Department: Parts
Reports To: Parts Manager
Location: Stevens Creek Chevrolet – San Jose, CA
The Parts Counterperson is responsible for providing exceptional service to internal and external customers by accurately identifying, sourcing, selling, and distributing automotive parts and accessories. This position plays a critical role in supporting the Service Department, Wholesale customers, Retail customers, and the overall profitability of the dealership.
The ideal candidate is customer-focused, organized, detail-oriented, and thrives in a fast-paced dealership environment. Accuracy, urgency, and teamwork are essential to success.
Essential Duties & ResponsibilitiesCustomer ServiceAssist retail, wholesale, and internal service customers professionally and courteously.
Accurately identify OEM Chevrolet, GMC, Cadillac, Buick, and GM parts using VIN-specific lookup.
Answer incoming phone calls promptly while providing pricing, availability, and technical information.
Recommend related parts and accessories to maximize customer satisfaction and sales opportunities.
Maintain a professional appearance and represent Stevens Creek Chevrolet in a positive manner.
Internal Service SupportSupply technicians with the correct parts quickly and accurately.
Verify parts before issuing to eliminate delays and incorrect installations.
Prioritize technician needs to maximize shop productivity and efficiency.
Communicate immediately regarding backorders, supersessions, or parts availability.
Work closely with Service Advisors to ensure repair orders are completed efficiently.
Inventory & OperationsReceive, stock, and organize inventory accurately.
Maintain proper bin locations and inventory integrity.
Participate in cycle counts and annual physical inventories.
Pull and stage parts for repair orders and customer pickups.
Assist in maintaining a clean, safe, and organized parts department.
Ordering & DocumentationProcess special orders accurately.
Notify customers immediately when special-order parts arrive.
Properly document returns, credits, warranty parts, and core returns.
Maintain accurate invoices, repair orders, and parts transactions in Tekion.
Follow all GM warranty and return policies.
Team ResponsibilitiesWork cooperatively with Sales, Service, Body Shop, and Management.
Attend required dealership and GM training.
Follow all dealership safety procedures and policies.
Assist with additional duties as assigned by the Parts Manager.
Performance ExpectationsA successful Parts Counterperson consistently demonstrates:
Outstanding customer service
Accurate parts identification
Fast response time
High first-time fill rate
Minimal parts returns due to counter errors
Strong communication with technicians and advisors
Clean and organized work area
Positive attitude and teamwork
Dependability and punctuality
QualificationsRequiredHigh School Diploma or GED
Valid California Driver License
Basic computer skills
Strong communication and organizational skills
Ability to work in a fast-paced environment
Ability to lift up to 50 pounds
PreferredPrevious dealership parts experience
General Motors parts knowledge
Experience with Tekion DMS
Experience using GM Electronic Parts Catalog (EPC)
Inventory management experience
Physical RequirementsStanding and walking for extended periods
Frequent bending, reaching, lifting, and carrying
Ability to lift up to 50 pounds
Working in warehouse and dealership environments
Stevens Creek Chevrolet StandardsEvery Parts Counterperson is expected to:
Put the customer first.
Support technician productivity.
Maintain 100% accuracy whenever possible.
Communicate proactively.
Take ownership of mistakes and resolve them quickly.
Protect dealership inventory.
Represent Stevens Creek Chevrolet with professionalism and integrity.
Our Parts Department is one of the dealership's most important profit centers. Every team member contributes to customer satisfaction, technician efficiency, and the financial success of Stevens Creek Chevrolet.
REQUIREMENTS
High school diploma or equivalent
Experience with auto parts sales (preferred)
Ability to work in a fast-paced work environment
Strong organizational and time management skills
Detail-oriented, have a professional appearance and strong work ethic
[BENEFITS]
Read LessAre you a people person who enjoys building relationships and helping customers? Do you have strong communication skills and a passion for the automotive industry? We're looking for a motivated Used Car Buyer to join our Buying Center team and help customers sell their vehicles through our Kelley Blue Book Instant Cash Offer program.
