Join Our Team as an IT Technical Support Specialist!
Are you passionate about technology and dedicated to helping others? Do you excel in troubleshooting and enjoy delivering top-notch customer service? If so, we have the perfect opportunity for you! We are looking for a dedicated IT Support Specialist to join our dynamic team.
Location: Sugar Land, Texas
Position Type: Full-Time
About Us:
At Sun Com Mobile, we pride ourselves on being a top Authorized Retailer for Cricket Wireless. With over 350 retail locations across 11 states, we believe in fostering a collaborative and supportive work environment where your skills and expertise can truly shine. Join us and be part of a team that values innovation, continuous learning, and both customer and employee satisfaction.
Key Skills and Attributes:
· Communication Skills: Strong written and verbal communication skills, capable of communicating effectively and professionally with all levels of the company and outside vendors.
· Teamwork: Ability to work in a diverse team environment and effectively support the demanding needs of the company.
· Pressure Handling: Skilled at working under pressure and meeting deadlines even with shifting priorities.
· Initiative: Must be a self-starter with a high level of initiative.
· Attention to Detail: Exhibit strong organizational skills and the ability to handle multiple projects simultaneously.
· Confidentiality: Maintain confidentiality and exercise discretion.
· Strategic Thinking: Apply solid strategic thinking and problem-solving skills.
· Team Player: Be a collaborative team player.
· Empathy and Professionalism: Display excellent customer service skills, including a helpful and empathetic approach. Handle difficult customers and situations calmly and professionally.
· Feedback Encouragement: Encourage team members to provide continuous feedback to each other and share information openly.
· Mentorship: Ability to mentor and direct other team members to ensure task completion.
Key Responsibilities:
· Manage the full lifecycle of all escalated incidents, requests, and problems, including troubleshooting, research, investigation, isolation, and resolution.
· Collaborate with the team to manage all local hardware assets, assist with hardware upgrades, and track assets.
· Provide expert technical support for Ingenico iSC 250 series and Lane Series devices.
· Troubleshoot and resolve issues related to Windows PCs, software, and systems.
· Address and solve internet and ISP-related problems.
· Handle IP and landline phone troubleshooting.
· Utilize your advanced knowledge of Excel for various support tasks.
· Manage and resolve tickets using our ticketing system.
· Deliver exceptional support service to our Spanish-speaking employees.
Qualifications:
· Proficiency with Ingenico iSC and Lane Series Credit Card Machines.
· Strong expertise in Windows PC systems and software troubleshooting.
· Advanced troubleshooting skills for internet ISP issues and IP/landline phones.
· Working knowledge of Excel and ticketing systems.
· Fluency in Spanish is a must.
· Previous experience in the cell phone industry is a plus.
· Familiarity with IQ Metrix and desktop support is highly desirable.
What We Offer:
· A supportive and inclusive work environment.
· Opportunities for professional growth and development.
· Competitive salary and benefits package.
· A chance to work with a passionate and dedicated team.
· 401(k)
· Vision insurance
· Dental insurance
· Health insurance
· Paid time off
Schedule:
· Monday to Friday, 9 am to 6 pm
· On-call status on weeknights and weekends
Supplemental pay types:
Bonus payAbility to commute/relocate:
Sugar Land, TX 77478: Reliably commute or planning to relocate before starting work (Required)Experience:
Technical Support: 1 year (Preferred)Language:
Spanish (Preferred)Company DescriptionSun Com MobileJob Title: District Manager
Location: Myrtle Beach, SC
Company: Sun Com Mobile
About Us:
At Sun Com Mobile, we’re not just another dealer of Cricket Wireless—we’re the top player in the U.S. wireless market! Our commitment to excellence and exceptional customer service sets us apart, and we’re passionate about helping our customers stay connected with the best technology available. As we continue to grow, we’re looking for a dynamic District Manager to lead our stores in Myrtle Beach, SC, and take our success to new heights.
