Damage Claims Specialist Department: Vendor Relations / Accounts Payable Reports To: Vendor Relations Coordinator Location: Remote Salary Range: $55,000-$60,000 Position Summary The Damage Claims Specialist is responsible for managing, investigating, and resolving all damage-related claims for the company. This role supports the Vendor Relations department by coordinating with internal teams, vendors, insurance companies and service partners to ensure timely claim submission, documentation accuracy, and proper follow-up. Additionally, the Specialist works closely with the Accounts Payable Manager to provide claim-related reports, reconcile vendor and internal charges, and ensure proper financial handling of claims. This position plays a key role in protecting company assets, reducing financial risk, and maintaining positive vendor relationships. Key Responsibilities Damage Claims Management Receive, log, and process all incoming damage claims from field teams, and claimants. Review claims by gathering required documentation, photos, invoices, and incident details. Determine claim validity and coordinate resolution steps in accordance with company policy. Submit claims to responsible vendors or insurance companies and track progress through closure. Monitor deadlines to ensure timely claim filing and prevent loss of recovery. Negotiate reimbursements or credits Maintain accurate digital records for all claims. Enter charges to vendors when necessary and send claims to Accounts Payable when necessary. Vendor Relations Support Communicate with vendors regarding claim status, and resolution timelines. Assist Vendor Relations with onboarding, documentation collection, and insurance compliance tracking as needed. Support escalation of vendor-related issues and help maintain strong working relationships. Accounts Payable Coordination Ensure all reimbursements, credits, or payments related to claims are properly recorded and negotiated Assist in month-end reporting and audits related to claims activity. Administrative & Cross-Functional Duties Maintain accurate claim metrics, dashboards, and internal reports. Assist with policy updates or process improvements to streamline claim resolution. Support internal teams (operations, field staff, finance) with claim-related questions. Perform additional tasks as assigned to support Vendor Relations and Accounts Payable. Qualifications Required High school diploma or equivalent. Strong organizational skills with the ability to manage multiple tasks and deadlines. Excellent communication and follow-up skills. Ability to analyze documentation and identify discrepancies. Proficiency in Microsoft Office (Excel, Outlook, Word) and basic data entry systems. Preferred 2+ years of experience in claims processing, vendor relations, accounts payable, or related administrative work. Experience in insurance claims, telecom, logistics, construction, or utility industries. Experience working with vendors, contractors, or external service providers. Familiarity with financial reconciliation or AP workflows. Key Competencies Detail-oriented with strong investigative mindset Problem-solving and critical thinking Professional communication Time management and ability to work independently Collaborative and team-focused mindset
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