STGi is currently seeking a Medical Support Assistant to provide services at our Community Based Outpatient Clinic.
Job Summary:
The general duty of the Medical Support Assistant is to provide clerical and administrative support for the Community Based Outpatient Clinic (CBOC).
Essential Functions:
Manages the schedules and treatment of CBOC patients.Maintains electronic logs/files in conjunction with the consult/appointment process.Greets and checks in patients, updating records as necessary.Coordinates patients' schedules and clinic flow.Performs clerical and administrative functions to maintain patient data.Schedules new and established patient appointments.Tracks and facilitates completion of encounters and consults.Participates in PACT team huddles and team meetings to manage and plan patient care.Monitors pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work).Manages electronic wait list to verify and validate accuracy and resolve issues.Performs administrative follow up actions.Participates in and independently follows up on team huddles by sharing information and collaborating with the medical team to assure continuity of care.Evaluates patient information and clinic schedule lists to determine whether patient is vested.Gathers information and collects/compiles data to meet the needs of the service.Deals effectively with individuals who may be ill, irritable, or otherwise hard to please.Maintains alertness to patients requiring immediate treatment.Extends a high degree of customer service to patients, other contractor staff, Subcontractor(s) staff and personnel, and Veterans Affairs Medical Center (VAMC).Conducts initial screen of patients, including veteran eligibility and active enrollment in the VA Primary Care Program.Verifies that required appropriate individuals have completed CBOC/VA paperwork.Schedules and notifies patients of follow-up appointments/referrals.Assists in the coordination of supplies/equipment.Assists in maintaining the Veteran Health Information Systems and Technology Architecture (VISTA) clinic reminder tracking system current for each enrolled patient.Assists the CBOC Clinic Manager in ensuring that all required reports are completed in an accurate and complete fashion.Acts as a liaison between contractor and the VAMC.Participates in the ongoing Performance Improvement Program between STGi and VAMC.Complies with all federal, state, local, Joint Commission, Occupational Safety and Health Administration (OSHA), Veteran Affairs, STG and subcontractor safety and operational regulations, directives and standards.
Maintains confidentiality of all information and supports patients' privacy, rights, and safety.
Performs other work-related duties as assigned.
Required Skills:
Must have sufficient front office experience.Knowledge of skills to perform all secretarial/clerical support tasks (typing, filing).Knowledge of basic methods and procedures and complex methods for coordinating and scheduling clinical care.Prefer 1-3 years of current medical and clerical experience working in a similar environment (outpatient clinical and/or other hospital experience preferred).Skill and precision in use of the tools, materials and equipment, to include expert knowledge of telehealth technologies appropriate for each type of visit and how to troubleshoot technical issues that may arise with the technology.Demonstrate knowledge of age-specific customer service techniques with exceptional verbal, written, and telephone communication skills; adept at handling difficult situations with diplomacy and professionalism to ensure a positive customer experience.Knowledge of specialized terminology associated with the work in the facility and in-depth knowledge of the terminology used in Primary care practice.Ability to follow orders and works under close supervision, while demonstrating initiative and independence.Ability to provide educational material to patients and/or families regarding proper health care activities, such as giving injections, taking blood pressures, etc.Knowledge of Microsoft Office Software, Electronic Medical Records and computer maneuverability.Must be detail oriented and have the ability to multi-task.Required Experience:
High school diploma or GED.Cardiopulmonary Resuscitation (CPR)/ Basic Life Support (BLS) from American Heart Association (AHA) or Military Training Network (MTN).Working Conditions/Physical Requirements:
Moderate physical activity. Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day.Work is normally performed in a typical interior/office work environment.Required to respond to any medical emergency within the clinic, where a fast walk or jog may be necessary to provide assistance.Disclaimer:
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
STGi offers a competitive benefits package which includes Medical, Dental, Vision, 401k with company match and a generous PTO policy.
STGi is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.
Read LessSTGi is currently seeking a Medical Assistant to provide services at our Community Based Outpatient Clinic.
JOB SUMMARY:
The general duty of the Medical Assistant is to provide a wide variety of clinical and administrative medical care under the direction of the CBOC Clinic Manager, Patient Aligned Care Team (PACT) Provider and STGi Program Manager.