Position Overview:
Are you a driven leader with a passion for achieving top performance and building high-energy teams? As our District Manager, you’ll play a pivotal role in managing and inspiring our store teams to reach their full potential. You’ll be at the forefront of our mission to deliver outstanding customer experiences and exceed our business goals.
What We Offer:
Base Pay: $40,000 to $50,000 (Dependent on Experience)Incentive: $20,000 to $25,000 (Enjoy uncapped monthly incentives where you control your earning potential!)Comprehensive Benefits: 401(k) with matching, dental, health, vision insurance, life insurance, paid time off, and more!Key Responsibilities:
Lead with Vision: Oversee multiple store locations, driving performance and ensuring we hit our financial targets.Empower Your Team: Manage, motivate, and develop a team of professionals to exceed our goals. Identify skill gaps and provide impactful training.Deliver Excellence: Ensure top-notch customer service and resolve any issues with a focus on exceeding expectations.Strategic Growth: Develop and execute innovative strategies to drive business growth and revenue. Stay ahead of market trends to identify new opportunities.Build a Winning Culture: Foster a positive, collaborative work environment where your team feels valued and inspired.What We’re Looking For:
Experienced Leader: Proven track record in district management with a strong understanding of best practices and management techniques.Goal-Oriented: Ability to meet and exceed sales targets while demonstrating ownership and pride in your role.Problem Solver: Strong critical thinking and problem-solving skills to tackle challenges and find effective solutions.Team Player: Excellent interpersonal and communication skills with a knack for building strong relationships.Industry Knowledge: Familiarity with industry rules and regulations, with Spanish language proficiency required.Education & Experience:
High school diploma or equivalent preferred.At least 1 year of management and retail sales experience is ideal.Schedule:
Day shift, with a role that involves travel across locations.Work Location:
On the road, leading and supporting our stores in the Morganton area.How to Apply:
Ready to join the #1 Cricket team in Morganton and elevate your career? We’d love to hear from you!
Company DescriptionSun Com Mobile
Job Title: District Manager
Location: Marietta, GA
Company: Sun Com Mobile
About Us:
At Sun Com Mobile, we’re not just another dealer of Cricket Wireless—we’re the top player in the U.S. wireless market! Our commitment to excellence and exceptional customer service sets us apart, and we’re passionate about helping our customers stay connected with the best technology available. As we continue to grow, we’re looking for a dynamic District Manager to lead our stores in Marietta, GA, and take our success to new heights.
Position Overview:
Are you a driven leader with a passion for achieving top performance and building high-energy teams? As our District Manager, you’ll play a pivotal role in managing and inspiring our store teams to reach their full potential. You’ll be at the forefront of our mission to deliver outstanding customer experiences and exceed our business goals.
What We Offer:
Base Pay: $40,000 to $50,000 (Dependent on Experience)Incentive: $20,000 to $25,000 (Enjoy uncapped monthly incentives where you control your earning potential!)Comprehensive Benefits: 401(k) with matching, dental, health, vision insurance, life insurance, paid time off, and more!Key Responsibilities:
Lead with Vision: Oversee multiple store locations, driving performance and ensuring we hit our financial targets.Empower Your Team: Manage, motivate, and develop a team of professionals to exceed our goals. Identify skill gaps and provide impactful training.Deliver Excellence: Ensure top-notch customer service and resolve any issues with a focus on exceeding expectations.Strategic Growth: Develop and execute innovative strategies to drive business growth and revenue. Stay ahead of market trends to identify new opportunities.Build a Winning Culture: Foster a positive, collaborative work environment where your team feels valued and inspired.What We’re Looking For:
Experienced Leader: Proven track record in district management with a strong understanding of best practices and management techniques.Goal-Oriented: Ability to meet and exceed sales targets while demonstrating ownership and pride in your role.Problem Solver: Strong critical thinking and problem-solving skills to tackle challenges and find effective solutions.Team Player: Excellent interpersonal and communication skills with a knack for building strong relationships.Industry Knowledge: Familiarity with industry rules and regulations, with Spanish language proficiency required.Education & Experience:
High school diploma or equivalent preferred.At least 1 year of management and retail sales experience is ideal.Schedule:
Day shift, with a role that involves travel across locations.Work Location:
On the road, leading and supporting our stores in the Rome area.How to Apply:
Ready to join the #1 Cricket team in Rome and elevate your career? We’d love to hear from you!
