Job Title: Front Desk Administration
Travel Required: Yes, regional travel as needed
Position Type: Full Time
Job Description: To serve patients by greeting and helping them, while facilitating efficient and timely entry into the office's setting. To support the overall administrative functions of the office with the end goal of providing excellent patient care and quality customer service.
Role and Responsibilities
Administrative
Greets all patients in a professional, friendly mannerAnswers phones within a maximum of 3 rings; schedule appointmentsVerifies and scans insurance cards and driver's licenseHands out appropriate literature and information forms to be filled out by the patient; checks for accuracy and completionReviews patient benefits and eligibility at check-in and check-outEnters accurate patient demographic and financial informationRuns insurance eligibility to ensure active and if a referral/auth is neededObtains referrals/authorizations if required by insurance prior to the patient being seenCollects appropriate payments and balances owed by patientsEnters charges and payments into billing systemScans encounters/clinical/op-notes into the systemSchedules follow up appointmentsWorks no show, cancellation and recall reportsEnsures full utilization of the Provider's schedulesBalances out end of day business (cash/check/cc) with encounter formsGenerates daily batch reconciliation to be reviewed by Manager/AccountingServes as back-up for check-in and check outEnsures a neat/tidy waiting roomProfessional
Demonstrates initiative and responsibilityAble to perform repetitive tasks without loss of focusAdheres to ethical principlesTime ManagementAdapts to changeAttends all team meetings and mandatory in-service training/educationBasic computer skills/ Type minimum 45wpmCommunication
Recognizes and respects cultural diversityAdapts communication to individual's ability to understandUses professional, pleasant telephone etiquetteUses medical terminology appropriatelyTreats all patients and co-workers with compassion, empathy, and mutual respectProjects a professional manner and imageConsistent attendance and punctuality/ Adherence to time clock proceduresLegal
Maintains confidentiality and documents accuratelyUses appropriate guidelines for releasing patient informationPractices within the scope of education, training and personal capabilitiesConducts self in accordance with Suncoast's Employee Handbook.Maintains awareness of federal and state health care legislation and regulations; OSHA, HIPAA, and CLIACore Competencies
EfficiencyAttention to detailsOrganizedPunctualTakes initiative, proactiveTeam PlayerHonesty/IntegrityFlexibleCalm under pressure"A Doer", persistenceProblem solver, Strategic thinking, CreativityAnalytical skillsClear and concise communication/Listening skillsQuick Learner, IntelligenceFollow through on commitmentsEnthusiastic, Friendly, Positive attitudeOpenness to advice and constructive criticismStrong work ethicPhysical Demands
Prolonged Sitting/Standing/WalkingOccasional travelMultitaskingRepetitive head, neck, hands wrists and arm motion/rotationExtensive reading, writing, typing requiredLifting to 25lbsFrequent use of office administrative equipmentQualifications and Education Requirements:
High school diploma. Knowledgeable in computer programs, EMR systems, customer service, excellent verbal communication skills and clinical terminology preferred. A minimum of 1 year in a clinical administrative and customer service field preferred.
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