Dermatology Triage Specialist (Medical Assistant Preferred)
Full-Time or Part-Time
Super Dermatology – Conyers & Vinings, GA
Super Dermatology is a growing, patient-centered dermatology practice seeking a highly organized and detail-oriented Dermatology Triage Specialist to join our clinical support team. This position is ideal for an experienced Medical Assistant, preferably with dermatology experience, who enjoys patient communication, problem-solving, and coordinating care behind the scenes.
As a member of our triage team, you will serve as an important liaison between our providers, patients, pharmacies, and insurance companies to ensure timely, efficient, and compassionate patient care.
Responsibilities
* Triage incoming patient messages and voicemails through the electronic medical record (EMR)
* Respond to patient questions regarding medications, treatment plans, and follow-up care
* Process prescription refill requests and communicate with pharmacies regarding medication issues
* Complete medication prior authorizations using CoverMyMeds and other payer portals
* Coordinate biologic medication approvals, enrollment forms, and ongoing documentation
* Communicate pathology and laboratory results to patients under provider direction
* Schedule surgical procedures and coordinate appropriate follow-up appointments
* Document all patient interactions accurately within the EMR
* Collaborate closely with providers, medical assistants, and front office staff to ensure excellent patient care
* Perform other clinical support duties as assigned
Qualifications
* Medical Assistant certification preferred
* Dermatology experience strongly preferred
* Experience with medication prior authorizations and insurance processes preferred
* Familiarity with biologic medications is a plus
* Strong knowledge of dermatologic medications, diagnoses, and terminology
* Excellent verbal and written communication skills
* Exceptional organizational skills and attention to detail
* Ability to multitask and prioritize in a fast-paced environment
* Comfortable working independently while functioning as part of a collaborative team
* Experience with electronic medical records (EMA experience is a plus)
What We’re Looking For
The ideal candidate is compassionate, dependable, proactive, and enjoys helping patients navigate their care. They are comfortable communicating with patients by phone, solving insurance and pharmacy issues, and ensuring that no patient message goes unanswered.
Benefits
Benefits available for eligible full-time employees may include:
* Competitive pay based on experience
* Paid time off
* Paid holidays
* Health insurance
* Retirement plan
* Opportunities for professional growth and development
* Supportive team environment
If you have dermatology experience and enjoy coordinating patient care behind the scenes while making a meaningful impact, we’d love to hear from you.
Company DescriptionSuper Dermatology was founded in 2017. Friendly, welcoming staff.Company DescriptionSuper Dermatology was founded in 2017. Friendly, welcoming staff. Read Less