About Us: At Stivers Ford Lincoln we pride ourselves on providing exceptional service and a comprehensive selection of Ford vehicles & used vehicles. Our dedicated team is committed to delivering a top-notch customer experience and helping clients find the perfect vehicle to meet their needs. We are seeking a motivated and enthusiastic Salesperson to join our team and contribute to our continued success.
Job Description:
Key Responsibilities:
Customer Engagement: Greet customers warmly and engage them in meaningful conversations to understand their vehicle needs and preferences.Product Knowledge: Demonstrate in-depth knowledge of Ford vehicles, including features, specifications, and benefits, to effectively educate and inform customers.Sales Process: Guide customers through the entire sales process, including vehicle selection, test drives, financing options, and closing the sale.Relationship Building: Build and maintain strong relationships with customers to encourage repeat business and referrals.Market Research: Stay updated on industry trends, competitive products, and market conditions to provide valuable insights and recommendations to customers.Goal Achievement: Meet or exceed sales targets and performance metrics set by the dealership.Follow-Up: Conduct follow-up calls and communications with customers to ensure satisfaction and address any post-sale concerns.Qualifications:
Experience: Previous experience in automotive sales is preferred but not required. Training will be provided.Skills: Excellent communication, interpersonal, and customer service skills. Ability to build rapport and create a positive sales experience.Knowledge: Strong interest in Ford vehicles and the automotive industry. Ability to quickly learn and adapt to new product information.Attitude: Positive, enthusiastic, and self-motivated with a strong desire to succeed and drive sales.Technical Proficiency: Basic computer skills and the ability to use dealership software and tools effectively.License: Valid driver’s license and a clean driving record.What We Offer:
Competitive Salary: Base salary plus commission and performance-based incentives.Benefits: Health, dental, and vision insurance, retirement plan options, and paid time off.Training: Comprehensive training programs and ongoing professional development.Work Environment: A supportive and dynamic team environment with opportunities for career growth.How to Apply: If you are passionate about cars and customer service, and you’re ready to join a thriving dealership team, we want to hear from you! Please submit your resume and a cover letter outlining your qualifications and interest in the Salesperson position.
Stivers Ford Lincoln is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Read LessStivers Ford of Birmingham has immediate openings for Mobile Technicians. We provide a fully stocked Mobile Tool truck for outside service calls. No heavy diagnostics, no heavy engine work, no heavy transmission work, etc. We welcome Technicians from other brands and Industries such as: Firestone, Pepboys, Jiffy Lube, etc.
Weekly Salary based on experience up to $1500.00 with a sign on bonus for qualified applicants.
We offer:
Highly Competitive PayClient Satisfaction bonusesFlexible schedulesRun your own businessBrand new state-of-the-art vehicle and equipmentDiscounts on products and servicesWork environment OSHA certified to current Air Quality StandardsCareer advancement opportunities, promote from withinContinued education, manufacturer hands-on and web-based trainingClean and professional work environmentFree lunch on Saturdays401(K)Paid HolidaysPaid Vacation and Personal DaysHealth, Dental and Vision insurance at group ratesBasic Life InsuranceAccident and Critical Illness InsuranceJob Description
Perform electrical, mechanical and diagnostic procedures on most vehicle makes and models.Assist service managers and estimators in providing documentation for any mechanical or electronic repairs services needed.Perform bumper to bumper mechanical and electrical repairs in the field.Developing and maintaining excellent customer relationships through the use of our company Core Values and Brand Promise.Qualifications and Skills
2 years+ of automotive repair experience.Thorough focus and understanding of inspection-based services and repairsExcellent customer relations and communication skillsThorough understanding of the independent tire and automotive repair marketStrong focus on quality and customer satisfactionAbility to work independently and effectively perform maintenance and light repairsMust be authorized to work in the U.S. without sponsorship and be a current resident.All applicants must be able to pass pre-employment testing to include background checks, drugs test, and have valid driver’s licenseProficient use of a variety of automotive service and diagnostic equipment.Possess and display a strong and healthy work ethic.Time Management Skills.Detailed Oriented. Outgoing and social personality a plus.Valid Driver's License with a Clean Driving Record.We are seeking a detail-oriented and highly organized Administrative Assistant to support our growing Fleet Sales Department. This role is essential to keeping our fleet operations running smoothly — from processing orders and maintaining records to coordinating with commercial clients, Ford Motor Company, and our internal sales team. If you thrive in a fast-paced environment and enjoy juggling multiple priorities with a smile, we want to hear from you.
