Retail Store Supervisor Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside dispensaries provide a welcoming, positive, judgement-free place to shop for anyone at any point on their cannabis journey. Founded in 2013, Cresco Labs' mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the cannabis industry, our teams are constantly focused on supporting the needs of our fellow colleagues, consumers, customers, and communities alike. With a focus on Social Equity and Educational Development, our SEEDTM initiative ensures that our company reflects the communities in which we serve, ensuring equal opportunity for all to have the knowledge and resources to work in and own businesses in cannabis. At Cresco Labs, we aim to revolutionize and lead the nation's cannabis industry with a focus on quality and consistency of product, and to bring legitimacy to the industry with the highest level of integrity and professionalism. If you're interested in joining our mission, we invite you to join our team today! The Sunnyside* Retail Store Supervisor will support day-to-day operations of the dispensary in accordance with state law and company standards. This position will help to direct workflow of the staff, and regularly perform store opening and closing procedures. As a supervisor, you will manage any customer escalations, reinforce team culture and act as an ambassador of the company's mission to normalize, professionalize, and revolutionize cannabis. At Sunnyside, we believe the employee experience is paramount. With a strong focus on training, development, diversity, and authenticity, our employees experience both personal and professional growth. As a Dispensary Supervisor, you will have: experience leading a team of hourly members; skills include onboarding, training, coaching, and providing feedback. Knowledge of retail business fundamentals, including inventory management, opening/closing procedures setting daily work assignments and facilitating operational workflows, and driving sales goals. Elevated skills in decision making, active listening, and problem solving. Advanced cannabis product knowledge and industry compliance standards. Experience in a dynamic role that combines problem solving, teamwork, technical skills, and customer service. Core job duties include regularly performing store opening and closing procedures (such as register preparation, morning and closing inventory, inventory reconciliation, and inventory reporting) on non-peak periods. Facilitate training and onboarding of Lead Wellness Advisors and Wellness Advisors, including coaching on selling and cross-selling techniques. Respond to all employee's questions, concerns, or suggestions and communicate team resource requirements to management. Provide real-time coaching and feedback for performance concerns; document and escalate all employee relations issues in a timely manner to management. Direct the workflow of the team by creating morning rosters, break sheets, and delegating daily responsibilities. Ensure team accountability to compliance with all company policies, procedures, state, and local laws. Manage escalated customer concerns and respond to complex or nonstandard product questions. Investigate any cash, POS, or product discrepancies and escalate/record appropriately. Troubleshoot technical issues or glitches in POS system. Verify inventory counts and cash deposit totals; reconcile any discrepancies. Maintain inventory of marketing assets including fliers, merchandise, and promotional materials. Ensure a clean and safe environment for employees and customers. Must be able to lift, carry, and balance up to 50 pounds (100 pounds with assistance). Ability to walk or stand for extended periods of time. Required experience, education, and skills include a high school diploma or equivalent, 3-5 years' experience in customer service, 1+ year experience leading or mentoring a team; cannabis experience preferred. Excellent customer service skills. Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner. Excellent communication, interpersonal, and persuasive skills. Cresco Labs is proud to offer eligible employees a robust offering of benefits including major medical, dental, and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance, and AD
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