The Program Support Specialist manages the day-to-day responsibilities associated with multiple clients’ business objectives. The person in this role will implement and develop eStore merchandise programs and coordinate with all internal departments and teammates to ensure success. This individual will also produce timelines for deliverables, facilitate meetings and client correspondence and deliver reporting as outlined in client contracts. This role will act as the steward for client contracts and ensure that all contractual obligations are being met accordingly.
Work closely with internal teams to develop relationships.Work in conjunction with Account Directors to develop a strategic plan to grow margin and salesEnsure that E-stores support overall retention and growth strategy, troubleshoot when necessaryCoordinate and consult with internal departments as neededAct as communication liaison to internal departments that support customer – Sales, Customer care, IT, Distribution and AccountingOrganize data and deliver program reportingWork with sales team to develop client business review, marketing calendars and promotions that support client goalsProvide recommendations to management to reduce costs, streamline processes and reduce company and client inventory exposureCreate timeline and communicate launch and refresh status updates to stakeholdersDirect re-order activities and monitor stock levels with the assistance of the purchasing managerSource merchandise with the assistance of the account management team to keep e-store freshWork with marketing, merchandising and Account teams to market and promote programsEnsure that program merchandise meets brand, quality and margin standardsServes as a liaison and primary point of contact for cross functional partners/brands and evaluate, prioritize, develop, manage, implement and test all online company store initiatives.Helps to develop the user experience of assigned Program websites including site navigation, content development, online sales funnels and online promotional campaigns.Perform inventory analysis, work with Purchasing manager to place inventory orders and to ensure proper inventory turns.
Skills and Requirements
Requirements: Bachelor’s Degree or equivalent work experience.Minimum of 3 years Promotional Products Industry experience preferred.Merchandising experience preferred.Proven/demonstrated experience developing enterprise level programs.Advanced computer skills (Microsoft office products).Proficient in all technology solutions – ecommerce back end, NetSuite, etc.Read Less