What You'll DoProvide day-to-day administrative support to the Fleet Sales Manager and fleet sales teamPrepare, process, and track fleet vehicle orders, invoices, and purchase agreementsMaintain accurate records of fleet inventory, order status, and delivery schedulesCommunicate with commercial and government fleet customers regarding order updates, paperwork, and delivery timelinesCoordinate with Ford Motor Company representatives on order allocation, incentives, and program complianceAssist with titling, registration, and licensing paperwork for fleet vehiclesPrepare sales reports, spreadsheets, and correspondence as neededAnswer phones, respond to emails, and greet fleet customers professionallySupport the team with scheduling, filing, data entry, and general office organizationAssist with special fleet promotions, bid packages, and RFP documentation as neededWhat We're Looking ForHigh school diploma or equivalent required; Associate's degree preferred1+ years of administrative, clerical, or office support experience (automotive or fleet experience a plus, but not required)Strong organizational skills with excellent attention to detailProficiency in Microsoft Office (Excel, Word, Outlook); experience with dealership management systems (e.g., CDK, Reynolds & Reynolds) a plusExcellent written and verbal communication skillsAbility to multitask and prioritize in a fast-paced, deadline-driven environmentProfessional, positive attitude and strong customer service orientationAbility to maintain confidentiality and handle sensitive informationWhy Join UsCompetitive pay based on experienceHealth, dental, and vision insurance401(k) with company matchPaid time off and holidays Read LessJoin the team at Stivers Ford South, Atlanta’s newest and fastest growing Ford store!
The Mobile/Remote Service Coordinator is critical to the overall success of
Mobile Service at the dealership. This role coordinates and manages all Mobile
Service activities within the dealership.
Skills/Knowledge – Knowledge of Service Advisor functions, knowledge of
dealership operations, customer focused, business acumen, people leader
Qualities – Trustworthy, personable, good communicator, confident, decisive,
organized, skilled in conflict management, dependable, adaptable, thorough
Responsibilities Include
• Manage RO Process
- RO creation
• Mobile Service Advisor
- Ensure correct parts
- RO closeout
- Process payment
• Manage Parts Process
- Coordinate with Parts Department to ensure parts availability for repair
- Coordinate with Parts Department to add additional sales opportunity
parts
- Ensure Mobile Service Unit is loaded with needed parts for repairs
- Add parts to the RO as required
- Ensure unused parts are accounted for and added back to inventory
• Schedule
- Take incoming Mobile Service requests
- Determine scheduled day and time, maximizing route optimization
• Route
- Utilize Route Optimization to set Mobile Service appointments
• Dispatch
- Dispatch appropriate Mobile Service Unit and Technician for
requested repair
- Determine if repair request is within Mobile Service scope
• Customer Communication Prior to and During Repair
- Confirm customer appointment
- Communicate day of Mobile Service status
• Customer Follow-Up
- Ensure customer satisfaction
• Prospect
- Partner with Fleet staff to solicit Fleet business
• Marketing
- Partner with dealership Marketing Department to promote
Mobile Service
Read LessJoin the team at Stivers Ford South, Atlanta’s newest and fastest growing Ford store!
