We are seeking *Senior Account Manager* to manage various operational functions within our organization, focusing on client service processes and systems. The successful candidate will align team goals with office strategy, driving business outcomes such as client retention, satisfaction, and operational efficiency while fostering a culture of continuous improvement. Reporting to the Agency Principal, you will oversee a team of Account Managers and CSRs, while also managing a small book of commercial business. *Key Responsibilities:* * Oversee a team of Account Managers and CSRs, while also managing a small book of commercial business. * Drive business outcomes by enhancing client retention, achieving operational targets, and adding value to clients. * Develop and oversee the onboarding process for new employees, ensuring they receive necessary access and training for operational systems. * Oversee the evaluation and integration of new hardware systems, ensuring smooth functionality and asset management. * Administer carrier relationships and manage key operational systems. * Leverage technology to improve productivity, quality, and client satisfaction. * Manage backend operations, including book movements, carrier setups, policy downloads, and suspense tasks. *Qualifications:* * Bachelor’s degree in business administration, operations management, or related field. * 5+ years of experience in commercial lines, focusing on client services. * 5+ years of experience with Agency Management Systems, Applied Epic preferred. * Property Casualty insurance license. * Proven experience in operations management, preferably with IT operations. * Strong leadership, organizational, and communication skills. Pay: $50,000.00 - $70,000.00 per year Work Location: In person
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