Job DescriptionJob DescriptionPOSITION: LEAD MAINTENANCE TECHNICIAN
REPORTS TO: MANAGER
The purpose of this job description is to communicate the responsibilities and duties associated with the position of LEAD MAINTENANCE TECHNICIAN. While the following information should be considered a comprehensive description of this position, it should also be noted that some responsibilities and duties may not be specifically addressed.
Every person is expected to perform any reasonable task or request that is consistent with fulfilling company objectives.
It is imperative that you review these duties, skills and physical requirements closely and that you understand that by signing the Job Description Acknowledgment, you are verifying that you can perform all the duties and have the skills and possess the physical abilities that are necessary to perform the job as described.
JOB BRIEF: The LEAD MAINTENANCE TECHNICIAN is responsible for maintaining the physical integrity of the community at all times. This involves insuring a clean and well maintained living environment for residents, visitors and staff. It is the LEAD MAINTENANCE TECHNICIAN'S duty to anticipate, identify and correct any and all problems involving the property and to implement procedures that will prevent such problems. An effective program of maintenance is essential in order to:
• Maintain a clean and well maintained environment.
• Cultivate resident satisfaction.
• Protect the investment of the apartment property owner.
DUTIES AND RESPONSIBILITIES
Conduct all business in accordance with company policies and procedures, state and federal laws; e.g., OSHA, ADA, Fair Housing, etc.
RESIDENT SERVICE
• Performs maintenance tasks personally and delegates to assistants. Oversees and occasionally inspects work performed by assistants.
• Institutes and manages system for handling resident service requests. Completes work orders within 24 hours when possible.
• Schedules maintenance personnel in conjunction with manager so that maintenance is available for emergency purposes, 24 hours a day, seven days a week.
PREVENTATIVE MAINTENANCE/SAFETY
• Conducts regularly scheduled safety meetings with entire staff; maintains and communicates HAZCOM standards. Keeps MSDS sheets current and readily accessible. Maintains thorough knowledge of pertinent laws and EPA and OSHA regulations governing proper storage and management of hazardous materials, including solvents, flammables, caustics and refrigerants.
• Must be aware of the condition of the physical property throughout the community and immediately correct hazardous conditions; e.g., broken gates leading to the pool, broken steps, open holes, broken/burned out exterior lights.
• Maintains accurate records regarding preventative maintenance, service requests (received and completed), expenditures, apartment make-ready status, work-in-progress, etc.
• Schedules and performs minor and routine maintenance on all appropriate equipment on a regular basis. Inspects and maintains all tools in excellent condition.
• Indoctrinates and assists in development of all subordinate maintenance staff. Instills a "safety first" attitude not only with maintenance technicians but with all staff members.
• Instructs staff on proper use and guidelines for wearing safety items.
TRAINING
• Complete all Grace Hill courses by the required deadlines. Commissions and bonuses will not be paid for anyone with past due Grace Hill courses.
GENERAL
• Diagnoses and performs on a daily basis minor and routine maintenance/repair involving the following:
• Electrical and plumbing (including water lines)
• A/C and heating systems
• Appliances
• Water irrigation systems
• Stairs, gates, fences, patios, railings
• Tile, carpet, flooring
• Roofing, gutters, fasteners
• Interior/exterior lights
• Fireplaces
• Ceiling fans • Gas fixtures and appliances (where applicable)
• Shutters, doors, cabinets, windows, sliding glass doors
• Boiler, gas and electric
• Door locks, P.O. boxes and locks
• Controlled access systems (where applicable)
• Ceiling leaks
• Walls
• Pool areas, tile, jacuzzi, pool furniture
• Ensures that all make-ready repairs and services are completed correctly and on schedule.
• Reports all major repairs and requisitions to manager prior to any expenditure of funds.
• Possesses knowledge of budget and budget compliance.
• Changes locks and make ready keys.
• Removes and transfers heavy appliances and equipment from storage area to apartment (or vise versa) as circumstances warrant. Assists in moving abandoned furniture, appliances, etc., to dumpster when necessary. Use a dolly or back support belt.
• Maintains adequate inventory of spare parts and maintenance materials to handle most common repairs and situations.
• Identifies all utility meter cut-offs, apartment and fixture cut-offs, sewer cleanouts and prepares maps indicating same.
• Performs work area clean-up and safety related duties.
• Ensures that storage areas remain locked when not in use.
• Assists in keeping grounds neat and free of litter. Rakes, sweeps, shovels as circumstances warrant.
• Performs any additional duties assigned by manager or property supervisor.
QUALIFICATIONS
Position requires at least 3 years’ experience in property maintenance or equivalent field.
Work Hours:
40 hours per week. Weekends as circumstances warrant; on-call on a rotating basis and for emergencies.
Equipment Requirement:
Required to wear back support belt, wear goggles when working with specific equipment, wear masks and gloves and other safety equipment as tasks dictate.
Equipment/Machinery/Tools:
An employee in this position must be knowledgeable and skilled in the safe use and maintenance of the following tools:
Hand Tools: Various wrenches, hammers, grips, saws, sledgehammers, snips, posthole diggers, etc.
Power Tools: Wrenches, grinders, sanders, drills, saws, etc.
User-Moved Aids: Wheelbarrows, dollies, hand trucks, buckets, hoists, jacks, step ladders, full ladders, double ladders.
Mechanical Equipment: Motors, pumps, compressors, blowers, electric and hand power augers, etc.
Measuring Devices: Calipers, voltmeters, ohmmeters, testing meters, PH tests, gauges, etc.
PHYSICAL REQUIREMENTS
• Constant need (66% to 100% of the time) to be on feet.
• Have constant need (66% to 100% of the time) to perform the following physical activities:
Bend/Stoop/Squat/Kneel Perform routine maintenance/repairs, pick up tools and needed
equipment.
Climb Stairs Service requests, make-ready needs for 2nd and 3rd floor apartments.
Push or Pull Move equipment, appliances, open and close doors, etc.
Reach Above Shoulder Perform routine maintenance/repairs, stock and remove equipment,
parts, etc.
Climb Ladders Perform routine maintenance/repairs.
Grasp/Grip/Turning Handle tools and equipment, perform routine maintenance/repairs. Finger Dexterity Handle tools and equipment, perform routine maintenance/repairs.
• Constant need (66% to 100% of the time) to perform the following physical activities:
• Writing: Inventory maintenance, requisition requests, required maintenance reports.
• Lifting/carrying (supplies, replacement parts, ladders, etc.): Over 150 lbs. Rare need (less than 1% of the time)
75 - 150 lbs. Occasional need (1% to 33% of the time)
25 - 75 lbs. Frequent need (33% to 66% of the time)
1 - 25 lbs. Constant need (66% to 100% of the time)
NOTE: Lifting and carrying of weights exceeding 50 lbs. is often accomplished with assistance from one or more persons. Examples of heaviest items lifted include washer/dryers, refrigerators, A/C units, abandoned sofas, etc.
VISION REQUIREMENTS
• Constant need (66% to 100% of the time) to document maintenance and complete forms, review manuals and operating instructions, read cautionary labels, respond to written instruction from staff and residents. Constant need to see small detail when performing routine maintenance duties.
• Frequent need (33% to 60% of the time) to see things clearly beyond arm's reach (oversee assistants, observe problems throughout the property).
HEARING REQUIREMENTS
• Constant need (66% to 100% of the time) to communicate with assistants, office staff, vendors and residents. Must use listening skills to diagnose needed repairs, etc.
SPEAKING REQUIREMENTS
• Constant need (66% to 100% of the time) to verbally communicate with assistants, office staff, vendors and residents.
DRIVING/TRAVELING REQUIREMENTS
• Frequent need (33% to 66% of the time) to utilize personal transportation to pick up replacement parts and supplies from vendors. Rotation "on call" status may occasionally require expedient travel to assigned property at moment’s notice. Pickups and deliveries to the corporate office.
• Must have valid driver's license and automobile insurance coverage.
WORKING ENVIRONMENT
• Indoors (66% to 100% of the time). Frequently outdoors (33% to 66% of the time), all conditions, often for extended periods.
• Occasional exposure (1% to 33% of time) to paint fumes, solvents, adhesives, etc. Example: Apartments during/after make-ready.
• Frequent need (33% to 66% of the time) to work in awkward and confining positions.
REASONING DEVELOPMENT
• HIGH. Must be able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate course of action. Must effectively convey ideas, images and goals to a diverse group of personalities.