Soft Skills:
Consumer Centric
Personable
Organized
Proficient Communication Skills
Computer Savvy Ability to navigate a tablet: Perform Repair Order write up
Completion of Repair Order, and closing out Repair Order
Complete Multi-Point Inspection
Access PTS for all technical, vehicle capacities, specifications and OASIS monitoring(searching for any Open FSA’s)
Technical Skills:
Base Level Tech B/C
Basic Electrical Knowledge
Coach-Ability
Quality Driven
Scan Tool Usage IDS, FDRS, Generic Scanner(optional dealer preference) Ability to Program Modules, Perform DTC’s Retrieval, and Possible PID interpretation
Physical Capabilities
Flexibility: Tech will be Bending, Squatting, and Laying on the Ground
Physical stature that allows Under Vehicle services to be performed
Easily and repetitively standing from a prone position
Willingness to work in diverse weather conditions
Physical strength to lift a tire onto the vehicle from a crouching position. Some Mobile Service Van repairs may necessitate the ability to lift between 75 and 100 pounds
Read Less Position: Business Development Representative (BDR)
Department: Business Development Center (BDC) / Internet Sales
Reports To: BDC Managers and Internet Director
We are looking for a motivated, customer-focused Business Development Representative to join our growing automotive team. As a BDR, you'll be the first point of contact for customers interested in purchasing a vehicle or servicing their current one. Your primary responsibility is to build relationships, generate appointments, and create an exceptional customer experience that leads to increased showroom traffic and vehicle sales.
If you're energetic, competitive, enjoy talking with people, and thrive in a fast-paced environment, we'd love to meet you.
ResponsibilitiesRespond to internet leads, phone calls, text messages, and online inquiries promptly.
Build rapport with customers and identify their vehicle needs.
Schedule qualified sales and service appointments.
Follow up with unsold customers through phone, text, email, and CRM campaigns.
Maintain accurate customer records within the CRM.
Meet daily activity goals for calls, texts, emails, and conversations.
Confirm upcoming appointments to maximize show rates.
Work closely with the sales team to ensure a seamless customer experience.
Follow dealership processes and communication standards.
Participate in ongoing training and coaching sessions.
Excellent verbal and written communication skills
Positive attitude and professional appearance
Strong customer service skills
Basic computer proficiency
Ability to multitask in a fast-paced environment
Dependable with strong attendance
Team-oriented mindset
Preferred QualificationsAutomotive BDC or dealership experience
Call center or customer service experience
CRM experience (DealerSocket, VinSolutions, Elead, DriveCentric, etc.)
Sales experience
No automotive experience? No problem. We provide paid training for the right candidate.
Compensation & BenefitsWe Offer:
Competitive hourly pay plus performance bonuses
Paid training
Career advancement opportunities
Health, dental, and vision insurance
Paid time off
401(k) (if applicable)
Employee vehicle purchase program
Fun, team-oriented work environment
Full-time
Weekend availability required
Flexible scheduling
Rotating days off
Why Join Our Team?At our dealership, we believe our people are our greatest asset. We invest in training, career growth, and creating an environment where motivated employees can succeed. Whether you're starting your automotive career or looking for your next opportunity, we'll give you the tools to grow professionally and financially.
If you're passionate about helping people, enjoy working with technology, and want to build a rewarding career in the automotive industry, we'd love to hear from you.
Apply now and become part of a winning team!
Position Summary
This role serves as the first point of contact for online prospects, converting inbound digital leads into showroom appointments through professional communication, proactive follow-up, and consultative selling techniques. The ideal candidate combines exceptional phone and digital communication skills with a strong command of CRM technology to maximize lead conversion rates and support overall dealership sales objectives.