Company DescriptionSun Com Mobile
Company Description
Sun Com Mobile, established in 2015 and headquartered in Sugar Land, Texas, is a rapidly growing company with over 400 locations across 13 states in the U.S. As the #1 Cricket Wireless Authorized Retailer of 2022 and 2023, we pride ourselves on offering customers the best deals in wireless network services.
Role Description
This is a full-time on-site role for a Sun Com Operations Analyst at Sun Com Mobile in Sugar Land, TX. The Operations Analyst will be responsible for day-to-day tasks related to analytical reporting, communication with teams, financial analysis, customer service support, and accounting operations.
Key Responsibilities:
Data Analysis and Reporting:
Collect, analyze, and interpret sales & operational data to identify trends, inefficiencies, and opportunities for improvement.Prepare and present detailed reports and dashboards to stakeholders.Process Improvement:
Evaluate existing business processes and recommend improvements to enhance efficiency and effectiveness.Collaborate with teams to implement process changes and monitor their impact.Performance Monitoring:
Develop and track key performance indicators (KPIs) to measure the success of operational initiatives.Identify and address performance gaps to ensure alignment with organizational goals.Cross-Functional Collaboration:
Work closely with various departments (e.g., sales, finance, IT) to understand operational challenges and develop solutions.Act as a liaison between stakeholders to ensure seamless communication and execution of projects.Risk Management:
Identify potential risks in operational processes and recommend mitigation strategies.Ensure compliance with company policies, industry regulations, and best practices.Technology Utilization:
Leverage technology and software tools to streamline operations and improve data management.Assist in the implementation of new policies and procedures.
Qualifications
Analytical Skills and FinanceCommunication and Customer Service skillsExperience in AccountingStrong problem-solving abilitiesAttention to detail and accuracyAbility to work in a fast-paced environmentBachelor's degree in Business Administration, Finance, Accounting, or a related fieldProven experience in operations analysis, business process improvement, or a similar role.Company DescriptionSun Com MobileJob Title: District Manager
Location: Augusta, GA
Company: Sun Com Mobile
About Us:
At Sun Com Mobile, we’re not just another dealer of Cricket Wireless—we’re the top player in the U.S. wireless market! Our commitment to excellence and exceptional customer service sets us apart, and we’re passionate about helping our customers stay connected with the best technology available. As we continue to grow, we’re looking for a dynamic District Manager to lead our stores in Augusta, GA, and take our success to new heights.
Position Overview:
Are you a driven leader with a passion for achieving top performance and building high-energy teams? As our District Manager, you’ll play a pivotal role in managing and inspiring our store teams to reach their full potential. You’ll be at the forefront of our mission to deliver outstanding customer experiences and exceed our business goals.
What We Offer:
Base Pay: $40,000 to $50,000 (Dependent on Experience)Incentive: $20,000 to $25,000 (Enjoy uncapped monthly incentives where you control your earning potential!)Comprehensive Benefits: 401(k) with matching, dental, health, vision insurance, life insurance, paid time off, and more!Key Responsibilities:
Lead with Vision: Oversee multiple store locations, driving performance and ensuring we hit our financial targets.Empower Your Team: Manage, motivate, and develop a team of professionals to exceed our goals. Identify skill gaps and provide impactful training.Deliver Excellence: Ensure top-notch customer service and resolve any issues with a focus on exceeding expectations.Strategic Growth: Develop and execute innovative strategies to drive business growth and revenue. Stay ahead of market trends to identify new opportunities.Build a Winning Culture: Foster a positive, collaborative work environment where your team feels valued and inspired.What We’re Looking For:
Experienced Leader: Proven track record in district management with a strong understanding of best practices and management techniques.Goal-Oriented: Ability to meet and exceed sales targets while demonstrating ownership and pride in your role.Problem Solver: Strong critical thinking and problem-solving skills to tackle challenges and find effective solutions.Team Player: Excellent interpersonal and communication skills with a knack for building strong relationships.Industry Knowledge: Familiarity with industry rules and regulations, with Spanish language proficiency required.Education & Experience:
High school diploma or equivalent preferred.At least 1 year of management and retail sales experience is ideal.Schedule:
Day shift, with a role that involves travel across locations.Work Location:
On the road, leading and supporting our stores in the Athens area.How to Apply:
Ready to join the #1 Cricket team in Athens and elevate your career? We’d love to hear from you!
