We’re hiring people to join our team as HOST STAFF!
A Few of Our Host Benefits:
Restaurant DiscountsEmployee Assistance Program - Focusing on a Commitment to Mental Health & WellnessPaid Vacation for Qualifying EmployeesSummer House on the Lake will be open daily for lunch and dinner service, with weekend brunch available Saturdays and Sundays to follow after opening. The California-inspired menu is reminiscent of the overall Summer House brand and includes simple, seasonal ingredients specific to the local Florida market. The full-service restaurant will also include three outdoor patios with one area overlooking Lake Buena Vista, an in-house bakery counter called The Cookie Bar featuring the brand’s famous cookies and baked goods, and an extensive wine and handcrafted cocktail list that offers a selection of alcoholic and nonalcoholic to-go drinks on-tap that can be enjoyed around Disney Springs property. No matter the weather, the bright and airy vibes always fill the atmosphere. Whether you’re in for date night, a family get-together, or brunch with friends, summer is waiting for you on the other side.
Hosts are responsible for the initial, warm greeting and seating of guests, answering telephones, taking reservations and messages, maintaining accurate guest counts and wait times and saying goodbye to all guests. Assist with Coat Check duties as directed.
Essential Functions
Warmly greet and seat guests in the restaurant Answer telephones, and take orders, messages and reservationsAvailable to work a variety of hours, days and shifts, including weekendsSafely and effectively move chairs, tables, highchairs and booster seatsSafely and effectively use and operate all necessary tools and equipment Ability to communicate in English in order to perform and follow job requirements in written and spoken directionMultitask calmly and effectively Work in a confined, crowded space of variable noise and temperature levelsAble to move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 poundsAbility to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfacesKey Responsibilities and Duties
Ensure the overall guest experience exceeds expectations and anticipate guests’ needsGreet guests with a warm, sincere smileUse tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy Assist with clearing, cleaning and resetting tables and maintain restroomsSell and accurately account for gift cardsAnswer telephones, and take orders, messages and reservationsUse proper phone and voicemail etiquette and guidelinesUnderstand and respond knowledgeably to questions about the restaurant and menuFollow all steps of serviceUnderstand and follow the food allergy procedure and special orders/restrictionsProficiency in the use and operation of all necessary tools and equipment, including the reservation, telephone, paging and voicemail systemsComply with all safety and sanitation guidelines and proceduresSuccessfully complete alcohol awareness trainingFollow all rules, policies, procedures and conditions of employment, including those outlined in the Employee HandbookGet along well with others and be a team playerOther duties will be assigned as needed