Nearly 23 years ago, 23-year-old Matthew Dicken grew frustrated with the issues plaguing the financial services industry and set out on a mission to change the industry standard and prioritize clients in retirement planning. What started as a small two-person team in a 1,200 sq. ft. office in Louisville, KY, has evolved into the Strategic Wealth Designers we now know, with 18 locations across the U.S. and almost 100 employees. As we continue to grow, we're looking for passionate individuals to help take us to even greater heights. At Strategic Wealth Designers (SWD) , we are a full-service financial firm specializing in assisting individuals who are near or in retirement. We pride ourselves on fostering a collaborative and close-knit environment, and we are looking for a new team member who can complement our team’s values and culture. We’re seeking an experienced, patient, organized, and efficient individual who is excited to contribute to the success of our business. The right person will exceed expectations and develop strong, lasting working relationships with our growing team. If you bring a positive attitude to work each day and are motivated by personal and professional growth, we would love to hear from you. Job Description: The Investment Operations Associate with an account maintenance focus will primarily interact with our advisory team and Relationship Management Team to provide essential back-office support within the firm. They will provide support to all advisors and support staff and will support with back-office client account maintenance such as handling TOVs, check deposits, other unplanned money movement requests, and various other account maintenance needs. ** This position will also support up to three company events each month. Events are held on two back-to-back evenings and includes set-up, checking attendees in, scheduling appointments at the end of the event, and take-down. For any week you’re scheduled for an event, you’ll receive Friday off. ** Minimum Requirements: Associates degree 1-3 years of experience dealing with documentation and paperwork (preferably in a financial services setting) Experience with Salesforce CRM and Docusign Experience in back-office operations, data entry, or account maintenance within the financial services industry Strong experience with MS Office and the ability to learn new software quickly Highly intelligent, strong organizational skills and attention to detail Highly task driven and data motivated Must take direction well Proactive mentality, positive attitude, and consistent follow-through Ability to complete tasks with little or no supervision Responsibilities/Tasks: The Investment Operations Associate will be expected to follow-through consistently in all efforts. Other daily, weekly, and/or monthly tasks may include: Collaborate with client-facing teams to ensure that client information is accurately entered and up to date in the system, facilitating a smooth transition for account management. Handle routine money movement requests, ensuring that transfers, distributions and other client-directed transactions are processed accurately and efficiently. Process client paperwork for account maintenance, ensuring all forms are completed and submitted in compliance with firm procedures. Serve as a liaison between the firm and the custodian and monitor any client account alerts for actions required. Proactively monitor accounts for potential issues and escalate concerns to the appropriate teams for resolution. Ensure that all documents are properly filed and accessible, maintaining organized records for audit purposes. Work closely with client-facing teams to ensure the timeline processing of paperwork, account setups and account maintenance tasks. Respond to internal team inquiries, assisting with client account maintenance needs. Ensure CRM is updated by entering detailed notes in a timely manner. Maintain professional communication with staff. Assist with client update reports and mailings. Assist in scheduling tasks for Relationship Managers and Financial Advisors. Additional tasks as assigned by management. Location: 3535 Factoria Blvd., Bellevue, WA 98006 Commitment: 40 hours per week: Monday through Friday, 8am-5pm**
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