What You'll DoMeet with customers interested in selling their vehicles.Conduct vehicle walkarounds and evaluations.Present and explain Kelley Blue Book Instant Cash Offers in a professional and transparent manner.Build trust and create a positive customer experience throughout the appraisal and purchasing process.Negotiate and purchase vehicles while maintaining dealership acquisition goals.Follow up with leads and appointments generated through our marketing and KBB programs.Work closely with sales and inventory teams to acquire quality pre-owned inventory.Maintain accurate records and complete all required paperwork.What We're Looking ForExcellent communication and interpersonal skills.A friendly, outgoing personality with a customer-first attitude.Ability to build rapport quickly and earn customer trust.Strong negotiation and problem-solving skills.Automotive experience is a plus, but we're willing to train the right candidate.Self-motivated with the ability to work independently and as part of a team.Professional appearance and demeanor.Valid driver's license and clean driving record.What We OfferCompetitive base salary plus performance bonuses.Ongoing training and career advancement opportunities.Supportive team environment.Health, dental, and vision benefits (if applicable).Paid vacation and holidays.Opportunity to play a key role in growing our vehicle inventory and dealership success.If you enjoy working with people, creating exceptional customer experiences, and helping customers receive a fair value for their vehicles, we'd love to hear from you.
Read LessAt California Automotive Retail Group, we are committed to an environment where the customer is always treated with respect and dignity. Our associates are our most valuable resource and growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business. If you have an interest in automotive and a desire to develop a career in the industry, apply today! We are seeking a highly motivated and results-oriented Parts Wholesale Outside Sales Representative to aggressively grow our wholesale parts business. This individual will be responsible for developing and maintaining strong relationships with independent repair facilities, body shops, and other wholesale parts customers within a designated territory. The ideal candidate will possess a strong understanding of automotive parts, excellent sales and negotiation skills, and a proven track record of achieving sales targets. This is an exciting opportunity to contribute directly to the growth and profitability of our parts department.
BenefitsMedical & Dental InsuranceVision Discount Program401K Plan + MatchPaid time off and vacationLife insurance w/AD&D FeatureGrowth opportunitiesPaid TrainingEmployee vehicle purchase plansFamily owned and operatedLong term job securityEmployee Assistance ProgramWorldwide Travel AssistanceCommuter BenefitHealth Reimbursement AccountDiscounts on products and servicesAbove average industry pay. Hourly plus commissions, starting at $17 per hour, veh allowance and commission based on wholesale gross profit increase over prior year.Responsibilities:
Sales Generation: Proactively identify and prospect new wholesale parts customers within the assigned territory through cold calling, networking, referrals, and other lead generation methods.Relationship Management: Build and maintain strong, long-lasting relationships with existing wholesale accounts, acting as their primary point of contact and trusted advisor.Product Knowledge: Develop and maintain a comprehensive understanding of our extensive inventory of OEM parts, including pricing, availability, and application.Sales Presentations: Effectively present and promote our parts offerings, highlighting their value proposition and benefits to potential and existing customers.Order Processing: Accurately and efficiently process parts orders, ensuring timely delivery and customer satisfaction.Problem Solving: Address customer inquiries, resolve issues, and handle complaints in a professional and timely manner.Market Awareness: Stay informed about industry trends, competitor activities, and customer needs within the territory.Sales Reporting: Track sales activities, prepare regular reports on sales performance, and provide accurate sales forecasts.Collaboration: Work closely with the internal parts team, service department, and management to ensure seamless customer service and achieve sales goals.Territory Management: Effectively manage and prioritize sales activities within the assigned territory to maximize sales opportunities and efficiency.Achieve Sales Targets: Meet or exceed established monthly, quarterly, and annual sales targets.Qualifications:
High school diploma or equivalent required; Associate's or Bachelor's degree in business administration, marketing, or a related field preferred.