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Job DescriptionJob DescriptionLeasing Consultant
POSITION: Leasing Consultant
REPORTS TO: Property Manager
The purpose of this job description is to communicate the responsibilities and duties associated with the position of Leasing Consultant. While the following information should be considered a comprehensive description of this position, it should also be noted that some responsibilities and duties may not be specifically addressed.
Every person is expected to perform any reasonable task or request that is consistent with fulfilling company objectives.
It is imperative that you review closely these duties, skills, and physical requirements and that you understand you are verifying that you can perform all the duties, have the skills and possess the physical abilities necessary to perform the job as described.
JOB BRIEF: The Leasing Consultant is the property’s sales representative whose primary duties are to greet prospects, to present professionally the features and benefits of their assigned property, and properly secure lease agreements from qualified persons. A Leasing Consultant is very service-oriented and strives to make current residents feel welcome and comfortable in their community. The Leasing Consultant will contact a person of authority should any situation warrant an action or decision not included in his or her duties and responsibilities.
DUTIES AND RESPONSIBILITIES
• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
• Must have complete knowledge of Fair Housing Compliance laws or attend Fair Housing Training within the first 90 days of employment.
• Must have complete knowledge of lease contract, application, and other addenda.
• Must have complete knowledge of SunRidge policy and procedures as outlined in the Employee Handbook and Operations Manual.
• Must immediately notify his or her immediate supervisor or AVP of any illegal conduct by a vendor, resident, or another employee.
MARKETING AND LEASING
• Maintain a professional, yet friendly, atmosphere in the leasing office and other areas where prospective residents and residents meet.
• Maintain work area in a clean and organized manner.
• Inspect models and make ready vacancies daily to ensure cleanliness.
• Answer incoming phone calls and handle each call whether it is a prospect call, irate resident, service request, etc. Transfer calls to Assistant Manager or Manager when appropriate.
• Greet prospective residents, qualify and determine their needs and preferences, professionally present the community and specific apartment(s) while pointing out features and benefits.
• Maintain awareness of local market conditions and trends. Contribute ideas to the Manager for
marketing the property and for improving resident satisfaction.
• Perform outreach marketing duties.
ADMINISTRATIVE
• Correctly complete all lease applications, process application verification, and notify prospective
residents of results.
• Complete all lease paperwork including related addenda per SunRidge policy.
• Accept rent and deposit – not to include cash or incomplete money orders. Provide receipt upon
request using only approved SunRidge receipts from receipt book.
• Complete Guest Information form on all prospects, send thank you notes and perform follow-up.
• Enter phone and/or walk-in traffic from Welcome Cards into the computer daily
• Physically inspect the property when on grounds, pick up litter, and report any service needs to the Manager,
including cluttered patios, inoperable vehicles, broken windows, water leaks, etc.
• Inventory office supplies on a weekly basis. Report needs to the manager.
• Organize and file appropriate reports, leases, and paperwork daily.
• Attend company meetings when requested.
• Document all resident communication (verbal and written) in the lease file conversation log.
• Assist Manager and Assistant Manager in preparation of daily and weekly reports, market surveys,
etc.
• Accompany outside vendors on service request calls for occupied apartments when necessary.
TRAINING
• Complete all Grace Hill courses by the required deadlines. Commissions and bonuses will not be
paid for anyone with past due Grace Hill courses.
GENERAL
• Performs any additional duties assigned by Manager or Property Supervisor.
QUALIFICATIONS
Requirements include maintaining good leasing and closing skills, being and staying organized, and
possessing basic computer skills.
Work Hours:
An employee will be required to work a flexible workweek which often includes weekends and holidays. Employees work 20-40 hours per week depending on full or part-time status. Overtime must be approved by your supervisor prior to working over 40 hours if full-time or 25 hours if part-time.
PHYSICAL REQUIREMENTS
• Stand and walk or sit alternatively depending on specific needs of the day. Estimate 70% of time spent on feet and 30% sitting at a desk.
• Have constant need (66% to 100% of the time) to perform the following physical activities: Bend/stoop/squat, pick up litter, filing, climb stairs, show and inspect the community, push or pull, open and close doors, reach above shoulder, store/retrieve supplies.
• Have constant need (66% to 100% of the time) to perform standing and walking activities related to inspecting the community and traveling between properties.
• Constant need (66% to 100% of the time) to perform the following physical activities:
Writing/typing/data entry, corporate/inter-office/resident communication, grasping/turning, telephone/doorknob use, finger dexterity, typing, operation of office equipment
VISION REQUIREMENTS
• Constant need (66% to 100% of the time) to complete forms, read and review reports, answer a wide variety of correspondence, view the computer screen. Frequent need to see small detail.
• Constant need (66% to 100% of the time) to see things clearly beyond arm’s reach; e.g. inspecting the property and showing property.
HEARING REQUIREMENTS
• Constant need (66% to 100% of the time) to communicate over the telephone and in-person with prospects, residents, vendors, and corporate employees.
SPEAKING REQUIREMENTS
• Constant need (66% to 100% of the time) to communicate over the telephone and in-person with prospects, residents, vendors, and corporate employees.
DRIVING/TRAVELING REQUIREMENTS
• Frequent need (66% to 100% of the time) to utilize personal transportation to inspect surrounding neighborhood, make trips to the bank, visit the corporate office, conduct outreach marketing, and run property-related errands.
• Must have and maintain a valid driver’s license and automobile insurance.
• Must have and maintain access to street legal, reliable transportation.
WORKING ENVIRONMENT
• Indoors, frequently outdoors, in all weather conditions.
• Occasional exposure (1% to 33% of the time) to paint fumes, solvents, adhesives, etc.
REASONING DEVELOPMENT
• MODERATE. Must be able to apply principles of logical thinking to a variety of practical situations and accurately follow standardized procedures that may occasionally call for minor deviations. Needs to think rationally beyond a specific set of instructions.
SunRidge Management Group is an equal opportunity employer and a drug-free workplace that has been in business for over 30 years. Powered by JazzHRlmF2Mz25gy
Job DescriptionJob DescriptionPOSITION: PORTER/GROUNDSKEEPER
REPORTS TO: LEAD MAINTENACE TECHNICIAN AND MANAGER
The purpose of this job description is to communicate the responsibilities and duties associated with the position of PORTER/GROUNDSKEEPER. While the following information should be considered a comprehensive description of this position, it should also be noted that some responsibilities and duties may not be specifically addressed.
Every person is expected to perform any reasonable task or request that is consistent with fulfilling company objectives.
It is imperative that you review these duties, skills and physical requirements closely and that you understand that by signing the Job Description Acknowledgment, you are verifying that you can perform all the duties, have the skills and possess the physical abilities that are necessary to perform the job as described.
JOB BRIEF: The primary responsibilities of the PORTER/GROUNDSKEEPER involve the upkeep of the property in order to enhance and maintain its curb appeal. The Porter will also assist the rest of the staff, as directed, in their efforts to manage the property in an efficient manner.
DUTIES AND RESPONSIBILITIES
Conduct all business in accordance with company policies and procedures, state and federal laws; e.g., OSHA, ADA, Fair Housing, etc.
PREVENTIVE MAINTENANCE/SAFETY
• Checks and replaces exterior lighting on a regular basis.
• If certified for pool maintenance, clean and maintain pool as directed.
• Maintains awareness of proper safety precautions at all times.
• Constantly observes condition of apartment property throughout the community and immediately reports and/or initiates action to correct unsafe conditions.
• Needs to be aware of all utility meter cut-offs, apartment and fixture cut-offs, sewer cleanouts.
• Ensures that storage areas always remain locked when not in use.
GENERAL
• Physically walks the property on a frequent basis and removes litter, debris, cigarette butts and pet droppings from the grounds. It is especially critical that the following areas remain neat and free of litter at all times.
• Management Office
• Pool area.
• Laundry room.
• Mail rooms (if applicable).
• Pathways to show units/models
• Stairways and breezeways
• Dumpster areas.
• Recreation areas.
• Grounds adjacent to the road, in front of the office.
• Walkways to and from, and in-between buildings.
• Exterior lighting fixtures
• Parking lots and drives.
• Performs "trash-out" duties at vacated apartments on a daily basis. Removes all abandoned furniture, trash, boxes. Transfers to dumpster or storage area, whichever is applicable.
• Transfers trash and other items left outside of dumpster into dumpster. Pick-up and sweep area. Keeps dumpster/compactor doors closed on windy days.
• Details property on a regular basis. Cleans and rakes shrub areas; shovels mud when necessary. Use blower to keep sidewalks and walking areas clean of loose grass and brush.
• Repairs and replaces windows, screens, sliding glass doors, etc. Performs routine maintenance on property as requested by manager and senior maintenance technician.