ESSENTIAL FUNCTIONS
Works with the PACT team to check-in/check-out patients.Documents all pertinent information and completes the VISTA Clinical Reminder Program as outlined by the site-specific VAMC for compliance of the Performance Measures.Documents all pertinent patient information in their medical records and VISTA to demonstrate quality care delivery and promote continuity of care.Assures patients are informed regarding their plan of care, including lab and diagnostic test results as needed.Performs medication administration techniques per facility protocols, and state regulations, as prescribed by PACT Provider.Performs a range of medical assistant procedures, including dressing changes, suture removal, wound irrigation, ECGs, venipunctures, administer medication oral and intermuscular.Prepares patients for laboratory procedures and examinations by providing information and instructions, while assisting the Primary Care Provider and RN Care Manager upon request.Participates in all staff meetings and PACT huddles.Performs cardiopulmonary resuscitation (CPR) and assists during respiratory and cardiac arrest procedures.Sets up and operates therapeutic and emergency equipment, including monitor, EKG, oxygen, automatic electronic defibrillator (AED), and portable suction.Maintains universal precautions and infection control practices.Provides health educational materials and resources to patients and their families for informational purposes.Participates in the ongoing Performance Improvement Program between STGi, its Subcontractor(s), and the Veteran Affairs Medical Center (VAMC).Required SkillsREQUIRED EXPERIENCE AND SKILLS:
Prefer one to three years of current clinical experience working in a similar environment. Outpatient clinical and/or other hospital experience (Medical-Surgical, Intensive Care Unit, Emergency Room).Knowledge of basic methods and procedures and complex methods for coordinating and scheduling clinical care.Thorough knowledge of the variations in anatomy.Ability to assess patient condition, recognize adverse signs and symptoms, and react swiftly in emergency situations.Ability to follow orders and work under close supervision, while demonstrating initiative and independence.Ability to provide educational material to patients and/or families regarding proper home health care activities, such as giving injections, taking blood pressures, changing wound dressings, etc.Knowledge of pharmacological agents used in patient treatment, including desired effects, side effects, complications, and patient usage considerations.Knowledge of the basic concepts of customer service techniques related to age-specific populations.Effective verbal and written communication skills along with proper telephone etiquette.Knowledge of specialized terminology associated with the work in the facility and in-depth knowledge of the terminology used in Primary Care Practice.Excellent customer service skills.Knowledge of Microsoft Office Software, Electronic Medical Records, and computer maneuverability.Must be detail oriented and have the ability to multi-task.Required ExperienceREQUIRED EDUCATION:
Completion of an approved medical assistant training program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES), or by any accrediting agency recognized by the United States Department of Education or a current and active Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) from The American Association of Medical Assistants (AAMA) or the American Medical Technologists (AMT). Other credentials such as completion of medical services training program of the Armed Forces of the United States may be accepted based on Chief of Staff determination.Current and unrestricted Medical Assistant license in Idaho.Retain current Cardiopulmonary Resuscitation (CPR)/ Basic Life Support (BLS) from American Heart Association or Military Training Network.WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
Moderate physical activity. Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day.Work is normally performed in a typical interior/office work environment.Required to respond to any medical emergency within the clinic, where a fast walk or jog may be necessary to aid.DISCLAIMER
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
STGi is a workforce solutions company providing comprehensive healthcare delivery, Head Start and management consulting services and human capital solutions help our clients. Our services and solutions help our clients sustain and enhance their operations to better accomplish their mission.
STGi offers a competitive benefits package which includes Medical, Dental, Vision, 401k with company match and a generous PTO policy.
STGi is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.
Read LessSTGi is currently seeking a Phlebotomist to provide services at our Community Based Outpatient Clinic.
Job Summary:
The general duty of the Phlebotomist is to provide phlebotomy services as well as administrative/clerical support for the Community Based Outpatient Clinic (CBOC).
Essential Functions:
Perform a full range of phlebotomist duties to include proper venipuncture and finger-stick and heel-stick procedures using appropriate techniques and perform set-up and completion of special test-related phlebotomy procedures utilizing appropriate techniques. Ensure that all aspects of patient accessioning, specimen collection, processing, and distribution are performed properly.Conduct patient in-processing prior to specimen collection, including review of paperwork accompanying patients and cordial guidance and assistance.Assemble equipment, such as tourniquet, needles, and disposable containers for needles, blood collection devices, gauze, cotton, and alcohol on work tray, according to requirements for specified tests or procedures.Verify or record identity of patient or donor and converse with patient or donor to allay fear of procedure and conduct interviews, take vital signs, and draw and test blood samples to screen donors at blood bank.If applicable, provide technical oversight and training to ensure that all invasive procedures (venipuncture, capillary puncture, clotting time, etc.) performed in the laboratory are done in the safest, most sanitary, and expeditious manner, with minimal discomfort for the patient.Perform phlebotomy-related administrative and clerical procedures of the Front Desk Section of the lab and fully document all samples obtained per the laboratory's standard operating procedures; maintain the supply inventory and cleanliness of the front desk and phlebotomy area.Perform non-phlebotomy-related administrative and clerical support in various areas of the clinic as needed (front desk, exam rooms, Telehealth, etc.).Provide instruction on patient centered specimen collection (24-hour urine, occult blood testing, semen analysis, etc.) and special requirements necessary for laboratory-collected specimens (fasting requirements, special diets, etc.).Demonstrate knowledge of all aspects of phlebotomy and collection of adequate clinical specimens and utilize "age-specific" techniques to obtain specimens from infants and the elderly, if applicable.Demonstrate knowledge of the type and severity of patient reactions, including, but not limited to, syncope, vomiting, and unconsciousness, and the procedures for such instances. Counsel patients on care of post-phlebotomy complications (i.e. hematomas).Provides general clerical/administrative support/coordination of work for the unit.Perform other work-related duties.Required Skills:
