JOB TITLE: Guest Services Attendant
DEPARTMENT: Front Office/Store
REPORTS TO: General Manager
POSITION PURPOSE:The Guest Services Attendant is responsible for carrying out operations for the marina and/or restaurant. The Guest Services Attendant’s primary responsibility is the customer. They are responsible for providing a safe environment for our guests and ensuring all service needs are met. The Guest Services Attendant projects a professional company image through all types of interaction. As this is a fast-paced environment, must be able to work under pressure.
DUTIES AND RESPONSIBILITIES:To greet and create an environment where the guests will be welcomed in an appropriate manner Provides the highest level of customer and guest services, expedites any and all requests from clients, guests and members.To answer all the telephone calls and convey the messages correctly and promptly to the appropriate persons Maintain a professional relationship with all agencies, contractors, vendors, and customers EDUCATION AND EXPERIENCE:Excellent customer service skills Must have a positive attitude Must have highly effective communication skills and time management skillsStrong ability to develop partnerships with internal clients/othersWORKING CONDITIONS/PHYSICAL REQUIREMENTS:Must be able to independently lift, carry, push, and pull up to thirty (30) poundsMust be able to swim or be willing to wear a personal flotation device in instances of emergencyMust be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionallyMust be able to work flexible hours based on the needs of the property to include weekends and holidays as needed.STATEMENT OF PURPOSE
This document provides descriptive information about the above Suntex Marinas position. Work actually performed by incumbents in this position may vary. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position. An individual’s ability to meet the qualifications and capabilities described in this document is not a guarantee of employment or promotion. Suntex Marinas reserves the right to make changes to this document as deemed necessary without providing advance written notice.
Suntex Marinas provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other consideration made unlawful by federal, state, or local laws. Suntex Marinas is committed to providing reasonable accommodation for qualified applicants, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act.
JOB TITLE: Guest Services Supervisor
DEPARTMENT: Front Office/Store
REPORTS TO: General Manager
POSITION PURPOSE:The Guest Services Supervisor is responsible for inspiring, developing, and motivating the guest services team, driving sales, driving rentals, slip sales, cash management and inventory management, and setting world class customer service standards. The purpose of this role is to help the front-line operations of multiple service marina including fuel dock, pump out, and arriving/departing boats. The Guest Services Supervisor complies with all company policies, procedures, and legal compliance. The Guest Services Supervisor inspires the team to work together, create an atmosphere of fun, while exceeding our customer’s expectations.
DUTIES AND RESPONSIBILITIES:Assist with directing the Guest Services team operations under the supervisor of the General Manager or the Guest Services Manager, ensuring the team provides world class customer service.Facilitate training for the Guest Services team so they can successfully promote sales, rentals and understand the Suntex Marinas expectation for world class customer service.Ensures marina customers are satisfied with services provided.Ensure that our rental fleet and water sports equipment are clean, in perfect working order, giving our guests the best experience on the waterEDUCATION AND EXPERIENCE:Bachelor’s Degree preferredExcellent interpersonal and outstanding communication skillsVery organized and detail orientedProficient in Microsoft Office productsWORKING CONDITIONS/PHYSICAL REQUIREMENTS:Must be able to independently lift, carry, push, and pull up to thirty (30) poundsMust be able to swim or be willing to wear a personal flotation device in instances of emergencyMust be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionallyMust be able to work flexible hours based on the needs of the property to include weekends and holidays as needed.STATEMENT OF PURPOSE
This document provides descriptive information about the above Suntex Marinas position. Work actually performed by incumbents in this position may vary. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position. An individual’s ability to meet the qualifications and capabilities described in this document is not a guarantee of employment or promotion. Suntex Marinas reserves the right to make changes to this document as deemed necessary without providing advance written notice.
Suntex Marinas provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other consideration made unlawful by federal, state, or local laws. Suntex Marinas is committed to providing reasonable accommodation for qualified applicants, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act.
JOB TITLE: Dockmaster
DEPARTMENT: Docks
REPORTS TO: General Manager
POSITION PURPOSE:The Dockmaster is often the first person our customers will interact with when arriving by vessel. The Dockmaster is a strong and motivating leader responsible for the overall operation of the docks. This includes scheduling of dockhands, communication with vessel captains, reservations, maintaining overall safety and cleanliness of the marina, fuel operations, providing the highest level of guest services, concierge, training of new team members, and securing the marina and vessels in the event of inclement weather.
DUTIES AND RESPONSIBILITIES:
Sets and provides the highest level of customer/guest services and expedites any and all requests from vesselsSchedules and manages all dockhands in marina related duties such as securing boats, fuel, black water pump outs, connecting and monitoring utility services, and waste disposal. Leads the dockhands by example.Performs daily inspection of the docks, works with maintenance manager in scheduling general repair and maintenance of the docks in order to maintain safety and cleanliness standards and to identify issues requiring maintenance, repair or replacement.Routinely operates, motor and water vehicles and other various mechanized equipmentEDUCATION AND EXPERIENCE:A broad knowledge of marina operations, boat lifting, boat handling and towing, and equipment maintenanceAbility to manage and motivate staffA positive attitude, the ability to communicate proficiently, and ability to relate to customers in a luxury environment Understanding of common marina operational documentation such as agreements, contracts, terms and conditions, marina regulations and must be able to analyze themWORKING CONDITIONS/PHYSICAL REQUIREMENTS:Must be able to independently lift, carry, push, and pull up to thirty (30) poundsMust be able to swim or be willing to wear a personal flotation device in instances of emergencyMust be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionallyMust be able to express oneself and effectively convey directions and clear instructions to a team of individualsSTATEMENT OF PURPOSE
This document provides descriptive information about the above Suntex Marinas position. Work actually performed by incumbents in this position may vary. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position. An individual’s ability to meet the qualifications and capabilities described in this document is not a guarantee of employment or promotion. Suntex Marinas reserves the right to make changes to this document as deemed necessary without providing advance written notice.
Suntex Marinas provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other consideration made unlawful by federal, state, or local laws. Suntex Marinas is committed to providing reasonable accommodation for qualified applicants, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act.