• Assists with various physical tasks as directed; e.g., tearing down fences, digging post holes, carrying abandoned sofas, liens, etc.
• Assists with "make-ready" duties when requested by the manager or senior maintenance technician.
• Helps clean and maintain storage and shop areas.
• Performs interior and exterior painting duties when requested. Carries buckets of paint from storage area to work site.
• Completes minor and routine service requests when requested by manager and/or senior maintenance technician. Follow procedures when service requests are performed.
• Change locks, rekeys and makes keys when directed.
• Distributes resident communications to residents; e.g., upcoming events, pest control notices, newsletters.
• Performs work area clean-up and safety related duties.
• Assists in keeping grounds neat and free of litter. Rakes, sweeps, shovels as circumstances warrant.
• Performs any additional duties assigned by senior maintenance technician and manager.
QUALIFICATIONS
Must meet all physical requirements and be able to take direction.
Work Hours:
40 hours per week if full time or up to 25 hours if part time. Weekly schedule may change as required. Weekends as circumstances warrant.
Equipment Requirement:
Required to wear back support belt, and gloves as tasks dictate.
Equipment/Machinery/Tools:
An employee in this position must be knowledgeable and skilled in the safe use and maintenance of the following tools:
Hand Tools: Various wrenches, hammer, grips, saws, sledgehammer, snips, posthole diggers, etc. (not provided by the company)
User-Moved Aids: Wheelbarrows, dollies, hand trucks, buckets, jacks, step ladders, full ladders.
Power Tools: Blowers, power washers, etc.
PHYSICAL REQUIREMENTS
• Constant need (66% to 100% of the time) to be on feet.
• Have constant need (66% to 100% of the time) to perform the following physical activities:
Bend/Stoop/Squat/Kneel Perform routine maintenance/repairs, pick up debris.
Climb Stairs Routine duties require access to all levels.
Push or Pull Move equipment, appliances, open and close doors, etc.
Reach Above Shoulder Perform routine maintenance/repairs, stock and remove equipment.
Climb Ladders Perform routine maintenance/repairs.
Grasp/Grip/Turning Handle tools and equipment, perform routine maintenance/repairs.
Finger Dexterity Handle tools and equipment, perform routine maintenance/repairs.
• Lifting/carrying (supplies, blower, ladders, etc.):
Over 150 lbs. Rare need (less than 1% of the time)
75 - 150 lbs. Occasional need (1% to 33% of the time)
25 - 75 lbs. Frequent need (33% to 66% of the time)
1 - 25 lbs. Constant need (66% to 100% of the time)
NOTE: Lifting and carrying of weights exceeding 50 lbs. is often accomplished with assistance from one or more persons and while wearing the required, appropriate safety equipment. Examples of heaviest items lifted include washer/dryers, refrigerators, A/C units, abandoned sofas, etc.
VISION REQUIREMENTS
• Constant need (66% to 100% of the time) to observe areas needing attention/correction. Read cautionary labels; respond to written instructions from staff.
• Frequent need (66% to 100% of the time) to see things clearly beyond arm's reach. Observe and assist in general maintenance; observe problems throughout property.
HEARING REQUIREMENTS
• Not essential. Frequent need (33% to 66% of the time) to receive instructions from residential management. Written instructions should be acceptable.
SPEAKING REQUIREMENTS
• Constant need (66% to 100% of the time) to verbally communicate with staff and residents.
WORKING ENVIRONMENT
• Outdoors (66% to 100% of the time), all conditions, often for extended periods of time.
• Occasional exposure (1% to 33% of time) to paint fumes, solvents, adhesives, etc. Example: Apartments during/after make-ready.
• Frequent need (33% to 66% of the time) to work in awkward and confining positions.
REASONING DEVELOPMENT
• MODERATE. Must be able to apply principles of logical thinking to a variety of practical situations and accurately follow standardized procedures that may occasionally involve minor deviations. Needs ability to think rationally beyond a specific set of instructions.Powered by JazzHRPhN94MlOsu
Job DescriptionJob DescriptionMake Ready Tech / Assistant Maintenance
POSITION: Make Ready Tech / Assistant Maintenance
REPORTS TO: Lead Maintenance Technician & Property Manager
The purpose of this job description is to communicate the responsibilities and duties associated with the position of Make Ready Tech. While the following information should be considered a comprehensive description of this position, it should also be noted that some responsibilities and duties may not be specifically addressed.
Every person is expected to perform any reasonable task or request that is consistent with fulfilling company objectives. It is imperative that you review these duties, skills, and physical requirements closely and that you understand that by signing the Job Description Acknowledgment, you are verifying that you can perform all the duties, have the skills and possess the physical abilities that are necessary to perform the job as described.
JOB BRIEF: In coordination with the manager and senior maintenance technician, The Make Ready Tech employee's primary responsibility is to ensure that all vacated apartments are thoroughly restored to "market ready" status in a timely manner and according to the manager's timetable.
DUTIES AND RESPONSIBILITIES
TRAININGComplete all Grace Hill courses by the required deadlines. Commissions and bonuses will not be paid for anyone with past due Grace Hill courses.
GENERALConduct all business in accordance with company policies and procedures, state and federal laws; e.g., OSHA, ADA, Fair Housing, etc.Inspects vacated apartments and completes checklists in regard to make-ready. Informs senior maintenance technician and manager of needed services and repairs.Routinely performs the following duties in order to restore the apartment to "market ready" status:Checks all lights and replaces as necessary.Replaces or repairs windows, latches, screens, hinges, sliding glass doors, shelves, baseboards, mirrors, closets.Checks applicable appliances and informs senior maintenance technician of problems.Assists in changing or removing appliances from apartments.Makes keys when necessary.Checks faucets sink plugs and repairs/replaces as necessary. Replaces washers when needed. Performs exterior repairs to sinks, bathtubs, etc., when warranted.Assists with painting duties when requested. Transfers paint from storage areas to apartment units when painting is scheduled.Repairs or replaces curtains, mini-blinds, ceiling fans, etc.Repairs plaster holes in walls, paints as necessary.Inspects bathroom tiles, performs minor repairs/replacements.Changes A/C filtersOperates carpet cleaning equipment to clean carpets.Lends assistance during trash-out of an apartment; e.g., moving heavy/bulky items to the dumpster.Replaces vacancy lock (if applicable) on day lock is changed for new resident for move-in. Also
changes out P.O. box lock when requested (if applicable).Makes new keys when requested.Assists in keeping grounds clean at all times.Assists maintenance when requested.Delivers notices to all apartments.Reports supply needs to manager and/or senior maintenance technician.Performs other tasks as assigned by manager or senior maintenance technician.
QUALIFICATIONS
Must meet all physical requirements and be able to take direction.
Work Hours:
40 hours per week, 8:30 a.m. to 5:30 p.m., Monday through Friday. Weekly schedule may change as
required. May be necessary to work weekends; on-call on a rotating basis and for emergencies.
Equipment Requirement:
Required to wear a back-support belt and gloves as tasks dictate. Wear appropriate shoes (no flat bottom
sneakers.)
Equipment:
An employee in this position must be knowledgeable and skilled in the safe use and maintenance of cleaning
fluids and tools, including mop, broom, vacuum cleaner, carpet cleaning equipment, buffer, step ladder, full
ladder, hand tools, key-cutting machine, hand truck, wheelbarrow.
PHYSICAL REQUIREMENTSConstant need (66% to 100% of the time) to be on feet.Have constant need (66% to 100% of the time) to perform the following physical activities:Bend/Stoop/Squat/Kneel - Perform routine cleaning; pick up debris.Climb Stairs - Routine cleaning duties require access to 2nd and 3rd floor apartments.Push or Pull - Move light furniture, appliances, open/close doors, etc.Reach Above Shoulder - Perform routine cleaning duties.Climb Ladders - Perform routine cleaning duties.Grasp/Grip/Turning - Handle cleaning tools and equipment.Finger Dexterity - Handle cleaning tools and equipment.Lifting/carrying (supplies, paint, carpet cleaning equipment, etc.):Over 100 lbs. Rare need (less than 1% of the time)50 - 75 lbs. Occasional need (1% to 33% of the time)25 - 50 lbs. Frequent need (33% to 66% of the time)1 - 25 lbs. Constant need (66% to 100% of the time)Writing: Inventory maintenance, requisition, requests, required maintenance reports.
VISION REQUIREMENTSConstant need (66% to 100% of the time) to notice the difference between clean and unclean. Observe areas needing attention.Frequent need (33% to 60% of the time) to see things clearly beyond arm's reach. Observe and assist maintenance; observe problems throughout the property.
