Virtual Manager – Customer Experience & SalesPay Range: $50,000 – $60,000 per year (based on experience) +monthly bonus potentialAbout StoreEase StoreEase is a fast-growing, tech-enabled property management company revolutionizing the self-storage industry. Through our proprietary virtual platform, we manage all the needs of a storage property. Our Virtual Managers are on the front line of customer experience and revenue growth, representing the StoreEase brand while helping customers and driving results.Role Overview As a Virtual Manager, you’re both a customer advocate and a confident closer, delivering an exceptional first impression, converting inbound leads into paying customers, and maximizing revenue per rental while ensuring a seamless, technology-driven storage experience. This role blends high-touch customer service with performance-driven sales, giving you the opportunity to build relationships and drive results at the same time.Key ResponsibilitiesConvert & grow revenue: Turn inbound calls, web leads, and virtual counter interactions into new rentals; upsell insurance, autopay, and premium units to increase revenue per rental.Deliver exceptional customer experience: Handle all interactions with professionalism and warmth across phone, web, and virtual counters. Anticipate needs, resolve issues, and guide customers through StoreEase’s technology-rich platform.Assist day-to-day customer experience: Support tenants with day-to-day questions and needs to ensure a smooth and consistent experience throughout their stay.Own the lead lifecycle: Track incoming leads in the software, maintain regular contact by phone/email/text, and follow up on reservations and abandoned leads until closed.Provide operational oversight: Monitor facility cleanliness and organization; support the Facility Quality team and collaborate with marketing on lead quality and promotions.Maintain accurate data: Log all lead and customer activity to ensure clear visibility into the sales pipeline and service history.Performance MetricsLead-to-rental conversion rateInsurance and autopay participationFollow-up time on new leadsCustomer satisfaction scores from new move-ins as well as existing tenantsQualificationsStrong customer-service mindset with excellent verbal communication and rapport-building abilitiesExperience in customer service, call-center, or inside sales preferredSelf-motivated, organized, and able to manage multiple leads at once in a fast-paced environmentBasic computer literacy with CRM or call-center software experience preferredWhy Join StoreEaseBuild at a high-growth company: Be part of a fast-growing, innovative team that’s redefining how self-storage is operatedAdvance your career: Enjoy clear pathways for growth and leadership opportunities as our nationwide footprint expandsThrive in a supportive culture: Work in a collaborative, tech-forward environment with a strong team culture and ongoing trainingEarn competitively: Competitive salary, comprehensive benefits package, and monthly bonus potential of $9,000–$12,000 annuallyEnjoy flexibility: Unlimited PTO
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