Company DescriptionSun Com Mobile
Job Title: District Manager
Location: Hickory, NC
Company: Sun Com Mobile
About Us:
At Sun Com Mobile, we’re not just another dealer of Cricket Wireless—we’re the top player in the U.S. wireless market! Our commitment to excellence and exceptional customer service sets us apart, and we’re passionate about helping our customers stay connected with the best technology available. As we continue to grow, we’re looking for a dynamic District Manager to lead our stores in HIckory, NC, and take our success to new heights.
Position Overview:
Are you a driven leader with a passion for achieving top performance and building high-energy teams? As our District Manager, you’ll play a pivotal role in managing and inspiring our store teams to reach their full potential. You’ll be at the forefront of our mission to deliver outstanding customer experiences and exceed our business goals.
What We Offer:
Base Pay: $40,000 to $50,000 (Dependent on Experience)Incentive: $20,000 to $25,000 (Enjoy uncapped monthly incentives where you control your earning potential!)Comprehensive Benefits: 401(k) with matching, dental, health, vision insurance, life insurance, paid time off, and more!Key Responsibilities:
Lead with Vision: Oversee multiple store locations, driving performance and ensuring we hit our financial targets.Empower Your Team: Manage, motivate, and develop a team of professionals to exceed our goals. Identify skill gaps and provide impactful training.Deliver Excellence: Ensure top-notch customer service and resolve any issues with a focus on exceeding expectations.Strategic Growth: Develop and execute innovative strategies to drive business growth and revenue. Stay ahead of market trends to identify new opportunities.Build a Winning Culture: Foster a positive, collaborative work environment where your team feels valued and inspired.What We’re Looking For:
Experienced Leader: Proven track record in district management with a strong understanding of best practices and management techniques.Goal-Oriented: Ability to meet and exceed sales targets while demonstrating ownership and pride in your role.Problem Solver: Strong critical thinking and problem-solving skills to tackle challenges and find effective solutions.Team Player: Excellent interpersonal and communication skills with a knack for building strong relationships.Industry Knowledge: Familiarity with industry rules and regulations, with Spanish language proficiency required.Education & Experience:
High school diploma or equivalent preferred.At least 1 year of management and retail sales experience is ideal.Schedule:
Day shift, with a role that involves travel across locations.Work Location:
On the road, leading and supporting our stores in the Hickory area.How to Apply:
Ready to join the #1 Cricket team in Hickory and elevate your career? We’d love to hear from you!
Company DescriptionSun Com Mobile
Job Title: District Manager
Location: Norcross, GA
Company: Sun Com Mobile
About Us:
At Sun Com Mobile, we’re not just another dealer of Cricket Wireless—we’re the top player in the U.S. wireless market! Our commitment to excellence and exceptional customer service sets us apart, and we’re passionate about helping our customers stay connected with the best technology available. As we continue to grow, we’re looking for a dynamic District Manager to lead our stores in Norcross, GA, and take our success to new heights.
Position Overview:
Are you a driven leader with a passion for achieving top performance and building high-energy teams? As our District Manager, you’ll play a pivotal role in managing and inspiring our store teams to reach their full potential. You’ll be at the forefront of our mission to deliver outstanding customer experiences and exceed our business goals.