HEARING REQUIREMENTSNot essential. Frequent need (33% to 66% of the time) to receive instructions from residential management. Written instructions should be acceptable.
SPEAKING REQUIREMENTSNot essential. Frequent need (33% to 66% of the time) to ask questions, request supplies. Written instructions should be acceptable.
DRIVING/TRAVELING REQUIREMENTS
None.
WORKING ENVIRONMENTIndoors (66% to 100% of the time). Occasionally outdoors (1% to 33% of the time).Occasional exposure (1% to 33% of time) to cleaning solvents, adhesives, paint fumes, etc.Frequent need (33% to 66% of the time) to work in awkward and confining positions.
REASONING DEVELOPMENTMODERATE. Must be able to apply common sense understanding to carry out simple one to two-step instructions. Deal with standardized situations with occasional or no deviations from standard procedures.
SunRidge Management Group is an equal opportunity employer and a drug-free workplace that has been in business for over 30 years.
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Job DescriptionJob DescriptionPOSITION: Property Manager
REPORTS TO: AVP (Assistant Vice President)
The purpose of this job description is to communicate the responsibilities and duties associated with the position of Property Manager. While the following information should be considered a comprehensive description of this position, it should also be noted that some responsibilities and duties may not be specifically addressed.
Our company emphasizes a Team Approach and expects every person to perform any reasonable task or request that is consistent with fulfilling company objectives. It is imperative that you review these duties, skills, and physical requirements closely and that you understand that, by signing the Job Description Acknowledgment, you are verifying that you can perform all the duties, have the skills and possess the physical abilities that are necessary to perform the job as described.
JOB BRIEF: The Property Manager is totally accountable for all property operations. The purpose of the Property Manager is to effectively manage and coordinate persons, activities, and available resources in order to accomplish property objectives as set forth by the property supervisor and property owner. These objectives will include maximizing occupancy levels and property values. In addition, the Property Manager will train the Assistant Manager to assume all duties of the Property Manager in the event of the Property Manager's absence.
DUTIES AND RESPONSIBILITIES
Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
FINANCIAL
• The manager is responsible for staying within the established budget guidelines throughout the year.
• Ensures that all rents are collected when due, and posted in a timely manner. It is mandatory that all bank deposits are made immediately and deposits are reported to the corporate office on a daily basis.
• Perform evictions, utility cut-offs, and landlord liens as required on delinquent rents.
• Constant vendor/contractor communications concerning work scheduling, billings, vendor relations, and certificates of insurance. The Manager is responsible for approving and submitting all invoices to the corporate office for payment.
PERSONNEL
• Hires, terminates, trains, motivates, and supervises all on-site staff in order to achieve operational goals of assigned property. This includes new employee indoctrination, annual performance reviews, review and approval of timesheets, instructing and advising on-site staff of employee procedures and guidelines.
• Conducts ongoing training with office staff; e.g., leasing paperwork, workplace safety, and any other type of training that may be needed on a daily basis.
• Ensure that all personnel remain up-to-date with all Grace Hill courses.
ADMINISTRATIVE/OFFICE
• Responsible for knowing the application, lease, and all applicable Texas property code laws.
• Responsible for keeping up to date with the TAA Redbook and any changes relating to the TAA application, lease, and related lease forms.
• Ensures that lease files are complete and that completion of leases is being executed properly.
• Responsible for office opening on schedule, condition of office, and model apartments.
• Attends scheduled corporate management meetings, usually held on a quarterly basis at the corporate office.
• Maintains records on all aspects of management activity on a daily, weekly and/or monthly basis. Submits required reports to the corporate office on a weekly and monthly basis.
• Communicates all challenges affecting the operation of the property to the AVP in a timely manner.
• Ensures all calendar activities are conducted in a timely manner to meet required deadlines.
• Ensures all required permits by city, county, and state are current at all times, e.g. multifamily license, pool/spa, boiler, etc.
RESIDENT RELATIONS
• Maintain a positive customer service attitude.
• Delegates inspection or inspects with residents all move-in/move-outs.
• Review all notices to vacate to determine the cause of the move-out.
• Initiate and implement policies/procedures to maintain resident communications; e.g., complaints, service requests, etc.
MAINTENANCE
• Physically walk and inspect the property on a daily basis; vacant apartments must be walked a minimum of once per week to ensure appropriate temperature settings and security of the units.
• Updates Make Ready Board daily. Coordinates with maintenance and make-ready staff to ensure timely recondition of apartments after move-out.
• Monitors and schedules all maintenance activities.
• Inspects the Maintenance Shop monthly to ensure compliance with SunRidge policy.
MARKETING/LEASING
• Delegate or conduct market surveys monthly. Delegate or shop competition and be aware of neighborhood market conditions.
• Maintain awareness of market/industry conditions and trends via trade publications, professional organizations, etc.
• Complete Marketing Plan quarterly.
• Delegate or conduct weekly outreach marketing.
• Complete Leasing Goals weekly.
• Welcome and show the property to prospective new residents. Also, handle incoming phone calls from prospective new residents and complete appropriate paperwork.
• Approve all rental applications.
• Approve and sign all lease paperwork and addenda.
• Approve and sign off on all commission forms.
SAFETY
• Report all liability and property incidents to the Corporate Office immediately. Ensure that all occupational injury claims are reported and proper paperwork is completed immediately and forwarded to the Corporate Office within 24 hours.
• Manager will conduct monthly safety meetings and complete Safety Checklists with Maintenance.
TRAINING
• Complete all Grace Hill courses by the required deadlines. Commissions and bonuses will not be paid for anyone with past due Grace Hill courses.
GENERAL
• Perform any additional duties or tasks and meet required deadlines as assigned by the AVP.
QUALIFICATIONS
The position requires appropriate experience in on-site multifamily property management. Must have a background in supervision and a successful track record of accomplishments.
Computer Skills: Word Processing/On-Site Rental System (Must be proficient with a calculator.)
WORK HOURS:
40 hours per week or applicable to requirements of the property. Must be available on weekends for staffing needs and emergencies.
PHYSICAL REQUIREMENTS
• Stand and walk or sit alternatively depending on specific needs of the day. Estimate 60% of the time is spent on feet and 40% sitting at a desk.
• Have occasional need (33% to 66% of the time) to perform the following physical activities: Bend/stoop/squat, pick up litter, filing, climb stairs, show and inspect the community, push or pull, open and close doors, reach above shoulder, store/retrieve supplies.
• Have frequent need (33% to 66% of the time) to perform standing and walking activities related to inspecting the community and traveling between properties.
• Constant need (66% to 100% of time) to perform the following physical activities: Writing/typing/data entry, corporate/inter-office/resident communication, grasping/turning, telephone/doorknob use, finger dexterity, typing, operation of office equipment.
• Lifting/Carrying (paperwork, deliveries, files, miscellaneous):
Over 25 lbs. Rare need (less than 1% of the time)
20 lbs. - 25 lbs. Occasional need (1% to 33% of the time)
Less than 20 lbs. Frequent need (33% to 66% of the time)
Under 10 lbs. Constant need (66% to 100% of the time)
VISION REQUIREMENTS
• Constant need (66% to 100% of the time) to complete forms, read and review reports and a wide variety of correspondence, view the computer screen. Frequent need to see small detail.
• Frequent need (33% to 66% of the time) to see things clearly beyond arm's reach (inspecting property, neighborhood surveys).
• Must be able to determine colors properly because of decorating, design, paint colors, etc.
HEARING REQUIREMENTS
• Constant need (66% to 100% of the time) to communicate over the telephone and in-person with property owners, corporate and resident management, vendors, and residents.
SPEAKING REQUIREMENTS
• Constant need (66% to 100% of the time) to communicate over the telephone and in person.
DRIVING REQUIREMENTS
• Frequent need (33% to 66% of the time) to utilize personal transportation to inspect apartment property and the surrounding neighborhood, make trips to the bank and also visit the corporate office.
• Must have valid driver's license and automobile insurance.
• Must be able to properly operate golf or club car.
WORKING ENVIRONMENT
• Indoors (66% to 100% of the time); frequently outdoors, all conditions (33% to 66% of the time).
• Occasional exposure to caustics, solvents, oils, fumes, flammables, pesticides, etc. (less than 10%).
REASONING DEVELOPMENT
• HIGH. Must be able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate an appropriate course of action. Must effectively convey ideas, images, and goals to a diverse group of personalities.
SunRidge Management Group is an equal opportunity employer and a drug-free workplace that has been in business for over 30 years.