Key Responsibilities
Lead Management & Conversion
Monitor and promptly respond to all internet leads received through the dealership website, third-party automotive portals, and digital marketing channelsContact prospective customers via phone, email, and text within established response-time benchmarks to maximize engagementQualify leads, identify customer needs, and schedule in-store appointments for the sales teamFollow up consistently with unconverted leads using structured multi-touch cadences to maximize pipeline conversionTrack all lead activity, contact attempts, and appointment outcomes accurately in the CRM systemPhone & Customer Communication
Deliver professional, enthusiastic, and consultative outbound and inbound calls in a high-volume environmentCommunicate vehicle availability, pricing, promotions, and financing options clearly and persuasivelyOvercome objections confidently while maintaining a customer-first approachRepresent the dealership brand professionally across all communication channelsCRM & Reporting
Maintain accurate and up-to-date customer records, lead statuses, and activity logs within the dealership CRM platformGenerate and review lead performance reports to identify trends, gaps, and improvement opportunitiesCollaborate with the Sales Manager and marketing team to refine lead-handling processes and scriptsEnsure compliance with all data privacy and consumer contact regulations (e.g., TCPA, CAN-SPAM)Required Qualifications
High school diploma or GED required; associate’s or bachelor’s degree preferredMinimum 1–2 years of experience in a BDC, call center, automotive sales, or customer-facing sales roleDemonstrated excellence in telephone communication, including outbound cold calling and inbound lead handlingProficiency with a dealership or enterprise CRM platform (e.g., VinSolutions, DealerSocket, Reynolds & Reynolds, Salesforce, or equivalent)Strong written communication skills for professional email and text correspondenceAbility to multitask, prioritize, and perform in a fast-paced, metrics-driven environmentSelf-motivated with a results-oriented mindset and a commitment to hitting appointment and conversion targetsPreferred Qualifications
Previous automotive dealership BDC or internet sales department experienceFamiliarity with third-party lead sources such as Cars.com, CarGurus, AutoTrader, or TrueCarExperience with digital marketing tools, chat platforms, or social media lead managementKnowledge of automotive financing, trade-in valuation, or vehicle inventory managementBilingual communication skills (English/Spanish or other languages) are a plusCore Competencies
Communication & Interpersonal Skills
Phone presence, active listening, persuasion, written communication
Technology Proficiency
CRM systems, email platforms, digital lead tools, basic reporting
Sales Drive & Accountability
Goal orientation, KPI ownership, resilience, follow-through
Organization & Time Management
Lead prioritization, schedule management, detail orientation
Work Environment & Schedule
On-site position within the dealershipFull-time schedule; may include evenings, weekends, and holidays based on dealership operating hoursHigh-volume phone and digital communication environment requiring extended periods of phone and computer use Read LessInitiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.
Automotive Service Writer / Advisor Job Duties:
Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.Prepares repair orders (RD) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.Maintains automotive records by recording problems and corrective actions planned.Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.Skills/Qualifications:
Equipment Maintenance, Lifting, Problem Solving, Reporting Research Results, Quality Focus, Productivity, Estimating, Product Knowledge, Customer Service, Safety Management
Have you been considering the automotive industry but don't know how to break in?
Do you have experience working with customers on a regular basis?
Are you passionate about delivering a unique customer experience that creates a memorable and outstanding impression?
If you answered yes to any of these questions Stivers Ford wants to talk to you. Our service department is expanding and we are looking for a dynamic, motivated, friendly individual to join our service department. This is an entry-level position with the opportunity to grow! We believe in your success and are invested in your future. Individuals with prior experience working in automotive sales, automotive repair, retail sales, wireless sales, hospitality and/or restaurant businesses, and customer service are encouraged to apply.
Seeking all levels of automotive repair technicians. Offering training on site, climate-controlled service departments, flexible schedules, top pay for top performers!
Automobile Technician I Mechanic Job Purpose:
Maintains service operations by inspecting and maintaining vehicles.
Automobile Technician I Mechanic Job Duties:
Keeps equipment available for use by inspecting and testing vehicles; completing preventive maintenance such as, engine tune-ups, oil changes, tire rotation and changes, wheel balancing, replacing filters.Maintains vehicle functional condition by listening to operator complaints; conducting inspections; repairing engine failures; repairing mechanical and electrical systems malfunctions; replacing parts and components; repairing body damage.Verifies vehicle serviceability by conducting test drives; adjusting controls and systems.Complies with state vehicle requirements by testing engine, safety, and combustion control standards.Maintains vehicle appearance by cleaning, washing, and painting.Maintains vehicle records by recording service and repairs.Keeps shop equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.Contains costs by using warranty; evaluating service and parts options.Keeps supplies ready by inventorying stock; placing orders; verifying receipt.Updates job knowledge by participating in educational opportunities; reading technical publications.Accomplishes maintenance and organization mission by completing related results as needed.Skills/Qualifications:
Lifting, Energy Level, Dependability, Persistence, Time Management, Attendance, Independence, Safety Management, Problem Solving, Dealing with Complexity, Analyzing Information
Installing service body, flatbeds, and dump beds. Candidate must have welding, fabricating, and fork lift training as well as be able to wire lighting and accessories. Candidate will need to own tools.
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