What We Offer:
Base Pay: $40,000 to $50,000 (Dependent on Experience)Incentive: $20,000 to $25,000 (Enjoy uncapped monthly incentives where you control your earning potential!)Comprehensive Benefits: 401(k) with matching, dental, health, vision insurance, life insurance, paid time off, and more!Key Responsibilities:
Lead with Vision: Oversee multiple store locations, driving performance and ensuring we hit our financial targets.Empower Your Team: Manage, motivate, and develop a team of professionals to exceed our goals. Identify skill gaps and provide impactful training.Deliver Excellence: Ensure top-notch customer service and resolve any issues with a focus on exceeding expectations.Strategic Growth: Develop and execute innovative strategies to drive business growth and revenue. Stay ahead of market trends to identify new opportunities.Build a Winning Culture: Foster a positive, collaborative work environment where your team feels valued and inspired.What We’re Looking For:
Experienced Leader: Proven track record in district management with a strong understanding of best practices and management techniques.Goal-Oriented: Ability to meet and exceed sales targets while demonstrating ownership and pride in your role.Problem Solver: Strong critical thinking and problem-solving skills to tackle challenges and find effective solutions.Team Player: Excellent interpersonal and communication skills with a knack for building strong relationships.Industry Knowledge: Familiarity with industry rules and regulations, with Spanish language proficiency required.Education & Experience:
High school diploma or equivalent preferred.At least 1 year of management and retail sales experience is ideal.Schedule:
Day shift, with a role that involves travel across locations.Work Location:
On the road, leading and supporting our stores in the Athens area.How to Apply:
Ready to join the #1 Cricket team in Norcross and elevate your career? We’d love to hear from you!
Company DescriptionSun Com Mobile
Job Title: District Manager
Location: Greenville, SC
Company: Sun Com Mobile
About Us:
At Sun Com Mobile, we’re not just another dealer of Cricket Wireless—we’re the top player in the U.S. wireless market! Our commitment to excellence and exceptional customer service sets us apart, and we’re passionate about helping our customers stay connected with the best technology available. As we continue to grow, we’re looking for a dynamic District Manager to lead our stores in Greenville, SC, and take our success to new heights.
Position Overview:
Are you a driven leader with a passion for achieving top performance and building high-energy teams? As our District Manager, you’ll play a pivotal role in managing and inspiring our store teams to reach their full potential. You’ll be at the forefront of our mission to deliver outstanding customer experiences and exceed our business goals.
What We Offer:
Base Pay: $40,000 to $50,000 (Dependent on Experience)Incentive: $20,000 to $25,000 (Enjoy uncapped monthly incentives where you control your earning potential!)Comprehensive Benefits: 401(k) with matching, dental, health, vision insurance, life insurance, paid time off, and more!Key Responsibilities:
Lead with Vision: Oversee multiple store locations, driving performance and ensuring we hit our financial targets.Empower Your Team: Manage, motivate, and develop a team of professionals to exceed our goals. Identify skill gaps and provide impactful training.Deliver Excellence: Ensure top-notch customer service and resolve any issues with a focus on exceeding expectations.Strategic Growth: Develop and execute innovative strategies to drive business growth and revenue. Stay ahead of market trends to identify new opportunities.Build a Winning Culture: Foster a positive, collaborative work environment where your team feels valued and inspired.What We’re Looking For:
Experienced Leader: Proven track record in district management with a strong understanding of best practices and management techniques.Goal-Oriented: Ability to meet and exceed sales targets while demonstrating ownership and pride in your role.Problem Solver: Strong critical thinking and problem-solving skills to tackle challenges and find effective solutions.Team Player: Excellent interpersonal and communication skills with a knack for building strong relationships.Industry Knowledge: Familiarity with industry rules and regulations, with Spanish language proficiency required.Education & Experience:
High school diploma or equivalent preferred.At least 1 year of management and retail sales experience is ideal.Schedule:
Day shift, with a role that involves travel across locations.Work Location:
On the road, leading and supporting our stores in the Mableton area.How to Apply:
Ready to join the #1 Cricket team in Greenville and elevate your career? We’d love to hear from you!
Company DescriptionSun Com Mobile