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Job DescriptionJob DescriptionPOSITION: Property Manager
REPORTS TO: AVP (Assistant Vice President)
The purpose of this job description is to communicate the responsibilities and duties associated with the position of Property Manager. While the following information should be considered a comprehensive description of this position, it should also be noted that some responsibilities and duties may not be specifically addressed.
Our company emphasizes a Team Approach and expects every person to perform any reasonable task or request that is consistent with fulfilling company objectives. It is imperative that you review these duties, skills, and physical requirements closely and that you understand that, by signing the Job Description Acknowledgment, you are verifying that you can perform all the duties, have the skills and possess the physical abilities that are necessary to perform the job as described.
JOB BRIEF: The Property Manager is totally accountable for all property operations. The purpose of the Property Manager is to effectively manage and coordinate persons, activities, and available resources in order to accomplish property objectives as set forth by the property supervisor and property owner. These objectives will include maximizing occupancy levels and property values. In addition, the Property Manager will train the Assistant Manager to assume all duties of the Property Manager in the event of the Property Manager's absence.
DUTIES AND RESPONSIBILITIES
Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
FINANCIAL
• The manager is responsible for staying within the established budget guidelines throughout the year.
• Ensures that all rents are collected when due, and posted in a timely manner. It is mandatory that all bank deposits are made immediately and deposits are reported to the corporate office on a daily basis.
• Perform evictions, utility cut-offs, and landlord liens as required on delinquent rents.
• Constant vendor/contractor communications concerning work scheduling, billings, vendor relations, and certificates of insurance. The Manager is responsible for approving and submitting all invoices to the corporate office for payment.
PERSONNEL
• Hires, terminates, trains, motivates, and supervises all on-site staff in order to achieve operational goals of assigned property. This includes new employee indoctrination, annual performance reviews, review and approval of timesheets, instructing and advising on-site staff of employee procedures and guidelines.
• Conducts ongoing training with office staff; e.g., leasing paperwork, workplace safety, and any other type of training that may be needed on a daily basis.
• Ensure that all personnel remain up-to-date with all Grace Hill courses.
ADMINISTRATIVE/OFFICE
• Responsible for knowing the application, lease, and all applicable Texas property code laws.
• Responsible for keeping up to date with the TAA Redbook and any changes relating to the TAA application, lease, and related lease forms.
• Ensures that lease files are complete and that completion of leases is being executed properly.
• Responsible for office opening on schedule, condition of office, and model apartments.
• Attends scheduled corporate management meetings, usually held on a quarterly basis at the corporate office.
• Maintains records on all aspects of management activity on a daily, weekly and/or monthly basis. Submits required reports to the corporate office on a weekly and monthly basis.
• Communicates all challenges affecting the operation of the property to the AVP in a timely manner.
• Ensures all calendar activities are conducted in a timely manner to meet required deadlines.
• Ensures all required permits by city, county, and state are current at all times, e.g. multifamily license, pool/spa, boiler, etc.
RESIDENT RELATIONS
• Maintain a positive customer service attitude.
• Delegates inspection or inspects with residents all move-in/move-outs.
• Review all notices to vacate to determine the cause of the move-out.
• Initiate and implement policies/procedures to maintain resident communications; e.g., complaints, service requests, etc.
MAINTENANCE
• Physically walk and inspect the property on a daily basis; vacant apartments must be walked a minimum of once per week to ensure appropriate temperature settings and security of the units.
• Updates Make Ready Board daily. Coordinates with maintenance and make-ready staff to ensure timely recondition of apartments after move-out.
• Monitors and schedules all maintenance activities.
• Inspects the Maintenance Shop monthly to ensure compliance with SunRidge policy.
MARKETING/LEASING
• Delegate or conduct market surveys monthly. Delegate or shop competition and be aware of neighborhood market conditions.
• Maintain awareness of market/industry conditions and trends via trade publications, professional organizations, etc.
• Complete Marketing Plan quarterly.
• Delegate or conduct weekly outreach marketing.
• Complete Leasing Goals weekly.
• Welcome and show the property to prospective new residents. Also, handle incoming phone calls from prospective new residents and complete appropriate paperwork.
• Approve all rental applications.
• Approve and sign all lease paperwork and addenda.
• Approve and sign off on all commission forms.
SAFETY
• Report all liability and property incidents to the Corporate Office immediately. Ensure that all occupational injury claims are reported and proper paperwork is completed immediately and forwarded to the Corporate Office within 24 hours.
• Manager will conduct monthly safety meetings and complete Safety Checklists with Maintenance.
TRAINING
• Complete all Grace Hill courses by the required deadlines. Commissions and bonuses will not be paid for anyone with past due Grace Hill courses.
GENERAL
• Perform any additional duties or tasks and meet required deadlines as assigned by the AVP.
QUALIFICATIONS
The position requires appropriate experience in on-site multifamily property management. Must have a background in supervision and a successful track record of accomplishments.
Computer Skills: Word Processing/On-Site Rental System (Must be proficient with a calculator.)
WORK HOURS:
40 hours per week or applicable to requirements of the property. Must be available on weekends for staffing needs and emergencies.
PHYSICAL REQUIREMENTS
• Stand and walk or sit alternatively depending on specific needs of the day. Estimate 60% of the time is spent on feet and 40% sitting at a desk.
• Have occasional need (33% to 66% of the time) to perform the following physical activities: Bend/stoop/squat, pick up litter, filing, climb stairs, show and inspect the community, push or pull, open and close doors, reach above shoulder, store/retrieve supplies.
• Have frequent need (33% to 66% of the time) to perform standing and walking activities related to inspecting the community and traveling between properties.
• Constant need (66% to 100% of time) to perform the following physical activities: Writing/typing/data entry, corporate/inter-office/resident communication, grasping/turning, telephone/doorknob use, finger dexterity, typing, operation of office equipment.
• Lifting/Carrying (paperwork, deliveries, files, miscellaneous):
Over 25 lbs. Rare need (less than 1% of the time)
20 lbs. - 25 lbs. Occasional need (1% to 33% of the time)
Less than 20 lbs. Frequent need (33% to 66% of the time)
Under 10 lbs. Constant need (66% to 100% of the time)
VISION REQUIREMENTS
• Constant need (66% to 100% of the time) to complete forms, read and review reports and a wide variety of correspondence, view the computer screen. Frequent need to see small detail.
• Frequent need (33% to 66% of the time) to see things clearly beyond arm's reach (inspecting property, neighborhood surveys).
• Must be able to determine colors properly because of decorating, design, paint colors, etc.
HEARING REQUIREMENTS
• Constant need (66% to 100% of the time) to communicate over the telephone and in-person with property owners, corporate and resident management, vendors, and residents.
SPEAKING REQUIREMENTS
• Constant need (66% to 100% of the time) to communicate over the telephone and in person.
DRIVING REQUIREMENTS
• Frequent need (33% to 66% of the time) to utilize personal transportation to inspect apartment property and the surrounding neighborhood, make trips to the bank and also visit the corporate office.
• Must have valid driver's license and automobile insurance.
• Must be able to properly operate golf or club car.
WORKING ENVIRONMENT
• Indoors (66% to 100% of the time); frequently outdoors, all conditions (33% to 66% of the time).
• Occasional exposure to caustics, solvents, oils, fumes, flammables, pesticides, etc. (less than 10%).
REASONING DEVELOPMENT
• HIGH. Must be able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate an appropriate course of action. Must effectively convey ideas, images, and goals to a diverse group of personalities.
SunRidge Management Group is an equal opportunity employer and a drug-free workplace that has been in business for over 30 years.
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Job DescriptionJob DescriptionPOSITION: Lead Maintenance Technician
REPORTS TO: Property Manager
The purpose of this job description is to communicate the responsibilities and duties associated with the position of Lead Maintenance Technician. While the following information should be considered a comprehensive description of this position, it should also be noted that some responsibilities and duties may not be specifically addressed. Every person is expected to perform any reasonable task or request that is consistent with fulfilling company objectives. It is imperative that you review these duties, skills, and physical requirements closely and that you understand that by signing the Job Description Acknowledgment, you are verifying that you can perform all the duties and have the skills and possess the physical abilities that are necessary to perform the job as described.
JOB BRIEF: The Lead Maintenance Technician is responsible for maintaining the physical integrity of the community at all times. This involves ensuring a clean and well-maintained living environment for residents, visitors, and staff. It is the Lead Maintenance Technician's duty to anticipate, identify and correct any and all problems involving the property and to implement procedures that will prevent such problems. An effective program of maintenance is essential in order to:
• Maintain a clean and well-maintained environment.