Must have at least six (6) months of general experience and at least six (6) months of specialized experience. General experience includes: any type of work that demonstrates the ability to perform the work of the position or experience that provided a familiarity with the subject matter or processes.Possess knowledge of medical terminology, allowing test requests and results to be understood and communicated.Knowledge of the type and severity of patient reactions, including, but not limited to, syncope, vomiting, and unconsciousness, and the procedures for such instances.Must have exceptional diplomatic communication skills and experience in handling difficult customer situations.Must be detail oriented and have the ability to multi-task.Required Experience:
Certificate of completion of Phlebotomy course preferred.Retain current Cardiopulmonary Resuscitation (CPR)/Basic Life Support (BLS) from American Heart Association (AHA) or Military Training Network (MTN).Working Conditions/Physical Requirements:
Moderate physical activity. Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day.Work is normally performed in a typical interior/office work environment.Required to respond to any medical emergency within the clinic, where a fast walk or jog may be necessary to provide assistance.Disclaimer:
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Read LessSTGi is currently seeking a Certified Medication Aide to provide services at The William R. Courtney Texas State Veterans Home.
*** A $2500 sign-on bonus will be paid to Full-Time employees.
The William R. Courtney Texas State Veterans Home is located in Temple, TX. Our staff provides compassionate and specialized care to our nation's veterans. We focus on providing the best experience for residents and their families.
Job SummaryTo support the community by ensuring residents are well cared for and receive accurate medications as ordered by the physician/physician extender in accordance with established nursing standards, standards of medication aide practices, state and federal requirements, and guidelines of the community related to medication administration.
Essential Functions1. Obtain report from licensed nurse/CMA being relieved and record sufficient information related to medication administration to implement accurate changes to medication orders.
2. Administer medications to residents in an accurate, timely manner to include, but not limited to, correct resident/correct medication/correct dose/correct route/correct time.
3. Observe residents for effectiveness of drug therapy and occurrence of adverse effects. Report immediately to licensed nurse.
4. Document resident cares related to medication administration, related monitoring, and report to the licensed nurse any occurrence of observed adverse effects/change in resident's condition.
5. Notify licensed nurse of observed changes in residents' conditions, medication errors, medication not available, and any other untoward observations.
6. Perform duties of Certified Nurse Aide as assigned.
7. Follow comprehensive care plans related to medication administration based on each resident's needs and his/her comprehensive assessment as assigned.
8. Participate in Community education programs.
9. Promptly report observed changes in residents' conditions to the licensed nurse.
10. Respond to residents' call for assistance promptly.
11. Verify accuracy of narcotic count; check emergency kit and exchange keys.
12. Obtain in-service hours required.
13. Observe infection control procedures.
14. Perform other related duties as directed by his/her supervisor.
15. Store medications accurately and appropriately, monitor drug expiration dates and follow process for destruction.
16. Follow the 5 Rights of medication administration
17. Timely and accurate documentation of medication administration
18. Follow process for notification of need to reorder medications
19. Follow process for notification unavailability of medication
20. Follow process for discontinued and expired medication
21. Follow regulations/guidelines for immediately reporting medication errors
22. Observe community process related to signing out narcotic and administration thereof. This includes the process related to shift narcotic count and documentation thereof.
Required SkillsREQUIRED EXPERIENCE AND SKILLS:
Current and valid Texas Certified Medication Aide certificate required.
Required ExperienceREQUIRED EDUCATION:
High school diploma or GED required.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
The physical demands and work environment described herein is a representative of those that generally must be met by a team member to successfully perform the essential functions of this job:
This position primarily involves standing, walking, twisting, reaching, bending/stooping, pushing and pulling (typical weight of 5 lbs. and maximum weight of 30 lbs., approximately), and lifting (minimum weight of 5 lbs. and maximum weight of 100 lbs., approximately).
The position requires repetitive finger movements as well as hearing and talking on the phone and in person.
Must be able to continuously deal effectively with stress created by residents, multiple tasks, noises, interruptions, and work cooperatively as part of the health care team while maintaining a pleasant attitude.
DISCLAIMER
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
STGi offers a competitive benefits package which includes Medical, Dental, Vision, 401k with company match and a generous PTO policy.
STGi is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.
Read Less