrevious experience in a supervisory or leadership role a plus; staffing industry experience strongly preferredPrevious experience in sales, human resources, or a service industry recommendedProficiency in Microsoft Word, Excel, PowerPoint, Outlook and InternetAbility to travel to various locations and customer sites as needed; reliable transportation a mustAbility to work effectively and efficiently independently as well as in a group settingSales-minded, team-oriented and exceptionally calm under pressureEQUAL OPPORTUNITY EMPLOYER:Surge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law. Surge is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at ProfessionalStaffing@surgestaffing.com.
Job DescriptionJob DescriptionJob DescriptionSurge Staffing is seeking a Customer Service Sales Representative with high energy, work ethic, good attitude, personality with a good phone voice. This is a permanent, full-time internal position with Surge Staffing. Considerations will be made immediately.Entry Level Customer Service / SalesNo Experience NecessaryPRIMARY FUNCTIONS & RESPONSIBILITIES:Deliver superb customer service to clients and temporary associatesMust have at least 1 year of sales experiencePerform resume searches, refer to established candidate pool and other staffing/job board resources to fulfill client orders in a timely mannerRecruit, conduct interviews and follow-up with candidates and temporary associatesSuccessfully and strategically match employee skill sets to customers' hiring needsAssist in the development of business leads & retention of current clienteleAct as a professional and reliable liaison between temporary associates and clientsMaximize billable hours to increase market share and branch profitsPerform a variety of administrative tasks that support the overall mission of quality performance.Conduct service calls to ensure quality customer service; conduct outside sales calls to obtain new business partnerships and customersPresent customers with additional Surge Staffing products and servicesImplement and manage detailed marketing programs for sales calls, direct mail, in-office demonstrations and public relations for assigned branchNurture strong business partnerships by providing exceptional customer service skills and implementing customer development & retention strategiesRecruit, train and retain temporary associates; coach and counsel temporary associates to ensure quality performance and job satisfactionTroubleshoot and resolve problems or complaints of temporary associates, as well as customers and other personnelQUALIFICATIONS:High school diploma required; or equivalent work experience/education greatly preferredMust have sales experience at least 1 yearPrevious experience in a supervisory or leadership role a plus; staffing industry experience strongly preferredPrevious experience in sales, human resources, or a service industry recommendedProficiency in Microsoft Word, Excel, PowerPoint, Outlook and InternetAbility to travel to various locations and customer sites as needed; reliable transportation a mustAbility to work effectively and efficiently independently as well as in a group settingSales-minded, team-oriented and exceptionally calm under pressureEQUAL OPPORTUNITY EMPLOYER:Surge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law. Surge is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.IND1Job Type: Full-time
Job DescriptionJob DescriptionJob DescriptionSurge Staffing is seeking a Customer Service Sales Representative with high energy, work ethic, good attitude, personality with a good phone voice. This is a permanent, full-time internal position with Surge Staffing. Considerations will be made immediately.Entry Level Customer Service / SalesNo Experience NecessaryPRIMARY FUNCTIONS & RESPONSIBILITIES:Deliver superb customer service to clients and temporary associatesMust have at least 1 year of sales experiencePerform resume searches, refer to established candidate pool and other staffing/job board resources to fulfill client orders in a timely mannerRecruit, conduct interviews and follow-up with candidates and temporary associatesSuccessfully and strategically match employee skill sets to customers' hiring needsAssist in the development of business leads & retention of current clienteleAct as a professional and reliable liaison between temporary associates and clientsMaximize billable hours to increase market share and branch profitsPerform a variety of administrative tasks that support the overall mission of quality performance.Conduct service calls to ensure quality customer service; conduct outside sales calls to obtain new business partnerships and customersPresent customers with additional Surge Staffing products and servicesImplement and manage detailed marketing programs for sales calls, direct mail, in-office demonstrations and public relations for assigned branchNurture strong business partnerships by providing exceptional customer service skills and implementing customer development & retention strategiesRecruit, train and retain temporary associates; coach and counsel temporary associates to ensure quality performance and job satisfactionTroubleshoot and resolve problems or complaints of temporary associates, as well as customers and other personnelQUALIFICATIONS:High school diploma required; or equivalent work experience/education greatly preferredMust have sales experience at least 1 yearPrevious experience in a supervisory or leadership role a plus; staffing industry experience strongly preferredPrevious experience in sales, human resources, or a service industry recommendedProficiency in Microsoft Word, Excel, PowerPoint, Outlook and InternetAbility to travel to various locations and customer sites as needed; reliable transportation a mustAbility to work effectively and efficiently independently as well as in a group settingSales-minded, team-oriented and exceptionally calm under pressureEQUAL OPPORTUNITY EMPLOYER:Surge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law. Surge is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.IND1Job Type: Full-time
Job DescriptionJob DescriptionJob DescriptionSurge Staffing is seeking a Bilingual Talent Advisor with high energy, work ethic, good attitude, personality with a good phone voice. This is a permanent, full-time internal position with Surge Staffing. Considerations will be made immediately.Entry Level Customer Service / SalesNo Experience NecessaryPRIMARY FUNCTIONS & RESPONSIBILITIES:Must be able to speak, read, write Spanish and EnglishDeliver superb customer service to clients and temporary associatesMust have at least 1 year of sales experiencePerform resume searches, refer to established candidate pool and other staffing/job board resources to fulfill client orders in a timely mannerRecruit, conduct interviews and follow-up with candidates and temporary associatesSuccessfully and strategically match employee skill sets to customers' hiring needsAssist in the development of business leads & retention of current clienteleAct as a professional and reliable liaison between temporary associates and clientsMaximize billable hours to increase market share and branch profitsPerform a variety of administrative tasks that support the overall mission of quality performance.Conduct service calls to ensure quality customer service; conduct outside sales calls to obtain new business partnerships and customersPresent customers with additional Surge Staffing products and servicesImplement and manage detailed marketing programs for sales calls, direct mail, in-office demonstrations and public relations for assigned branchNurture strong business partnerships by providing exceptional customer service skills and implementing customer development & retention strategiesRecruit, train and retain temporary associates; coach and counsel temporary associates to ensure quality performance and job satisfactionTroubleshoot and resolve problems or complaints of temporary associates, as well as customers and other personnelQUALIFICATIONS:High school diploma required; or equivalent work experience/education greatly preferredMust have sales experience at least 1 yearPrevious experience in a supervisory or leadership role a plus; staffing industry experience strongly preferredPrevious experience in sales, human resources, or a service industry recommendedProficiency in Microsoft Word, Excel, PowerPoint, Outlook and InternetAbility to travel to various locations and customer sites as needed; reliable transportation a mustAbility to work effectively and efficiently independently as well as in a group settingSales-minded, team-oriented and exceptionally calm under pressureEQUAL OPPORTUNITY EMPLOYER:Surge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law. Surge is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.IND1Job Type: Full-time