• Cultivate resident satisfaction.
• Protect the investment of the apartment property owner.
DUTIES AND RESPONSIBILITIES
Conduct all business in accordance with company policies and procedures, state and federal laws; e.g., OSHA, ADA, Fair Housing, etc.
RESIDENT SERVICE
• Performs maintenance tasks personally and delegates to assistants. Oversees and occasionally inspects work performed by assistants.
• Institutes and manages a system for handling resident service requests. Completes work orders within 24 hours when possible.
• Schedules maintenance personnel in conjunction with the manager so that maintenance is available for emergency purposes, 24 hours a day, seven days a week.
PREVENTATIVE MAINTENANCE/SAFETY
• Conducts regularly scheduled safety meetings with entire staff; maintains and communicates HAZCOM standards. Keeps MSDS sheets current and readily accessible. Maintains thorough knowledge of pertinent laws and EPA and OSHA regulations governing proper storage and management of hazardous materials, including solvents, flammables, caustics, and refrigerants.
• Must be aware of the condition of the physical property throughout the community and immediately correct hazardous conditions; e.g., broken gates leading to the pool, broken steps, open holes, broken/burned out exterior lights.
• Maintains accurate records regarding preventative maintenance, service requests (received and completed), expenditures, apartment make-ready status, work-in-progress, etc.
• Schedules and performs minor and routine maintenance on all appropriate equipment on a regular basis. Inspects and maintains all tools in excellent condition.
• Indoctrinates and assists in the development of all subordinate maintenance staff. Instills a "safety first" attitude not only with maintenance technicians but with all staff members.
• Instructs staff on proper use and guidelines for wearing safety items.
TRAINING
• Complete all Grace Hill courses by the required deadlines. Commissions and bonuses will not be
paid for anyone with past due Grace Hill courses.
GENERAL
• Diagnoses and performs on a daily basis minor and routine maintenance/repair involving the
following:Electrical and plumbing (including water lines)A/C and heating systemsAppliancesWater irrigation systemsStairs, gates, fences, patios, railingsTile, carpet, flooringRoofing, gutters, fastenersInterior/exterior lightsFireplacesCeiling fansGas fixtures and appliances (where applicable)Shutters, doors, cabinets, windows, sliding glass doorsBoiler, gas and electricDoor locks, P.O. boxes and locksControlled access systems (where applicable)Ceiling leaksWallsPool areas, tile, jacuzzi, pool furniture• Ensures that all make-ready repairs and services are completed correctly and on schedule.
• Reports all major repairs and requisitions to the manager prior to any expenditure of funds.
• Possesses knowledge of budget and budget compliance.
• Changes locks and make-ready keys.
• Removes and transfers heavy appliances and equipment from storage area to apartment (or vise versa) as circumstances warrant. Assists in moving abandoned furniture, appliances, etc., to dumpster when necessary. Use a dolly or back support belt.
• Maintains adequate inventory of spare parts and maintenance materials to handle most common repairs and situations.
• Identifies all utility meter cut-offs, apartment and fixture cut-offs, sewer cleanouts, and prepares maps indicating same.
• Performs work area clean-up and safety-related duties.
• Ensures that storage areas remain locked when not in use.
• Assists in keeping grounds neat and free of litter. Rakes, sweeps, shovels as circumstances warrant.
• Performs any additional duties assigned by the manager or property supervisor.
QUALIFICATIONS
The position requires at least 3 years of experience in property maintenance or equivalent field.
Work Hours:
40 hours per week. Weekends as circumstances warrant; on-call on a rotating basis and for emergencies.
Equipment Requirement:
Required to wear back support belt, wear goggles when working with specific equipment, wear masks and gloves and other safety equipment as tasks dictate.
Equipment/Machinery/Tools:
An employee in this position must be knowledgeable and skilled in the safe use and maintenance of the following tools:Hand Tools: Various wrenches, hammers, grips, saws, sledgehammers, snips, posthole diggers, etc.Power Tools: Wrenches, grinders, sanders, drills, saws, etc.User-Moved Aids: Wheelbarrows, dollies, hand trucks, buckets, hoists, jacks, step ladders, full ladders, double ladders.Mechanical Equipment: Motors, pumps, compressors, blowers, electric and hand power augers, etc.Measuring Devices: Calipers, voltmeters, ohmmeters, testing meters, PH tests, gauges, etc.PHYSICAL REQUIREMENTS
• Constant need (66% to 100% of the time) to be on feet.
• Have constant need (66% to 100% of the time) to perform the following physical activities:Bend/Stoop/Squat/Kneel - Perform routine maintenance/repairs, pick up tools and needed equipment.Climb Stairs - Service requests, make-ready needs for 2nd and 3rd floor apartments.Push or Pull - Move equipment, appliances, open and close doors, etcReach Above Shoulder - Perform routine maintenance/repairs, stock and remove equipment, parts, etc.Climb Ladders - Perform routine maintenance/repairs.Grasp/Grip/Turning - Handle tools and equipment, perform routine maintenance/repairs.Finger Dexterity - Handle tools and equipment, perform routine maintenance/repairs.• Writing: Inventory maintenance, requisition requests, required maintenance reports.
• Lifting/carrying (supplies, replacement parts, ladders, etc.):Over 150 lbs. Rare need (less than 1% of the time)75 - 150 lbs. Occasional need (1% to 33% of the time)25 - 75 lbs. Frequent need (33% to 66% of the time)1 - 25 lbs. Constant need (66% to 100% of the time)NOTE: Lifting and carrying of weights exceeding 50 lbs. is often accomplished with assistance from one or more persons. Examples of heaviest items lifted include washer/dryers, refrigerators, A/C units, abandoned sofas, etc.
VISION REQUIREMENTS
• Constant need (66% to 100% of the time) to document maintenance and complete forms, review manuals and operating instructions, read cautionary labels, respond to written instruction from staff and residents. Constant need to see small detail when performing routine maintenance duties.
• Frequent need (33% to 60% of the time) to see things clearly beyond arm's reach (oversee assistants, observe problems throughout the property).
HEARING REQUIREMENTS
• Constant need (66% to 100% of the time) to communicate with assistants, office staff, vendors, and residents. Must use listening skills to diagnose needed repairs, etc.
SPEAKING REQUIREMENTS
• Constant need (66% to 100% of the time) to verbally communicate with assistants, office staff, vendors, and residents.
DRIVING/TRAVELING REQUIREMENTS
• Frequent need (33% to 66% of the time) to utilize personal transportation to pick up replacement parts and supplies from vendors. Rotation "on-call" status may occasionally require expedient travel to assigned property at moment’s notice. Pickups and deliveries to the corporate office.
• Must have valid driver's license and automobile insurance coverage.
WORKING ENVIRONMENT
• Indoors (66% to 100% of the time). Frequently outdoors (33% to 66% of the time), all conditions, often for extended periods.
• Occasional exposure (1% to 33% of the time) to paint fumes, solvents, adhesives, etc. Example: Apartments during/after make-ready.
• Frequent need (33% to 66% of the time) to work in awkward and confining positions.
REASONING DEVELOPMENT
• HIGH. Must be able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate an appropriate course of action. Must effectively convey ideas, images, and goals to a diverse group of personalities.
SunRidge Management Group is an equal opportunity employer and a drug-free workplace that has been in business for over 30 years. Powered by JazzHRR2dIHenSvv
Job DescriptionJob DescriptionJOB BRIEF:
The primary responsibilities of the PORTER/GROUNDSKEEPER involve the upkeep of the property in order to enhance and maintain its curb appeal. The Porter will also assist the rest of the staff, as directed, in their efforts to manage the property in an efficient manner.
DUTIES AND RESPONSIBILITIES:
Conduct all business in accordance with company policies and procedures, state and federal laws; e.g., OSHA, ADA, Fair Housing, etc.
PREVENTIVE MAINTENANCE/SAFETY
• Checks and replaces exterior lighting on a regular basis. • If certified for pool maintenance, clean and maintain pool as directed. • Maintains awareness of proper safety precautions at all times. • Constantly observes condition of apartment property throughout the community and immediately reports and/or initiates action to correct unsafe conditions. • Needs to be aware of all utility meter cut-offs, apartment and fixture cut-offs, sewer cleanouts. • Ensures that storage areas always remain locked when not in use.
GENERAL
• Physically walks the property on a frequent basis and removes litter, debris, cigarette butts and pet droppings from the grounds. It is especially critical that the following areas remain neat and free of litter at all times. • Management Office • Pool area. • Laundry room. • Mail rooms (if applicable). • Pathways to show units/models • Stairways and breezeways • Dumpster areas. • Recreation areas. • Grounds adjacent to the road, in front of the office. • Walkways to and from, and in-between buildings. • Exterior lighting fixtures • Parking lots and drives. • Performs "trash-out" duties at vacated apartments on a daily basis. Removes all abandoned furniture, trash, boxes. Transfers to dumpster or storage area, whichever is applicable. • Transfers trash and other items left outside of dumpster into dumpster. Pick-up and sweep area. Keeps dumpster/compactor doors closed on windy days. • Details property on a regular basis. Cleans and rakes shrub areas; shovels mud when necessary. Use blower to keep sidewalks and walking areas clean of loose grass and brush. • Repairs and replaces windows, screens, sliding glass doors, etc. Performs routine maintenance on property as requested by manager and senior maintenance technician. • Assists with various physical tasks as directed; e.g., tearing down fences, digging post holes, carrying abandoned sofas, liens, etc. • Assists with "make-ready" duties when requested by the manager or senior maintenance technician. • Helps clean and maintain storage and shop areas. • Performs interior and exterior painting duties when requested. Carries buckets of paint from storage area to work site. • Completes minor and routine service requests when requested by manager and/or senior maintenance technician. Follow procedures when service requests are performed. • Change locks, rekeys and makes keys when directed. • Distributes resident communications to residents; e.g., upcoming events, pest control notices, newsletters. • Performs work area clean-up and safety related duties. • Assists in keeping grounds neat and free of litter. Rakes, sweeps, shovels as circumstances warrant. • Performs any additional duties assigned by senior maintenance technician and manager.
QUALIFICATIONS
Must meet all physical requirements and be able to take direction. Work Hours: 40 hours per week if full time or up to 25 hours if part time. Weekly schedule may change as required. Weekends as circumstances warrant. Equipment Requirement: Required to wear back support belt, and gloves as tasks dictate. Equipment/Machinery/Tools: An employee in this position must be knowledgeable and skilled in the safe use and maintenance of the following tools: Hand Tools: Various wrenches, hammer, grips, saws, sledgehammer, snips, posthole diggers, etc. (not provided by the company) User-Moved Aids: Wheelbarrows, dollies, hand trucks, buckets, jacks, step ladders, full ladders. Power Tools: Blowers, power washers, etc. PHYSICAL
REQUIREMENTS
• Constant need (66% to 100% of the time) to be on feet. • Have constant need (66% to 100% of the time) to perform the following physical activities: Bend/Stoop/Squat/Kneel Perform routine maintenance/repairs, pick up debris. Climb Stairs Routine duties require access to all levels. Push or Pull Move equipment, appliances, open and close doors, etc. Reach Above Shoulder Perform routine maintenance/repairs, stock and remove equipment. Climb Ladders Perform routine maintenance/repairs. Grasp/Grip/Turning Handle tools and equipment, perform routine maintenance/repairs. Finger Dexterity Handle tools and equipment, perform routine maintenance/repairs. • Lifting/carrying (supplies, blower, ladders, etc.): Over 150 lbs. Rare need (less than 1% of the time) 75 - 150 lbs. Occasional need (1% to 33% of the time) 25 - 75 lbs. Frequent need (33% to 66% of the time) 1 - 25 lbs. Constant need (66% to 100% of the time) NOTE: Lifting and carrying of weights exceeding 50 lbs. is often accomplished with assistance from one or more persons and while wearing the required, appropriate safety equipment. Examples of heaviest items lifted include washer/dryers, refrigerators, A/C units, abandoned sofas, etc.Powered by JazzHRMvNZXUHb5L
Job DescriptionJob DescriptionLeasing ConsultantPOSITION: Part Time Leasing Consultant at Harvest Creek 16 hrs/week
REPORTS TO: Property ManagerThe purpose of this job description is to communicate the responsibilities and duties associated with the position of Leasing Consultant. While the following information should be considered a comprehensive description of this position, it should also be noted that some responsibilities and duties may not be specifically addressed.
Every person is expected to perform any reasonable task or request that is consistent with fulfilling company objectives.
It is imperative that you review closely these duties, skills, and physical requirements and that you understand you are verifying that you can perform all the duties, have the skills and possess the physical abilities necessary to perform the job as described.
JOB BRIEF: The Leasing Consultant is the property’s sales representative whose primary duties are to greet prospects, to present professionally the features and benefits of their assigned property, and properly secure lease agreements from qualified persons. A Leasing Consultant is very service-oriented and strives to make current residents feel welcome and comfortable in their community. The Leasing Consultant will contact a person of authority should any situation warrant an action or decision not included in his or her duties and responsibilities.
DUTIES AND RESPONSIBILITIES
• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
• Must have complete knowledge of Fair Housing Compliance laws or attend Fair Housing Training within the first 90 days of employment.
• Must have complete knowledge of lease contract, application, and other addenda.
• Must have complete knowledge of SunRidge policy and procedures as outlined in the Employee Handbook and Operations Manual.
• Must immediately notify his or her immediate supervisor or AVP of any illegal conduct by a vendor, resident, or another employee.
MARKETING AND LEASING
• Maintain a professional, yet friendly, atmosphere in the leasing office and other areas where prospective residents and residents meet.
• Maintain work area in a clean and organized manner.
• Inspect models and make ready vacancies daily to ensure cleanliness.
• Answer incoming phone calls and handle each call whether it is a prospect call, irate resident, service request, etc. Transfer calls to Assistant Manager or Manager when appropriate.
• Greet prospective residents, qualify and determine their needs and preferences, professionally present the community and specific apartment(s) while pointing out features and benefits.
• Maintain awareness of local market conditions and trends. Contribute ideas to the Manager for
marketing the property and for improving resident satisfaction.
• Perform outreach marketing duties.
ADMINISTRATIVE
• Correctly complete all lease applications, process application verification, and notify prospective
residents of results.
• Complete all lease paperwork including related addenda per SunRidge policy.
• Accept rent and deposit – not to include cash or incomplete money orders. Provide receipt upon
request using only approved SunRidge receipts from receipt book.
• Complete Guest Information form on all prospects, send thank you notes and perform follow-up.
• Enter phone and/or walk-in traffic from Welcome Cards into the computer daily
• Physically inspect the property when on grounds, pick up litter, and report any service needs to the Manager,
including cluttered patios, inoperable vehicles, broken windows, water leaks, etc.
• Inventory office supplies on a weekly basis. Report needs to the manager.
• Organize and file appropriate reports, leases, and paperwork daily.
• Attend company meetings when requested.
• Document all resident communication (verbal and written) in the lease file conversation log.
• Assist Manager and Assistant Manager in preparation of daily and weekly reports, market surveys,
etc.
• Accompany outside vendors on service request calls for occupied apartments when necessary.
TRAINING
• Complete all Grace Hill courses by the required deadlines. Commissions and bonuses will not be
paid for anyone with past due Grace Hill courses.
GENERAL
• Performs any additional duties assigned by Manager or Property Supervisor.
QUALIFICATIONS
Requirements include maintaining good leasing and closing skills, being and staying organized, and
possessing basic computer skills.Work Hours:
An employee will be required to work a flexible workweek which often includes weekends and holidays. The Northwood employee will work a minimum of 16 hours per week. Overtime must be approved by your supervisor prior to working over 16 hours.
PHYSICAL REQUIREMENTS
• Stand and walk or sit alternatively depending on specific needs of the day. Estimate 70% of time spent on feet and 30% sitting at a desk.
• Have constant need (66% to 100% of the time) to perform the following physical activities: Bend/stoop/squat, pick up litter, filing, climb stairs, show and inspect the community, push or pull, open and close doors, reach above shoulder, store/retrieve supplies.
• Have constant need (66% to 100% of the time) to perform standing and walking activities related to inspecting the community and traveling between properties.
• Constant need (66% to 100% of the time) to perform the following physical activities:
Writing/typing/data entry, corporate/inter-office/resident communication, grasping/turning, telephone/doorknob use, finger dexterity, typing, operation of office equipment
VISION REQUIREMENTS
• Constant need (66% to 100% of the time) to complete forms, read and review reports, answer a wide variety of correspondence, view the computer screen. Frequent need to see small detail.
• Constant need (66% to 100% of the time) to see things clearly beyond arm’s reach; e.g. inspecting the property and showing property.
HEARING REQUIREMENTS
• Constant need (66% to 100% of the time) to communicate over the telephone and in-person with prospects, residents, vendors, and corporate employees.
SPEAKING REQUIREMENTS
• Constant need (66% to 100% of the time) to communicate over the telephone and in-person with prospects, residents, vendors, and corporate employees.
DRIVING/TRAVELING REQUIREMENTS
• Frequent need (66% to 100% of the time) to utilize personal transportation to inspect surrounding neighborhood, make trips to the bank, visit the corporate office, conduct outreach marketing, and run property-related errands.
• Must have and maintain a valid driver’s license and automobile insurance.
• Must have and maintain access to street legal, reliable transportation.WORKING ENVIRONMENT
• Indoors, frequently outdoors, in all weather conditions.
• Occasional exposure (1% to 33% of the time) to paint fumes, solvents, adhesives, etc.REASONING DEVELOPMENT
• MODERATE. Must be able to apply principles of logical thinking to a variety of practical situations and accurately follow standardized procedures that may occasionally call for minor deviations. Needs to think rationally beyond a specific set of instructions.SunRidge Management Group is an equal opportunity employer and a drug-free workplace that has been in business for over 30 years. Powered by JazzHRQfQ1rzqaCj
Job DescriptionJob DescriptionPOSITION: MANAGER
REPORTS TO: AVP (ASSISTANT VICE PRESIDENT)
The purpose of this job description is to communicate the responsibilities and duties associated with the position of MANAGER. While the following information should be considered a comprehensive description of this position, it should also be noted that some responsibilities and duties may not be specifically addressed.
Our company emphasizes a TEAM APPROACH and expects every person to perform any reasonable task or request that is consistent with fulfilling company objectives.
It is imperative that you review these duties, skills and physical requirements closely and that you understand that, by signing the Job Description Acknowledgment, you are verifying that you can perform all the duties, have the skills and possess the physical abilities that are necessary to perform the job as described.
JOB BRIEF: The MANAGER is totally accountable for all property operations. The purpose of the MANAGER is to effectively manage and coordinate persons, activities and available resources in order to accomplish property objectives as set forth by the property supervisor and property owner. These objectives will include maximizing occupancy levels and property values. In addition, the MANAGER will train the assistant manager to assume all duties of the MANAGER in the event of the MANAGER’S absence.
DUTIES AND RESPONSIBILITIES
Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
FINANCIAL • The manager is responsible for staying within the established budget guidelines throughout the year. • Ensures that all rents are collected when due, and posted in a timely manner. It is mandatory that all bank deposits are made immediately and deposits are reported to the corporate office on a daily basis. • Perform evictions, utility cut-offs and landlord liens as required on delinquent rents. • Constant vendor/contractor communications concerning work scheduling, billings, vendor relations and certificates of insurance. Manager is responsible for approving and submitting all invoices to corporate office for payment. PERSONNEL • Hires, terminates, trains, motivates and supervises all on-site staff in order to achieve operational goals of assigned property. This includes new employee indoctrination, annual performance reviews, review and approval of timesheets, instructing and advising on-site staff of employee procedures and guidelines. • Conducts on-going training with office staff; e.g., leasing paperwork, workplace safety, and any other type of training that may be needed on a daily basis. • Ensure that all personnel remain up-to-date with all Grace Hill courses.
ADMINISTRATIVE/OFFICE• Responsible for knowing the application, lease and all applicable Texas property code laws.
• Responsible for keeping up to date with the TAA Redbook and any changes relating to the TAA application, lease and related lease forms.
• Ensures that lease files are complete and that completion of leases is being executed properly.
• Responsible for office opening on schedule, condition of office and model apartments.
• Attends scheduled corporate management meetings, usually held on a quarterly basis at the corporate office.
• Maintains records on all aspects of management activity on a daily, weekly and/or monthly basis. Submits required reports to corporate office on a weekly and monthly basis.
• Communicates all challenges affecting the operation of the property to the AVP in a timely manner.
• Ensures all calendar activities are conducted in a timely manner to meet required deadlines.
• Ensures all required permits by city, county and state are current at all times, e.g. multifamily license, pool/spa, boiler, etc.
RESIDENT RELATIONS
• Maintain positive customer service attitude.
• Delegates inspection or inspects with residents all move-in/move-outs.
• Review all notices to vacate to determine the cause of the move-out.
• Initiate and implement policies/procedures to maintain resident communications; e.g., complaints, service requests, etc.
MAINTENANCE
• Physically walk and inspect property on a daily basis; vacant apartments must be walked a minimum of once per week to ensure appropriate temperature settings and security of unit.
• Updates Make Ready Board daily. Coordinates with maintenance and make-ready staff to ensure timely recondition of apartments after move-out.
• Monitors and schedules all maintenance activities.
• Inspects the Maintenance Shop monthly to ensure compliance with SunRidge policy.MARKETING/LEASING
• Delegate or conduct market surveys monthly. Delegate or shop competition and be aware of neighborhood market conditions.
• Maintain awareness of market/industry conditions and trends via trade publications, professional organizations, etc.
• Complete Marketing Plan quarterly.
• Delegate or conduct weekly outreach marketing.
• Complete Leasing Goals weekly.
• Welcome and show property to prospective new residents. Also, handle incoming phone calls from prospective new residents and complete appropriate paperwork.
• Approve all rental applications.
• Approve and sign all lease paperwork and addenda.
• Approve and sign off on all commission forms.
SAFETY
• Report all liability and property incidents to the Corporate Office immediately. Ensure that all occupational injury claims are reported and proper paperwork is completed immediately and forwarded to the Corporate Office within 24 hours.
• Manager will conduct monthly safety meetings and complete Safety Checklists with Maintenance.
TRAINING
• Complete all Grace Hill courses by the required deadlines. Commissions and bonuses will not be paid for anyone with past due Grace Hill courses.
GENERAL
• Perform any additional duties or tasks and meet required deadlines as assigned by the AVP.
QUALIFICATIONS
Position requires appropriate experience in on-site property management. Must have background in supervision and successful track record of accomplishments.
Computer Skills:
Word Processing/On-Site Rental System (Must be proficient with a calculator.)
Work Hours:
40 hours per week or applicable to requirements of property. Must be available on weekends for staffing needs and emergencies.
PHYSICAL REQUIREMENTS
• Stand and walk or sit alternatively depending on specific needs of the day. Estimate 60% of time is spent on feet and 40% sitting at desk.
• Have occasional need (33% to 66% of the time) to perform the following physical activities:
Bend/Stoop/Squat Filing, pick up litter
Climb Stairs Inspect and show property
Push or Pull Inspect and show property, open and close doors
Reach Above Shoulder Inspect property, store/retrieve supplies
• Have frequent need (33% to 66% of the time) to perform standing and walking activities related to inspecting and presenting property.
• Constant need (66% to 100% of time) to perform the following physical activities:
Reading/Writing/Typing/Speaking Corporate, resident communications
Grasping/Turning Telephone, doorknob use
Finger Dexterity Operation of office equipment
• Lifting/Carrying (paperwork, deliveries, files, miscellaneous):
Over 25 lbs. Rare need (less than 1% of the time)
20 lbs. - 25 lbs. Occasional need (1% to 33% of the time)
Less than 20 lbs. Frequent need (33% to 66% of the time)
Under 10 lbs. Constant need (66% to 100% of the time)
VISION REQUIREMENTS
• Constant need (66% to 100% of the time) to complete forms, read and review reports and a wide variety of correspondence, view computer screen. Frequent need to see small detail.
• Frequent need (33% to 66% of the time) to see things clearly beyond arm's reach (inspecting property, neighborhood surveys).
• Must be able to determine colors properly because of decorating, design, paint colors, etc.
HEARING REQUIREMENTS
• Constant need (66% to 100% of the time) to communicate over the telephone and in person with property owners, corporate and resident management, vendors and residents.
SPEAKING REQUIREMENTS
• Constant need (66% to 100% of the time) to communicate over telephone and in person.
DRIVING REQUIREMENTS
• Frequent need (33% to 66% of the time) to utilize personal transportation to inspect apartment property and surrounding neighborhood, make trips to the bank and also visit the corporate office.
• Must have valid driver's license and automobile insurance.
• Must be able to properly operate golf or club car.
WORKING ENVIRONMENT
• Indoors (66% to 100% of the time); frequently outdoors, all conditions (33% to 66% of the time).
• Occasional exposure to caustics, solvents, oils, fumes, flammables, pesticides, etc. (less than 10%).
REASONING DEVELOPMENT
• HIGH. Must be able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate course of action. Must effectively convey ideas, images and goals to a diverse group of personalities.
TESTING
• Manager must complete the following tests:
• Spelling (no more than 5 wrong)
• Math (no more than 3 wrong)Powered by JazzHRd9aYkGMJtm
